Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Terri Turman
3 weeks ago
After speaking with someone a week in advance. I was told I could bring my vehicle in for an alignment and would be able to wait for it since I didn't have a ride home. On the morning of a very rude person at the front desk refused me saying I couldn't wait because my name wasn't down for the appointment; when they only asked for the make and model when I set up the date. He told me to reschedule . Very rude and poor customer service. I will not go back.
Shey Wilkin
a year ago
My husband and I have been going to the brothers at Five Star for over 10 years. There s no one else we trust quite like these guys. They are honest, straightforward, fair, and just genuinely good people. There have been so many times I ve gone to them with the many used cars I had in the past, where they would find me a part, but wouldn t charge me unless it actually fixed the problem. Again, just good people. They are almost always slammed packed busy, but I find they are worth the wait. I highly recommend them.
Torrean Johnson
a month ago
Okay the front desk worker had the nastiest attitude ever when I walked in I understand yall where full but that is not a excuse to talk rudely to a customer and that how you loose business wouldn t set foot near this establishment
Marie Parten
8 months ago
I took my car there on a recommendation. I bought a used car and wanted it checked out good. After leaving it and spending 2500.00 dollars the car was making the same noise as when I took it. I called back and I was told after a couple of days, it might still be under warranty. So... they take it back and it's delayed because of a holiday. So after a new problem and 500.oo later I get it back and the next day it's making the same man noise. Frustrated now I go by one day and I am told they are trying to help me but oh it's another problem. They seemed frustrated with me and say they will call with a price. In the meantime my car breaks down and I get jumped off and think we'll maybe it's my battery. I go to AutoZone and they find one of my battery connections is completely corroded and no good. A nice guy goes out of his way to change the Battery and connection and cleaned it up. Then I get a phone message from this place... Oh the new problem is going to be 1100.00. Really?... and they never even saw a corroded battery connection?????
Thomas Hewell
a year ago
Friendly, Honest and Trustworthy! That's what you want in a repair shop and that's what you will get here! I was told I had struts that were leaking and Jake said to bring it in to verify that was the case. After scheduling an appointment we dropped my wife's car off and he said it would take about a day. Jake called me to let me know that he was running into a slight problem and it would take just a little longer than expected. When I went to pick it up he explained exactly why it took longer but that did not change the quote I was given originally. I really appreciate a business that stands behind what they say, is extremely friendly throughout the process and provides excellent service. I have a business I can trust!Service: Steering & suspension repair
Zach Ayers
a year ago
Jake has gotta be the friendliest and most honest front desk guy I ve ever met. They don t up sell you on stuff thats not necessary at the time but they make sure you re aware of any problems that come up down the road. Unlike other shops that want to find every bushing or shock that needs to be replaced before you can safely drive it home. Courtney and his guys in the back do excellent work and pay attention to every detail of your vehicle. Tires, brakes, oil changes anything attached to our vehicles will be serviced and maintained by the great folks at five star!Services: Tires, Steering & suspension repair, General repairs & maintenance, Tire rotations, Vehicle Inspection, Wheel alignment, Brakes, Battery, Oil change
Vasant Muralidharan
3 months ago
Very honest and do an excellent job every time. We have been taking our cars here for routine servicing and repairs for almost 10 years now. They are just good people and excellent mechanics.
Rakib Avi
2 years ago
Super knowledgeable staff and very helpful in every way. Service charges are fair and they often perform checks and assessments for free. Courtney, the owner, is a wonderful guy and will explain how to make the best decisions regarding your car. Best auto repair shop in Athens. They would never encourage you for additional work which you don't need and will clearly articulate the necessity of replacing parts when needed. But they are usually booked ahead of time and you should definitely plan to call ahead.
Don
a year ago
My second time coming to the repair shop- the first time I had them look at my AC as it was blowing hot air. Apparently it was fixed but months later it s still blowing hot air. My second visit was just getting an oil change when I went in I was told it would take two weeks and that they can schedule me. Which they said they can t find workers as the reason why. What was weird about this visit was the guy at the front asked me if I ve been there before which I said yes and his reply is well I don t recognize you. Why does that even matter? Don t waste your time coming here like I did.Services: A/C installation & repair, Air conditioning, Oil change
Dakota Barrett
2 years ago
Trustworthy business- we have been using them for 10+ years and they have always been fairly priced, had quick turn around times and have never lead us in the wrong direction. 10 stars for 5 star automotive
Laura Heilman
5 years ago
Service was fast and friendly. The shop was super busy, so I recommend an appointment if possible.I felt like a valued customer from first contact to finished job. They worked with me to find the best tires for my budget. And I paid exactly what I was quoted. Guess I have a new tire shop!
Gabby Illg
5 years ago
Great and trustworthy staff! I've brought my car in a couple of times with many questions and concerns and they took a look to make sure everything was up to safety standards and gave me my car back being honest that I didn't need any work done. Any other place I went to wanted to charge me hundreds of dollars to replace stuff I didn't need. I won't go anywhere else!
hank qadir
a year ago
Have been taking my 3 cars here since 2012. Jake and Cort are great folks up front and they have an awesome group of mechanics starting with Richard. Thanks to all of them.
Elliot K
6 years ago
Court is a trustworthy, honest mechanic. Service and quality of work are excellent. They are now my regular mechanic.I bought a used car and had a pre-purchase inspection done at a different place, who told me I needed about $400 worth of work done on top of new tires (total would be over $800).I brought my car to five star auto to replace all 4 tires, but after inspection, Court told me I didn t need to do any of the other work! The other garage had told me I needed to do stuff like valve cover gasket, spark plugs, fluids flushes etc...
Kimberly Parker
4 years ago
Five Star has been my auto repair shop for over a decade. There are many times when they could have really screwed me over, and I'd have never been any the wiser. Ladies, you know what I'm talking about. But they don't. I'm not one to buy a new car every few years and I commute 80 plus miles a day, so it's important to me that I keep the car I own in really good shape. These guys take such good care of me. I can't say enough great things about them or thank them enough.
Edward L. Bo Smith
2 years ago
I needed some air for my tires, I had stopped up the road at shell but their air machine didn't work right the hose was broken. So 5 star tire was very friendly they put air in my tire and didn't charged to do it. But the shell up the road did and didn't even work and they wouldn't even give you your money back.
Among the Wild Spices
4 years ago
Ashley at the front desk is undoubtedly honest and will work to make sure you re getting the most accurate and cost efficient solution. I was quoted at $100 less than Tires Plus with the same conversation over the phone. I get here and in less than a minute I m diagnosed that I only need a new ignition switch - not a new starter, saving me 75% overall price! Will never go anywhere else again.
Anna Schmidt
8 years ago
Throughout my time as a student at UGA, I've used Five Star Auto for all of my car needs. I cannot stay enough about this business. Courtney and his staff are fantastic. They are friendly, honest, and willing to answer all of your questions. If you are having car troubles or just need a routine oil change or tire rotation, check this place out! You will not be disappointed.
John Ring
3 years ago
Got an oil change on Sunday. Today is Tuesday, and my car's acceleration has suddenly STOPPED WORKING. Will need to get them (or someone more competent) to fix my car. Cannot recommend, do not go here unless you want to have your car broken.Service: Oil changeService: Oil change
Christine Bernal
3 years ago
Took my car for an oil change. They are a very pleasant staff with great communication. They also topped off my power steering fluid, put air in all my tires, and checked the service engine light. Great service here!
Austin White
a year ago
Courtney is the best! I ve used him to service & repair my car multiple times now and he s the best in Athens. I ve moved to ATL now & still drive to use his shop!
Nicholas O'Brien
a year ago
These guys are awesome! Very fast, professional and a great price! I recommend them to anyone who needs their car serviced!
Ryan Livingston
14 years ago
The mechanics and employees at Five Star are friendly and knowledgeable. They always take time to explain the problems which they have found and the possibilities for repairs. I've taken a vehicle to them with a problem which could have been very expensive but they instead came up with a drastically cheaper and effective solution. I would recommend them to anyone and this is the first mechanic about which I would say that! Because of problems I always did auto work myself, but these folks are great! Their work has always been affordable, dependable and prompt.As a side note, yes they do have two locations within a half mile of each other! That confused me a bit when I found them.
Kim Kirby
14 years ago
The dealership was just drowning me with their quotes to fix minor things on my car and 5 Star did it for a fraction of the cost in a fraction of the time. Also, they are the nicest family and its gotta be the most pleasant waiting room conversation I've ever experienced.
Andrew Boland
2 years ago
They take care of what needs to be done at a fair price and don't show up with a $2k laundry list of extraneous work that I know doesn't need done. They're honest and don't hassle you for extra work. What else can you ask for?
Andrew Borchert
7 years ago
Got new tires on my 2004 Buick LeSabre. These guys were very affordable and great with customer service. They also work with great quality products (I put Cooper CS3 Touring tires on), which is something I really appreciate
Dylan Scott
5 years ago
Called to ask about brakes, guy was really nice telling me that they did them, but when I asked if it was able to be done today he said it would he Next Week. Which is fine I get being busy, but when he asked if I wanted to make an appointment I said that I would call other places first he hung up on me before I could tell him that they were to bad to wait that long. In my experience in customer service that was unacceptable. Mid sentence he just says thanks click. Our phones where I work are reordered and monitored so if I tried something like that I would get fired.
Kent De Bejar
4 years ago
As car repair shops goes they are very good. They worked on my wife's car they flush the radiator but they put the wrong antifreeze back in it wrong because I requested the green stuff and they put what it had in it which was red but they did a great job brakes radiator something else I can't remember what it was but I was very satisfied.
Kelly Skoglund
8 years ago
My go to auto shop since I have been here in Athens, have had a variety of work done here ranging from basic oil and battery changes to rear differential service etc. Always very friendly and get the work done in a timely matter. Had my 2001 Ford Explorer Sport with over 150,000 miles serviced before driving from Georgia to Illinois and back and it made the trip like a champ.
Haley Swafford
4 years ago
Their service has always been quick, reliable, and honest! No overcharging and always put customer satisfaction up front! I will always recommend this place and always bring my car here.