Vatland Chryler Dodge Jeep Ram Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lily St Blanchard Croteau
6 days ago
This place has gone downhill in the service department. I have stopped using them for regular service and warranty work because the attitudes and environment has changed. I don t blame the workers. It s the work environment that has made a difference. Employees are frustrated and the customers are affected. Last time I was there, the service took days to be completed, when it should ve been one day. Not going back.

  Arletta Wood
a month ago
Really happy with the service department which my husband, Woody, and I have used about four times in the last and year and a half. Starting with Kelly big help on timelines on our appointments. And wouldn't be A+ without Terry at the helm. He knows what he is doing when it comes to service and getting you in and out in a timely matter. And he is big on honesty and communicating what he can and can't do which other dealerships have failed us. Would like to thank you both for everything you have done to keep us on the road.

  Victoria Henson
4 months ago
The staff here is wonderful and efficient. I brought my vehicle in for issues with my battery, and for maintenance (oil change and tire rotation). Debbie is so awesome, so pleasant, she helped me immediately, answered all my questions, stayed in touch through the whole process so there were no surprises. My car was fixed much quicker than I anticipated.

  Norma Martin
3 weeks ago
I highly recommend Vatland. From customer service to repairs. My precious Jeep was treated like a child in ICU and everything was explained graciously. I'll be back!

  Kim Tate
2 years ago
We took our 2019 Jeep Sahara to Vatland to deal with a know corrosion issue on Jeeps. Deb, the service rep, was fantastic throughout the entire process. We have several dealings with her in the past and they have all been handled professionally, promptly and to our satisfaction. But having a customer service representative like Deb makes all the difference in the world. She gets a 10/10.Vatland maintenance did a great job as well. Again, we have had several dealings with them in the past and they ve taken good care of us.We definitely will use Vatland in the future.Service: Painting

  Suzy N
3 weeks ago
Express oil change - quick service even in the middle of the day.

  Julie Beaty
2 years ago
I was greeted when I pulled into the service department lane. Terry was very helpful and sent me a text message just in case I needed anything or had questions while I was there. The upgrades to the waiting room were nice too. I was very thankful they were able to investigate why the check engine light was on as well as change the oil and rotate the tires in one trip.Services: Tires, Auto engine diagnostic, Oil change

  Mike Cozad
2 weeks ago
Excellent experience. Service writer was excellent.

  Bite Pressure Fishing
a year ago
Vatland took care of us with the best customer service I've ever received when looking to buy a brand new vehicle. No added addendum fees like these other dealerships are adding onto their sticker prices and no pushy sales people. Todd, our salesman was excellent and I left with a better deal than I was hoping for. Thank you Vatland, I will be buying my next brand new vehicle from this dealership in the near future.

  VeroKen
2 weeks ago
Nice job. Took care of my problem, just as I had hoped.

  Raymond Romero
3 years ago
The service department was great and very accommodating. I was on vacation, 1,500 miles from home and ended up needing my brakes done. Duggan got me scheduled and helped me out by getting me a ride back to my hotel. Prior to going back to my hotel I hung out in the waiting area. The lobby was so comfortable, they have a bar with coffee, juices and fresh cookies. The receptionist was doing double duty as barista and she was very pleasant, checking to make sure all guests had anything they needed. My whole experience was the best I could hope for in a bad situation. Having to put out $$ for breaks while on a road trip is not fun but everyone at Vatland made the experience so much better.Service: Brakes

  eileen decresie
2 years ago
My experience was comfortable and confident. My service rep, Deb Stout, is professional, thorough, communicative, and reassuring. I was there for several hours which passed easily because I was constantly advised regarding the status and encountered many interactions with various staff personnel. Deb is an exemplary member of the Chrysler staff.Service: Oil change

  Terry Megiveron
a year ago
Went to Vatland for new vehicle purchase. Excellent Jeep selection. Bought new Wrangler Willy s at s fair price. Good people and staff. Blaine was an excellent sales associate. Highly recommend!

  Margaret Herstein
3 years ago
I recently had an oil change performed using Vatland's Express Lane service. The check-in went smoothly and my vehicle was serviced promptly. My service advisor, Robyn, thoroughly explained the findings of their vehicle inspection. Got to enjoy freshly baked cookies and a glass of cold root beer to boot! Great service at a great dealership.

  Jennifer White
4 years ago
Truly amazing service. They were able to fit my vehicle in for service and had it ready the same day. That was unexpected and a pleasant surprise. Terry in Service also stayed late to help me and review the work that had been completed. Above and beyond. I will definitely be a repeat customer. Highly recommend. Thank you!

  Ryanrock2
3 years ago
I went thru the Quick Lube Express line for an oil change and tire rotation. I had 1vehicle ahead of me. Robin the attendant took great care of me and my truck, keeping me informed when the work would be completed. It was very fast and efficient.iI was outta there in about 45 minutes. All work was done satisfactorily. I left a happy customer and will come back.Service: Oil change

  Kevin N
3 years ago
Outstanding service at Vatland CDJR. I went in for an oil change and tire rotation. There was no waiting and I was in and out in less than 30 mins. The service techs were awesome and very efficient checking me in and checking me out. We are new to the Vero Beach area and I am glad to have a dealership like this so close.Service: Oil changeService: Oil change

  S. Lee Bowden
2 years ago
Great! Bruce came over and said hello and chatted for a bit about the antique jeep wagoneer that they just got in. Debbie said hello..Robyn originally said two hours and they had it done in an hour. Nancy served me tea and was extremely pleasant and dolled out fresh baked cookies..One thing I appreciated was when I pulled in, Robyn acknowledged that I was not happy last time which means they are taking the time to read reviews and share with staff!Service: Oil change

  Louis Ray
3 years ago
They were fantastic - had a problem with my Jeep shifter. They obtained parts (in short supply) and called when the parts came in (less than one week). Made an appointment and they completed the repair while I waited in less time than promised. Very fair price, great service, what else could you ask for?Service: TransmissionService: Transmission

  Veronica Reyes
3 years ago
I am so grateful for the service staff here at Vatland Chrysler Dodge Jeep! The manager John went above and beyond to get my vehicle the service it needed. Debbie was so kind, professional and attentive to my vehicle service needs as well. This is the only place I take my Journey for all services from now on! Hands down best, reliable, honest and fair prices!

  fred maio
3 years ago
We recently had a warranty body issue and a recall service completed on two different vehicles. John Wilson scheduled the warranty work and Charlie Brenner managed the service on both vehicles. Both were professional, efficient and very friendly. Service was quickly scheduled and completed to our complete satisfaction. We will be back. Fred and Sally MaioService: Painting

  Gina Ganz
3 years ago
Everything from the parts guy watching my dog while I was in the Ladies room to clear expectations being set as to how long my tire rotation and oil change would take. Also other folks who worked there were nice to my dog and one of the mgrs (maybe the owner) gave me info about local vets. One associate helped me to call the police to let them know that the traffic lights were out on route one. Every single person, including the coffee guy seemed to be on board with great customer service. I am in VB for 4 months a year and make sure to have one of my annual services at your place.Service: Oil change

  Amber Baldwin
3 years ago
I live and travel in my Ram Promaster 2500 full-time and my back door wouldn't open so I couldn't retrieve any items from the back. I popped by their shop and they immediately helped me - no questions asked - no complaining that I didn't have an appointment. They really understood my issue and situation and helped me out quickly. I would recommend them to everyone! Such amazing and professional service. The Best!!! Duggan - is the bomb! Ask for him!Services: General repairs & maintenance, Oil change

  Patrick W. Toole
3 years ago
I am shocked at how well the service department operates. On time, responsive, helpful & friendly! No matter who you work with, they have all exceeded expectations. I wouldn t take my time writing a review if this team wasn t excellent.

  Larry Larson
3 years ago
Was treated by service mgr with extreme professional courtesy .He made sure that I was aware what was being done with my car at all times. He explained my bill as well as what was needed to complete my repair. Make sure you keep this employee!Services: Transmission, General repairs & maintenance, Brakes, Oil changeServices: Transmission, General repairs & maintenance, Brakes, Oil change

  Jack Mill
3 years ago
Debbie is the greatest, so nice and very professional! Our Town and Country was promised to be fixed and was complete on-time and ready when we arrived. The price is a premium but you get what you pay for.

  Michele Falls
2 years ago
I was greeted by Ray at Vatland CDJR when I arrived at the dealership to look at a new Jeep Grand Cherokee L. Ray was super friendly and knowledgeable about this new model of Jeep. I ended up buying the vehicle and my experience with the process could not have been better.

  Keith Gavigan
4 months ago
Was kind enough to resolve the issue quickly. It meant a lot !!!

  Linda Poston
2 years ago
Duggan, my service associate, was professional, courteous, knowledgeable and very kind. I had mentioned that I wanted the car looked over as I had to drive back to Illinois because of death in the family. Duggan was emphatic and sympathetic mentioning his condolences more than once.Services: Wheel alignment, Oil changeServices: Wheel alignment, Oil change

  anthony pumo
3 weeks ago
very satisfied with the service staff.