Auto Experts Repair and Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Douglas Widdis
3 months ago
Hector and his staff are great! They will do everything possible to take care of your issues and won't nickle and dime the bill through the roof. I have brought all of my cars here for years and have never felt taken or overcharged. Don't use a dealer, use Auto Experts!!!

  J Burgess
2 months ago
Our son's car suddenly lost power over the weekend. We just drove to Hector and Monica's Auto Experts Repair and Service early Monday morning with no appointment. The car was being diagnosed before we even left! The car was repaired within 3 hours of a call to confirm the cost of parts and labor. Excellent service, excellent repair.All fees were explained by Alex, the Service Manager. Our son was able to get to his job which is an overnight shift job with his car fully repaired The car is a 2012 Kia. I highly recommend Hector's shop. This experience beats a recent experience we had with another Acworht auto repair shop which charged us a diagnostic fee of $130, never resolved the problem and had our 2013 vehicle out of commision for days. We ended up trading in that vehicle, which we loved at Carmax. A costly venture. I wish we had gone to Hector.

  Christopher Hans Niels
5 months ago
These guys do my oil changes. I had them do a quick inspection regarding some noise coming from the front end. They diagnosed a need for new ball joints and upper control arms. I had the truck back the next week for them to install the new parts. Truck is now driving smoother than ever before. Thank you.

  Josie Carter
4 months ago
My first time here and definitely won t be my last! Everyone was so friendly and didn t act rushed or annoyed at all! I had an oil and filter change that only took 20 minutes AND it s Thanksgiving week! I ll be back soon!

  Tom Walsh
a year ago
Hector and Renzo and the staff are excellent mechanics and technicians. They are honest and will tell you what needs to be done now and what can wait and how long to wait. I had steering and struts and springs replaced and gear box services. Perfect.I trust them and stand by my referral.Services: Steering & suspension repair, Steering & suspension replacement, Vehicle Inspection, Wheel alignment

  Bonyong Ku
a year ago
They are kind, responsible and honest.They change the oil change and filter in my car.I am satisfied about it.

  Cyrus Greenwood
a month ago
Very good group of guys. I'm a retired Vo-Tech Teacher, taught auto for years, they pass the test.

  Sega
3 months ago
The owner came out and reset our codes for free, was super friendly. Would highly recommend.

  Ashley Popp
5 months ago
I ve been a customer of Hector and his crew for years now. I don t trust any of my vehicles to anyone else. It doesn t matter if it s a big fix, small fix, or I m upgrading my Jeep this is where I go.Services: Carburetor cleaning, Auto A/C recharge, Electrical, Auto engine diagnostic, Body & Trim, Auto brake repair, Engine repair, Vehicle Inspection, Brakes, Vehicle safety inspection, Auto maintenance, Auto brake replacement, Battery, Oil changeServices: Carburetor cleaning, Auto A/C recharge, Electrical, Auto engine diagnostic, Body & Trim, Auto brake repair, Engine repair, Vehicle Inspection, Brakes, Vehicle safety inspection, Auto maintenance, Auto brake replacement, Battery, Oil change

  Blake Reid
a year ago
Finding a trusted a mechanic shop is a rarity. I don t trust most people to work on my vehicle. The reason my truck ended up in their shop was due to poor workmanship and servicing of another company. I was referred to Hector and his team by family and I ve already recommended his company twice since I ve left yesterday! My experience at Auto Experts was a blessing. I felt Hector was honest with me and he shows integrity. This mechanic shop is a best of both worlds. You get honest work at a fair price. I ll definitely be back!Service: General repairs & maintenance

  Kevin H
a year ago
A few things that made me cancel my repair with Auto Experts.a) They over-book appointments and parking is atrocious (and has nothing to do with the road construction).b) After repeated attempts to contact them after hours the default reply was The voicemail box is full !c) I used the website portal to request the appointment. When I arrived I was greeted by a gentleman at the desk who couldn t locate me in the system despite having work performed in the past. The website appointment portal didn t show my information either.d) After parking my vehicle up the street I reentered the office to leave the keys, the gentleman at the desk behaved as though he d just met me for the first time. When I attempted to explain some of the issues I experienced contacting them, the manager came out to say she d check into the website problem.I reluctantly left my vehicle but after a few minutes decided to cancel the service and find someplace else to do the repairs.On my way back they called to say the estimate was well over $1000.00 for brake pads.A local competitor performed the work for less than $400.00.Need I say more?

  Jennifer Whitaker
a year ago
Good communication, good service and no long wait. So far, so good on my new transmission. When I heard a funny noise after I was afraid they were going to tell me it was something else that required more money. I was pleasantly surprised when they said "just needed to tighten something no charge" I will use them again.

  MAHRIAH GROSH
a year ago
This place is great! I just got an oil change today and they are super knowledgeable professionals and also offer free diagnostic inspections.It's located in what the strip mall is called an "Auto Mall" because they have multiple auto shops in it. You can get everything here from tires to oil change to engine, transmission muffler work all kinds of stuff in the strip mall. Preventive maintenance.P.s.Thanks for the cookies and coffee!Merry Christmas and happy New year!Service: Oil change

  Beatriz Maldonado
2 years ago
I was traveling through Georgia when my vehicle began to over heat, so I pulled over in Acworth. I ended up going here to have them replace my coolant thermostat and was very appreciative that they were able to get me in and out on the same day in such short notice and because of how busy they were. They had to call several places to find my part and was thankful they found it. However, I did feel taken advantage of because they overcharged for labor on a $50 part. Definitely didn t feel right paying nearly $200 in labor because they knew I was just passing by and couldn t move with out this part and my vehicle over heating. Other than that, they were very kind people.

  Tom Haimes
4 years ago
These guys are the best! Let me tell you....I m local and was getting on the road to travel and had an issue with my boat trailer I was towing. Called for help and they directed me in. This was my first visit to this business. And even though they had other cars in front of me they stopped to assist me and get me back on the road. The owner Hector himself helped us and was so nice and honest. And at the end would not even take payment. What a great bunch of guys. I d trust them with any repair big or small. These guys are the best! Go now and be confident you are in good hands.Thank you Hector and the crew! Tom

  Nyssa Cardwell
2 years ago
My friend and I were on a cross country road trip from Oregon to Florida. We had our oil pressure light come on and then a check engine light really late at night. The Auto Experts Repair shop was able to get us in that next morning immediately. They diagnosed it, topped off the oil, changed the sensor and had us back on the road in 2 hours. Such amazing service and so nice to work with. Hopefully I won't have engines troubles again while driving through but if I do I know where I'm going to get it fixed.

  Pat Idel
7 years ago
Thank you for the outstanding service. Took my hummer in and they met my time frame to be done before 2pm and gave me a ride home yesterday. They were very reasonably priced and no more issues. The guys there really enjoy what they do and it shows. My company recommended Auto Experts and the need finally arrived. I will be taking my truck there from now on. Can't say enough good things about them. First honest mechanic I have met in a very long time. If you need a reference just tell them Patrick from Mr Hardwood sent ya.

  Christiane Busch
4 years ago
Went to Hector and his team this morning with an overheating engine. They were super quick and refilled the engine coolant for me (which I apparently didn't put in the correct spot). Super friendly, quick, efficient and I was on my way to work within 15 minutes. I was offered a complimentary ride back to my house as well, but decided to wait and the pressure check on the lines was complimentary as well. Hector didn't even charge me for the engine coolant. Above and beyond! Highly recommend! Thanks again!!!! :)

  Ashley Popp
4 years ago
My family and I have been going to these guys and Hector for at least 7 years, if not longer. They are always upfront with you. They give amazing work for even better prices! The best part is that they are a group of mechanics you can really trust. They will never cheat you, or tell you to fix or replace something that isn't necessary. I have recommended Auto Experts to several other friends, and now they all go there too.

  Halle Rentz
2 years ago
I have been coming to this mechanic for 5 years and I ve referred my brother and my dad. They are honest and take care of their clients. Excellent work, customer service and affordable rates. They re my trusted choice anytime something goes awry with my vehicle. Highly recommend!Services: Air & cabin filter replacement, General repairs & maintenance, Auto engine diagnostic, Brakes, Air conditioning, Oil changeServices: Air & cabin filter replacement, General repairs & maintenance, Auto engine diagnostic, Brakes, Air conditioning, Oil change

  Daphne Ross
2 years ago
Hector is a great guy. This is the 2nd vehicle he has worked on for me. I can say in all honesty that as a single woman on a fixed income, he is the 1st mechanic I really feel I can trust. He isn't just trying to get money (piling on additional repairs). He's professional, extremely knowledgeable, and kind. I had the pleasure of meeting his wife and son and the entire family is just awesome! I highly recommend Auto Experts!!

  Katrina Botts
a year ago
Absolutely LOVE this auto care shop!!!! Hector and his employees are so kind and very knowledgeable about cars. They saved the day for me!!! My vehicle is driving so much better!!! I definitely will be back to Auto Experts!Services: Auto engine diagnostic, Engine repair, Auto maintenanceServices: Auto engine diagnostic, Engine repair, Auto maintenance

  Jazmin Ortiz
a year ago
I have been taking my cars there for years and they have always done a great job at a good price. I have great confidence in their job. I always recommend them.

  Alba Prince
2 years ago
Always amazing service. Very inexpensive, especially if you're on their mailing list. One time I didn't even have to pay for labor just a part because it was so easy for Hector to install. Oil change just 31 and 24 with coupon.

  Ashley Monyard
2 years ago
These guys were amazing. We were on a road trip home to Canada from Miami. The van developed a brake issue. I called Ryan at 4pm and despite how late in the day it was he helped us get back on the road anyways. Hard to find people that care these days.... thanks again Ryan. Do not hesitate to use this shop.

  William Rentz
5 years ago
Always had a good experience with this mechanic shop! I came in today thinking my power steering pump was broken, and they checked it, and found that the pump was fine, and that I only needed lubrication on the steering wheel. They're very honest here and one of the mechanics (I didn't catch his name) even gave me a ride home after I dropped my car off! 10/10 would recommend.

  Allison Mauelshagen
3 years ago
I first came to Auto Experts (in 2016 ish) because of a promo mailer that said they'd check your A/C system for free, even if you planned to DIY the repair. That was my plan, and true to their word, there was no pressure to complete the repair with them. I did it myself and they checked and complemented my work the next time I was in for an oil change.That won my trust, and I've been going to them ever since for everything from oil changes, brakes, and control arms.Hector, Ryan, and the team are fantastic and treat me like family.

  Scott Berti
6 years ago
I am a mechanically inclined person and usually do most of my own vehicle work. The lead mechanic/owner really knows his stuff and is completely honest. I was happy to be wrong about a recent fix required when Auto Experts told me what I thought was going to be a big job was actually a small repair. Not the first time these guys have proven themselves as honest mechanics. I had previously brought my truck in to get a second opinion on rusty brake lines. This is normally a big $$ job, but the honesty from Auto Experts said they would do it if I wanted them to but they didn t think it was necessary. This was after they spent their time inspecting every line.They didn t even charge me for a vehicle diagnostic scan or their time to look at it. Top quality mechanic with honesty and fair prices. This is a rare find in the auto repair industry. Highly recommend these guys.

  Austin Cooley
5 months ago
Always a pleasure to work with, quick and thorough. They stand behind their work.

  Anonimo Desconocido
2 years ago
Great rating for this place which is why I took my car for what I thought would be great service at an affordable price instead of being smart and taking it to my dealer.My engine was misfiring. They said it was a tuneup. Replaced spark plugs and a coil and sent me on my merry way for 500.00I told HECTOR the car didnt feel right and felt shaky and he said it would take 24 hours for the electrical component to restart.In 24 hours the check engine light came back on, the car was not accelerating properly and was struggling on hills. He made an employee take me home so he could feel the car and the employee noted everythingI asked him personally (he did seem like a nice guy) to ensure my car was completely checked and made a point of telling him my 02 sensor engine light had come up before and to check that...he said all it needed was a fuel injector, charged me for the part 136.00 and sent me on my merry way even tho I asked to make sure it was safe...My car still didn't feel 100% right but I trusted his word. A month later...check engine light came on AGAIN and the code tada was shocking the o2 sensor that I told him to check and an issue with the fuel delivery system.I called and he said that he wasn't gonna replace a part that wasn't needed and the code just appeared and why would he charge me 300 bucks for a part I didn't need. Hector seems to have forgotten I told him , the second time, to check the 02 sensor as the light had come up before. He obviously didn't and then tried to blame it on me and said it was a month later.I only called to get the breakdown on what they had done in my car so I could take it to competent people in my dealer who guarantee their job...instead he got angry when I called him out on his shoddy work and implied it was my fault.If only Hector and his crew would listen to customers. Nevermind the first time they told me they'd had the car ready by 6. It was 630 and I had heard nothing so I called and was told they needed to keep the car overnight! I asked Lovely hector..like what and he said he told an employee to call me. No one did. Noooo respect for a customers time whatsoever either. How could you need to keep my car and not tell me?Obviously I'm not taking my car here for a THIRD time as nothing is fixed and the vehicle continues to give me problemsIt was my fault for not wanting to pay car dealer money and trusting internet reviews and thinking Hector was a nice guy. He did seem like one but you can't expect me to be happy after failing to complete the repairs on my car properly. Now I have to invest double and pay dealer prices plus what I paid them for peace of mind.Hector. Listen to your customers when they speak to you about their car issues and do a throughout inspection so this doesn't happen THREE times.I'm not saying don't take your car here, I'm not mean, I just won't suggest this to anyone as a reputable place and I'm just sharing my experience with this place.