Quick Lane at Angela Krause Ford Lincoln of Alpharetta

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tisa City
3 months ago
My Black label Lincoln Navigator has less than 10,000 miles on it and was picked up for service on the 19th. It was scheduled to have an oil change, squeaking breaks fixed, and electronic issues repaired. Your service department was made aware of these issues when I scheduled the appointment. I was told that you'd have my car for 24 hours, and then it would be returned to me. I heard nothing from your company the first 24 hours. While the oil was changed within 48 hours, the other two issues were not. When I called 48 hours after it was delivered to you, I was told that it was ready for pick-up. I asked about the squeaky breaks and electronic issue, and they responded as if these issues were new to them. I was told that you'd have to keep the truck another day to address the problems.Long story short, you had my truck for 4 days. The electronic issue was never resolved, the breaks were "changed out" but CONTINUE to squeak, and my oil was changed. You had my truck for 4 days and managed, in that time, to change my oil. My Lincoln is supposed to have concierge service. While it was picked up on the 19th, I had to drive down there to retrieve it. My breaks still sound like an abused, neglected beater, and the electronic issues still plague me.I am not impressed. I would not recommend Quick Lane to anyone.

  Mark Walker
6 months ago
I went in to discuss drivetrain issues I was having with my 2017 Ford F150. The service writer at the Quick Lane desk totally misinformed me on the transmission service intervals. In fact, after watching several Ford Technician posted videos on the 6R80 transmission this guy didn t have one thing right. I m glad he informed me It would be over a month before they could diagnose the problem, as I am much better prepared having read and watched videos about the issues my truck is experiencing.

  Andrew Alexander
6 years ago
Dropped my car off for an oil change late in the evening and left it overnight. Much later the next day, the work was done. I picked up the car. Shortly after, the oil pressure light was on. They were closed over Thanksgiving so I brought it back a few days later. Steve Smith couldn't be bothered. He told me to not drive it aggressively and use the cruse control as he didn't have time to take a look. He also told me to check the oil level. I wonder if he thought his guys didn't notice a major leak or over/under filled it? He then told me my best bet was to drop it off at 7am and maybe they could look at it that day. Needless to say, I took the car to a better place and won't be using QuickLane again. Too bad, because they've been very good over the last 5 years that I have used them.

  christopher lawrence
7 years ago
They were kind and professional. I went in for an oil change and had them diagnose a vibration I was having when I made turns. They told me it was a leaky power steering hose. I talked to the mechanic on the phone because I felt he was way off. He said this would for sure fix the vibration. Over $600 dollars later I found out I was right and he was wrong. I had to laugh because I knew better but yet I did it anyway. I found the real cause and it cost over $600 to fix but I only had $600. So I will have to wait and hope the car does not break down before I can come up with the money. I would have been better off if they said they could not find the problem because the hose was hardly leaking and I could have gone thousands of miles without a problem. This was not their fault, it was mine for not trusting myself. O well live and learn.

  Christopher Williams
3 years ago
Used to be my favorite place until my service advisor steve left.Took my car in for a check engine light and paid close to 1000 dollars. Before I could get home, the light came back on. I called and informed new service advisor and tell me to bring it back.Today I get the call saying it was something else that would be around 1500 dollars.I feel like I just got robbed for $1000.Never again, I'll go somewhere else for now on.

  Robyn Marshall
7 years ago
At 7am, Steve Smith patiently answered my questions and gathered enough information to steer me towards great, affordable tires. Even gave me a call back to say he could also do a mail in rebate for us. By 9am I was there and my car was getting the new tires put on. I was in and out with no fuss. Steve worked very hard to get me a great price on my tires, made sure my spare was in good condition, and submitted my mail in rebate before I even left the shop. Excellent and affordable service. Give them a call and ask for Steve!

  Eduardo Schoen
6 years ago
I used to think this service center was great. We moved from GA to MI and I found a new Ford dealer to service my car. I used to get The Works oil change/tire rotation package for $39.99. However, the total would sometimes be over $50 once the dealer added on a bunch of pure profit fees masqueraded as regulatory service charges. My total in MI for the same package is just over $43. Typical Krause price gouging. Shame on you!

  Brian McCann
7 years ago
They take care of their customers here. I take both of my cars here for service, without hesitation.

  Ciera Peters
4 years ago
Needed new set of keys. New set makes car harder to crank than the broken one and it doesn t even unlock the door.

  Jessie Pohl
6 years ago
They have a 1st class service all the employee and even the customers waiting rooms are excellent.

  Savannah Shooter
7 months ago
Not actually open on Sundays. Just an fyi.

  Kay Cherry
7 years ago
Matt was very helpful and always kept me informed throughout the repair process.

  Anne Schwartz
7 years ago
It definitely was not quick over 2 hours for an oil change

  Will Noland
9 months ago
Just ok.

  Andy Shah
3 years ago
These guys never pick up the damn phone