Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Josh Anthony
a week ago
I don't usually leave reviews, but since I waited over 3 hours for the driver to never show up. 5 star towing? I wouldn't give them a star if I had too. Worst towing company around. DO NOT RECOMMEND. Take note on the other reviewers for this company.
Mitchell Caldwell
a month ago
I highly recommend this company. I had the most humble operator by the name of Brandon. He was kind, well mannered, and very knowledgeable. Brandon went above & beyond, to ensure that my family made it home safely. Brandon was on time, thorough, and most importantly he was safe in doing his job by the book. Mr. Grant the owner of the business truly has a great employee in Brandon.
Matthew Nichols
4 months ago
I was attending a game from out of town when my power steering went out. I called AAA was told 2 hours, driver was there in 15 mins. They towed my truck to a shop I chose and after 3 days and that shop quoted me an outrageous amount then told me they couldn t fix it anyhow. I called 5 star to tow it to another shop and they offered to fix it for me I was nervous about the reviews but went ahead anyway. They fixed me up fast for a fraction of the price of the other shop. He knew I was not from around there and could have taken advantage but didn t. Highly recommended.
Synovia Brown
a month ago
The driver showed up in a timely manner. He was friendly and helpful. My driver Brandon made sure my truck made it to it s destination safely. They are five star for me.
gary smith
3 months ago
The only reason i didnt give 0 stars because it wasn't an option.. negative -100 would be my rating..This place is a scam ..a ripoff of incompetent rude deceptively dishonest lying people.. i had the sameexperience Chaka Thomas who rated them on here..DO NOT !!! even think about using these people ..i am cancelling my AAA membership because they continue to use these people even after multitudes of reviews like this..unbelievable.. an entire day of mine is missing (yesterday) because of them . wow..just wow....
Ethan Diggins
a year ago
DO NOT ALLOW AAA TO SEND THIS COMPANY! My car broke down so I called for a tow. I was told it would be 1-2 hours until someone would arrive. After 2 hours I called 5 star automotive to ask when they would arrive and they told me I would get a call from the driver. I waited and called back a after another 2 hours and the lady did not give me an answer on when they would arrive and hung up on me. Eventually someone did show up but I was stranded for over 5 hours. They are incredibly unreliable and should not be in business.
Brian Barfield
a year ago
Initially it started out as just a tire change, then unfortunately my car wouldn't start. The service tech was so patient and helpful. The Service Tech changed my tire, towed my car to my residence, and then went out of his way to diagnose the issue & fixed it. Thank God for 5-Star & I thank God for allowing 5-Star to hire such a great Service Tech!Services: Special vehicle towing, Tire change
Chaka Thomas
8 months ago
They kept my car for 6 days before towing to the location. They do not answer the phone or return messages. I went several days not know where my car was. They were hired through AAA.
Ronald Cross
a year ago
Set up a tow with these guys through AAA. They gave me an eta of 1-3 hours. After 3 hours I called and texted several times and got no response at all. Called AAA just to find out they declined the tow. Why in the hell did it take 3 hours for Me to be notified of this??? And why wasn't I informed by the assigned provider the minute they decided to decline the tow instead of them completely ignoring me?? First time ever using these guys. Definitely the last. If you can't even communicate with your customers then just close your doors and go home. There's definitely truth behind all the 1 star reviews.Service: Car towing
Drum Mic
a year ago
AAA Dispatched at 7:35 am with 1 - 3 hr window. Called AAA to find out how much longer at 10:30 a.m. They said it would be 1 hr longer after checking with the towing company. Still no tow truck at 12 pm when I called AAA again. They checked and zero star towing had "declined" service, but that another co was dispatched and should be 1 hr away. That new towing Co called immediately and are on their way! Forget you zero star towing Co, and thank you new co! If the owner says that they have no record, please refer to ticket 51163 from AAA, 8/20, 7:35 am. All visible and you even acknowledged it.
Katrina Cook
a year ago
I put in a service call through AAA and this is who I got. They showed up at 10:00 pm on 8/28 to pick up my car and while putting it up on the truck, he got a call to go get a police car. He dropped mine and left saying he will be back. Now they have my car at their lot and won't deliver it to me. He started dodging my calls, so I called from another number and he answered. Now he beats me getting mad because I want my car. Then he hung up on me. I have called AAA 3 times asking them to get another tow company to go get it and bring it to me. They are about to be on the list in a minute too. But I am writing this review on 8/29/2022 at 9:30pm and I still don't have my car.Service: Car towing
VJ Henderson
a year ago
Called AAA several times. No one showed up or called me until 12 hours after my initial call. I have canceled and paid for a reliable towing company that showed up within 30 minutes. I work in a position that requires the need for towing services on a regular basis and this one is by far the worst. Just spoke with a person at five star and was hung up on. Do not use these people. Also bye AAA.
Charity Ortiz
a year ago
5 Star has been very patient with me when it comes to handling my unique car situation, and I m incredibly grateful to them for this. While we did have some communication issues at the beginning, this was resolved. Don t let the other reviews deter you - I recommend calling them during work hours as this is when they are responsive. I have had no issue getting a hold of them when calling between those hours. I mention this because I believe they may work towing after-hours, as this is how I was connected with them, through AAA.While I have not had my car officially repaired, they did provide me with two itemized lists (one with repairs and one for diagnostic alone), which I found very helpful. Thank you!
Amy McKenna
a year ago
Absolutely the worst towing company aaa referred us to them and they abandoned me on the side of the road for 24 hours and the lady at 5 star lied to me twice and said he will be there in 35 min call lake Jackson towing and they helped in 10 min! Do not use this company they are liars
Joe Durk
2 weeks ago
Brandon Brandon Brandon!!! All I can do is thank the good lord a fast and efficient guy like him showed up thanks for everything Brandon!!
Lydia S
a year ago
Never showed up or gave any updates on location or service. This was automatically assigned through AAA. Waited 4 hours with no update. Finally called AAA and they are currently trying to get another towing company to come out. This company deserves 0/5.
Nyla C.
a year ago
This place is a scam. I called AAA to tow my car once it died. They sent out 5 Star Towing; and they assured me they could fix the problem at a "discount". They messed up my alternator, but told me they fixed it. A week after getting my car back, my car died in the middle of the road as I was traveling on Tennessee Street. They also do not know how to answer phones! DO NOT BRING YOUR CAR HERE!
Grant Dunlap
a year ago
Absolute trash company. I needed my vehicle towed so I called AAA. They went through this company and they never showed up. I called them directly and the person who answered the phone sounded like she was either asleep or high. She said she contacted one of their drivers an hour earlier and he never took the job. I called AAA back and they had to find another tow truck company who called me immediately and was there within the hour.Service: Special vehicle towing
Desirray Peters
3 years ago
Contacted AAA for a tow. Was told 5 Star would be towing my car. Estimated time of arrival was supposed of been 3:39pm. Driver updated the tracker and said he had arrived; which wasn t true. Contacted the tow company, dispatcher gave some excuse about the driver phone dying. How convenient? But the driver phone wasn t dead when he just updated he had arrived but hadn t. Waste of my time. Dispatcher said the driver should be arriving in 15-20 minutes in which that didn t happen. A bunch of crooks and lies.
Scott H
2 years ago
I can't remember when I have waited so long for tow truck service. I contacted AAA Monday late morning or early afternoon and waited. By 4:47 PM, after checking the tow truck route map, it said "arrived." I looked out the window and no tow truck in sight. I called AAA to cancel as the repair shop closes at 5:30. First time using the repair shop and he's also the friend of a friend so I didn't want him waiting past closing time, so I canceled the call. The next day I called AAA again around 8:30 AM and they re-opened the call with an estimated arrival of 11:00 AM. Again, around that time the app showed that the truck had arrived and no such thing. AAA said that they must have entered that (truck company?AAA?) for another call, giving a new arrival time of 12:57, which eventually turned into picking the car up around 2:30. The driver was nice enough and all, but I wanted to laugh when he said that they had a shop and could take it there if I wanted him to.Service: Car towing
Scott Megary
a year ago
6 Hours later and my wife is still waiting on the side of the road for Five Star towing thru AAA. Tried to call Five Star direct after 2 hours no answer, 1 hour later called them again, was told one car in front of us and it would be another hour and a half, 2 hours after that called AAA to ask to use another company. AAA rep said Five star told them it would be another hour and a half and one car in front of us.Hmm sounds like I ve heard that before.Not a reliable company. Zero stars. I Do not recommend. Going to try Payless towing instead.Service: Car towing
Cristal Bevis
2 years ago
My Husband called AAA today about 12:00 PM to have his truck towed from Tallahassee to Cairo. He was told they would be arriving via the AAA app at 2:30. He called at 2:45 and the 5-Star dispatcher said arrive MAYBE by 4pm. Then he received a text from 5-Star stating arrival time w/in 150 minutes. I would not recommend 5-star to anyone and tell AAA to not use 5-Star unless you want to wait in the heat for hours upon hours.
Heather Kobylarczyk
4 months ago
Just witnessed one of your drivers cut across 3 lanes on Mahan to the turn lane on the left then cut back across those same lanes and go right into the Walmart parking lot where he was driving just as bad and tailgating someone while trying to park.......
Bonita Willis
2 years ago
If you have Triple A and they offer this company, DO NOT USE THEM!!!! The tow truck driver was awesome, and that is the end of awesome, or even anything positive. Instead of towing my truck to the destination I gave them, the driver called me (4 hours later but he did at least call me) and told me his boss had taken my truck and sent it with another driver. Sent it where? Good question because it did not go to my mechanic, and nobody knew or nobody would tell me where it went. Triple A had no idea, the owner of the business would not answer his phone, neither would the 2nd driver. I spent 4 hours last night searching for MY truck. The original driver eventually found out my truck had been towed to a yard on the south side of Tallahassee, in the wrong direction of where it was suppose to go. The 2nd driver finally answered the phone around 7:30 PM and told me he had been asleep and his phone was dead. Customer service is not what this company is about. I will never allow them to tow my vehicle again. Now I am reading all the horror stories from other customers. DO NOT GIVE THIS COMPANY YOUR BUSINESS! They do not care about you or your vehicle.Service: Car towing
delores stuart
11 months ago
ZERO STARS The tow driver dumped my motorcycle when he was trying to put it on the truck. he didn t even know how to put the bike in neutral. I told him that he is not able to do this by himself. He said he is the only one. I told him then I will have it towed another day. He said. I m not going to argue with you. I Then pointed out that he scratched my black pipes and he said it s okay no damage. SERIOUSLY!! It s a 2022 the bike is new It had to be towed because of an electrical issue. He then jumped in the truck and left. 5/20/23 12:30 pm
Victoria Griffith
11 months ago
Drivers are very reckless. Was driving home from work, witnessed truck with tag E33170 @5:36 pm 5/19/2023 driving 45 to 50 mph heading west on 7th toward n. Gadsden. Once at the red light, driver pulled out in front of all traffic to switch lanes and cut off anyone else who was at the light. Because hehe driver was being so careless the car that was being towed was bouncing side to side and looked as though it may topple over and take out any nearby structures/vehicles. Do better.
Linda Fish
2 years ago
My husband had called AAA and they sent this company. We were going to have our regular mechanic do the work and the driver started saying about other people complaining about our mechanic's work, etc. The driver said they should take our car to their garage instead. This was on Tuesday. My husband never got calls back. You cannot call the company. You call the owner on his cell and he never returns your call. The mechanic told my husband he wouldn't release the car until we paid for the diagnostic services. No one would give us a price. We went today, demanded the price and drove the car to our original mechanic. Do not use this place. They are horrible.Service: Car towing
C Powell
a year ago
I am giving 1 star because you have to. I called AAA and was dispatched for a tow at 9:40 am and was given a window for 1-3 hours and I said to myself that s too long, looking at 5star s reviews I called AAA back and requested to get another company and I m glad I did. It is now 6:15 pm and i just got a call from the 5star driver saying he s on the way lol dodged that bullet won t be using their services. I can t believe it smh WOW!!!!!!!!!
CJMia61 Harris
3 years ago
Horrible, absolutely horrible company!!My ordeal with Five Star Automotive & Towing started at 5:45 a.m. when I called AAA (American Automotive Association) for a tow. They sent this 5 Star Company for my service.I patiently waited for them to arrive 3 long hours later. And, THIS waiting I did NOT mind and was not my issue with 5 Star.The tow truck arrived at 8:50, loaded the vehicle and the driver verified that he had the correct destination address. I confirmed the address and told the driver I would follow him. When he told me he needed to get gas and had to go to the approved 5 Star station, I decided to drive on to the house. So at 9:16 a.m., we both pulled out for the 45 minute drive.I get back to the house and wait for the tow truck. At 11:37 a.m., the tow truck has still not arrived so I call AAA to find out what has happened.At 2:09 p.m., I called 5 Star Automotive and Towing, who by way, was very rude. The lady at the office said they had "live" customers stranded on the side of the road and would get the vehicle to me at their convenience. After her rudeness, I said I would report the vehicle stolen if it was not in my possession in an hour and half.I immediately called AAA and told them the same. I was put on hold by AAA while they called 5 Star who said at 2:16 p.m. the vehicle was loaded and the tow truck was on the way per 5 Star Automotive and Towing on the way. Of course it was not and I dealt with AAA the rest of the afternoon.And mind you, when calling AAA, you do not get the same person each time and you have to repeat the issue each time . So nice, patient me did not call the police because I did not want to deal with more people, more phone calls. My mistake ..... I SHOULD HAVE FOLLOWED THROUGH AND REPORTED IT STOLEN.From the 9:16 a.m. load and drive off time, to the finally delivered and unload of 7:00 p.m. was 9 hours 45 minutes. Did ya hear me??9 HOURS AND 45 MINUTES.Very, very irritated but politely I asked the driver what happened. I said I thought you were going to get gas and be right behind me. He informed me he was, BUT THE OFFICE called and told him to take the vehicle back to their shop so they could do OTHER business. He said this happens often especially if the tow destination is not close by.The reason I asked the driver what happened was because his office told AAA that I knew they would be delivering it at their convenience. THIS 5 Star Automotive and Towing company LIED TO ME, ABOUT ME AND TO AAA.This company KNEW the pickup and delivery address when they got the offer from AAA to do this job. They KNEW it was 39 miles away. They never should have accepted the AAA offer if they were not going to deliver it once the vehicle was loaded.I hope I never need another tow or service but if I do I have it on file with AAA to NEVER EVER send 5 Star Automotive and Towing to me again. I will also be contacting the Better Business Bureau.Repeating:After 9 hours and 45 minutes, they finally arrived and unloaded at 7:00 p.m.Did ya hear me??9 HOURS AND 45 MINUTES LATER.Horrible company!!CJHarris
Steve Liedy
a year ago
Initiated a tow with AAA at 1:00. Time estimate was 3:15-3::30. Sucked but it is what it is. Called AAA at 4:00 to check the status. They contacted 5 Star and said be there in 5-10 minutes. Called AAA back at 5:00. Oops can t make it. You decide whether you want to use this outfit.Service: Car towingService: Car towing