Bay Auto Glass LLC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brenda Brownell
2 years ago
Dennis treated us terrible Didn't do a good job at all had to call him back several times and when we did he was like a crazy man with his screaming at me. After putting the windshield in we and others could hear wind blowing in also cut our Upholstery and said he was going to get somebody to fix it but he never did He gave a price of 275.00 up front I wantnt home when he finished .My husband is disable and doen think right at times Dennis took advantage of him and charged him 600 wow what a difference. He told us that he has a business its just him Just saying he did a horrible job BEAWARE OF HIM AND HIS Scam. Where r u Dennis my upholstery is still not fixed or the windsheild We took it to the dealership They said it was a really bad job

  Howard White
4 years ago
Great experience. Dennis really is a pro and called a couple times to update me on his schedule. Showed up on schedule. New glass in my Honda Civic looks great. He did a great job and will call him again if I get any additional windshield cracks.

  Debbie Jones
2 years ago
Denny replaced the rear window on one of our cars. He came to the house which was so convenient. He was very knowledgeable, friendly and professional. Then a few months later, one of our other cars had a rock hit the windshield and needed it replaced. He was able to get the glass quickly, replace it in the driveway and even cleaned the dashboard! Thanks Denny.Services: Auto rear window replacement, Auto windshield replacement

  Alex Davis
4 years ago
Bay Auto Glass is great! I had a rear windshield break from an unknown source. The owner Denny quoted me a price lower than the lowest quote I got from other companies, even lower than Safelite. He was very accommodating to my schedule and coming out to me before I had to go to work. He even came earlier than he told me he would be there which is great for me. Denny with Bay Auto Glass is very knowledgable and professional. The glass was put in very quickly and my car is clean. Would do business with Denny and Bay Auto Glass again.

  Frederick Fred Gonzales
3 years ago
One of the good Guys. Fair price and good work. Denny showed up when he was supposed to and did an excellent job. Would recommend him to anyone needing auto glass work. Also, he was mess free. No bits and pieces of glass to clean up.Service: Auto windshield replacementService: Auto windshield replacement

  Jimmie Cox
5 years ago
Phil and his wife are top notch. they did what Safelight glass said they could not. Professional, clean and quick. highly recommend.

  Frank
2 years ago
Dennis works quickly, knows his trade well, was the best price in the area. I would definitely recommend him without reservation. Thanks Dennis! A+++. The Federal Trade Commission under the Consumer Review Fairness Act gives business owners legal protections and legal recourse against consumers leaving retaliatory critical online reviews. Something to think about.Service: Auto windshield replacement

  Christian Smith
3 years ago
Worst customer service ever. Apparently some guy named Denny took over for Phil for Bay Auto Glass. I called Bay Auto Glass and talked to a lady named Gloria and told her I needed to replace the windshield in my truck. I also stressed it was a new truck and I was very concerned about the electronics, the forward facing camera and the anti Collision system. I was assured that there would be no problems and Denny showed up and replaced the glass. Right afterwards, the forward-facing electronics got an error. I called Denny and he came back out and found that he left a wire blocking the camera. However, after he rerouted the wire properly, the electronics still had an error. He told me just to take it to the dealer and get the camera calibrated. When I took the truck to the dealer, they told me that the windshield was not compatible with the electronics and that it would have to be replaced with a factory windshield. When I called Denny and told him about this, he had a fit and became very defensive. After going back and forth, he agreed that his distributor would take the windshield back as long as I had some paperwork from the dealer that had a code indicating incompatibility and the windshield was removed undamaged. I had the dealer replace the windshield and I brought is aftermarket windshield home and called him and said that I had the paperwork and the windshield. He told me he was busy and it would take several days to get out here to get the windshield but stressed that I better have paperwork with a code on it. Several days went by and I called him back. He said he had not forgotten about me and seemed annoyed that I had called him. I said fine and that I would wait for his phone call. He never called back, he never came to get this windshield, and I'm out over $600. Beware of Bay Auto Glass and Denny. If he goes to replace your windshield and there's a problem, prepare for him to be rude and defensive, make excuses, and blame the customer. UPDATE: I did not request an aftermarket piece of glass. I told them I wanted the windshield replaced, period. Village Toyota are the ones that said the windshield he put in was incompatible with the electronics. I specifically stated to Bay Auto Glass prior to the job that I was very concerned about compatibility with all the electronics since this was a brand new truck. Being the experts they say they are, the proper thing to do would have been to recommend a Toyota windshield to ensure no problems would occur. However, Gloria and Denny assured me there would be no problems whatsoever with the electronics and when there was a problem, they refused to take any responsibility for their product. His response below is indicative to what I got when I told him there was a problem with the windshield at the dealership. UPDATE 8/3/2020 9PM - apparently 1 hour ago Bay Auto Glass edited their initial response that they posted 11 months ago. Now they want to make things right? Now they write a warm fuzzy response? If they really wanted to make things right, they would send me a check for the full price of the windshield I was unable to use and ultimately had to take to the dump.

  Mattie Sholler
3 years ago
I have a 2002 buick that had it's rear window smashed out and k&k glass and safelite refused to do the job. However dennis from Bay Auto Glass was the only one willing to be put up to the task. He was professional, quick, and personable. And i highly recommend him he is a stand up guy,that does quality work.I would definatley use him again.

  Soggy Tamales
4 years ago
Phil no longer runs this company. We needed the front and back glass of the truck replaced because the rain water would seep through. The person who came to repair my wife's back window/ windshield not only left trash (gaskets and glass) but also left behind grease smudges on the seats and put a hole in the dash board. After he replaced the front windshied, hee also requested an additional $85 to remove the back seat (it is only 4 bolts, we would have done it ourselves if he said he needed it done) so he could get to the back window.He said he would settle for $30 and we agreed just to get it over with. We had $400 cash for him and on the invoice he went to write the additional $30 for the seat removal, crossed it out, charged us on the invoice for $378 and took the whole $400.The absolute worst part of it all is the fact that hos replacement job did NOT work and our windows still leak in the rain. I cannot stress that anyone who trusted the previous owner does not come back here. The person who came to our house (who I am told was the new owner) is a thief who will take your money and will leave your car more damaged than before he got there.

  Ben Franzoso
6 years ago
Phil from Bay Auto Glass worked on a chip/crack in my windshield/ He made it appear much better and secured it from spreading. Phil is a class act and was punctual too. We met up at mutually agreed upon location where he worked his craft, Thank you sir. Phil was so easy going that i didn't feel bad for being a chatty patty. I saved your card, because chips happens

  Brian Holmes
2 years ago
Simply the best service! Denny took care of my new 2021 Gladiator. I would not trust anyone else. Great communication, showed up exactly when he said he would and did a fantastic job.Service: Auto windshield repairService: Auto windshield repair

  Gene Snyder
3 years ago
Unfortunately the windshield was poorly installed and has leaked once we took it out of the garage. I certainly don't recommend them and others should look for someone else to replace the windshield. I probably should have read the other reviews before I used them. Unfortunately we left for the Florida panhandle right after this poorly installed windshield was put in place and we were not in the Spring Hill are for the year. The man I talked to spent the entire conversation making excuses about his crappie installation.

  JOSEPH MEDEIROS
4 years ago
Denny is a pro.There is no one better to fix your windshield then bay auto glassDenny is always on time or early , efficient, and gives you his best job every time.There is no reason to look further then Bay Auto Glass.

  ANTHONY STEVENS
a year ago
Quick and effective repair to my windshield. Dennis is very knowledgeable and clearly explains the work necessary to the repair.Service: Auto windshield repairService: Auto windshield repair

  Wayne Hudson
4 years ago
Dennis did a great job, didn't know what to expect used to dealing with Phil. Have used this company along time, will definitely continue to use them and let all my friends and family know to use them also.

  Angel Nations
3 years ago
Highly experienced and professional. He gave me a great price. I would recommend over any large glass replacement company every time. Service: Auto side window replacementService: Auto side window replacement

  Wilfredo Morales
3 years ago
Dennis really is a pro when it comes to auto glass. Make the appointment one day the next day my wind shell was on the car. No one better then Bay Auto Glass. If you need a glass on your car right away Dennis is the guy to call.

  Paul Crowell
2 years ago
Thanks again Denny for fixing are passenger window and replacing the window regulater he was very clean efficient and very professional and got the job done thanks again we will definitely recommend yall

  Mack Elizabeth
3 years ago
They did a great job replacing my husband s driver side window. Great price and looks amazing!Service: Auto side window replacementService: Auto side window replacement

  Tom lockwood
3 years ago
The only glass installer that would help my son after his car was broken into Danny was one hell of an installer will definitely use them again

  Deron Meade
3 years ago
Thank you Danny .your the best you just put in my back glass and you did it in no rush just to make sure its done the professional way and you price its awesome the price the others told me was way higher thank you agian I will and would recommend you any day

  sydney cleary
4 years ago
I am so very impressed with my new windshield! Denny did SUCH an amazing job!!

  Anthony Ferraro
3 years ago
Showed up on time and fixed my window correctly and charged me exactly what he told me. I will call him whenever i need glass workServices: Auto windshield repair, Auto side view mirror repair, Auto power window repair, Installation, Auto side window replacement, Auto windshield replacementServices: Auto windshield repair, Auto side view mirror repair, Auto power window repair, Installation, Auto side window replacement, Auto windshield replacement

  Niko Giannopoulos
2 years ago
I had the best experience dealing with bay auto glass. Beyond proffrsional and personable... Highly recommended!!!

  Teena
3 years ago
Denny was absolutely amazing and very informative. Exceptional customer service and very quick.Service: Auto windshield replacementService: Auto windshield replacement

  Maribeth Durr
8 years ago
Both the owner and staff were very pleasant and helpful and took the time to helpout in a very timely matter. If we every have any problems again I would call them first.

  Jared Akers
a year ago
Called to get pricing. Was rude. Over talked me and told me knows everthing. Also hung up on me.

  FaythOnFire
3 years ago
Very prompt, professional & friendly. I will call Danny for any & all glass needs in the future!!Service: Auto windshield replacementService: Auto windshield replacement

  Johnny Gorham
3 years ago
Very satisfied with the work and service . Very professional and unobtrusive . Simply let me know when the job was done.Service: Auto windshield replacementService: Auto windshield replacement