Sawgrass INFINITI Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Darryl
2 months ago
Great customer service from service mgr. start to finish.2 things I wasn't exactly pleased about were: after the tires were rotated, I would have to pay for a costly alignment, which should be included. Not happy there.2nd - The same dirt under the mats was still present.Overall, I was in and out within an hour. Thanks

  E Ra
5 months ago
They will try to take advantage of you if you re a woman and assume you re desperate and stupid. They tried to charge me $30k in service on a 2017 car with little to no explanation. Avoid them for service at all costs. I know dealerships are scams for service but this takes the cake. Likely were trying to force me into another Infiniti but they totally ruined the brand for me.

  Brad Falasca
2 years ago
I didn't have an appointment so they made me sit around until they could see if they could take me like that. I had warranty work that needed to be performed. I lost money because a 2 year old vehicle wouldn't start. After waiting around for a good 10 minutes I asked when I would be helped and the receptionist couldn't answer so I asked if I should go to Coconut Creek Infiniti and she said yes. I went to Coconut Creek and they took me right away.

  Lisa S.
a year ago
I have been to Sawgrass Infiniti a few times since I bought an Infiniti. Their service staff, including Troy and Kyle, have always been top notch with my vehicle's service needs. I highly recommend them.Services: Auto engine diagnostic, Oil changeServices: Auto engine diagnostic, Oil change

  shawndreya johnson
a year ago
If I could give this place 0 stars I would l! Absolutely horrible! Horrible customer service! Horrible business procedures! Everything was just a mess. The staff was rude, unprofessional and they even looked unkept

  jair acevedo
3 years ago
The car was initially for decompression I took it to Infiniti south motors in Miami and they did not do anything to the car because it supposedly had sludge in the engine. I took it to sawgrass where I bought it and they told me there was no sludge on the engine that it was the turbos which were changed. I picked up the car after a couple of weeks and the car began to rise in temperature and there was no hot air blowing again, this time I took them by towing company so as not to run the risk that it would be damaged more but the next day they said it was done ready to collect. I picked it up and the following weekend the temperature rised again and not hot air, so I made an appointment at Infiniti coral gables and after 2 weeks they say that the engine is going to be replaced because it has sludge. I feel cheated with that car that was sold by your dealer and so much extra has spent I only use the car on weekends. Supposedly the car will be delivered on February 26, I hope it is the last time I have to take it. I think I deserved better treatment somehow they should make up for everything I've been through. I didn't think that the car I decided to buy would be such a bad experience.Service: Air conditioning

  Ralph Diaz
3 years ago
Excellent service center. Danny Simpson is a true professional. Make your stay there a really great experience. Don't settle for average go to the best. Sawgrass Infiniti

  Karissa Bisantino
3 years ago
Customer service was amazing Neptune and Jeremy are the two guys you want to see to make all your dreams come true!!! Thanks guys!!! Stay awesome!

  Songi Jackson
3 years ago
Always a pleasure. Customer service at it's best. Free coffee, expresso,cappuccino and/ or tea. Nice waiting room with complimentary wifi.

  Maria Valero
3 years ago
Steve in customer service was outstanding. He helped me with my vehicle and made me feel very comfortable, very pleased!

  Hector Valero
a year ago
Wonderful service always provided by Kyle in the service department. You feel part of the Infiniti family.

  Tury Farache
3 years ago
Service representative Steve Samson was great. The job was done and did the car wadh washed before returning it.

  Rina Sandoval
3 years ago
3 hours waiting time for a simple service! And on top of that they charged me $43.00 to take a nail out of the rear tire!!

  Yvelisse Badell
6 months ago
The attention and service was amazing...

  Shawn Campbell
3 years ago
I purchased my CPO car from Sawgrass Infiniti; therefore, I like to keep receiving auto services from them. They know the history of the car.

  Ana Cris Benito
2 years ago
Sales guy really good. The dealer has few cars but I am not sure what I want yet.

  Rox Vargas
8 months ago
Great customer service.

  Mark Stennett
a month ago
Efficient service.

  Jean Paul Rubio
3 years ago
Great service. Pier is an excellent sales person

  Ralph Diaz
3 years ago
This always the best service you could ask for. Excellent

  Annette Tilghman
2 years ago
Toni she's great in assisting her customers

  Jennifer Goulbourne
2 years ago
You are always welcome at sawgrass infinite. The service is second to none.

  Rafael Vargas
2 years ago
The parts department person Mario was very helpful.

  Tony Pe�a
2 years ago
Great Service, Great Attention, A Pleasure To Visit...

  Peter Iezzi
2 years ago
Friendly, helpful and courteous staff.

  Amir Naseer
5 years ago
Great staff, good service

  Carlos Arturo Vega
2 years ago
Very nice people to work with

  Donald Young
3 years ago
Great place nice people

  Manny Price
2 years ago
Nice building and nice cars.

  Sky Aris
3 years ago
Always a pleasant experience