Dale Earnhardt Jr. Buick GMC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sarah Bleakley
a week ago
The intake agent was highly competent and friendly. She promptly and efficiently logged in my vehicle's problem and arranged attention by the service technicians. She kept me informed of the technicians' progress. I was pleasantly surprised that the bill for services was lower than the estimate. It was the best experience I have had at the dealership.

  William Burns
a month ago
We went into the Dealership to look for a 3500 Denali Truck, Paul Fannon spent the time to ask us what we needed the truck to do for us. We determined, with his advice, that a 2500 would a better fit our situation. He found us a beautiful 2500 AT4 that is a perfect fit for us. Thanks Paul!

  Alex Caballero
4 months ago
Our salesman was Cully Crawford. He was very patient, knowledgeable and willing to help us get what we wanted in a vehicle and worked with his finance team to get us the best price. We didn t plan on buying a car today but he made us so comfortable and found us a great deal. 10/10 recommend coming to this dealership and asking for cully! Not pushy and very friendly!

  Jayla
2 months ago
A special thanks to Lance Howell and the sales crew for their outstanding assistance. My credit was accommodated, and I'm overjoyed to be leaving the lot with a 2024 Buick Envista. He put a lot of effort into getting me the car I wanted so thank you! These gentlemen have my sincere gratitude.

  marc cialoni
2 months ago
Lance Howell was very knowledgeable and professional throughout my car buying experience. I will recommend Lance and his team to buy a Buick or GMC. You will not be disappointed!!

  Don Snyder
a week ago
As usual, I scheduled the service ahead of time. When scheduled, I walked in and they immediately generated the paperwork and took my truck in for servicing. A short time later it was all done. Paid my bill and was on my way.If you were to look up the word Professionalism, you would see their smiling faces. I couldn't ask for better service.

  Adam Jones
3 weeks ago
Very good experience from beginning to end. Travis Asbell was the salesman that i just purchased my new truck from and he has been more than helpful. Very accommodating, and also responsive to all of my Calls/Text/Emails. He has worked diligently with me throughout this process, and has made sure to give me the best buying experience possible. Would highly recommend for you to give him a call, as well as a chance to earn your business.

  Robert David Orr
4 days ago
Disappointing experience to say the least. Took my GMC truck in for service work under warranty, and it's been a nightmare. No communication unless I called them. No updates about status unless I reached out. They've had my truck for more than a week now, and I've heard from them precisely one time when they first received my truck. Service person was rude to my wife. The person helping couldn't be bothered to give us an estimate for when we'd have our truck back. That truck is our only transportation and we have no idea when we'll get it back.

  al clark
2 days ago
First and foremost, I scheduled a 10:00 appointment for an oilchange. We arrived promptly at 9:55. As we waited, 1 hour passes, 2 hours pass, we inquired when would the service be completed? Then they informed us that they had broken the oil plug, and was waiting on the part to be delivered to the service department in a few minutes. The part arrived an hour later ( 3 whole hours for an oil change with no communication). We were finally told our vehicle was ready from one of the service mechanics who just happened to be passing by the waiting room, not even our adviser. I cant believe no one in the service department had the decency to keep us informed about the current situation of our vehicle, and acted like it was no big deal.This is probably by far the worst customer I've experienced. I can no longer with good conscience refer them for anything (and to think I've bought two vehicles from this company). SMH

  Liz Kelly
5 months ago
Paul Fannon, Austin Howze and Jamie Crum made it an incredible experience. They were able to help me with trading in my car. I came in thinking I wanted a used car and we looked at a few but ended up with a new car with a 5 year warranty. They made it easy! They explained each step and helped me find what I needed. Paul took the time to walk me through the features of the car and introduce me to the service department for oil changes and maintenance. Amazing service!

  Rosemary Isham
2 months ago
Sean did a great job getting me into the truck that caught my eye! He is easy going and super knowledgeable. I would recommend that you take a look if you find yourself in the market.

  Evelyn White
6 months ago
From the moment I stepped on the property until I drove with my 2024 GMC off the lot I have received EXCELLENT straight forward honest service. Travis Asbell and Austin Howze have been excellent at finding me a truck that suited my needs despite an Auto Workers Strike. Every step in the process they have been warm, friendly, professional and patient with me. I highly reccomend buying from them. Josh Williams was amazing helping me thru all my paperwork and financing. I'm very happy and pleased with every aspect of my purchase.

  Helen Schwarz
2 weeks ago
Jennifer is an experienced, customer focused, excellent service writer. She is always professional while being friendly and welcoming. She keeps you informed on progress and status of repairs.On another note The new check-in process is not customer focused -better for customer to be at counter and be able to see screen while talking to service writer.

  Micah Posey
4 months ago
Lance Howell and Austin Howze were great to work with! Both were understanding of my needs and helped get me in the right vehicle. I felt they were invested in my personal needs and not just trying to make a sell. I would definitely recommend to anyone buying a car.

  Holly Reed
3 months ago
I can t say enough about the team at Dale Junior GMC Buick Cadillac. This has been one of the best experiences to date, by far! It says a lot when your combined purchases have exceeded 15 vehicles. Travis Asbell (sales advisor), Jonathon Szeliga (sales manager) and Joshua Williams (Finance Manager), Keep up the fantastic work guys! You all are quite the powerhouse team! Looking forward to working with you guys again in the near future.

  India Anding
4 days ago
My experience with David and Martin was great. They took their time and made me fill comfortable and made sure all of my questions were answered. Want people who dont hassle you or play around , see these guys and this dealership.

  Michael Murphy
3 weeks ago
Great experience. First time I came in I test drove a truck that I enjoyed but was out of my price range. Tanner sent me some more options that were appealing and in my price range and I came by a couple weeks later to test out and purchase. Good customer service and patience

  hedgesbm1
5 months ago
Y all go see Alvin Williams at Dale Earnhardt GMC in Tallahassee! He was absolutely amazing and helped me and my husband get into a vehicle of my dreams! His customer service was truly the best!!! thank you Alvin so much! I can not say that enough!!!!

  gordon devoss
5 months ago
This review is more for my sales professional of multiple vehicles (Paul Fannon) than the dealership overall. We have purchased three vehicles from Paul...he is going on 20 years at this dealership and is super knowledgeable on the vehicles, options, and pricing. He is also patient and not at all pushy or overbearing...quite the opposite actually. He communicated everything clearly in writing and took time to test drive and go over features in the vehicles of interest.After we got offer pricing from Paul on our recent purchase of a new Yukon Denali, there were a few dealer add-on items that I did not want (not asking for them for free, but not wanting them at all). I didn't want LoJack ($1,500) or ceramic coating ($2,500) added to the vehicle and I showed that our trade-in offer was low. Paul went to management with my request as neither of these add-ons had been installed yet.Management then sent out young sales clown Austin to 'play hardball'. After Austin honked his red clown nose and and was completely unwilling to budge on either of my requests, we told Paul thank you and left. This literally took about 30 seconds from start to finish.A few weeks later at the end of the month, our original offer must have sounded much better as Paul went back to management and got the deal MUCH closer to our offer and we purchased our 3rd vehicle from him. They two dealer add-ons were dropped and Paul got our trade-in value up.Also, Jamie Crum was a pleasure to work with. He is the guy who shows you warranty and service options and you sign final paperwork with him. Very informative, not pushy, and very quick.

  Jessica Love
a month ago
Paul Fannon and the rest of the sales team made me feel confident in my decision when buying my new vehicle. They were knowledgeable about their own products, as well as comparable vehicles and outlining differences between them. They were very patient and responsive to the myriad of follow-up questions I had, as well as my multiple requests for test drives as I mulled over my decision. Having been to multiple (!!!) dealerships on my car buying journey, I can honestly say they were in the top 2.

  Robert Fairbanks
2 months ago
Tanner Atchison is an outstanding salesman. I appreciate the hard work helping me through this process with my trade. He went above all circumstances to make sure this vehicle would be mine. Great hospitality. One of the best experiences in Tallahassee.I would definitely recommend him for a more challenging position.Thanks Tanner, keep up the good work again thank you..

  Denise D
5 days ago
I purchased my GMC truck from a used car dealer here in town last October and I didn't haven't a week the engine blow out. So since it was made by GMC I had it towed to the GMC dealership last November and my truck has still been sitting there with no communication with me on when it will get fixed. It's been there for the past 6 months! They don't call and give you any updates and when you go in person to talk with a staff member they completely ignore you the whole time. I've tried many times to call and can't even get through. Totally unprofessional and thoughtless to their customers. I really thought this dealership was much better but I get treated way better at Werner Kia!

  Karen Lockard
a month ago
We had a very easy and pleasant buying experience with Craig Lewis. We did not feel any pressure or "fast talk". We would recommend Craig to any prospective buyer. It was as easy a process as possible.

  Susan Bulecza
2 months ago
We had a great experience working with Paul Fannon on the purchase of our new Acadia. He was very knowledgeable about the car and took great care to ensure we understood how all the components worked. He also made sure the car was sparkling clean when we picked it up. He and Josh made the whole buying process painless!

  Santhana Drake
4 months ago
First time having any major service work performed on our vehicle at 'Dale Earnhardt Jr.' Service consultant 'Terrick McNealy was very professional and helpful. He educated me on the extended warranty process and took charge of personally contacting the warranty company and addressing our concerns. Our vehicle was repaired in record time. Pleasurable experience and (5) STARS.

  Jessica Doolan
3 weeks ago
We purchased a vehicle from Paul Fannon this weekend and as always experienced exceptional service from him. He makes the process smooth and I have always felt confident in his reccomendations. I have worked with Paul professionally for many years but this was my first time as a customer. We will definitely be back to see him next time we are in the market for a new vehicle. Thank you Paul!

  Angel Cruz
a week ago
Beware before purchasing a vehicle from this dealership. I purchased a new vehicle in December of 2023 and 2 months later seem that the vehicle was in some type of accident. The dealer never told us about the damage. Now the paint is peeling and has air bubbles. The dealer told me they can't do anything for me. Buick told me the same thing. I will give it a zero star if I could.

  Avais Mc
6 days ago
Craig and Donovan was great! I asked that we do as much as possible over the phone to cut down disappointment in person! My experience has been great 10/10 recommend.

  Drea Drea
3 weeks ago
Tanner and the whole team did a great job and worked hard to get me into the car of my dreams. I would recommend Tanner to all my friends and family. Tanner was nice and had a smile on his face. Thank you Tanner for helping me

  Patricia Bonner
2 months ago
West and Jamie helped me with my purchase. I am extremely pleased with the service I received. West was patient and the consumate professional. Jamie also provided excellent service. Both men are pleasant to work with and knowledgeable. I am pleased with the product as well as the service I received. As an African-American, I am very sensitive to the way I'm treated. These men gave me the utmost respect.