Braman MINI of Palm Beach

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joh' Lauderdale
3 weeks ago
Had a wonderful experience buying from Braman. I did most of the process online as I am from out-of-state, but Gary was very communicative, understanding, and knowledgeable of the whole process and I was able to fly in and pick up the car within a week without any issues. The car was exactly as described! I highly recommend if you're in the market for a MINI (or any of Braman's other brands they sell), you'll be in good hands!

  CJ N
6 months ago
I absolutely love my brand new Mini Resolute Edition. Henry is a top notch sales guy. He has great timing, was consistent and ultimately the guy I asked for when I walked into the showroom [while waiting for my certified pre-owned, that was in for an expected service.]He drove her out of the showroom so I could test drive her, and I drove home in the car I had been waiting 6 months to see in person.My only place to buy a brand new and certified used Mini!

  Jessica Bridgeman
4 weeks ago
What started as an unfortunate parts & service experience ended in a happy resolution. There were some miscommunications but Mr. Simmons went above and beyond to make things right and we will continue to choose Braman Mini for our service needs.

  Noelani Kantasingh Harrison
4 years ago
Incredible customer service and great dealership. First let me say that usually "great" and "dealership" don't go together but at Braman PB it does. No sales people that fight over you or are aggressive. This was an amazing experience from the get go. I stated my budget walking in and walked out exactly at my number. I got the wheel package - a necessary thing in South Florida. Sometimes you don't know if you're being over sold but I was convinced by KP and the loan manager.KP our sales representative was very attentive to our needs, but not pushy at all. As a woman sometimes I feel that I don't get the same treatment but KP was very professional and to the point. Seriously, go to Braman. And when you get there ask for him.My daughter loves her new Mini!

  Jason Mayne
7 years ago
Chelsea was our service rep, and my wife and I were completely amazed and impressed. We have had 18 cars together from Jags to a Cadillac, Toyotas, etc and this was probably the best out of any service department we've been to. Only one other GM dept in Washington had this type of service. Yes, the mechanics were great, courtesy wash/cleaning were amazing (and I'm picky), but Chelsea made us feel like we were the only customer they had. Guess that could be true, but doubt it. She sent us texts with updates on time, without any prompting, called for questions, and was probably the nicest person we've met since we moved to Florida. We're betting Mini Corporate steals her some day. She really knew her stuff when it came to Mini and customer service. The gentleman that helped us with our rental loaner was also outstanding, and quickly corrected a tire issue on the loaner for us. I didn't catch his name though. This service dept is well worth the 5 hour drive from Key West for an oil change and minor warranty repair.

  eric4953
6 months ago
We did not buy a Mini, but it was the BEST dealership experience we had. They took their time and showed us every Mini, inside and out and test drove a few of them, it just wasn't a fit for us, but the dealership was top notch. I would not hesitate to recommend this dealer.

  Tiffany Teachout
7 months ago
Called to get estimate on an OEM windshield replacement for my Mini Cooper. I left a message on voicemail with contact information and what I needed. No response so 2 days later I called again. Was sent again to voicemail. Again, No response. Called the next day and told the person fielding calls that I have left two messages and have not received a call. She sent me to a person this time and they took another message for the service manager that was at lunch. Two additional days from that call and I still have not received a call back. Love my Mini and I feel like I am a pretty patient person, but this is ridiculous . a week, 3 messages left and no one can either call back with an estimate. Wow! Given that I am equal drive time to there or Orlando, will take my business elsewhere for service.

  Whillo Chihuahua - Cat
a year ago
Anthony Agosto my Client Advisor is 100% a perfect sales rep for Mini. He didn t play games with me and fought to give me the price I was willing to pay.As for the Repair Department Advisors I wouldn t give them a plug nickel. Brian, the one assigned to look at the a/c malfunction in my now, traded-in, CountrymanS, charged me nearly $4,000.00 to fix my a/c, returded the car to me, tokd me it was repaired and guess what? NO AIR CONDITIONING. THEN.. Tried to sell me a new battery, on a car I d already traded-in for another $500. CROOKS. I cave him a choice sell me the battery OR, A NEW CAR BUT NOT BOTH!Minis re great Since 2012, I m on my 3rd Mini.

  Oscar Scott
10 months ago
I ve bought from Braman twice now. Once in person & this time from another state. Do yourself a favor & call Laura Hernandez in the sales department. What a pleasure to deal w/ from start to finish. My wife & I give her an A+! I d give her a higher score if there was one. A caring individual that does an excellent job. She will take care of all your needs. Thank you Laura! Oh & Braman!

  Marisa Pearce
a year ago
Contacting Braman Mini was a hit, as I got the Mini Cooper S I was looking for! My experience with Anthony Agosto was a 5-star experience. He made the buying process streamlined and easy, and provided options on different vehicles. Coming from SWFL to pick up the vehicle was stress-free, and his follow up and attention after the sale to check up on our welfare after Hurricane Ian was very thoughtful and appreciated!

  keith johnson
a year ago
Service Advisor Johnny Jaramillo did an awesome job when my 2018 Mini Countryman had to be in the shop for repairs! He kept me informed, and was able to provide a loaner while mine was awaiting parts, I would definitely use Braman Mini again to take care of my Mini.

  Denia Fonseca
2 years ago
I purchased a certified preowned Mini from Braman a few months ago & I ve been enjoying it so much. I love that it s fun, but still feels solid. Shout out to my client advisor Anthony Agosto & the rest of the Braman team for making my purchase experience such a great one. Every step of the way, from the moment I met Anthony on the lot, while working out payments with him & Steven, then financing with Alex, to the end when Robert helped me navigate some of my new car s many features, I knew I was in good hands. As a female customer shopping alone, being treated with such respect and courtesy was greatly appreciated. Anthony s follow up service since my purchase has been excellent as well. It gives me peace of mind knowing I can contact any of the guys who helped me at Braman if I have questions in the future. Highly recommend this dealership. Thank you!

  Corazon Vergara
a year ago
My 1st time going to this location for a big service or check up. Really appreciated Jason the Service Manager who helped me. He made everything pretty easy; especially trying to figure out how to get my updated ins card. I will be recommending to all my friends who own BMWs.

  Yaret Oramas-L�pez
9 months ago
Anthony Agosto was excellent to deal with and very professional. He technically showed us every model until find what we're looking us and kept the numbers aligned. Thanks Anthony!

  Williams Gonz�lez
a year ago
I have been a client of this dealer for a long time, first with my previous Mini Cooper and with my current BMW, and I have to say that unfortunately the attention has drastically fallen apart. Today I went to the dealer to ask for information about a new mini cooper and I regret it, I had the worst experience as a customer, by the sales representative Anthony Agosto. An aggressive person, without any culture of service or education. It is unfortunate to see how a dealer like Braman allows a person like this to be the face of his brand and treat his customers in this way. And now I am looking at the previous reviews and I see that it is nothing new and that it is the new culture of this dealer. I hope that the managers see this situation and make the pertinent corrections, since the cars are not going to be selling themselves forever and the customer service culture is very important. Anthony is an embarrassment to Braman palm beach.

  Christopher Molina
a year ago
Francisco in service tried charging me 250$ for a oil change in my Mini Cooper, after push back he magically found a coupon for a 99$ oil change. Braman Mini has been the only place my mini has gotten serviced, go to Brian. Brian is honest and up front. Francisco is a shady sales person in a service center position.

  Paul Meyers
a year ago
Recently purchased a 2023 mini clubman from Braman Mini of Palm Beach about a month ago. Purchased the model S clubman that was on display in the showroom. I am so impressed w/ the car. Gary J. Rockoff was our Internet Client Advisor who sold us the car. I was impressed w/ Gary's knowledge of the car. Gary was a professional & gentleman all the way on selling us our clubman. He explained in detail all the functions of the car and he took my wife and I on a test drive.. This car is for my wife. She wanted a fun car to drive, she had her heart set on the mini cooper. After the test drive. SOLD !.The car did not come w/ the optional two stripes on the hood which makes the car look so cool. Gary said we can install them right here and they will look as good as if they were from the factory. So I said do it. They came out perfect. Good job Braman. Gary then introduced us to Robert who is a product genius at Braman. Robert spent about an hour perhaps even more inside the car w/ my wife and myself teaching us and explaining all the high tech features of the clubman. He paired our phones to the car, programmed features , showed us how to use voice commands etc. Robert was great. It was a wonderful expierence purchasing a mini from Braman. What a impressive dealership. On a scale of 1 thru 10 I give Gary, Robert & Braman an 11

  Cristina Andriani
2 years ago
I was interested in purchasing a car long distance. I spoke to Kurt a month ago about a car on their lot. While claiming they do long distance sales, Kurt couldn t produce more than 6 photos of the CPO vehicle I was interested in. I offered a sizable deposit for them to hold the car for 3 days so I could fly down. They don t do deposits. Kurt said you can fly down if you want to, but I can t promise the car will still be here. He can t get me more photos. He doesn t offer to follow-up. I step away because that s just terrible customer service all around ... Fast forward a month. The car is still on the lot. More photos are available online. I decide to give them another call. This was a mistake. I negotiate a price. It s the end of the quarter, and now Kurt, and his manager Steve, are interested in selling the car so they can meet their quota (that s what I am told). However, they don t do paperwork electronically, and they d like me to fly down within 24 hours so I can physically sign paperwork so they can make their quota (the cost of the trip and the time required for such an endeavor are unreasonable for the negotiated price). They withdraw the offer, and Kurt tells me if we don t sell the car to someone else, I ll give you a call. The quarter ended. No one called me back. The car is still on their lot, now for sale for less than the price we negotiated a few days ago. I am astounded. I can t figure out if they are incompetent, or they are sexist. Regardless, buyer beware.Also, Joseph, who is the social media relations person and wanted to make things right (see below) received my contact information days ago, but has not reached out. Phenomenal ghosting all around.

  Barbara Aronson
9 months ago
I my new Mini Cooper!!!! Had to wait a bit, but definitely worth it!Thank you to Anthony Agosto & the Mini team for a wonderful experience!!

  Brittany Costakes
5 years ago
Horrible dealer and horrible customer service with high turnover in the maintenance department. I have purchased and owned two Mini Coopers and One BMW form Braman. My first sale was a disaster and the sales manager appeared to be on some sort of stimulant. My second purchase was fabulous due to my sales rep. Santiago, who is no longer at the Mini Cooper dealership. The service department however, is absolutely horrible. They are deceitful over the phone and lie straight to your face. I ve had nails in my tire with 500 miles on the car, and told I would need to buy a brand new tire. Luckily I am not ignorant, and called the tire manufacturer who replaced it themselves under warranty. With my second Mini Cooper, at around 12,000 miles my flat tire warning would continuously come on and my right passenger tire would loose air and go flat (run flats!) I took my car there on 3 separate occasions and they said they could find nothing wrong with the tire and that I would need a new one. This went on for 6 months after which they finally found the leak . If you call and make an appointment and request a loaner car they will promise you one, and you will arrive to find you need to rent an enterprise car. Communication is horrible, staff is rude and the turnover in the service department is extremely high leaving customers with no continuity that their car will be cared for. I will never, ever purchase a car through Braman ever, again.

  Ashalee Williams
5 years ago
We actually went to the BMW service section. Customer service was excellent. I wouldn't go anywhere else. Scott was our adviser, we had some issues with an outside warranty company because we bought the car elsewhere but everyone at Braman was very helpful including Scott and the management there all the way to enterprise car rental. Next time we will buy the car here and the warranty.

  Steve Strouse
2 years ago
This is the most unresponsive service department I have ever seen. 5 voicemail messages and still no return call. First Brian recommended a body shop for repairs to our car. The car did not get repaired. Then I am told bring it in we will stand behind it. But...now the insurance won't pay because the body shop they recommended said the work is done. The car still won't drive straight. But they tell me just pay more and we will fix it this time. Please

  Bob Carey
2 years ago
A really disappointing and frustrating experience. We went in to inquire about an advertised lease special for a Mini - which linked to the Braman website. We drove to the dealership (a significant distance) and when we arrived and inquired about leasing a Mini were told that no cars were available either under that or another advertised lease special. We noted that if was the case they should not be advertising the special. The sales representative was dismissive and rude (did not get his name) he said that was handled by another party and was not their problem.We also called another dealership in Fort Lauderdale and were told that no cars were available under the special there either. The significant difference was that the dealership salesperson in Fort Lauderdale was cordial and at least tried to be helpful.We have leased two other cars from Braman in the past year (a Volvo and a Subaru) and had a much different and more positive experience. Nonetheless, I will think twice about approaching Braman or looking at a Mini after this experience. Their advertising is deceptive, perhaps fraudulent and it is virtually impossible to get through to Miniusa to get clarification or lodge a complaint and Braman staff was unprofessional and rude.

  Tatjana Mejia
a year ago
I leased a mini 2020, this car is the worst. Ive had to put a bunch of money into a car that is a lease! The rotors went out and they made me purchase new ones, at that point the car wasnt even one year old. Any time something happens with the car no one at all calls back. My car broke down this weekend and ive been calling since yesterday and no one has been able to even call me back to make an apt at least.

  mya mya
3 years ago
The worst service!!! What happen to Braman, WPB having the best service and customer care??? I had an 8:30 appointment. waited 1 1/2 hours to find out they did not know anything from the technician. I had to take a loaner and by 3pm still did not know what was going on with my car, my service advisor said he did not get an update from the technician as of 3pm. Only their time is valuable. Why give me an appointment if they are going to waste my time and not be able to work on my car the day of the appointment or at least tell me what is wrong with it? Had to call back server also times because I was connected to a recording, the wrong extensions, the wrong car service, when I was very explicit that I wanted the Mini service desk.

  Carly Batts
7 years ago
If I didn't have to go to Braman I wouldn't. Unfortunately Orlando Mini is just too far away to go for an under warranty oil change. I always feel belittled when I come to this dealer. The last two times I drove away and had to come back with my car for them to fix something else. I got charged to have a Chevy rental for the day which I was fine with until the same customer service representative gave the next guy a brand new mini to drive around for the day, for free. One person I do like at Braman and would recommend is Tom Rice he's the one whom, when I came back to the dealer helped me with putting back all the electronics they way I like them. He's definitely a Mini Genius.

  Jake Williams
5 years ago
I would like to start out by thanking Lee, and Steven, for making a car buying experience so friendly and honest that we will certainly be back as well as recommend to friends/family. Lee was nice, professional, and upbeat which was refreshing as we had been to many car lots that day. We knew what we wanted, but the lot simply did not have the color/options combination we wanted. Lee and Steven searched their computers to find our exact match at the port and got it in transit ASAP. Once that was found, they offered a deal to us that surpassed our expectations and were really honest and upfront about the pricing. I recommend anyone in the market for a MINI come here first and save yourself the hassle of other pretentious MINI dealerships where it feels like you're bothering them (Ft. Lauderdale) or the sales staff is flat out rude (Vista). Thanks again to Lee and Steven for making us very happy with our vehicle buying experience.

  CatcherBaby121
5 years ago
I had a painless and hassle-free experience with Tom Rice and the rest of the folks at Braman Mini in WPB. Since adopting a large dog from Big Dog Ranch Rescue (they deserve a mention too), I realized I needed a 4-door Mini and I found just what I needed at Braman. I m so glad I stopped in. They handled all the paperwork down to printing out new insurance cards for me. I m sure I ll be back often for the free car washes! I can t imagine going anywhere else for my family s car needs in the future.

  Jordan Sangerman
7 years ago
I have been shopping around for a new MINI, and I checked in with the team at Braman. After recently buying a BMW from Braman, I had high expectations for the team. Though I didn't end up buying a car from them this time, Kurt and the team were very helpful and gave me all of the information I was looking for to help make a decision. Between the great service I got on my BMW purchase and the help from Kurt, I highly recommend these guys.

  Renee Basel
5 years ago
From the moment you pull into the driveway, you are greeted with very cordial staff who know what they are doing and have getting you in and out for service down to a science. And I absolutely LOVE the fact that a courtesy car is provided if it looks like it's going to be a long wait. :) Love my MINI and LOVE Braman!