NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  sarah p
2 months ago
Twice in the past week or so I've stopped in to pick up simple items since it's conveniently located to a weekly appointment. On both visits, I was completely ignored while staff helped others. I have a ton of retail experience, so I know the correct way they should've handled the situation. They did not acknowledge me in any way. They should've said, at the very least, " Hi, someone will be right with you". I was parts manager at several different motorcycle shops over the years and if you're helping someone with a complicated project searching for parts, checking availability, etc, it wouldn't have shocked or upset anyone if I had simply said " do you mind if I take a moment just to ring this person out for the one item that they're holding in their hands." Nine times out of 10 the other patron who has a project going on would happily step aside and allow the transaction to proceed. So there's that. But that would be what I would consider going above and beyond in a place like Napa. The basic fundamental customer service is completely lacking there. As a result, on my second visit to purchase one simple item, I put it back on the shelf and walked out the door never to return. Now, I know they're not going to miss my simple purchases, but since I have a fleet of seven older vehicles that constantly need "something" , I have no intention of continuing to waste my time trying to patronize this location. The one in Dade City isn't very good either. As they say NAPA stands for never any parts of available! It could also stand for customer service won't be a thing either.

  Team Ultimate Exposure William & Bug
3 years ago
So went in there last week and again today to grab something. Now this time they did not have what I needed but the gentleman came out from behind the counter and asked if he could help me find anything. Always good service

  Patty Kaspi
2 months ago
Great service with folks who are eager to help when asked.

  Jesse Gilbert
2 years ago
This places customer service over the phone is absolutely appalling. The first time I called a woman answered and asked if I could hold for "a moment." I obliged. After 15 minutes on hold I hung up and called back. The same woman answered and asked if I could hold for a moment and as I tried to say, "no," I was placed on hold anyway. I waited another 6 minutes, hung up and called back. This time a man answered and asked me to hold and I quickly said, "no, I've been on hold for over 20 minutes." He responded along the lines of, "I'm the only one here and I've got people in the store. You have to hold," and that's what he does. I held another 5 minutes before hanging up and calling back irately. Yes, I swore, I didn't name call or say anything outright offensive, but yes, I cussed. If I could drive down there I would, but I've got a car on 3 wheels and need a hub. You've got to go back and forth from phones to in-store customers. Having people call in to be told they prioritize in-store customers and phone customers have to wait indefinitely is not good customer service by any standard. Being lied to is not good customer service. Two people answered the phone and the man kept telling me he's the only employee there currently. That's a lie. I've worked retail, it's easy to get overwhelmed, but you still have to balance the phones and the people in-store.

  mike dukes
a year ago
I have not been to Napa in years and now I really again know why I visited the location today went in there was three people working the counter one female two males the female was heading out to deliver some part but at least she greeted me the other two gentlemen stood on the left hand side behind a rack talking for a couple minutes eventually I had to ask them which oil was the best for my vehicle I told the gentleman I just had eye surgery on my left eye and my right eye is also affected do you think that he would go out of his way to assist absolutely not I kept asking where items were instead of him walking around showing me he just kept saying no step back go forward move left move right how hard would it be for him to just walk out from behind the counter and just show you where the items are I know I'm not a female and usually males are supposed to know exactly where and how to find things which I do 99% of the time but because of my vision issues I really needed the help this is again the reason why I will not come to a Napa the only reason I did this time was because it was on the same road as my doctorThis building here seems always have people who just don't really care they are just there for paycheck their attitude really sucks and probably without deliveries they would not be in business

  Lynette W
a year ago
My daughter and I went in to get some oil for her vehicle and couldn t get the oil cap off it was very tight. My daughter went inside to see if someone could help us and the guy behind the counter said very rudely I don t do that. I will not be going back there I will go to the others parts stores where they actually help you when you need it!

  Jamie Holland
2 years ago
Well, the email said my review wasn't publishable, so here it is: The alternator I ordered never arrived and it took Napa about six weeks to refund my money. They lost it, then UPS lost it, then Napa lost it again. An ineffective company. Do not shop here. You will regret it.

  Bill Panetta
a year ago
Went to NAPA for a Emission part. Mark was the Salesman. He had the patience to help me with my part.. Well Done Mark .

  Dave E
4 years ago
Fast and friendly service. The gentleman was very very helpful took the time to look up what I needed and give me the best pricey could and they didn't have one part in store but he had it delivered so I can pick it up the very next day. I would definitely recommend trying Napa before any other auto parts store

  Jeanene Arrington
a year ago
Ricky was very helpful, and we left with just what we needed to get our vehicle back on the road!

  Cory Haynes
a year ago
Always go online or call before wasting an trip, but it was fast, great experience, tell them what you wanna buy, prices are always competitive with other part stores.

  Theresa Brown
5 years ago
I needed to have the wiper blades changed. Not at all a simple task anymore. The salesman found the correct wipers for my car and installed them for me. He was very helpful and professional.

  Mary Ann
11 months ago
Good service. They know the stuff that you are buying... I'll be back

  Billy Doehring
3 months ago
Always good deals

  Brian Ackerson
4 years ago
I buy all my supplies here oil grease and any parts for our construction equipment and fleet that I can. They take good care of me and deliver anything that has to be ordered to my shop when it comes in.

  V P
8 years ago
Was nice service when i went and also bought a battery that i had to come back and give it back because it was not the battery's fault. They where kind enough to find me my old battery and take the new one pack with no hassle.

  Janet A Pate
2 years ago
Best place in town. The men are very helpful. They go out of their way to help. Love shopping here.

  John D Hazlett
a year ago
Best parts shop in town. Last of the real full service parts stores, where the guys behind the counter really know what they have and what they are doing.

  Matthew Davis
6 years ago
They had what I needed for 2.5x the price I could of got it online for and the customer service was very poor. The guy behind the counter was very rude and kind of acted like I was dumb for asking him where I could get a key cut with a reply of "How would I know?� I'll never go back unless I absolutely have to.

  Rick Burton
3 years ago
These folks are great,Walked in after they were closed & they took good care of me & saved me a trip to the Kenworth dealer in Tampa.Good customer service right here.

  John Brown
5 years ago
Driver blonde hair, glasses, looks like a heavy drinker, any way he needs to learn to stay off his phone when driving and learn how to properly stop at a stop sign! Rolling "stop" i thought for sure the whole side of my vehicle was going to be hit by the front end of your napa truck. Then I saw him again in the distance, caught up to me at the traffic light at 301 and eiland blvd, stopped inches of the car in front of him and stayed that distance at least until I turned off, after that, who knows how far he stayed. Your going to have a accident to pay out soon.

  Robbie,wiskers robertson
4 months ago
Very nice

  Alan Pollard
a year ago
Great staff. Went out of their way to help and even helped bring a car battery out to my car.

  Ron Beck
3 years ago
We had a Marine/Rv battery that was brand new but dead . They swapped it out no issue. Thanks again

  Nick Jender
4 years ago
Quality products may be a little more expensive than AutoZone or any of the other auto parts store but if you want good Reliable Parts I would recommend it

  Paul Dimmer
4 years ago
The customer service was outstanding. The staff is very knowledgeable and friendly. I would highly recommend this auto parts store....

  Steve Fox
2 years ago
Bought water separator in zepherhills. Went to Dade City because I needed two. Dade City charged me 10 dollars more.

  carlos carbonell
4 years ago
Excellent phone ordering. Counter people rather lazy. Dragging out 4 series31 battery and bringing them back was a chore

  Michael Dautel
5 years ago
Great place. They always have things other chain stores don't. And the prices are very low too !

  Ryan Alderman
6 years ago
I needed to get replacement light bulbs for my car. The staff helped me very quickly, got me the part I needed, and made me feel very welcome.