Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ken Varasdi
3 weeks ago
Long story short, Advanced Auto Parts shows no willingness to honor its DieHard battery warranty. This battery was just over 2 years old with a 3 year replacement warranty. My car would periodically go dead when starting it. It progressively got worse and the car wouldn't start at all, so I started testing the at rest voltage. It was down to 12.1 volts at rest. I put it on my charger and it went up to 12.7 volts, then 30 mins later off the charge it dropped back down to 12.1. Clearly this battery is not holding a charge. I take the battery to this location to get it tested and the associate is a total zombie who doesn't say word. I explain what is going on and he says nothing. His little hand held battery tester says the battery is good, though the numbers he gave me was on the low side. I spoke with a Chevy dealer the day prior and they said those hand held testers only test the surface level of the battery and it won't detect bad cells in the battery. T tell the associate this as well and he looks at me with a lifeless face. I walk out and drive over to Auto Zone and buy a new battery, go home and install it, and lo and behold my car fires right up and has started just fine since.Your company breaches its warranty with ignorant associates. I contact Corporate about this and it has been 3 weeks with now with no response.Just pitiful. I will not be shopping at Advanced Auto Parts again.

  Zakaria Adhihusada
4 months ago
Friendly service and the manager has been there for over 2 decades. Very courteous and knowledgeable.

  Abraham Ray
a month ago
Always the service is great . Thank you Abraham for your kind and patient service.

  Mal Pierre
2 months ago
Really helpful staff. My go to for auto parts.

  Tabatha F
6 months ago
They suck!! U can spend a million dollars and they will still kick u out of the parking lot after 10 mins tops ridiculous!! I bought accessories, fluids, wipers etc and was putting it all together not bothering anyone and they made me leave

  Chad M
10 months ago
Never had a bad experience at an Advance Auto Parts till todayI stopped in on Friday, June 2nd 2022 at 2:45pm for an air filter. I waited a few minutes while the cashier was ringing up a fellow employee. It took longer than usual because the cashier was bending over backwards to try and find a coupon to apply to his friend s order. He succeeded and found a $10 off coupon so his friend was happy with his $3 and change purchase.Anyway, so I walked up, after he wasted a few more seconds talking to his friend, and asked for an air filter for my vehicle. I provided the vehicle year, make, model, and engine size. He asked me if it was 2.7l or 3.5. I honestly couldn't remember and he told me he couldn't help me. I've been going to Advance Auto Parts for 20+ years so I knew that was a lie. I asked him if he could look up the air filter for both really quick because I was almost positive they were the same size and he wouldn't, even though this is literally the process I have always gone through when buying something as similar as an air filter. I'm not sure if he was inept or lazy, but seeing as how he bent over backwards to find his friend a $10 coupon to save him money, I'm guessing he can't be too lazy.Either way, this guy was totally worthless to me so I left and went to O'Reilly's where they immediately looked up the filter I wanted and did confirm, in no time at all, that it's literally the same size no matter if the vehicle was a 2.7l or 3.5.I will literally never step foot into that Advance Auto Parts in Winter Garden again and will take 100% of my business to O'Reilly's down the street.

  Chris Saul
5 months ago
Awesome employees. Helped me with everything I needed for my truck.

  Li Brian
a year ago
My battery was dead and I jumped start it to drive to this shop during nightime. Allexis Avellaneda helped me to diagnose the battery and patiently explained what those metrics mean. He also checked to see if the battery is still in warranty and called the manager to approve a free replacement. He eventually brought some tools out and offered to help me replace. Despite being late in the day and the shop amost closing, he followed the procedures and did everything to make my experience happy! What is impressing to me is that, as I planned to drive back home, I saw another car parking and asking him for help. Allexis immediately took care of that customer, yet with energy and professionalism. A fantastic person for a company to have with lots of potentials!

  donjohn sanantonio
4 months ago
The workers are very helpful to the costomer.

  Howard Scott
3 years ago
The help and care I received at this store location was excellent. Guest service rep Abraham went out of his way to help me. He made me feel like a valued customer and offered assistance without Me asking for it. I highly recommend you visit this store and ask for him. I will not hesitate to return for his wonderful service. Thank you. For everything.

  Frank Nazario
10 months ago
Very friendly and professional staff the stores very clean and organize highly recommend it for all your auto part needs.

  Michael Hooper
2 years ago
This is the location I normally do business with for our 4 cars and 2 boats, as it is closest to me. I was in need of a CV axle that this location did not have in stock, so I ordered from Apopka (and rented tools, which Apopka told me I could return to any store, but warned me the Winter Garden store would probably hassle me for doing so). Abraham could not have been more rude to me. Upon returning the rental tools, Abraham went on and on about how he doesn t know what to do with my returned tools because of their inventory, he went as far as to ask me to return part of the rental tools to another location because he didn t want to store them in the back or drive them to another store himself. Abraham spent 15 minutes hassling me about my tool return; he went as far as to ask me if I normally do business with this store, which I do. He asked for my phone number then looked up my order history to verify this (why does this even matter?). Then made sure to mention that I must not do business with them or order everything online. I do all my business with them online as there are discounts, but what difference does this make? Meanwhile, there was a line behind me. I will NOT be doing business with this location again, despite it being the closest due to Abraham. Although, when I was in the store 3 days ago buying parts for another car, Armando provided truly amazing service. I want to leave a 1 star review for Abraham and a 5 star review for Armando. Unfortunately the ad outweighs the good and I will be doing business elsewhere for my car/boat parts.

  Jack Chambless
2 years ago
Very helpful staff with plenty of everything you need. Abraham is a true gentlemen. Needed a battery test and it was done with no fuss and they put the new one in for me. Great place to go for your car part needs.

  Nate Patrick
4 years ago
Have had a few bad experiences here where the employee gave a really hard time when asked to help with a battery purchased from this location. Would have given lower but another employee was more helpful in the end. Also, the battery I purchased here lasted less than 3 years. Thankfully I was able to get it replaced under the original warranty but I'll look elsewhere next time for my auto needs.

  Kimberly Cole
2 years ago
I've never had a bad experience shopping here but today was an even better experience. Miguel C. was very helpful and even pointed out my oversight that the battery I was replacing was still under warranty. Yay Miguel!

  Steve Luke
3 years ago
They didn't have in stock the part I needed, but the parts guy sent me next door to Discount Auto Parts, who did have the part. Now THIS is GREAT customer service! Placing the customer first is a great way build customer loyalty. Discount is a nice store, but I ALWAYS check ADVANCE AUTO PARTS first. Great job!

  Kates Daughter
5 years ago
Too bad the employee didn't listen. Ordered the wrong part, then tried to charge me a higher price for the correct part. No apology for the inconvenience, and had to tell him to refund my payment. I'll stick to the pros from now on. They listen, and have the service quality to order the correct part. This is in reference to the poor service at the Winter Garden, FL store. Avoid.

  Thai Lam
3 years ago
I've shopped for years at Advance Auto at many locations and in multiple states. By far, this location's customer service is extremely poor. In the middle of making a return, the representative decided to help the individual behind me - that's right, in the middle of my transaction, he stops helping me to help somebody else. Then, he pushes me off to his colleague and the new representative helping was showing agitation when helping.You work in customer service; you should be able to perform customer service at a reasonable level. Overall, terrible experience. Will take my business away from this particular location.

  John Smith
10 months ago
I had a bad experience with the cashier Jose he was very rude to I felt offended when he said a comment that was discriminatory about me I left and went to Auto zone

  Jane Janey
6 years ago
The service is somewhat poor & they re a little pricey for the little amount of food they give. The cashier who is always at the register is very rude to customers & always seem to have an attitude; which makes you want to just walk out the door & go someplace else. Other than that, the food is mediocre at best. My Advice I would give them is add more meat on the plates, & have less attitude.

  Nicholas C
3 years ago
Had a new battery installed from Kaleb on 11-9-2020 because my car wouldn't start. He installed it and then decided to tell me I needed to pay for a part, after it was installed, instead of letting me know before hand. On 11-10-2020 my car died on my way to work. Took it to a mechanic and was informed he installed the negative terminal of the battery incorrectly and that is why my car can't make it to work.Spoke with a "manager" but he couldn't do anything except have me leave a message for the store manager, who isn't in on 11-10-2020. So Store Manager, Kaleb needs to be taught how to install a battery correctly so someone else doesn't have to pay $130 to fix their car!!!!

  Derek Sparks
2 years ago
Needed my battery tested and the guy there was super nice and helped me. He gave me tips that I wasn't aware of too. Really happy with this location

  Michael Campbell
4 years ago
My family visits Winter Garden often since we have family here. 2x now I've had a car light out while here, and both times the gentlemen at Advance were helpful, friendly, quick, and got me the right part. How a business should be run.

  Adam Line
3 years ago
Gotta be honest, this location was the least helpful I've ever encountered. We came in towards the end of the night w trailer issues and neither guy working had interest in helping us solve the problem. Asked to borrow a voltmeter they said they didn't have one. Eventually talked them into selling us one..... next time it's autozone

  Ali Troncoso
4 years ago
Went up to Simon and said I had two questions. A specific cabin air filter, which he was able to find, great. Window grease... he looked at me like I just made it up. A quick google search shows you several variants of lube exist, I don t need to pay a mechanic or be treated like an idiot. AutoZone had better proactive service as soon as I walked in and found it in three seconds, Blaster (silicone). Taking my next purchases there.

  John Dauphiny
4 years ago
This has been my go-to parts store. However, they seem to have stopped stocking common items. For example, last visit was for oil change supplies. Oil, check. Filter, one open box, but check. New washer for drain plug? They used to stock lots. Now, none (unless you want to buy a new bolt too). Clerk was very nice and helpful; but a washer for a 2016 Acura would take five days. In stock in the store next door.

  Freddy De la torre
5 years ago
Been a customer for a long time.. they have new employees that are very disrespectful and park their motorcycles right at the front door..as I informed them that that was a dangerous spot to park they blew me off and did not care..i told them I was never shopping there again...but wait there's more!!!!As I am leaving in my car I stop to take a picture of the dangerous parking spot 1 of the cowards was at the front door giving me the middle finger.(I guess they teach you that when you get hired there) also the manager was there and did nothing (disappointed)I drove next door to the AutoZone where I was treated like a valued customer...

  Lee Houston
2 years ago
Came in the other day to Winter garden guy was an A-hole. Bought my light and wont be back. Started going to. Auto zone next door. Guys are alot nicer and helpful.

  Kevin Land
5 years ago
The clerk was very helpful with my car issue. I had a check engine light and asked if he could check it. He came out right away, used his reader, and found out it was the gas cap. Saved me time from going to a mechanic and waiting to figure it out. Thank you!

  Maria Rodriguez
6 years ago
The employees at this location are very helpful. Specially Abraham. He knows everything and what exactly you need. This guys is awesome. He definitely knows his job!