Lexus Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ellen Lemming
3 weeks ago
We have been loyal Hennessey Lexus customers for 25 years. We are on our 4th Lexus and have loved them all. Hundreds of thousands of miles and very affordable maintenance. We drive 90 miles (each way) for service. The Hennessey service is exceptional especially our longtime Service Manager Tim Halloran. Highly recommend!!

  merita Mctoy
3 weeks ago
Although this visit for 30k maintenance was a whole lot better than my last visit I still have an issue with the cost. It was ridiculously high. Maintenance shouldn t exceed a monthly car payment! Ryan was great and the same for the rest of the staff, nice replacement s!

  Sylvia Richards
3 weeks ago
Always a pleasure when I see these folks. They are top notch. They will get you in and out fast! Micheal Williams has been my service guy for years, and he stay in touch with you.

  Stacy Knight
a week ago
We always get the great service here. They have a great staff. We have only encountered friendly helpful knowledgeable professionals here. Thank you.

  kozii lewis
a month ago
Amazing customer service.Christian was my service professional. Communicated with me regularly and made me aware of necessary mechanical futuristic issues and their level.of urgency. Things are looking great for my LS.!!!

  John O'Connor
4 months ago
I was able to schedule my service easily online and confer promptly with my service coordinator Darius. We carefully reviewed the work to be done and addressed a specific concern I had about a tire pressure sensor. Darius and team began work on my car right away and provided a transportation option so I didn t have to wait for the work to be completed. Great experience all around.

  Ari Warsaw
a month ago
Had an exceptional experience working with Omar Cash and the team over at Hennessy Lexus. Omar worked with me to find the vehicle I was searching for and had me in and out of the dealership same day drive-out with ease. His work ethic shines in his continual checkups on me from time to time to make sure I m happy with my purchase.5 stars for Omar and the buying experience at Hennessy.

  Yolanda Rankin
3 months ago
I had a positive experience. Lexus serviced my car in 1 hour. I was in and out. I love the snacks. Great customer service. I will say that my sticker for my next oil change was not replaced. I guess someone forgot to replace it.

  Dusty Graham
a week ago
Took my car in for a pre purchase inspection and they found a few minor things wrong such as battery, air filters, ect. After I purchased it noticed it was leaking oil and took currently have an appointment at my local dealership to officially diagnose.

  Saraine Ross
2 months ago
***UPDATE***I called and spoke with Mike Williams in Service and he was able to look me up in the system and asked me if I was available to come in the same day. He was able to get me in, install my puddle lights, get my car washed, and get me back on my way!! He explained that there was some issue with how my VIN was entered that caused the confusion with my part and me not being contacted. I'll accept it for now and hope that it doesn't happen again.I'm really surprised with my recent experience. Service department put in an order for puddle lights for my vehicle back in December and scheduled my appt for installation. I show up only to be told that the part is not only not in stock but that it had not been ordered either. But that the part will now be ordered. That was December 23. I called back about the second week of January and was told that the part was still not in and that I would receive a call when it was in and an installation date would be scheduled. I called again today, January 26th and was told that the part was in by the parts department. I then ask why wasn't I called for an installation appt? I was then told that since I placed the order myself, that I would have to call and schedule an installation appointment. This makes no sense!! So then I ask to be transferred so that I can speak to the servicing department and then the line goes dead and I don't receive a callback after they had already asked for my phone number. I am very surprised and disappointed at this slack customer service and lack of follow up from this dealership.

  Pete Fargo
a month ago
Made an appointment, they checked me in on time. I waited a reasonable length of time to complete which included a wash and vacuum. I was very satisfied with the service.

  q j
2 months ago
love this place always nice and great people and i normally get in and out within 5 minutes. they always give me a little discount when i expect to pay 100$ of bucks. lol i still pay it but 40$-60$ off helps ease the pain. i keep getting all my lexus needs here

  Jesus Retana
4 months ago
I went in to get my vehicle serviced. After having explained the issue to the consultant. I am proceeded by a an inspection fee which is standard in most places. They could not figure out the issue after having provided them with the codes that I needed them to fix. A complete waste of $600 overall.

  Gaedel Hvn
6 months ago
Mr. Halloran was so kind and patient with me and made feel like I was in good hands. They help me all the way through. He and the other gentleman who were dealing with my car wanted to make sure my car was fixed properly. I had a very bad experience with another shop, but you guys were different and I feel you care about the customer and the reputation of the product you stand behind. Thank you so much from the bottom of my heart

  Thomasina Neely-Chandler
a month ago
Courtesy, professional, efficiency, knowledgeable, no pressure to pay extra for services not really needed, and honest are some of the qualities I encounters in the service department at Lexus of Atlanta with Mr Boyd.

  Barbara Meyer
a month ago
Got great Hennesy Lexus service recently when their excellent service specialist Omar delivered my battery to my home, installing it carefully and instructing me on how to best preserve my battery. Omar is the best!

  B Barry
4 weeks ago
Lexus Hennessy on Peachtree Industrial Atlanta is professional, efficient, and the staff is really helpful.I highly recommend that place to people owing a Lexus.I have been going there for over 10 years

  Melody Thomas
5 months ago
Sometimes dealership service centers can persuade you to get services that aren t necessary. This has never been my experience. Jakeel has always provided the best customer care and made sure I was well informed of services needed. They re always willing to lend a helping hand with loading in and out of the loaner vehicle as well.Services: Auto body & trim repair, General repairs & maintenanceServices: Auto body & trim repair, General repairs & maintenance

  jan mendel
6 months ago
We ve been to many dealerships across the SE for service and this is simply the very best service we ve ever had. The staff was communicative, kind and efficient. They made certain we had the best experience. I will never go to any other dealership for service or purchase. These folks really know how to take care of their customers. We couldn t be happier!Services: General repairs & maintenance, Auto brake repair, Tire rotations, Auto maintenance

  Norris Locke
2 weeks ago
Over the years, I have owned three Lexus. In LX470, RX300, in RX350. All were pre-owned. I had the pre-purchase inspection done at Hennessy in all three cases. Consistently, they identified all the problems. As a result, I have been very pleased with their service.

  barbara thomas
a week ago
I have nothing but exemplary service from Hennessy Lexus. My service advisor is great and everyone that I have come in contact with.

  kyna jordan
4 months ago
Great service. The Staff is always kind and attentive. Waiting area is clean, stocked with refreshments, TVs and work stations. Loaner cars are available if needed. It is a dealership and trying to upsell service is to be expected.

  Peyton Kelley
5 months ago
Fantastic experience - it s clear they pride themselves on excellent customer service. Dealership is well appointed and all the staff are helpful and friendly. Will definitely be getting service here in the future!Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  Ramell Foster
4 months ago
Hennessy Lexus of Manhattan is always kind and helpful with during my visits. They not only assist with whats being serviced but provide foresight for future visits. Also, I asked for pricing before my visit and the estimate was very close to the actual price. Much appreciated.

  Pat Todd
6 months ago
The best Lexus Service Department Ever! 100 stars. I ve used them for 15 years and even after moving from Atlanta I drive 5 hours to have my car serviced here. Honest, Reliable, Friendly. A great team environment. Kudos to my advisor Ron and Trudy who is the face of this dealership and to the other team members who greet me, service techs and everyone who makes this a great customer experience!Services: General repairs & maintenance, Wheel alignment, Auto tire replacement, Brake service & repair, Auto maintenance, Oil change

  Christine Koebrich
4 months ago
Service rep Ryan Bush at Hennessy Lexus Is a true professional at his job. He always goes out of his way to make sure I am a satisfied customer. He is the consummate employee and Lexus is very lucky to have him.Best Regards, Christine Koebrich

  Aaron West
2 weeks ago
I had a really bad experience with this Lexus. I was out of town on business for a week and didn t have time to get serviced before leaving. As it happened, when I drove home the following week, there was a possibility of getting towed in the middle of nowhere. I had to stop by another Lexus dealership on the way, and am returning to my local one to get this resolved on Monday.

  Lillian Mobley
4 months ago
Wow a great memorable experience staff was so friendly and professional I enjoyed it so well that by the time I started to relax It was time to go they serviced me well my car was washed and I felt like sun shine I would refer them to anyone even if they didn't drive a Lexus

  Boston Family
4 months ago
I now bring my Lexus to the North Atlanta location. It s not the closest to my home by the service is AMAZING! Ryan is the best! (Quote me on that)He gets me in and out quickly, without making me feel rushed. He s careful and thorough, but not unnecessarily long-winded.HIGHLY RECOMMEND

  Daniel Barnes
4 months ago
Literally money grubbing business! I did work on my own vehicle watching a YouTube video and did all the taking apart, changing, and putting back together in 2 hours. Their service team said its a 3.1hr job at $180 or more an hour. How can you be a service professional and I can do it faster than you and yet even if you finish in 1 hour you still charge 3.1 hours of labor. They werent helpful and magically said they didnt do anything to my car but the one time i bring it to them, the horn stops working and my tire pressure gauge comes on and ive never had an issue before.