RI Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  David Odom
2 weeks ago
These guys are great. They are quick, their rates are fair, and they communicate with you throughout the entire process. I am a very happy customer. I will be returning to them for all of my future automotive work and repairs.

  S Moore Allen
3 weeks ago
I was very impressed with the service I received at RI Automotive. Gus was my service agent and he informed me of the repairs needed, which ones were most important to do now and provided a detailed estimate. I took the car to the dealership for a second opinion because I am a female and have no knowledge of auto repair. Once I received the second estimate confirming the repairs needed, I reached out to Gus to schedule the service. I had my car dropped off on a Tuesday and the repairs would be completed by Friday. I was informed each step of the way, when the parts were received, to the car was being worked on, then to the completion and test drive. Gus also asked me to bring the car back for an inspection a week later to make sure the car was no longer leaking. I have never received a service so superior as to this company! I thank you for your honesty and great work!

  Lynden James
2 weeks ago
They are fare and honest. I ve brought multiple cars to them and they have done great work on all of them. The customer service is second to none. I would and have recommended them to many family and friends for great reliable bumper to bumper service.Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change

  Shawn Freiberg
a month ago
Owner of the company helped me was friendly and check in. He took my comments and got my car into the bay. They were fairly quick and they came to me on what my vehicle needed. Everything was priced well. I couldn't afford to do everything my car needed but they did everything they could to make sure my vehicle is road worthy.Atfer about 90 minutes, they finished all the work. I told the owner that I would be back to finish the recommendations they quoted.The wait area and clean and they even provided coffee, soda, water and snacks while I waited.I will definitely be back. I would recommend this shop to other people who need a great place to take their vehicles.

  Rich
a month ago
I had 4 new tires installed and an alignment done, oil changed with filter. As always, the work performed was done professionally with complete customer satisfaction! Collin and crew are the best. I started coming to RI Automotive in late 2020 and have brought my vehicles to them ever since!

  Peter Stoyan
a week ago
I found this company to be very professional, informative and most importantly HONEST! I brought my Jeep in to have it looked at as I was getting a check engine warning. After diagnosing the issue, the owner informed me I had a major issue and would need an entire engine replacement. He looked for used engines as well as new engines and outlined the costs, which amounted to a pretty significant price tag considering I was having to replace the entire engine. As I was contemplating what I wanted to do with the vehicle, one of their managers reviewed my vehicle information and realized I was still under the powertrain warranty! We double checked and confirmed that to be the case. I ended up paying RI for the diagnosis and took the jeep to a certified jeep dealership and they diagnosed the jeep with the same issue RI found and put the new engine in for me, all covered under warranty. RI Automotive's integrity and customer service in my case was outstanding and I would not hesitate to recommend them to family and friends. Thanks RI !!

  Toni Doyle
a week ago
I was referred to RI Automotive after going to the BMW dealership for service and paying way too much. They did a great job and in half the time had I taken it elsewhere. I will definitely recommend them to my family and friends should they ever need their car serviced.

  Kim Smith
2 months ago
Highly recommend RI Automotive. The garage and waiting area were clean and everyone who I dealt with were very informative, professional, and a pleasure to work with. They dealt with my warranty company and negotiated on my behalf to get more covered than what the warranty company was allotting . The owner followed up with me the day after I picked up my car to ensure I was satisfied with the work they did and I was not experiencing any issues. Great service and affordable.

  Jenna V
a month ago
RI Automotive saved me. We installed a new rack and I needed an alignment. I went with Pep Boys and it was a huge mistake. They were supposed to have done it first thing Monday morning, but they called at 10:30am to tell me about all of these things I need and they wanted to sell me, after that they finally tell me they can't even do my alignment because their machine broke... which left me in a jam because I needed to take my son to an appointment at 2:30. I called RI, not only could they squeeze me in on the same day, but they had me bring it in and they got it done in an hour and a half. We were able to make our appointment thanks to RI being so quick and accommodating, they were also kind and the price was good. Thanks RI!

  andrea h
4 days ago
Everyone was professional and kind. My air-conditioning is running ice cold. This was my first visit and I will bring my vehicle again for additional work. The auto technician is very knowledgeable.

  Rachael Williams
a month ago
They are the best place to get anything on your car done! They have been taking care of my old car and she runs like new! They are reasonably priced and the kindest staff! Only ever going to them from now on!

  Tae 123
3 weeks ago
Replaced my transmission and gave me a loaner car while it was in the shop for a week in a half. They also offer 15% off on shop fees for first time customers. Definitely will be back if I need more repairs in the future!

  Thomas Edmond
a month ago
The experience was pleasant, the waiting area was clean and quiet with refreshments. One of the best shops I've visited in years. You definitely left a positive impression. I also appreciate the follow up email with descriptions on what was done and any potential problems.

  Herschel Redd
a month ago
Finally, I have found a good repair (and maintenance) shop. They're competent, know watercooled Volkswagens and are truly nice folks. They are the sort of shop that says, BTW you have a small oil leak we need to look at on your next visit and one of your front rotors is getting thin and should be replaced soon. The oil leak turned out to be the result of over tightening of the filter and drain plug by some previous service at another shop. (It is a high mileage 17 year old used car I am restoring that was in to mount new tires and wheels)I can assure you my next visit for both of my cars will be to RI Automotive. One final note: First time in a long time I have felt the price of car repairs was reasonable.

  Karen Stefani
2 weeks ago
I came in here a week ago, they were very helpful listening and investigating why my suv was wasting so much gas, the speed would get stuck at 2 , and take long to accelerate. They had found out my transmission was going to fail soon. Noticed a couple other problems. They told me the reason I was having all those issues was bc my car had a cvt transmission. Its true. I believed them. Explained everything that they found in my suv which is great but I just didn't like how they charged me $205 dollars for them to look at it in depth (level 2 diagnostic). I appreciate everything they did. But I feel like I cant come in there now cause they are going to charge me an inspection fee everytime I bring it in wondering about an issue with my car. Tire choice doesnt do that, other dealerships I know havent charged me that much just to take a look at my suv. I bring my car in to any other place and they look at it , tell me whats going on and charge me just for what needs to be fixed. They dont charge me to just look at my car. If the diagnostic testing wasnt that much I wouldn't be so upset. I am just a girl, with a normal minimum wage job. And paying $200 for a mechanic to just look at my car and tell me whats wrong with it, isn't fair.Thank you.

  INSTAR LUXdotUS
a year ago
AMAZING SERVICE AND AMAZING OIL CHANGE PRICE!!!! GUS , RANDY ,and the TECHNICIANS are AMAZING!A private link can be sent to your phone to pay the bill from the comfort of your seat. Since I was in back pain this was rewarding!A bottle of water was placed in my vehicle after the oil change. Very thoughtful and greatly appreciated you all! Thank you for the follow up email as well!Thank you ALL

  Laura Cubi
a week ago
Great service and everyone was very nice. I loved that they got me an Uber to and from my house so that I didn t have to wait there all day. Very considerate. Explained everything clearly as well

  Lynie Ellis
3 months ago
Husband and wife business first off they are very kind respectful people. Love the woman's touch in the lobby. My Ford escape is 22 years old (not easy to get parts) the SERVICE EXCELLENT. THE REPAIR WORK GREAT......Best of all THE PRICES are JAW DROPPING LOW!! Oh yes, they continuely keep you up to date. Thank you guys I'll be back to have my new car purchase checked out from top to bottom! Really can't say enough good stuff about RI sincerely Lynie

  Janet Reyes
a month ago
I ve been taking my car to RI for three years now. They are fair and fast. Excellent work and friendly service. Highly recommend!

  Velia Ochoa
a month ago
RI Automotive has always done a great job with all our maintenance and repair needs, we have been taking our vehicles to their shop since 2020, they have great customer service and are always communicating with us while working on our vehicles. thank you RI Automotive we appreciate your help.

  B Borjas
5 months ago
1st time visiting and everyone was very courteous and honest. I came to get my tires fixed due to a nail in my tire. I quickly found out that I did not need a tire fixed. The staff could have easily said to pay for something but, instead they said tire was not damaged. Thank you for that. Money is tight for most people and really appreciate we have honest businesses like RI Automotive. I would highly recommended them.

  Laurent & Janna JOGUET
2 months ago
I did the oil change and it was great as usually, no surprises on price. I waited in the waiting room there meanwhile they were working in my car, and i like the free drinks/coffee and snacks and free internet. a good place to go.Service: Oil changeService: Oil change

  Marlin Thompson
4 months ago
RI Automotive exceeded my expectations! The receptionist was incredibly friendly and helpful. I called them for a pre-purchase inspection on a vehicle, and they not only accommodated my request but also saved me from potential issues. Unfortunately, the dealership had refused them permission to inspect the car, hinting at potential problems. RI Automotive's professionalism spared me a lot of time and hassle. Highly recommend for their excellent service!"

  Erin Lantz
2 months ago
Once again, R.I. comes through. This time a rear brake job on my 2020 370Z. Perfect experience, great pricing, done fast. A++ once again!

  Jeremy Mendez
2 months ago
They did an amazing job fixing my vehicle. I would definitely recommend going there if you are looking for a mechanic. They are very fast and reliable and to the point. Staff is very nice as well. Thank you RI Automotive!!!

  Mel Monroe
3 months ago
I'll start by saying this is a wonderful shop. Not only great Customer Service but as a woman you won't feel misled or taken advantage of going here alone for car maintenance. Over the years they've fixed my AC when it stopped blowing cold, and recently my catalystic converter. That was the largest job I've had done soo I waited a few months to see how things would go and as expected my car is running great and she's back to her normal self. For the working folks they even offer rental car to use to get back and forth like you won't find any better in my opinion. The warranty on the work gives peace of mind as well!! Thanks Collin for running a nice and honest shop I truly appreciate you and will always refer people here!! Happy Holidays RI Automotive Fam! -Ms. Thornton

  Tianja Wilson
5 months ago
The employees are very professional and friendly. The shop is always clean. They always see me at my appointed time. Quality of work. is excellent. Prices are good also. Thank you RI AutomotiveService: TiresService: Tires

  Anthony Carr
2 months ago
They will tail u in with sweet lies and then bam nearly 3000$ just for a AC repair ? And they not only gotten me they re known to scam many USF students or anyone with or without car knowledge- they get u to leave ur car n tell u one price 180$ - then Gus will call u to let u know they Run into som Problems n discovered n issue the cost - nearly 3000$$$$$

  cw barry
a month ago
R&I fixed my issue with my vehicle and they had great communication throughout the repair. Even had great follow up to assure everything was correct.

  Jim Baker
6 months ago
EDIT: The owner, Collin, contacted me after this incident and has made the situation right. His response to the situation was fair and appropriate. While the incident described was accurate and unfortunate, Collin s response is indicative of his businesses exceptionally high rating. I will leave it with this, I would not dissuade anyone from using RI Automotive, but if you have an issue, ask for Collin, the owner, and work through it.Be very careful of this repair facility!My son, who is in college, had an issue with his car overheating. Very quickly, talking to him over the phone, we realized that the electric fans were not working, causing his car to overheat. Because I travel for work, and live several hours away, I asked my son to look for a reputable shop. RI Automotive came up with a 4.9 rating. We figured that they must be a fair place to go.It started with them telling my son it would be $90 to diagnose the fan issue. Since it takes time, and I am out of town, I told my son to go ahead and get it diagnosed. Then, Gus from RI Automotive called my son and told him that issue wasn't with the fan, but with the A/C; it had started to blow warm at the same time the car started to overheat. They told him that it would be another $90 to diagnose the A/C issue. Not knowing what to do, my son had Gus call me. When I spoke to Gus, he told me that the fan was fine, but they thought the A/C compressor was "coming apart", causing metal shavings to clog the A/C system, causing it to over-pressurize, causing the fans to shut down. I questioned this, telling him I would have thought the overpressure would cause the fans to kick on, to try to cool the system. Gus said that on a Ford, it shuts the fans down. Very skeptical, but realizing they had a 4.9 rating, and maybe they knew something I didn't, I authorized the next diagnosis.Then next day, I get a call from Gus, telling me they had discovered the expansion valve in the A/C system was clogged, but the compressor was fine. He then told me that they needed to put a new fan on also. I questioned the fan, since the prior day he had told me the fan was OK. He then went on to tell me that when the expansion valve plugged, and the system over-pressurized, it damaged the fan. This is when I knew this was just a scam. The electric fan is not part of the A/C pressure system, and the A/C system cannot damage the fans.To make matters worse, they said the car needed the A/C fixed, electric fans, breaks, and spark plugs for a total of $2600 ($350 for the A/C, $900 for the electric fan, $1000 for front brakes, and the rest for spark plugs and misc.)So, RI Automotive, here is the issue: the electric fan was bad, not drawing any air across the radiator or A/C condenser, causing the car to overheat and the A/C to blow warm. You could not diagnose the A/C and read the pressures in the system when the fans were not pulling air across the condenser. In addition, I didn't ask you to pull the wheels off and try to sell me brakes, and I didn't ask for spark plugs you didn't look at.So today, my son and I bought a $211 fan and spent an hour putting it in. Now the car doesn't overheat and the A/C pressures are normal, with the system blowing ice cold air.So, RI Automotive, you simply were trying to scam a college kid and his parents that were trusting you to be fair. You failed morally, ethically, and technically. You should be ashamed of this situation. I hope no one else has to pay $180 to be lied to and taken advantage of.