Vero Beach Import Auto Services

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Andrew Thompson
2 months ago
AVOID THIS SHOP AT ALL COSTS. Seriously go with the rest of the reviews there s a reason they are so bad.Just got my car back after getting my soft top hydraulics done. The amount of stuff that is destroyed in my car is beyond belief, broken plastic all over the car. It s a long story but I m pretty sure the mechanic damaged some stuff on purpose after we argued about a part. (I was correct).Seriously, avoid this place. Good luck trying to get a written estimate out anyone at the shop( which is illegal in Florida).Mediocre work and they will try to drive up the price any chance they get.AVOID.

  James Brian
4 months ago
WARNING!!! In my opinion I would never recommend this company. Very nice at first but once you don t want the work done their demeanor changes immediately. Gave me a price on installing a transmission with labor only. Allowed me to source my own transmission. I found one with a 12/12k warranty. I showed him what they required to insure the warranty would be valid as part of the install. One of the items required item was to flush the transmission. His price of 1,200 went to 1,800. 400.00 to flush a transmission. Hmm I would think you would want to flush old transmission fluid. Nonetheless, I didn t feel comfortable with him doing the job. He recommended welding the small crack. He quoted 2600. I said let me think about it. I called around to find out if this was a good idea, it s alluvium. Not one person said it was a good idea and it was only 700 cheaper than a new transmission. After my research I went there and told him I wasn t having any work done and I would remove the vehicle. He got nasty and told me to get it out by tomorrow. I went back with a trailer to remove it. Interesting the car wouldn t now go into any gear. Hence, it was driven there 7 miles away when it was first dropped off. I was told by their employees (who are very nice) that the car where it was parked now was backed in to the spot by driving it. Now all of a sudden I can t even get the car into any gear yet alone neutral. I asked him to get it into gear. It feel on deaf ears. I called several times and got the run around. After about 2 months of being ignored I emailed him. He called me back screaming at me because I wanted my car the way it was brought to him. Drivable. That week I went to get the car. The Range Rover key I gave them was water damaged and wouldn t open my car. Pictures of damaged key in review. They had to break in to my car. Picture attached. I then had to go to the RR dealer to have my key fixed. The next day I called the cops to assist me with removing my car and to verify the car would not go into any gear unless it was manually put into neutral under the hood by removing engine bay parts. My car is worse off now after bringing it to Gerald. I believe there is now more damage to the car. How do you return someone s car that was drivable to having to be towed and not being drivable. Do yourself a favor and go else where.

  Anne Wallace
6 months ago
These guys are the best! They give me a ride home after dropping my car off and pick me up when it s ready! I can t tell you how many times I ve had minor issues that they fixed and charged me nothing. Just really nice, honest, and hardworking. Thank you Jerry, Bob and Karen!!!

  Jodie Hampton
a year ago
I bought a VW beetle for my daughter s graduation. There was a hiccup with the title and Gerry and Karen made sure it got corrected right away and my daughter had her car in time for graduation! Car looks and runs great! I would definitely buy another car from them!

  Ken Ahlers
5 months ago
This shop did a great job on my ToyotaI would definitely recommend them

  Dominique
4 years ago
Great staff very helpful, prices are fair.2 years after my original review having had my car serviced there very recently I must say that the whole crew including the owner Jerry have changed in the way they deal with customers. I had my A/C compressor and the serpentine belt replaced. I had to bring back the 2 times because they had damaged the condenser and I was leaking freon. Jerry almost kick me out of the shop because I pointed that out to him. Extremely rude and unfair not to mentioned that they charged me $685 for labor to replace the compressor when BMW's rate for changing the compressor is no more than 3 hours including the freon for $400 without the part. Place has become very expensive for poor quality repairs

  Robyn Orzel
7 years ago
Terrible experience. Having taken my vehicle in for a service in April 2016, I returned 4 months later (August) to find that my brake pads and discs were totally worn and dangerous! I asked why this had not been picked up at the time of the service to be told 'we should have, but realized a problem with the mechanic on three other cars so have fired him'. I requested a 'goodwill' gesture on their part towards my bill, but was flatly refused. I feel totally ripped off, and don't trust that they have done what they promised. Wish I had read these reviews before-hand. Stay way.

  Paul Dahan
8 years ago
My experience at this place was horrible. If you like you car don't go there. Most expensive and dishonest people you will ever meet. They have no clue what they are doing. After spending over $10,000 and 6 months my car still doesn't work. Car is still under warranty for their work. Would rather spend my money anywhere else.

  Kirk Noonan
10 years ago
Just replaced a part that they installed 3 months ago. $165 for a $25 part. I can understand some labor, but when I fixed everything today, I found that they hadn't even re-assembled everything. There were several mounting screws missing and the cowling had been broken and incorrectly re-installed. Don''t go there!

  David Kaiser
a year ago
Even though our vehicle wasn t an import they helped us with our tire issue. They were quick and knowledgeable. Will be back.

  Stacy Cook
6 years ago
Wonderful customer service. Mechanics that care. They will pick you up and drop you off which is very nice. Raymond, Carter and others seem to be in cahoots to ruin the reputation of this fine establishment.

  Raymond Tory
7 years ago
They are horrible! I don't even give them a star. They robbed me out of my money with out a pistol. They some straight up crooks. I wouldn't send my worst enemy there. If I had one! DO NOT GO TO THERE SHOP!!!!!

  Jesse Oakes
a year ago
Mini Cooper Convertible 2005 had trouble with top. They reset and now it works great Thank you and The Mechanics

  Jessica Lawson
7 years ago
Gerry and Karen go above and beyond. I disagree with the negative reviews you may find, as I have found them to be very real, down to earth, hard working people, who I am happy to do business with.

  Misty Flores
4 years ago
Don't bring your car to these people they over charge they claim that they fix stuff in they don't fix the parts that they're supposed to fix the owner has no respect and blames everything on his employees does a horrible job on any type of mechanical work They left my car all boily all greasy even left their tools in there then try to tell me that it was my car that came in like that which was not true I suggest anybody to go to any other BMW imported place somewhere else I do not suggest this place in if I could give it a 0 stars I would

  Millwright
2 years ago
They just kept hanging up and me and they never spoke and I was not given a chance to speak.

  Carter Taylor
7 years ago
Robbed me too--and held my car as hostage for a year.

  edward clark
4 years ago
Always fantastic service and people.

  X Bones
6 years ago
Clean shop. Employee's are helpful

  William Shepard
7 years ago
Good people Master mechanicsI