Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kim Haley
5 months ago
This is for the Advanced Auto located on Cleveland Ave, next door to the old Churchs.DeSandra that is working day shift today 10/24 around 1pm, I hope I'm spelling her name right. Very knowledgeable of her job and very professional. Relieved a lot of stress for me because of the knowledge she shared with me. I appreciate people like her with great customer service these days!!

  Marcus Fuller
a month ago
Sales person unable to install the battery I purchased, which is why I purchased it there, don't advertise what you can't deliver on.

  Jamie Wright
3 months ago
It has nice people and it's clean..

  vanessa rogers
5 months ago
Went in and bought what I needed. I was in and out less than 5 minutes.

  Zelface DaTechFace
a year ago
Very well ran store they have a few associates that really know what they are doing.. The short guy by the name of Rabbit is one of the best no matter what Im working on he always seems to know just what I need to get the job done right.. if you ever need help go see rabbit

  Keela Phillips
a year ago
In actuality, I believe this location to be worthy of three stars, but I'm giving it two stars because the Boomer behind the counter was a tad misogynistic. Not overtly. Just passively.Other than that, they had the item in which I was looking. I was hoping to spend a little extra cash on some fun car accessories, but their selection is purely utilitarian. No fun to be had :-(So, I browsed their car cleaning products, hoping to spend some money on something to make my trip worthwhile, but alas, their prices are the highest I've ever seen, comparatively.I like to spend money, but I definitely look for bargains. Which is why I went there in the first place. Specifically, for their three-piece wire brush drill attachment set. As of the time of the posting of this review, the cost of the aforementioned is $4.99 lol

  P. Menard
3 years ago
Today (03/22/2021) I called this store at approximately 8:20 pm to ask if a certain part was available before driving to the store. A lady answered and immediately asked if I could hold. After about 8 min. I hung up and called back then a man answered, and again I was asked if I could hold. It was getting close to closing time so after 3/4 min. I headed that way still on hold.I arrived at the store within 5 min.Upon walking into the store I saw no other customers, there were two employees inside and one outside cleaning the parking lot (?). I didn't see any reason why I should've been still waiting on hold or even had been on hold in the first place. When asked by the lady how can she help me, I could have answered that several different ways.

  mark armour
3 years ago
Parts and price very good. However ever since Mr Bob the old manager left, customer service has declined rapidly. They new female manager is very rude and always has a chip on shoulder. Never greets customers or anything. She makes it not a pleasure to shop there. Other employees are OK... But that new manager is terrible when it comes to customer service.

  Charles Williams
3 years ago
My experience was horrible! Went to return a defective battery. Manager says you can't return a battery. I'm like sir it says literally on the shelf 2 yr warranty and I bought this 9/2020. He then goes into bs mode and has to finally call in guessing another mgr to figure out what to do. Advance do better training your people!!!!

  Wood Family (Barefoottravelers)
2 years ago
They didn't have what we needed in stock and would take a month to get. But the lady was very nice and friendly. And told us were else to try to get it sooner.

  Koz Thedon
2 years ago
There is a employee there named Terry he is very rude and has horrible service. Fortunately i was helped by another employee named Milli and controlled the situation perfectly. The advanced auto part company is the ideal place to buy car parts but i would not go to that location because of him

  Justice ForAll
5 years ago
Stood in front of Brian while he was on his cell phone for a good 5 minutes. No hello, acknowledgement or eye contact whatsoever. Grayling has absolutely no idea what he is doing!!!! Ordered online and he had no idea how the process works and could not work the computer!!!! Then got upset when we asked Brian to intervene. Worst customer service ever!

  Jeff Thies
3 years ago
A typical but a little quirky Advance. It has average stock, with holes here and there, and friendly counter help.The COVID protection has a home made feel to it but it does ensure social distance.

  riccardo barrow
2 years ago
Very rude an hood staff takes 3 people to work on one thing. Should have known when u walk in everyone has clown hair very unprofessional

  rusty slaton
a year ago
Friendly and helpful staff. Had the battery I needed in stock and fair price. Clean inside and outside as well

  Tammy Shepard
a year ago
The associates were very helpful with my car trouble. I was also able to get a refund on the parts that I did not use and I had no problem with the receiving my refund

  Dwaylen Lewis
4 months ago
Good customer service

  Rita Strong
2 years ago
The young man that helped me was very knowledgeable very helpful very understanding very patient and service was great prices were very good

  Tara Clark
5 years ago
The manager was very helpful and informative. Excellent customer service from the staff. Will go back!

  Rhapzody Barreiro
5 years ago
Primo Awesome Outstanding! I was stranded and Brian the manager did all he could to get me back on the road! I am going to make a conscious effort to buy all of my Automotive Parts here!

  Gilbert Martell
a year ago
The manager Antonio of Thomas crossroads, great which we need more of his kind.

  Julia Reeves
3 years ago
Staff was helpful but the other store didnt give correct info. Took way to long to do a warranty swap.

  Evg. Willis
5 years ago
The cashier was very kind and considerate very hospitable she made the difference she went the extra mile to get what we need it.

  Mary Wright
7 years ago
Stop by the store because I had concerns about my car very helpful staff which encouraged me to have it checked out before purchasing items that I might not need thanks Advance Auto Parts

  Curtis Bloor
2 years ago
Picked up a package and they were so helpful.

  Maurice Bell
6 years ago
Need an emergency part and the guys were great in helping me out. Got back to NJ without problems.

  Tony Sanders
9 months ago
Attitude towards customers are terrible

  Desmond Myers
3 years ago
J.B. helped me out and went above and beyond. Great service!

  Gresham's Green lawns
3 years ago
Staff always tells me I can't not return something after opening it. And I tell them I'm rich no return needed.

  Rune Wingfield
3 years ago
Customer service is horrible like the employer don't want to work in store they, work with the attitude of some kind.