Linus Buick GMC of Vero Beach | Dealership

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Karen Brown
a month ago
Great experience purchasing my Yukon Denali here today! I live on the West coast of FL but this dealer had the truck I wanted. I connected with Walt in sales who handled everything seamlessly for me. I lined everything up ahead of time. We agreed on numbers. I came and picked the truck up today and was in and out easily. I would definitely consider buying from here again and wish they were closer so I could use them for service. Thanks Linus for making it easy!

  Megan Hinkle
6 days ago
Most pleasant car purchasing experience I have ever had. Ron was a pleasure to work with, and Tyler was great on the financing side as well. I liked that there was not loud music blaring and people everywhere, and there was no high pressure sales pitch. We left feeling great about the car and the deal we got. Thank you!

  Sally White
a month ago
The online scheduling is very challenging. We put in one date, get a confirmation email and then at a later date they change the appointment date and send you another email. If you don t see the second email you end up at the dealership on the wrong day. We did this twice thinking we had messed up the first time. Probably won t use the online scheduling again if we use that dealership again. The actual service was prompt, the personnel were very polite & friendly. Clean facility.

  Oscar Rosano
9 months ago
Honestly I cannot be more thankful! Kent and his team at the collision center did an amazing job with my car after being in a car accident and the process, every little detail and all was first class and I m so happy I chose them and trusted them with my car! So to the whole team at GMC Linus thank you so much and will be referring people to you and will be coming back for any future work. God bless you all

  Lana Shields
3 months ago
I had my 2018 Buick regal in the Linus shop back in Nov 2022 . I had issues with my car squeaking and was still under warranty at the time. That was my number one complaint I needed addressed before my warranty was up. Somehow there was a list the mechanic created of 5 or more things that needed fixed and he only addressed these things being that they were easy repairs for example (belts, fluid and battery). The initial mechanic along with the supervisors and a second mechanic that was put on, were not only incapable of this repair they actually lied and said they did it. I waited 4 months for the shocks to come in and supposedly they were bad. So had to wait another 2 months. Still didn't fix the issue. Left several messages with Steve the general manager.Never called I always had to reach out to him. I've had 2 places look at my car and exact words were your shocks have never been replaced! I still have squeaking noises. And now cracking noises! Between lack of communication, several misdiagnoses, incorrect repairs, and topping it off with being lied to, I cannot stress enough why anyone shouldn t go here! The mechanics have no idea what they are doing and Steve Cummins is horrible. I was a patient customer and I should have been shown more respect and concern in trying to fix my car instead of eating up the warranty I had and they never fixed the problem. They have the worst possible service in the treasure coast! My next Buick will not be from them!Lana Shields

  Marion Newbold
3 months ago
I feel they put on a very good show of addressing a long standing problem. Keeping the car for days of testing and providing me with a rental car. But the problem was not resolved, I do not think it will be resolved as the same problem occurred in my last Buick. I feel it is design flaw. I did not have the problem with my rental car, a Malibu which was in the same environmental situation, driven by the same driver at the same time of day and both cars were almost the same age So I guess I will just have to put up with being thrown into my windshield whenever I put on the brakes both forward or reverse

  Nick James
2 months ago
I try to use local dealerships I really do but over the life of my current t vehicle and the lack of response from the sales department on my recent inquiry where I m pre approved for financing and trying to purchase a $95,000 vehicle I m done. The quality of service I ve had on my current truck has been horrible. Start with a warranty appointment at like 10k miles on my truck, the issue had to do with emissions and since they worked on my truck there is a vibration or hum type sound that has only gotten worse over time. Every time I ve complained they state they can t duplicate the problem. They used the wrong vin number for some of my service so not everything is properly logged under my vin number. The last technician that worked on my truck said he couldn t duplicate a failing led screen for my rear view camera and it turned out he just was old enough and had bad enough vision he couldn t see it nearly cost me several thousand dollars because he couldn t duplicate a condition when I was 20 miles from the expiration of my extended warranty. On the same call the same tech I m guessing replaced one of my tire sensors and programmed it incorrectly so for months my truck was flashing turn signals and honking my horn randomly (a condition that was finally remedied by a different dealership). Now I m inquiring about ordering a brand new truck and the sales person spent more time trying to justify why some dealers are charging over MSRP than trying to help me get a custom order placed. Now a week later he still hasn t followed up with me. If this is how you guys feel about a customer ready to spend almost $100k I d hate to see how you treat everyone else. Taking my business elsewhere and complaining to General Motors

  Lalita Janke
a month ago
I am grateful for the service I get from beginning to the end. John is always kind and professional. He calls me when he says he will. The car is fixed and I don t have to come back. I am very pleased with the service I get.

  Nick Giacomini
3 weeks ago
Beware . LINUS Cadilac has some bad employees . would NOT even give one star the worst customer service I have ever experienced! Had my new Cadilac Escalade serviced for the first time and when I went to pickup they couldn t find the key. Told me to come back in the morning or use another key. I couldn t believe what I was hearing, then the unprofessional rude employee told me to leave, or wait all night in the parking lot. I will absolutely never go back to this dealership again, think twice about having your car serviced here. They shouldn t be in business and should loose their partnership with Cadillac treating customers this way. I ll tell as many people as I can how, we were treated, down right bad business.

  Ray Frazier
4 weeks ago
I felt very comfortable, everyone was over the top being very courteous, professional and knowledgeable about the vehicle. I will recommend the the entire staff.The finance officer just made us so comfortable

  Mike Star
3 months ago
They did not recommend any services, they had my old Yukon in there, for a recall, buy put on the statement they did an inspection, well as a former mechanic, I knew the sway bar links and an upper ball joint needed replacing, I also knew the belt needed to be changed. I was hoping for a call to recommend these things and a price to fix them but got neither so Goodyear on 21st got an oil change, alignment, ball joint, and belt. I did the sway bar myself.

  Beth Rahaley
4 months ago
Every person that I had contact with ( the owners, general manager, salesman and auxiliary employees) were professional, respectful, focused on my needs, and sincerely interested in me and kind! I have never experienced that level of excellent service in a car dealership before. (I am 79 years old, a women, and have had many terrible experiences in dealerships!)

  Casper Maier
5 months ago
I recently had my vehicle repaired in their body shop. The body shop manager Kent kept me informed while he was working on the vehicle and always let me know when my insurance company adjuster was there. When they were done with the repair I picked up my car and it looked great! Just like brand new! Thank you for your 5 star service!

  Demetre Mendoza
4 months ago
Very displeased with this fraud of a dealership. 1/10 for them. I would not recommend purchasing or doing business there at all. Constant problems with zero accountability for issues. Then charging you when nothing is done. One of my biggest mistakes was trusting them and purchasing a vehicle there. Do yourself a favor and go elsewhere.

  ray b
2 months ago
JOHN in the service department is just absolutely outstanding. We had a major repair and tried to use an extended warranty we had bought years ago. John spent many hours on the phone with this company to get it done the right way, using the right parts. it was like a root canal without Novacaine. It was a tremendous effort on his part, representing us to the warranty company. In the end we only paid about 11% of the repair cost. Thank you John!ADDENDUM: And John did this on TWO separate repairs. Saved us thousands of $$$!!!

  Mark Sammartino
3 months ago
Tyler was easy to deal with extending my warranty. I was in and out, 15 minutes or less.After a long wait for my part they got my vehicle back the same day. They have a very professional and clean service center.

  Diane Lecesse
2 months ago
My advisor Kevin was awesome. Very helpful and forthcoming. I would return to this dealer because of his great customer support.

  JAMES MILLER
2 months ago
Great, was greeted by John, he got me checked in quickly and my car serviced in a very timely fashion.

  Peter Gillespie
2 months ago
Awesome service.. very helpful. Very polite, assuring I had a ride back to where I was going while my vehicle was be serviced.

  Taylor Matheny
7 months ago
Awesome buying experience! Doug and Todd made things as easy as possible - they even arranged for the vehicle to be delivered to my office. I never actually went to the dealership. If you want an easy and quick buying experience, go to Linus!

  Susan Shultz
7 months ago
Bradley met me st my car when I arrived. He explained recommended services and gave me an estimate of time to complete. My car was ready within estimated time. Everyone was friendly. Great experience

  Andrew Samalot
4 years ago
I purchased a vehicle from Linus Buick GMC last month. Before I flew over 1K miles to come pick it up, I asked them to send pics (and have receipts) asking them if there was ANY damage on the car. They said absolutely no damage was on the car. Upon my arrival to the dealership after a few flights, I did a walk around only to find damage on the rear quarter panel. Mind you, this is a Certified pre owned vehicle that GM holds to high standards. I checked out GM's CPO Operations Guide book and the damage sustained to my vehicle prior to me picking it up would not qualify the vehicle to become eligible for certification; yet this dealer slyly certified it anyway. The worst part was once I pointed out the damage, the salesman acted like he had never seen it before suggesting someone must have vandalized it out back overnight. Moments later, I saw on one of their computer screens when they pulled up the tag number on that vehicle that they paid a touch up guy 3 months prior to touch up the quarter panel instead of correctly fixing it. The dealer wouldn't let me take it to a body shop to get an estimate (after I, of course, felt trapped after flying all the way down there) and kept downplaying the cost of the damage (in their defense, maybe they truly didn't know the cost, but that's why I kept asking to get a quote first). The used car sales manager suggested the damage would be about "$300-350". I let him know I knew nothing about body work but knew the car was White Diamond tri-coat so with that logic upped it to $500 and still suggested that I didn't know for certain though and that I wanted a body shop's opinion and estimate. He just reiterated it was a Saturday and the body shop was closed and that he wanted to take care of it on the spot. He returned to me and took $488 of of the selling price. Later when I contacted them after returning home, and finding out the true extent and cost of the damage, he said "YOU are the one who came up with that figure". No. First of all, I said $500 *followed by a request to have a body shop's opinion* and HE randomly picked $488 to take off because he just kept explaining how they're already at such a loss (as if that was my problem or a means to not actually resolve/repair the damage that wasn't disclosed) and that $488 was all it would let him discount. Keep in mind, this $488 was just removed from the selling price as if I negotiated the car price lower; it was not written up such that it was to be used solely as a means to justify the damage or cost to fix it thereafter. Long story short, they made me feel bad that they were already losing "thousands" on this car. By the time I drove it back home 20+ hours and got a quote, I was told it'd be over $2K to fix because there was a dent, the scratches penetrated the base metal, and there was a painted on pin stripe that added to the cost. I tried to contact this dealer civilly and give them a chance to make things right and they said "we already took care of this before you left we'll give you another $100 but that's it". They should have 1) disclosed the damage to me prior to flying down as I would not have purchased it, 2) they should have sold me the car at the price we agreed on and allowed me the opportunity to get a few estimates and then cut me a check on the back end, and/or 3) fixed the damage correctly in their possession before certifying it to save costs while offering an actual CPO worth vehicle to the world. To make things even better, just for fun, I went on the dealer's website today (7/26/19 @ 2PM EST) and selected a "CPO" car at random (2016 TAHOE) and upon quick glance noticed parts missing from the car and body damage. Dealer's like this de-value what it means to purchase certified pre-owned. Of course these cars are used and normal wear and tear is to be expected, but not several thousand dollars worth of damage that should have been taken care of before/during the certification process.

  dani m
6 months ago
I ve wasted so much time at this service department. Parts ordered in January. Parts back ordered, will be a while before they come in.I called in June to check on status. I never answered their calls so the returned parts. I NEVER received call. I had to take my car again so they can order part. A few weeks later part came in. I took my car back. They put me in a rental. The part they ordered was faulty. They ordered another part. That part wasn t registering to the car, so they ordered another part. 7 parts later and 5 weeks later my car is finally done. I go to pick up my car and my license plate was stolen from the dealer ship. I called police to make police report. Later it was found my license plate was stolen from an employee. 2 weeks later my car making the same noice as before. I bring my car back. They don t hear anything. Leave the car here and come back tomorrow so you can test drive with the mechanic. I go back the next day. The mechanic called out and there is no one else that is certified to do a test drive with you. Come back another day. No!! I m done with Linus GMC I ve been too patient and too Nice. I m taking my businesses to tasca gmc in Melbourne.

  Russell Carson
4 months ago
Again John and his staff treated me like family... the young lady that called to me to set my appointment treated me like I was her grandfather. 5 Star Service

  Allan Hubbard
5 months ago
Service representative was very helpful and professional. He corrected a problem beyond the required work to be done. The repair was completed in a timely manner.

  Rick Cunningham
a year ago
Exceptional service. From John, the service manager to Ed the valet and the person who cleaned the vehicle and all the people in between. The highly qualified mechanic and the office lady that went above and beyond to make sure my Acadia was covered by warranty.Everyone was very professional, knowledgeable and courteous. Linus Auto should be very proud of the staff working for them. They all need a pay raise in my opinion. Thank you

  Richard Warrington
6 months ago
I knew my Yukon couldn t be fixed because the part wasn t available, however I thought maybe I would be approached by sales because I can t drive my Yukon. At this point I knew I needed a new vehicle and I know service knew my suv couldn t be fixed. I thought someone would have me look at what Linus had available, I was wrong. Now I m looking trucks in their neighborhood. I m just sort of surprised it s not my loss but there s.

  Tammy Morton
a year ago
Bradley in the Service Department is fantastic. He is knowledgeable, diligent, honest and friendly. He always gets us in when we need something done on the truck and makes sure we are well taken care of. The guys that work on the truck have always done a great job. I just love that they wash it before they give it back to us. May not seem like a big thing but it s the small details that count.

  Lisa O
11 months ago
Bradley was efficient and consciousness regarding decisions I had to make with repairs to my car. Being a woman from out of town I appreciated the honesty and direction he provided. I came back two days later and purchased a car from Walter. Excited to have a home for my car when I am in the area.

  Olivia Wetthuhn
a year ago
We had a great experience here buying a car last week. We showed up there to take a look at a car I d seen online and within a few hours we were walking out with the keys. Everyone there was very friendly and made the process so simple. Walt even recommended some places to check out while we were in town. We will definitely keep Linus in mind the next time we are in need of a car!