Mike Maroone Chevrolet West Palm Beach - Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nicole G
5 months ago
Ronald was amazing, I live over a hour away & he sent me a ton of information, photos & video of the truck I was interested in ,when I decided to make the drive he had the vehicle ready for me and even more information, I got exactly what I wanted ,he got a deal worked out that I wanted ,my trade went smoothly too & one thing I loved is Ronald didnt bug me ,he was patient, gave me time & let me bug him. Lol ,most places send you texts emails over & over ,Ronald was amazing to deal with & got my dream truck!! I will definitely recommend him to anyone looking for new vehicle!!

  maria molnar
a week ago
Last year I moved from Michigan to West Palm Beach. Ever since I moved here, I do my oil change and service my car at Mike Maroone Chevrolet on Okeechobee. I couldn't be more satisfied with their service from setting the appointment to the completion of the service. All the staff and the mechanics are exceptional! 5 Star service!!!

  Integrity Mold
3 weeks ago
Mike and Louie were the best. We were in and out with the best deal on our new Silverado. They had so much patience and worked on the best deal they could for us. Definitely the best dealer around. And we buy vehicles every other year.

  levi bellinger
5 months ago
My Experience with Mike Maroone Chevrolet was absolutely amazing! I HATE going to dealerships due to the long wait times and pushy service writers. Believe me when I say this is the place to go. My service advisor was Keith and he was overly accommodating and fought tooth and nail to make sure everything went as smooth as possible and that I would have the best outcome. Keith was very communicative about part wait times and informing me when parts came in so he can schedule my appointment! Bottom line Keith made my experience at Mike Maroone one I wont forget and he will be my go to contact for further service! Thank you Keith I appreciate all your help man!Services: Electrical, Body & Trim

  Melanie Lane
4 months ago
Had my car serviced and the process was seamless. Kelly Meade check me in, texted about additional services that may be needed on top of the routine services I was scheduled for, and let me know when my car was available. Definitely recommend Kelly and will be back for all routine care!

  Ahya'
2 months ago
WARNING: DO NOT GO TO THEIR SERVICE DEPARTMENT!!!!!Update: 2/14 I got a new electric vehicle that I pay $2,040/mo for. Went to get a key fob and they didn't know how to program it and wouldn't sell me just one. Over $500 later, vehicle towed and left for about 3 days. Got it back and the alternator died in the middle of the street in Jupiter. Police drove me back to WP.Scummy Jupiter tow company kept charging me admin fees and lied to GM after I told them I had to rent a car and will be back to get my vehicle after I got paid and my allowance from my parents.I WILL BE NOW renting NEW SUVS, the $2,040/mo is CHEAPER than the$380/mo after all the warranty fraud and wasted time away from work.I purchased my 2020 Chevrolet Trax in May 2021 with 425 miles (appx) and by Aug 2021 (just 3 mo), my new SUV DIED ON ME AND needed a new battery (frustrated, but things happen), took off work and got it fixed under warranty along with the cabin filter replacement/clean(expensive out of pocket costs); as suggested... No problem. BUT THEN, NEXT WEEK!!!!!!! MY HEAD LIGHT WENT OUT!!!!!!!!!!! We are a GM family!!!!! In almost 50 years of me and my parents owning and leasing GM vehicles, NEVER HAVE ANY OF OUR HEAD LIGHTS GONE OUT!!!!!!!! I suspect FOUL PLAY!!!!!! so I reported it to GM, however, I DO NOT HAVE TIME TO LOSE MONEY BECAUSE THE STUPID TECHNICIAN WANTS TO DAMAGE CUSTOMER'S VEHICLES BECAUSE APPARENTLY, HE IS A CRAZ, MONEY HUNGRY LUNATIC!!!!!!!!!! ALSO, ME AND MY MOTHER'S BIRTHDAY WAS COMING UP IN SEPT!!!!!!!!! AND I HAD BIG PLANS!!!!! So, I did NOT get it fixed!!!!!! I worked and then took off to celebrate our birthdays!!!!!! Then, I had to REPLACE my savings, so I continued to work!!!!!!! TIME IS MONEY!!!!!By the time I took off work again and made time again, after Thanksgiving, 11/30/21, someone stuck something below my light and NOW, the technician thinks I'm lying!!!!!!!!I work 7 days a week, 10-14 hours!!!!!! I am NOT A LIAR!!!!!!! HOW DARE MIKE MAROON SERVICE DENY MY CLAIM!!!!!!!! I have insurance!!!!! I could have gotten it fixed and they would have never known and then she told me, they would have known... But how would I have known THAT!!!! I'M NOT A LIAR!!!! SO WE WOULD NEVER BE IN THAT SITUATION!!!!!! SINCE, MY CAR'S DAMAGE, I'VE SEEN 5 OTHER VEHICLES WITH THE SAME DAMAGE!!!!! I suspect, there is a serial auto damager!!!!!I TOTALLY HATE THE SERVICE DEPARTMENT!!!!!! AND WILL BE LOOKING ELSE WHERE. KEEP IN MIND, IN COLLEGE, AS A SPOILED CHILD, I NEVER GOT AN OIL CHANGE OR VISITED ANY SERVICE DEPARTMENT WHEN MY DAD LEASED ME MY SUV AND TRUCKS, I WOULD JUST ADD NEW OIL AND KEEP DRIVING FOR 3 YEARS EACH!!!!! I JUST CURRENTLY STARTED TAKING CARE OF MY VEHICLE AS AN ADULT AND NOW, AFTER MY FIRST OIL CHANGE EVERYTHING STARTED BREAKING DOWN!!!!! THE BATTERY, THE HEADLIGHT!!!! I WAS BETTER OFF NEVER GETTING AN OIL CHANGE OR ANY SERVICE DONE AT ALL, SO NO ONE COULD HAVE ACCESS TO MY VEHICLE AND RUIN IT TO GET MY MONEY!!!!!THE SERVICE DEPARTMENT AT MIKE MAROON CHEVROLET:1. POOR CUSTOMER SERVICE2. UNPROFESSIONAL3. INSULTING4. NOT HELPFUL5. FRAUDULENT6. MONEY HUNGRYGRADE: F

  Diana Williams
7 months ago
I wanted to surprise my daughter with a car I saw at your dealership. Yes it was a used car but 2 months later the engine blew. Thank goodness a friend of mines told me to check to see if it was under a recall, thank goodness it was! Why didn t the dealership know this? Not only was I dealing with that . The ac stopped working and the car had several other issues that needed to be taken car off. I didn t mind fixing an issue or 2 but I had this car for a year and it has been non stop issues to the point I m just going to sell it. What boggles my mind is that they claimed the car went under a 21 point inspection and came up clean which is insane. I get you want to make money but being honest will keep a happy customer coming back instead of you losing one

  Natalie Ward
6 months ago
I rate the company a 1 for its business. I am a first time car buyer and I want to buy the car with cash. Online I would get kick out of the online process to go back in only to find that the car prices jump two thousand. I just with in again today and the price of the car at a cash buy is 34000. I never seen so much disrespect and you are not financing though a company in my life. So Mike Maroone Chevrolet is not for first time buyers or cash buy.

  Isaiah Pag�n
6 months ago
I went to call parts services to see about possibly getting a replacement mirror for my passenger side. It was my first time so I was new to this sort of thing, and the guy on the phone was just so incredibly rude and frustrating to deal with. He talked as if these things should have been 2nd nature, but the whole reason I call is to get help with these sort of things. I absolutely hated the experience.

  Joanne Howard
5 months ago
Molly is great! Very knowledgeable and provides stellar service everytime I come in! Thanks so much! :)

  Iane Kelly Cavalcante
9 months ago
I wasn t expecting to buy a Chevrolet but we stopped by the Marrone dealer anyways just to look. I had the pleasure of meeting Anthony Cavallo and he was super kind and helpful. He showed us the cars in such detail that we felt excited to buy the car there! Thank you so much Anthony for the friendliness and amazing service! The Marrone dealership is certainly lucky to have you as a salesperson! I am very happy and satisfied with my Tahoe

  Joshua Cook
6 months ago
Alex was great. The entire staff was great. Made the process as easy as can be. Would definitely buy from them again.

  JD Gunter
a year ago
It was easy to schedule the appointment on the app. I dropped my car off in about 30 seconds and they texted me when it was done. Since I bought it from Maroone as a certified vehicle, the oil change was free. My service rep was efficient, friendly, and professional. Great experience! I'll be back!Services: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change

  Digital Real Estate
2 years ago
Mike, Ed, Andrew and F&I were excellent. They treated me like a brother and everything went smooth. Traded in my truck and got new Tahoe. So happy We called these guys. Had exactly what we wanted and trade in value was perfect. Couldn t be happier worth the 200 mile trip. Clean and friendly environment. Having worked in the field in past it was an impressive experience. Thanks guys you re the best.

  Chantale mn
5 months ago
Never a problem with the service department! Molly always takes great care of me!!Services: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change

  Mark Byron (Lord Byron LLC)
2 weeks ago
Service department not worried about customer service, main focus is upselling.

  Holly Herrst
5 months ago
Everyone, especially Molly made this experience super easy. I would highly recommend.Services: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change

  Aaron Schmidgall
a year ago
Alex Bell helped me facilitate and purchase a truck over online and delivered right to my doorstep. Alex was helpful and answered all my questions as he walked me through the process and how it works. I was hesitant about purchasing a truck online, but had a great experience!

  Cristina L
3 years ago
I walked into this business frustrated to no end with my previous vehicle (not from there). It was starting to give me trouble that I had no time or desire to deal with.I was greeted at the door by Christopher who was incredibly pleasant from the beginning. I let him know the situation and the type of vehicle I was looking for.Christopher PATIENTLY walked me around the lot while I was my usual indecisive self. When we ended up back at the first vehicle he showed me, which was exactly what I wanted, he grabbed the keys and we took it for a test drive. Christopher answered all of my questions and got me through the buying process quickly.I left that day happy, and without the usual feeling I have after leaving a dealership.There were no questions left to be answered and I know that if something should come up there will be people there to help.I would 110% recommend this place to purchase a vehicle, service a vehicle, etc.

  Freddy Gomez
5 months ago
Keith couldn t have made this any easier, super cool guy, easy to reach.

  Mark Ciaston
2 years ago
I came to Maroone Chevy after a bad experience at another dealership. They helped me get my car fixed , and also put me in a loaner no questions asked. Heather my service manager in particular was amazing and very professional, she kept me up to date on everything going on with the car, up until I was ready to pick it up. I would definitely recommend this place and heather to any friends and family of mine.Service: Battery

  Desir� Lopez
2 years ago
I have been taking my vehicle to Mike Maroone dealerships since I lived in Colorado. Today I was told by a mechanic there is a recall on my vehicle and that I should contact the dealership to see what could be done. I called to ask questions and the employee in the service center was extremely rude. I am not familiar with recalls or what the process is of resolving issues with recalls so of course I had questions. I was even more confused when the employee told me the recall ended in 2019 but the recall info I had was dated Jan 2020. When I asked about the discrepancy the employee was extremely rude and said that what he says is right and he doesn't care what I was told previously. I asked to speak to his manager and the employee hung up on me and when I called back the service center only answered when I called from a different number.. Needless to say Mike Maroone has lost a customer because the reality is my car is failing and I know I'll be shopping for a new one soon. Looks like I'll be finding the nearest Chevy dealership to purchase from instead.Service: Auto engine diagnostic

  STAMINA 1
3 months ago
Excellent service staff and financial people really did a good job

  Derek Scranton
2 years ago
They had my car for 2 weeks because a part was back-ordered (not their fault), but the communication throughout the wait was poor - I had to keep calling to get status updates. Good work when part arrived, though, and the cost was pretty reasonable.

  L M Hamilton
4 years ago
I was told they would work with me on the cost of getting my car repaired. The labor cost $180 per hour. I was told this will be reduced to $150 per hour. Then got the final bill of $1,000 over the confirmed price. Upon reviewing the bill I see a note claiming I agreed to the final total; however all I got was a phone call stating the car was ready. I pray I never have to get another car repair from this place again. Worst experience ever. Plus they took two extra days to fix my car!

  Abhishek Naik
2 years ago
Terrible Service, Overpriced and horrible customer experience !!I have been a loyal customer from past 4 years and since this facility has been acquired by mike maroone, the service has degraded exponentially.They charged me $2200 to fix an issue and the issue circulated back in 3 days !!They charged me for service again and changed multiple parts, but that didn t fix the issue.I went for full body checkup and the service department mentioned there is nothing wrong with my car, since i have been servicing my Chevy Camaro every 3 months (driving less than 500 miles per month), but my battery went down, 18 days after my service appointment.I am terribly disappointed by the level of service, they never even offered me a loaner and asked me to wait hours before servicing, and on top of that, my car gave me issues within a week of servicing.I am taking my business to Schumacher Chevrolet which is 15 miles away from my home in west palm, because of the terrible service by this horrible chevy dealer.

  Juliana Zaponi
4 years ago
Terrible service, and they tried to take advantage in price! I went this morning there to get a quotation to change the grille from my Chevy Cruise. They first sent me to buy the "Parts", and I had to choose all the parts myself without even not knowing well what I was doing technically. When I actually got to the service part, they told me it would be $500 just to change the grille (a part from the $300 I payed for the grille). I told them that was too much, and they told me to go to another shop if I thought it was expensive. I just got the SAME service done for $72 in a GREAT PLACE. I am never going back again! They saw it was a young girl and they made the price just by "looking" at it. In this new shop I went they showed me exactly what was charged for what, a totally different service.

  jeff agid
3 years ago
I purchased a used car with no warranty. After discovering the car had several potentially expensive problems, the owner, Patti Dean, arranged for her service manager, Adam, to address the problems. They have replaced the battery, repaired the front end, serviced the transmission, aligned a door and fixed other concerns, all with a promise to bring it back if problems persist.

  lamar jeantinoble
a year ago
Why is it that I have to live with Loud squealing breaks on a 70,000 + truck.I was told by the service rep and manager just live with it. And I " We didn't make the truck we just sell them.If this is a manufacturer defect why is there no support or solutionService: Brakes

  Jessica
2 years ago
James Heiple was amazing, answered all of my questions. Zero pressure and very knowledgeable, still in the car buying process but James is going to my go to guy for my dream car!