W.T. Grant's Wrecker & Automotive Services

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  michael0.johnson
9 months ago
While picking my kid up from a birthday party during the busy Memorial Day holiday, I somehow blew my transmission and could not drive my vehicle. I was stuck with a screaming toddler, and With it being a holiday, it was incredibly difficult to get a truck out there. When I got This towing company on the phone they actually had a heart and showed compassion for my situation. Not only did they get a truck to me timely, but they got a second truck (flat bed) to me swiftly once we realized the wheels locked. I m beyond grateful for the customer service I received.

  Claiborne OW
3 years ago
Was linked to these people by way of AAA, and was not happy with their service. I waited 2 &1/2 hours for my tow truck to arrive and they weren't even responding to any of my calls. Only by calling back AAA and having them reach out to the to the business was I able to get a hold of them. I said to just cancel my service before they even had the chance of potentially breaking my vehicle when trying to get it one of their trucks. Call AAA back and request AAA of Tallahassee to tow your vehicle for better service if your around the 32303 area, instead of these fools.

  Marienda Barrineau
3 years ago
Waited 3 hours on a tow which was called in high priority by trooper. Then towing company ripped off my bumper when dropping it off. The owner refused to tell me for two weeks where the car was. When I finally received it back. The company welded the bumper on and painted it with spray paint. Owner will not call me back. Terrible terrible place and very dishonest owner. Calls himself a Christian.

  J. Morgan
3 years ago
This was the worst customer service experience I have ever had in terms of professionalism and ethical business transactions. My car was towed on Sunday, 9/20/2020, at 5;30pm by this company (it also goes by the name "5 Star Towing" in both Tallahassee and Monticello, FL. Originally, I wanted it towed to Tire Kingdom to check if it had starter issues (my car would not start). The towing professionals said that 5 Star Towing/W.T. Grant's also does auto repair and they would "beat other people's prices." I agreed to have my car towed to their lot instead to have it serviced, and the $56 tow fee would be rolled into the repair bill. at 6:30pm that night, the dispatcher called to say the charge would actually be $65, but I told her it would be rolled into my repair bill. Come Monday, I heard nothing from the company until my 3rd attempt to reach them by phone. They said they were working on it. At this point, I still had no diagnosis, paperwork, or job completion timeframe. Come Tuesday, I called over seven times throughout the day and left two voicemails, and every extension I tried -- even the one reserved for police and AAA towing -- went straight to voicemail. When the night dispatcher finally answered after 5pm, she said she'd relay my frustrations to her supervisor. I also emailed the address on the company business card to express my concerns about not being contacted in over 48 hours about my vehicle. Come Wednesday at 11:30am, I still had no updates or outreach from the company. My boss graciously transported me to the company's office, where the owner, W.T. "Bill" Grant IV, acted as though he had never received any of my calls, voicemails, or my email. he hurriedly drafted a quote of how much it would cost to fix my car, around $460. I said that I did not want them repairing my vehicle in light of their disorganization and lack of communication with me for over 48 hours; I stated that I would pay my $65 towing fee and have my vehicle looked at by Tire Kingdom. The owner then became indignant, saying I had wasted his time, to which I responded, "I could say the same considering your lack of correspondence with me." He never apologized for his lack of communication nor did he thank me for alerting him to the problem of his phone constantly going to voicemail. Worst of all, he stated "the card machine is down" so you must pay in cash to get your car, which was $65 for the towing fee. My boss drove me to withdraw cash, and then she needed to go to work for an important meeting. Upon asking the owner for a receipt prior to giving him the $65 cash, he printed a receipt for $161.74, stating "The diagnostics is part of the fee; if you had let us work on the vehicle, it would have been free." Mind you he did not say this verbally or in writing, and he has no website to enforce this policy. Moreover, he did not say that the price was $161.74 until I returned from the bank. I called his attention to the discrepancy and lack of written or verbal agreements, and the owner stated that he would not argue with me and that I had wasted his time and been difficult to work with. Since this was a civil matter, the police could not help me. I was basically extorted x2.5 the original towing cost because this owner was being vindictive and petty because his poor professionalism, organization skills, and ethics led to him losing a potential customer. I paid the $161.74 and towed the car to Tire Kingdom via Parkway Towing for another $60. Tire Kingdom fixed my vehicle for $471 -- let me add that the 5 Star Towing would've cost basically the same with their supposed 10% AAA discount added to my estimate, so 5 Star Towing is not the best price in town as originally promised. I debated suing this company in civil court, but decided protecting other consumers using free resources such as BBB would be enough justice. Hypocrisy, poor accountability, and unethical business practices are defining characteristics of 5 Star Towing/W.T. Grant's Wrecker & Automotive Services.

  Jasmine James
7 years ago
AAA called them for me. Grant's quoted them 30 minutes or less. An HOUR later AAA called them back because they were not here. They told AAA they would be here in 30 minutes (again). AN HOUR AFTER THAT AAA called them AGAIN and they admitted that their driver was making other stops on the way, but that he would arrive in a half hour. AFTER A HALF HOUR I watched the icon for the driver's truck go in the opposite direction from my location where it proceeded to remain stationary for ANOTHER HALF HOUR while I sat on the phone with a AAA supervisor, after their dispatcher had told AAA he would arrive momentarily and for the AAA dispatcher to observe them change the arrival time after they had confirmed to her that they world arrive at their estimate.My repair shop was closed by the time they arrived pushing me a full day into not having my car, and I will have waited over 3 hours for a 30 minutes or less arrival time.The driver was perfectly pleasant once he finally arrived, but I've never had this bad of an experience with a AAA tow. If I ever have another car issue, and AAA dispatches them, I will make sure that they use a different service provider. I will neither use them nor will I allow them to be paid on my behalf again.

  Niyeshema Sholtz
5 years ago
Worst towing company ever (5 Star Towing) more like 0 star towing! This is a family owned business and the boss is horrible! I have two guy friends who worked for him. He does not pay hourly rates at all. He literally only pays them commission of $10 but expects them to do 40 calls in a week just to make $400. Not only that, he is never on time with their paychecks! These are hardworking men who have been taken advantage of by this towing company! The department of agriculture and consumer services is who this company is under. Call them and file a complaint and get a claims lawyer if you have been taken advantage of as well! This company will not prosper!

  Chris Risalvato
4 years ago
Worst company I ve ever dealt with. They towed my truck via AAA. The driver loaded it backwards. I asked if I should turn it around. He said no it s fine. Well my bed cover blew up and dented my cab and destroyed my bed cover. Almost $3000 of damage and Mr. W.T. grant the owner is denying any responsibility. He won t call me back. I went by there office and it wreaked of marijuana...can t seem to find him. If you have AAA membership make sure they don t send 5 star towing. Apparently he s been run out of Gadsden and/or Jefferson county. Changed his business name numerous times because they are so terrible. Even the Leon county sheriffs office has him in their radar. He used to be Grants Towing I believe. If AAA uses them anymore I will drop my membership. Wish I could post no stars.

  Michelle Weaver
4 years ago
Tallahassee folks - If AAA tries to give you Five Star Towing tell them you want another service. 1 hour turned into 3.5 hours, but everyone complains about the wait. They said they arrived 1.5 before they actually did and I'm pretty sure the guy was stoned out of his mind. I was skeptical he would take it straight to the shop... so, I followed him and he turned the wrong way. It was a straight shot down the road. I had to call the shop so they could notify me if it arrived. They said the same service took a car to three wrong shops before it got to them yesterday. Luckily, it got there eventually.

  Guy Layfield
4 years ago
Breyon did a great job! He pulled my car out of a super complicated position and he was fast! I have been using W.T Grant/5 star towing for 10 years and they are the only company I trust. Always fast always professional no job is to big. If AAA ever stopped using this company I would cancel my membership. Thanks again for helping me out Breyon your the best!

  Valviter Booth
7 years ago
AAA made the service call at 10:45, the driver calls me at 12:59( 2 hrs later). He then states that he can not find the truck, meanwhile the driver is has been stranded on I-10. I assured him that the driver was still there, so we hang up. I tried to call the tow truck driver back, but now he is not answering and neither is the office. I called back AAA at alittle before 2am, AAA now has to find somone else to get the service call. This is the worst experience i had with a roadside emergency. It is now going on 4 hrs and no help. Don't call them in an emergency, because they don't have a sense of urgency.

  Margaret Ducksworth
6 years ago
The driver was very nice and did a wonderful job, but the company leave a lot to be desired. I paid for this tow out of pocket over the phone and asked for a reciept to be mailed to me, gave them all my information. ..a week later still haven't received any reciept. I made several attempts to call the company their phone went straight to voicemail, I left a detailed message, still no response from the company. I called AAA ...funny they got someone to answer right away and did a conference call with us ...they said the reciept will be sent in the morning mail....we will see...AAA needs to remove them from their service rotation. ...

  Dantastic Sloth
4 years ago
Called AAA. Told they would be there within the hour. 90 minutes later I get a call from the driver telling me he will be there within 30 minutes. Another 90 minutes passed and at that point I simply called up and cancelled after seeing these other reviews

  Austin Bell
5 years ago
Driver picked up my motorcycle and he needed help loading it up and then we had to show him how to tie it down. They didnt have the correct material to tie it down correctly. It took the driver hours to tow my bike less then 35 mins away, when i got my bike back there was extensive damage from the tow truck driver dropping it off the truck. unbelievable the worst tow company around.

  Travis Harris
6 years ago
Waited forever for the driver to arrive. When the driver finally arrived, he ripped the bumper off of my car. I mean completely off! Then when I tried to get them to fix it, they sent my calls straight to voicemail. Still hasn't been fixed.

  Allen Davis
5 years ago
Wish I could give zero stars. Absolute worst towing company ever. If you value your time, don't waste it on them. They passed deadline after deadline. They kept telling me they would be there in a couple minutes. And never came.

  Ant
4 years ago
Company came to get my car from a wreck. When I went back to retrieve my things, 100 dollars was gone out of my driver side door. Two 50 dollar Bill's. Will never reccomend this company to anybody. Thieves Wish I could give them no stars

  ARTS AfterSchool
7 years ago
GREAT service! Vez, Driver # 20, showed up quickly. He was extremely pleasant and helpful! Effortlessly hooked up the vehicle and safely towed it to our mechanic. Exceptional customer service experience turned a frustrating situation around completely. Thank you!

  Tarek
5 years ago
After the manager told me I would not receive a bill, and only the insurance company would be billed, I received a bill for over $400 and $25 per day after that. I called them many times per day and could never get a hold of a secretary, employee, manager, etc.

  Kim Terrell
5 years ago
They were on "rotation" list when I was involved in an accident. Refuse to answer their phones and will not "release" vehicle to insurance company without written authorization - hard to do when you don't have a car and they won't answer their phones.

  VIRGINIA FULLER
4 years ago
The driver Breyon G. arrived 40 minutes earlier then the ETA.He was polite and couteous and handed my van with care.

  Kevroc
5 years ago
Missed arrival deadline after arrival deadline. Finally used another company that showed up when they said they would. More than likely you will regret doing business with this company.

  Evelyn Brown
5 years ago
NEVER showed up! NEVER called!! AAA needs to be ashamed of themselves for calling this 5 Star Towing, Inc.!! My $$ My time!!

  Natalia Mack
3 years ago
Grant has always been amazing and professional. I appreciate his service and company when I was stranded on I-10 in the middle of the night.

  Chucklesmcbuckles
5 years ago
This company does not operate in good faith and changed their name to 5 star towing they have held my car hostage for 5 days after my accident my attorney will be contacting the owner if your ever in a accident request it to not be 5 star

  Ryan layfield
6 years ago
Vez came out and took care of us for the second time he's always on time professinol and handles our car perfectly he's the best what else can I say! Thanks so much!

  Heidi Reynolds
7 years ago
AAA sent them and he was within the quoted time. He was very nice and professional.

  Judith Abbott
6 years ago
Worst towing company ever! AAA will lose all their members if they contract with this company.

  Andrew Dixon
5 years ago
Worse tow company I have ever deal with. Very un professional. The girls in the office had no idea what was going on.

  Dustin B
6 years ago
The worst tow trunk company ive ever dealt with. AAA should pull their contract

  Hugh Howard
3 years ago
They delivered my pickup with professionalism and in a timely fashion. No complaints!!