Hennessy Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  andrea morgan
a month ago
I received great service from Everyone at Hennessy Collision! From the intake process to getting questions answered, I never had a problem and everyone was very friendly. Repairs were done well and my car looks great. I was glad to receive the recommendation from my regular service center and I would recommend them as well.

  Rockie Rock
5 days ago
Unless you want to be lied to and lied on find another shop. The arrogance and the entitlement of them getting business is their downfall. I don't know how their actual work quality is, because I don't do business with companies to big for their britches and too arrogant to accept questions the paying customer may want to ask. They aren't the only foreign car certified dealer THANK GOD. If the front desk staff doesn't run you off, the lies from the mangers will. Wish I could give zero stars, because 1 star is too generous.

  Evelin Rodriguez
2 months ago
Dealing with an accident and insurance is not a joke. But once at Hennessy collision, everything went smooth. Starting with great service, having a language bearer was not easy. Adriana took the time to welcomed me. And made me feel comfortable. She kept me updated with all that was going on. She even went beyond. Even on the weekends that she did not work, she still answers my questions. Will she was with family she still answered her phone. This is great customer service. This is why I m giving Hennessy a 5 star. Work looked great. But the services was GREAT!

  Wanda Smith
a month ago
I was very pleased with Hennessy Collision Center for my repairs on my Cadillac SRX. From the moment we walked in the ladies up front was great, and they were courteous and friendly. Every step of the way they let me know what was happening, and handled everything. I mostly dealt with Harold and John and they dealt with the insurance adjusters on my behalf and that put me at ease. I would definitely recommend them if ever needed.

  Heather Smith
5 days ago
My experience with Hennessey Collision was nothing short of exceptional, and I owe much of it to John, who truly stood out as the highlight of my interaction with the company. From the moment I stepped in, John's professionalism, expertise, and genuine care were evident. I highly recommend Hennessey Collision, with John leading the way, for anyone in need of top-notch collision repair services.

  Kaye B
a month ago
I had a great experience with Hennessy Collision Center in Atlanta with repairs to my vehicle. They were attentive, gave me updates, and clearly answered my questions. Everyone I worked with even to the people that took my payment were all very kind.

  Octavia Ross
3 months ago
This was such a wonderful experience after having to deal with a car accident. The reps at this center was very professional, down to earth and very detailed with this process. After the repair was completed, our truck was detailed and looked amazing! I m so happy we chose them to work with. We appreciate you all at Hennessy Collision Center.

  Christa DiPinto
3 days ago
Hennessy was great to work with. Easy to drop and pick up my car and very pleasant to deal with. I would definitely recommend.

  bill anderson
a month ago
I will never come back to this shop. Clearly the entire front office staff have major attitude lead by Adriana. Apparently her phone and whatever she has going on in her personal life is more important then my Range Rover. Absolutely terrible customer service.

  Darlene Hunter
4 months ago
Customers Services was very professional and that along a plus for me. I drop my car off Oct 26. My vehicle was scheduled to be worked on Dec 11 and they called me today Nov 29 to pick my car up. Very satisfied.Thanks Hennessey Team

  David Riggans
5 months ago
John was a fantastic service tech with excellent communication skills and excellent outside the box suggestions on ways I could maximize the benefits of my situation. The work on my damaged car was impeccable and the damaged area looks completely new. There was one lackluster front office lady that couldn t have been less interested or helpful, but aside from her, the front office was also very good. I would definitely use Hennessy Collision again.

  Charles Mullins
3 months ago
Great experience. Amber was very friendly and knowledgeable. She took time to explain proposed repairs and charges. When it was ready, she walked me to my vehicle and thanked me for choosing Hennessey.

  Claire Gottfried
2 months ago
Everyone at Hennessy Collision is kind, welcoming, and helpful. They communicate well with you during the process and their quality of work is exceptional!Would definitely recommend!

  Milca Coronel
2 months ago
Was not impressed by their customer service representatives at all! This representative by the name Amber was just so rude. Did not meet my expectations when answering the phone she just seemed like she was in such bad mood, very short worded,like if she was going to pay for mi repairs.. It s just sad to say if they can t answer the phone properly, and with respect she should not even be working in a place like Hennessy collision. Quit your job if you re not happy. Just saying. I m a long time buyer for the Hennessy s but might have to check Jim Ellis.

  Karen Swords
5 months ago
Two months to repair a very small rear end collision is way too long. I understand some of the delay was awaiting approval for supplements and waiting on parts. Still way too long. I was in a rental car charged to the lady who ran into me for two months! Another reason our car insurance is so ridiculously high. All Hennessy folks were very kind. John was extremely helpful. Hope I don t have to visit again.Services: Painting, Body & Trim

  Roger Steines
4 months ago
Parts availability significantly delayed my repair but once delivered, Hennessy completed the repairs quickly with outstanding results. Pricing is slightly above average but that is expected for a quality repair. My car looks brand new!

  Jenene Craig
3 months ago
Great process of going through the repair on my brand new car! Everyone was very responsive and helpful in navigating the details. Quality of work was front of mind for me given that my car was new.

  Alisson vanesa De la hoz alzate
3 months ago
So, first most i want to say I was recommend by someone to call this place said it was good place & I was told they could help me with some questions, & concerns i might need, so I thought I give them a call to see if they could help, so I did when I first got on the phone and spoke to a representative by the name of Jacklyn she was very hard toned and sounded upset, really felt uncomfortable speaking to her, and she was really rude when asking her questions, very unprofessional of her but I still managed to stay polite but then when questioning her for some quotes she really just kept me on hold for a while, so I finally hung up after almost 10 mins. SMH!Honestly if you ask me I would not recommend this place with that kind of staff.

  Sara Pace
2 months ago
WOW! I couldn't be happier. John Grubbs and the whole team are excellent. Not only are they experts, they actually care about their clients. So thankful for them! I highly recommend them.

  Zipporah Marshall
4 months ago
I want to start by saying I never write reviews. I have to do it though. I reached out to see if they could service my vehicle. It almost seemed as though I kept getting the run around or as if I was being avoided. I work in healthcare so Im huge on customer service. I didn't expect for the process to be 1,2,3 however I expect businesses to communicate adequately and at least attempt to keep their word. I reached out to them and was told that I was going to receive a call back 5 times. Well, lets just say Im still waiting for a call back or email or something. Finally, I reached the young lady I was looking for ( because I called her again) she finally said she would forward my email to the department that was needed and provide them with my email so she didn't have to call me back!!!! Keep in mind Im always polite so this kind of took me back a little. I just think when you are already stressed in collision situations the least that can be done is for people to call back and keep customers updated even if that means a simple I haven't forgotten you.BTW Im not saying names I just had to vent this out. Do Better Hennessy.

  Tejal Patel
2 months ago
John was a pleasure to work with. As the subject matter experts he guided me to ensure that the insurance company does not try to give me the short end of the stick in paying for what is required for my car.

  Travis Stahl
4 months ago
A bit frustrated with them and insurance company. Have had my car for almost 2 months and I've had to call to figure out why it's not been fixed yet. They blamed insurance and insurance blamed them.***update*** they are moving along doing all they can. The manager has been keeping in touch weekly with updates. Much more pleased with things now.

  Wade Larry
6 months ago
My Car arrived in one method and completed in a different method! I was told my previous paint job effected the new incident totally away from the current procedure! Then I was told they took pictures of my vehicle when it arrived and was later apologized too because I revealed they didn t! Deception! I got an email apologizing and they understand how I feel because the bad paint wasn t there when I released my Car but they still want me to pay for parts but they will paint! Go figureFirst I m a liar and now give me some money! I will post all commentary here tomorrow and wish I could post the phone conversations too! The recorded phone conversations are better than in person or emails! Totally admitted fault but here we are!Take notes, pictures and stay on top of your Vehicle! Mine sat for over 3 months due to parts/process! A process that damaged and baked a bad paint job previously ! Posting commentary later

  Frances Davis
4 months ago
It took over a month to get my car repaired, but it was perfect when completed. They even washed the car and the tires and conditioned the leather. It felt (and smelled) like a new cast.

  Marcus C
2 weeks ago
Very very organized customer friendly if you re in an accident take your car here and I promise they will take care of you talk to Adriana , Liz , Nikki and James You can t go wrong great team

  Bob Redella
4 months ago
The quality of my repairs was outstanding. It looks like a new vehicle. The people I was in contact with at the collision center were very pleasant to deal with and very helpful.

  Darrell Cammon
3 months ago
Very confident and professional, forthright navigating with INSURANCE COMPANIES can create layers of challenges however Manager John and His Team seamlessly handle my matters victorious.Thank you kindlyDarrell Cammon

  Lixian Yan
7 months ago
The shop paid attention to my complaint and did improve their service. Now, they work hard to get the repair done and have kept me updated about the progress since this Monday.Awful communication and customer service. Never give me updates unless I physically go to the shop or call multiple times. Waited for more than a month to get their confirmation of approval and payment for the first estimate, but this could get done in a day or two if they ever called me and I could push my adjuster. When the parts arrived, they didn't tell me about it, and you will never know what stage of the repair you are at after dropping off. They are draining my trust earned by their manager Ashley at the very beginning, and their service is getting unreliable regardless of a I-CAR Gold Class certified facility.

  Bryan Stinson
2 months ago
Great customer service, friendly staff, and really good work. I'm a repeat customer, and a customer for life. Thank you Hennessy Collision.

  Katye Watts
4 months ago
Quick to get a quote and accommodating. We were happy they could repair our Land Rover when MANY other places couldn t.