Mercedes-Benz of Palm Beach Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Neil Weintzweig
6 months ago
My Mercedes was hit hard on the rear side by another person who had insurance. My insurance company wanted an estimate for total repair form a body shop of my choice. Since it s a Mercedes I thought they would the best quality. Wish that was the issue? Called to make appointment for them to physically look at the car. The insurance company just gave me a online estimate without seeing the car. I came to my appointment for the estimate, they said you can leave it and we will start working on the car. I told them I just wanted an estimate at this time. They would not give me a estimate from seeing the damage for the insurance company to decide to repair or total the car. The office was not very helpful to deal with. My first impression told me not to deal with this company. Needless to say I took my car right over to high end body for a estimate. They went over the damages with gave me a printed estimate no problem. Guess you know who is getting my business. Another disappointment from this dealership.

  Betz
a month ago
This body shop was GREAT with my car!!!! And Allan was phenomenal in keeping me updated with my car. my car was ready before the due date i was given and i love it!!!

  Kim Melvin
11 months ago
So far bad experience here. Small fender bender and had to wait 2 weeks to even get an appt. Brought car in on April 25th and told easy job, probably looking at 2 weeks. Now over a week and no one contacting me with status. Left multiple messages only to find out the body shop consultant Kelli I was assigned left and I guess my car was not reassigned, b/c all Chris can tell me is my car just went into production (whatever that means). Only have 2 weeks rental coverage and already burned a week. Hit and miss if reception even picks up here also, most of time you go to voicemail. Now I have call into Eddie the manager. Will see what that brings. I should of listened to the customer who came in when I was dropping off and told me not to leave my car here as he has been months waiting and the person on the phone complaining b/c what they were being charged was way over insurance is covering.

  Michael Cojohn
5 months ago
Very expensive quote for minor repairs. Double the price of three other top rated body shops.

  Dana Manichino
2 months ago
Horrible staff and experience. Very disappointed with my service and the entire staff.

  Matthias K
8 years ago
Excellent service and great advice. Love my smart fortwo passion Bo Concept limited edition, which I leased new in 2014. Thrilled every time I sit behind the wheel. Great car.

  Diego Meneses
a year ago
Very bad service they charged $2000 dollars they did not solve anything they damaged the computer they took the car 10 months to change it terrible service Let's change to Cadillac for better serviceMuy mal servicio cobraron $2000 d�lares no solucionaron nada da�aron la computadora tuvieron el carro 10 meses para cambiarla p�sima atenci�n Vamos a Cambiarnos a Cadillac por mejor servicio

  Yosbel Nunez Martinez
a year ago
The man who helped me is called Edi, a very attentive boy, the attention was 10, super nice.El se�or que me atendi� se llama Edi un muchacho muy atento la atenci�n fue de 10 s�per nice