Arrigo Chrysler Dodge Jeep RAM West Palm Beach Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kenny Pereira
2 months ago
I am writing to express my profound disappointment and frustration with the service I received at Arrigo, specifically the service department. My recent encounters have left me questioning the integrity and professionalism of the team.My journey with Arrigo began when I brought in my vehicle due to a persistent check engine light. Unfortunately, the experience took a turn for the worse from there. The service team was unable to pinpoint a specific issue and suggested fixing multiple components, which ultimately cost me over $5,000.To my dismay, upon driving away from the dealership, the check engine light reappeared as I reached the gas station. Feeling perplexed and frustrated, I returned to Arrigo, where I was charged an additional $1,800. Despite this, the problem persisted, as the check engine light illuminated once again after a mere two weeks of driving.Subsequent visits only exacerbated my frustration. Each time, I was charged significant amounts $1,000, $1,300, and more with the promise that the issue was resolved. Unfortunately, the recurring check engine light proved otherwise.The breaking point came when, after the latest repair costing $1,400, my car refused to start as soon as I reached home. Subsequently, I had to tow the vehicle back to Arrigo. To my shock, I was informed that if I turned off the car, it might not start again. This forced me into an additional expense of $500 for a new battery.This entire ordeal has been a nightmare, not just financially but emotionally as well. The repeated failure to address the root cause of the issue, coupled with escalating charges, leads me to question the integrity and competence of the service provided.I believe in fair and transparent dealings, and unfortunately, my experience with Arrigo's service department has fallen far short of these expectations.

  GY Spenc
4 weeks ago
Horrible customer service. I went in for a simple oil change, pull up in service area, sat in car 10 minutes, non of the reps acknowledged me then got my car leaned on the hood for another 10 min and still no acknowledgement so I drove off. Mind you service reps just walked continuously by me!

  Micaela Renteria
a month ago
Worst service center ever. If I were to buy another vehicle just because of their service, I would definitely not buy one from them. They need 48 to 72 hours just for them just to diagnose the problem . Then, weeks to get it fixed. So before you purchase from Chrysler dogde dealer, make sure you have a spear car at home .

  Sasha Aristide
3 months ago
Honestly after coming from NY and getting GREAT service from the Jeep dealership in Brooklyn, I was very weary about trusting another location, but Byron the service guy from west palm beach area has been so helpful as well as the service men who fix our vehicles. They are very kind down to the receptionist and I am greatful.

  RichCanDoIt
7 months ago
It has been about two years since I purchased the car and I just now looked at the details of the USB they give you when you purchase a car from there. I was extremely overcharged for my car, and now I m stuck with this plan to make sure that my credit stays good. The fees that you have to pay that they don t tell you about are ridiculous. Another thing, don t fall for that Arrigo Advantage scam. It s not worth it and the person who signed me up lied to me about it. The service at this location takes forever. An oil change takes about 2 hours and I ve been there twice already. I don t recommend this dealership to anyone. They need to make every crystal clear for the consumer and train their staff members better. Once I pay off this car, I m going to go somewhere else or find a better dealership to trade in this car and get a better deal.

  DocRikki
6 months ago
Left my van because the engine light remained on. Turns out it needed to have a sensor in the engine replaced. My vehicle was ready in a couple of days. They provided transportation home and back again when it the work was completed. Holly was professional and courteous.Service: Engine repairService: Engine repair

  Wallace Gerald
4 months ago
I use to work for auto nation Nissan I've never seen a car sold and out the door soo fast very nice no pressure sale staff . I had a wonderful experience

  Jason Scrofani
6 months ago
Great place to have service performed. Christi Santoro was our rep and she made sure everything went smoothly and was communicated clearly. She set up our loaner from enterprise which was very convenient. A+Services: Tires, Auto power window repair, General repairs & maintenance, Auto maintenance, Oil changeServices: Tires, Auto power window repair, General repairs & maintenance, Auto maintenance, Oil change

  Mike Maiselson
7 months ago
The service team was excellent! They were thorough in the inspection and provided the information in a narrated video that was sent to me before the work was performed. The service team raised the bar as to how to make the customer feel completely satisfied when bringing your vehicle in to have worked performed.Thanks Service: General repairs & maintenanceService: General repairs & maintenance

  Douglas Lipscomb
8 months ago
Scheduled appointment went wellService Rep, Tony, very personable and explained what they would do and suggested recommended service add on sPrice was high but my discount coupons helped. Tracking one area to determine if a leak around serviced part or just failure to clean area. Otherwise fingers crossed that problems resolved.

  Lee Bossa
7 months ago
Arielle S. provided an exceptional level of service with an urgent repair issue. She truly cared and got everything addressed the very same day. Arielle S. I can t begin to thank you enough for your courtesy and commitment to taking care of me and my Jeep. You sincerely ROCK!!!

  wimala marie
9 months ago
Thank you to the whole team - that worked as a team. Bill was so knowledgeable in maintenance and was willing to go over every detail with me, including solutions. The tech (Ray) sent the an excellent video that was perfectly paced, clear and showed me the areas of concern close up. A shout out to Alex, Bills partner, who also went above and beyond on a Saturday to calm my nerves about lead time and made sure my part was there Monday morning. I drive all the way from Delray Beach instead of visiting my local dealer - this team is why. Thank youServices: Auto engine diagnostic, Engine repair, Vehicle Inspection

  J T
7 months ago
Attention to detail, effective customer communications and a fairly seamless process designed to get customers in and out. Although I wasn t crazy about the cost, it is what it is. I had a good customer service experience at each step throughout the process.

  TRENDING MARINE
2 months ago
The absolute worst people to deal with. They lie cheat and play the system and are extremely untrustworthy and unprofessional. Do not buy a car or truck here you will be screwed for life.

  Kenton Ennis
7 months ago
Just wanna give a shout out to my service advisor, Christi, in the service department. Another exceptional service experience with her. Every problems I ve had, she went above and beyond to help me fix them. The best no doubt!

  William Barnes
8 months ago
The work that was done on my truck was done in a satisfactory and professional manner. I was impressed with the video update of the work. What I'm not happy about is not the fault of the dealership but of Chrysler. The truck initially went in for an ABS problem and a NAV fault. Those issues have yet to be resolved. the truck was in the shop for 9 days. Due to parts availability those two issues are still not fixed. That in my opinion is unsatisfactory.

  Zaf� Fanmi Tv
7 months ago
Arielle Simpson is one of the best advisors at Arrigo Dodge / Morgan Auto Group in West Palm. She keeps me update and my vehicle was ready before I know it. Very good experience with the team. Highly recommended Dealership A+++

  Eliecer Vallejo
11 months ago
I had an excellent experience with the team at Arrigo Dodge. I brought in my car to address issues with the key fob and chair headrest, and the sales manager was incredibly helpful in covering the costs associated with the repairs. It's worth noting that my car was still within the three-month warranty period. The service staff was also incredibly helpful in guiding me through the repair process and ensuring that my car was back in working order. Overall, I was impressed by Arrigo's commitment to providing excellent customer service, and they have certainly retained my business. I highly recommend them to anyone in need of reliable automotive service.

  Richard Krar
a year ago
My service advisor was friendly, helpful and very knowledgeable. The work was done correctly and on time. Very happy with the results.Service: Oil changeService: Oil change

  Ryan Hutchinson
7 months ago
Dale King did an amazing job as a service advisor! He kept me in the loop and went over every detail. The routine maintenance was spot on and done promptly.Services: Auto brake repair, Tire rotations, General repairs, Vehicle safety inspection, Wiper blade installation, Brake service & repair, Auto maintenance, Oil changeServices: Auto brake repair, Tire rotations, General repairs, Vehicle safety inspection, Wiper blade installation, Brake service & repair, Auto maintenance, Oil change

  yvonne Hill
7 months ago
The service dept has become horrible, when you drive up now for express service or any service the advisor sit and look at you and now one comes out and acknowledge your presence. This last year trying to get express oil change has been hit or miss, the hours say they are open until 5pm on Saturday, that's the only day I can get there is after work at 3pm even if I get there at 330pm I've been turned away because they are closing up for the day. I'm not sure what happened in thus last year but Arrigo service department has become horrible it was never this way. Someone always greeted you when you drove up. Now when I go there I sit in my car staff members walk by my car and give me looks like what are you doing here, thus last Saturday Sept 2, I sit in my car waiting about 10 minutes before I was acknowledge the person who came over was sitting on the side in a chair wearing red shirt he just looked at me all thus time before he came over to me. I told him what I was there for because being in the oil change express lane apparently meant nothing to him, I was told ok I be right back, 10 minutes later another person finally showed up, so I had to start over telling him why I was there, again apparently being in the oil change express lane means nothing, he stated oh you not waiting for me it must be someone else then he left, another long wait before finally someone come out, again as on previous occasions I was told hopefully we can get it done today I'm going to try to get you in because it's late in the day. Arrigo why do you have posted hours but you don't honor them? I've been a loyal customer at this dealership since 2007 and nowadays you have the worst customer service advisors imaginable.Services: Air & cabin filter replacement, Oil change

  jj madrinan
8 months ago
My service advisor Juan Gascon was very courteous and knowledgeable. Also a very honest person which are hard to find now a days. I want to congratulate Arrigo for having people like Juan in the service department. Keep the great job and God bless you guys .Service: TransmissionService: Transmission

  Jeff Barrett
8 months ago
Well Holly and Jacob are amazing ! I had to take my truck in to see what was wrong with my 4 wheel drive would not disengage! Holly was whom I talked to first and she said bring it in and we can look at it an see what we can do ! Then Jacob was able to do just that and this team work together as a team and was able to figure out what was wrong and to figure it was covered under warranty and there parts departments had the part and they had me out of there no under 45 minute that is just unheard of and I want to give all the credit to this great team ! They are awesomeAnd then Holly was able to get my recalls ordered and plan on scheduling when I am able to bring my truckBack into them ! This whole experience was incredible and these two wonderful people need a raise ! They earned it !

  Courtney Schrader
6 months ago
The service staff is rude. They do not make efforts to ensure that work is completed in a timely manner. They dented and scratched my vehicle while it was there for almost 2 months.Services: Vehicle safety inspection, Oil changeServices: Vehicle safety inspection, Oil change

  Greg
7 months ago
My service advisor Christian S. did an excellent job, she communicated with me through out the process of repairing my Jeep , very professional person she is , many thanks to her and the work team, keep up the good work Christie. Services: Steering & suspension repair, Steering & suspension replacement, Wheel alignmentServices: Steering & suspension repair, Steering & suspension replacement, Wheel alignment

  ANTONIO LLIZO
8 months ago
Intake process was smooth. The people were attentive and courteous the diagnostic side was a complete over sell of items that were a nice to have done vs needed. The price per ie a replacement radio, was at least double what others charge.

  Don Cook
8 months ago
Shane was fantastic. My wife was stressing over buying the Jeep . Shane went out of his way to help us and assuage her fears. I'm so happy with his service that I sent my daughter to him a d she's buying her new car right now!!! I'll be back in soon for my new truck!!!

  Deanna Ciaccio
8 months ago
Horrible service from Arille and her supervisor. No communication from them on the second day they had my Jeep. Went in to have it recalibrate. Was told 1 hr, 2hrs and then I needed to leave it overnight. They never called us to give any idea what was going on. We had to call 3 timeds to find out what was going on. Manager was rude the first day said we could pick it up and take it somewhere else after we pay them for the first 2 hours that did not fix the problem.

  brandon chin
9 months ago
Had a coupon for a free oil change at the Arrigo West Palm dealership but one of the service managers insisted it wasn t valid at that location. Then told me to go to the sawgrass location where I bought the vehicle from to use the coupon. I told him no, I will just pay since I m already here. When my vehicle was ready he told me that he talked to a service manager and they will accept the coupon. Picked up my vehicle and it wasn t washed or vacuumed, I figured it was customary to do those things when you get your vehicle serviced, or at least given the option.

  Christopher Philo
8 months ago
Very good experience! Ariel was very professional and took good care of us! The service was a warranty replacement for the battery in my 2018 Jeep Wrangler. We were in and out in just a couple of hours.Service: Auto battery replacementService: Auto battery replacement