HEYWARD ALLEN MOTOR COMPANY Cadillac GMC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Benjamin English
6 days ago
Adam was amazing helping me locate the exact truck that I wanted! He kept in contact with me for over 6 months until I finally decided on something I really wanted. Thank you again for the outstanding service Adam!

  Daniene Smith
a month ago
This dealership sold my son a 2021 Nissan Altima in Sept. 2023. A month later I was rear ended in the car. During the repairs at Athens Dodge and Jeep Collision, I was notified that the vehicle was in a previous accident, which wasn t mentioned on the Carfax report. The car was repaired and I received it back at the end of December. I drove it for a little over a month. We had heavy rain and I notice that the car was sliding as I was driving on Loop 10. The next day I checked the front tires and they had no treads and wires exposed. I took the car to Heyward Allen GMC and Buick to show them the tires. After they inspected the tires and so called paperwork, they told me the inspection was completed and everything was up to par. They said because the car wasn t brought in for a tire rotation was the reasoning behind the bald tires. I explained to the manager that 2 months of driving time would not cause the tires to have exposed wires and no treads. This was two weeks ago. On March 2, 2024, I had tires put on and took the car to Tires Plus to get a wheel alignment and oil change to find out that I need outer and inner tire end rods for both sides of the front end because they re bent. The service guy at Tires Plus also informed that during inspection of the car that he could tell it sustained front end damage. This is the second time from a different car business that told me that this car has been in an accident. Meanwhile, I have to pay $1200.00 to have the tire end rods replaced. Heyward Allen aren t being honest or ethical in their selling practices. In my experience they re selling salvaged vehicles. I was suppose to receive a free oils change with this dealership and I ll pay someone before I let these goons get anymore of my money. It s said because my son expected a good used car, but gotten robbed in the process.

  Shane Robinson
a week ago
Dayton and Clay have my family and I the best experience! They answered all question that we had about the Yukon we purchased and they really made us feel at home.We highly recommend everyone to buy their next vehicle here with Dayton and Clay!

  ANTHONY COTNER
4 days ago
Bought a Cadillac xt5 from them. Wonderful experience. Serviced my duramax 2500 great service and people. Sent my brother to them to buy a truck that I found on their lot. Was promised a $100 finders fee. Months later the finders fee still hasn t arrived. Sorry guys, not gonna beg. This is proof that the car sales people forget about you as soon as you walk off of the showroom floor. Now that I m in the market for another truck, guess who I won t be calling. Non service after the sale. I won t call any names but the salesman s initials are JR

  Ryan padgett
3 weeks ago
Derrick in the service department was wonderful. We ran into some issues with parts that delayed repairs. Derrick communicated thoroughly throughout. Everything was explained to me on pickup. This was my first time at this dealership and I will no doubt continue to do business with them. Huge shoutout to Derrick. Great guy.

  Brian Prescott
a month ago
Purchased a used truck from Adam brown. We had great communication and he was very patient with me. He has a very easy going personality and does not push anything on you. Really appreciated the experience he provided for me and he takes his position seriously and works for you. Thanks Adam

  Steve Jackson
2 months ago
We were very pleased with Heyward Allen with the purchase of this Cadillac. We liked Clay for being so helpful and the main thing was he was not pushy. We were given a fair price on our trade. All in all, this might be the best experience we ve had buying a new vehicle.

  Teresa Ramsey
6 months ago
We were one of the lucky ones for we had two amazing sales people working with us!Stephanie was the absolute best. She was not only professional but made it personal. It was like we were friends who hadn t seen each other in a while which truly helped my 77 year old mother be at ease. She was thorough and extremely patient and understanding as she guided us thru the process and full of knowledge about the car and took care of all of our questions.Marlo was there when Stephanie couldn t be and he was more than patient in handling things that other departments had been less than . He took it upon himself to follow thru on their job in cleaning the car and setting things up for my mother.If you are on the area and are in need of a car, PLEASE do yourself a favor and ask for STEPHANIE AND MARLO.They made the long drive from SC and the two nights in the area worth it.And for the record I wasn t easy for not only am I very protective of my mother, but am a big on the details. Everything didn t go as smooth as it should ve due to other departments not doing their job correctly but STEPHANIE AND MARLO came thru and excelled!I would definitely buy from them again!!!Thank you STEPHANIE AND MARLO for making this experience the best possible for my mother. She s LOVES her new to her BUICK ENCLAVE!!

  Carrie Roser
4 months ago
Our sales person, Stephanie was amazing. We have purchased many GM vehicles over the years and she made this experience better than any other experience we have had. Her time and attention to detail was exceptional and she also made us feel very comfortable. Purchasing a vehicle is not normally a fun experience and while the process is the same, Stephanie made the whole process so much more enjoyable. The other staff in the dealership should definitely pay attention to her ways and mannerisms. Heyward Allen should consider themselves very lucky to have such a valuable person at their dealership. I will definitely be recommending Stephanie to all of my friends and family.

  Alexandria Rasin
a month ago
My experience with Stephanie was absolutely amazing!! I am so happy and elated as she was thorough and organized and took interest in the fact that with small kids around she made sure it was seamless and easy process!! I would recommend her over and over again!!

  lynne drake
a month ago
Stephanie is a Awesome Saleswoman!!! She explained every thing about the car and answered any and all questions I had. I am very satisfied with my vehicle and would absolutely recommend her to anyone looking for a car!!!

  Brandon Coots
5 months ago
I visited here for a service. Tracey was my advisor and what a wonderful experience that was. In fact everyone in the office was great. Even the Service manager Ken greeted me. Fantastic service department. Tracey was very honest and straight forward. Got me in and out much faster than I expected. Would recommend Heyward Allen to anyone

  Luke Smith
3 months ago
Came in for recall items and they were found to not be the problem and $800 later I had new brake pads, a new battery, and the all famous air filter. Since then my automatic start does not work, the caution light is on and the check engine light is on. So no I m not happy at all.

  John Snelling
4 months ago
Purchased a used vehicle from here on 12/16/23. Had the pleasure of doing business with Clay Robinson and we couldn t be happier! He was super attentive and values your time like his own! Definitely recommend this dealership if you are looking for the small town feel. Everyone we dealt with here was awesome!

  RYAN DUNKLEBERGER
4 weeks ago
I recently purchased a truck from Heyward Allen Motor Company, and I couldn't be happier with the experience. I reached out via email and my salesperson Adam, sent me videos, pictures, and all the details regarding the truck. Adam made the entire process smooth and stress-free, and I left feeling confident in my purchase. The truck is exactly what I was looking for, and I highly recommend Heyward Allen Motor Company to anyone in the market for a new vehicle.

  Nick Drummond
a month ago
The overall experience was great! I had a particular vehicle I was interested in and the Sales Associate (Adam) took the extra time to provide information about the vehicle in advance of my arrival. He provided walk thru videos of the interior and exterior of the vehicle. Adam was well informed on the vehicle and was able to answer all of my questions and I can honestly say that I didn t feel pressured to make a purchase. The team at Heyward Allen GMC let me move thru the process at my own pace and ultimately provided the right customer service experience that led to me purchasing the vehicle. I m pleased with the deal that Adam and the team helped me with and I would highly recommend anyone looking for a new vehicle to give the team at Heyward Allen GMC a shout.

  zaki abdikarim
6 months ago
Just got my 2024 GMC Sierra 1500 from Hayward Allan! The process was effortless thanks to Stephanie's knowledge and non-pressure style of providing me with everything I needed to make a decision. Stephanie was very professional and had everything ready the day I went to purchase the car. The entire team at Hayward: John, Chris and Sean were all very helpful in closing the deal. This was the perfect and the quickest car buying experience I've ever had. Thank you Stephanie and the rest of Hayward Allan team. I will definitely recommend you guys to my circle of friends.

  Samantha Young
4 months ago
Best car buying experience ever. Marlo and Jon were great. I live 4 1/2 hrs away and they got most of the job done over the phone and had the rest waiting when I got there. Love my new Yukon. Highly recommended

  Linda Taylor
2 months ago
Heyward Allen s sales staff were wonderful to work with no pressure and very professional. We traded two vehicles and bought new and Ken Allen our sales person made the transfer very smooth. Ken went over all details of the new vehicle as he was very knowledgeable. I would highly recommend Heyward Allen.

  Lexi Minish
8 months ago
The experience at this dealership was top tier! Marlo, the salesman, was absolutely wonderful. This was my first time buying a car and he made it so easy and effortless for me! Will 100% be calling Marlo with all of my car needs!!

  Walter Wellborn
3 months ago
Heyward Allen made us very comfortable when purchasing a new vehicle. This is our 4th vehicle we have bought from them and we keep coming back because of the people. They have changed over the years but the personal service has remained the same. Excellent.

  J. Michael Moore
2 months ago
Worked with Clay Robinson on our used car trade and purchase. He was very friendly and walked us through the whole process. I really appreciated how he stayed focused on our needs.

  Steve Moss
2 months ago
Service rep did not respond to my 4 phone calls and 3 messages and 4 emails..brought truck in o sunday..left 2. Written messages ..1 in truck seat and 1 in service envelope with what was wrong with truck and with what I wanted done..truck stayed in diagnostic for 7 hrs..I finally called back at 3 pm and talked to another service Manger and told him what was needed..he went out and got them started on work..finally heard b ack from first service Mgr at 530pm to tell me truck was ready but they close at 6 and was having it washed but it had 2 vehicles in front of it.so could not pick it up..I had to borrow a friend's vehicle so my wife could get to work. All I needed was a oil change...cabin air filter and thermostat put in and replace lost antifreeze. Cost was $1595.way over priced..will never. Visit or buy another gmc vehicle.

  Sean Klubenspies
5 months ago
Scheduled and 8:30am appt for standard service (oil change and tire rotation). Also done during the visit was a Park Assist module update. At 2pm I asked Terrence what was taking so long since my car was parked in the completed section. He stated it was not done, something with the park assist. I explained the guy has completed that already. He responded that there was an issue so it was not done. I asked why it was parked where it was and he stated that was not my vehicle. I said yes it is and I would like to know what is going on. He stated he would check and get back to me. I went back to the waiting room and never heard from him. After waiting over an hour additional I asked the ladies in the service area if they could check on the vehicle. Low and behold the vehicle was done but Terrance had gone to lunch so wasn t available. Makes sense why he never updated me. I left the dealership finally around 3:20pm. 7 hours for a service and a recall??? Something is amiss here. Absolutely not pleased with the experience.

  Henry Arnold
a month ago
Clay Robinson is a very professional salesperson he explain things about the vehicle before drive test ,during driving test and after. Clay explain all documents before he ask you sign them would recommend him to anyone.

  Alexis Krause
a month ago
Adam & Jorge are absolutely PHENOMENAL! They helped my husband and I so much in looking for a car that was suitable for our little family.

  Colby Moore
2 months ago
Clay was awesome to work with! Not pushy at all and ended up walking away with a deal that fit both dealer and me great!

  Kent Beck
4 months ago
Great, personable staff that was attentive to me. Bethany, Adam and John were a pleasure working with thru a remote buying experience. Love my Canyon AT4X!

  Justus Vogt
a year ago
Everyone at this dealership is top notch!! Genuinely friendly! We're very satisfied with our purchase!! Nicole was extremely helpful! Financing was a breeze! We actually spent less than an hour at the dealership! I recommend Heyward Allen for your next auto purchase!!

  Bo Rutherford
2 months ago
Had an issue with audio on new 2500. My salesman Clay went above and beyond to make sure I was taken care of through the process of resolving the problem. Can t say enough about his effort. Thanks.