Quick Lane at Essential Ford of Stuart

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Pita 23
5 months ago
Very efficient and kind staff who take the steps to make the experience smooth. Tom the service manage manager communicated with me the entire time with updates and I found this to be extremely professional. I knew exactly when and what they were doing in the service stages including duration and options of repairs.Services: Tires, Body & Trim, Oil changeServices: Tires, Body & Trim, Oil change

  sam dee
3 months ago
Dealership is run by crooks. I was charged $1,600 for some ESS package on a new vehicle that was never installed. I called the sales manager to complain and he was rude and total scum. I just read the other reviews and see many hundreds of others were also scammed. I will be preparing a class action law suit this week against this dealership and Ford this week. Anyone that wants to join please reach out to me. I will fund it all.

  Daniel Basselgia
7 months ago
I recently purchased a car from Essential Ford of Stuart and had an exceptional experience. Alex, my salesperson, was knowledgeable, friendly, and attentive. The dealership was transparent, providing all necessary information without any hidden fees. The ordering process was seamless, and Alex kept me updated throughout. When I picked up my car, it was in pristine condition, and Alex took the time to explain its features. The dealership's commitment to customer satisfaction extended beyond the sale, with Alex following up to ensure everything was going well. I highly recommend Essential Ford of Stuart and Alex for a stress-free car buying experience.

  K Hubbard
4 months ago
I have been going to these folks consistently for years and each time I always leave satisfied my vehicle has been properly taken care of. When something like that happens on a consistent basis you know that providing excellent customer service is a core principle......part of their corporate culture.

  Sonday Sanguinetti
7 months ago
Essential Ford took over a very unreliable dealership. No one that I was in contact with wanted anything to do with them. However, since the new management in there, I have to say that all of my experiences with their service have been great. They were not my first choice when needing service for my vehicle, but they were closely located and convenient. I have had awesome service since the new crew is there now. I would recommend them to others now. My only negative experience was with the courtesy driver. He was not friendly, courteous or nice. I no longer use the courtesy vehicle and make my own arrangements. Much improvement has been made and this service department does all that it can within their scope when I have to use them. Great job on making improvements in this area, Essential Ford!Services: Electrical, Body & Trim

  Mike Bell
6 months ago
I asked for the inner wheel and tire to be used for rotation and the truck comes back with 14 Oz of weight on the outer new aluminum wheel. Not to mention they counterbalanced the weights. Not what I expect from a dealership level of service.

  Josh Hermonson
7 months ago
I wish all service advisers were like Dustin at Essential Ford. He made sure I knew exactly what step of the process my truck was in at all times. He stayed in constant communication with me and was always available when I had questions.The techs who worked on my truck were also very thorough and made sure everything was done according to the outlined procedures.Thank you so much for fixing my truck. I can t tell you how appreciative I am.

  Leonard
a day ago
Service repairs were completed in a very timely manner. Great experience. Thanks

  Diego Conti
5 months ago
Awesome experience!. Matt was absolutely great with us! After going to other 4 Ford Dealers, Essential Ford of Stuart made it right!. (Never go to Lorenzo Ford in Homestead, they are crooks).

  Royce Jones
5 months ago
Do not take your vehicle here for service. 5 months to fix problem they induced after replacing water pump. 5 months! Incompetence at the highest level. The service manager should be cleaning restrooms as he is not capable or worthy of representing Ford. The management of this dealership needs to take an active participation in overseeing a service department that is currently run by a buffoon. As a concerned Ford customer of over 40 years, this service department is in dire need of help!Service: Auto engine diagnostic

  Jim Harp
8 months ago
Quick Lane from Essential Ford of Stuart sent their mobile technician to my workplace for a recall repair. The technician was excellent, arrived at the set time, and was very friendly and professional in doing the repair. I would highly recommend the mobile option. I had not been able to get my car in to the dealership for this recall. They called me and explained they would come to my work at no cost and make the repair. Very convenient and helpful.

  Ted Greisen
a year ago
Charged $112 for a $65 part harness (OEM Price $65), Quoted $705 in Labor to install. Shop down the street will install for under $100 and run post diagnostic check to make sure everything works. BTW, they wanted $853 to fix the harness. I spliced the harness back together in under 1 hour and everything works great. Still going to change harness out when it comes in.

  Rob
a year ago
Purchased my 2022 Braptor :) John & Dustin in service were great , my sales man Guy, fantastic and Randy and Brian made the deal happen... couldn't be happier.

  Peter Daley
4 months ago
Back again for oil change and tire rotation. Work was completed almost 1/2 under estimate. Great lounge and wonderful staff. Worth the drive down from Fort Pierce.

  Steven Fox
4 months ago
Working with Chris in sales and Jon in service is a home run. They did the right thing for me and I mHappy with my purchase and all involved to help make it happen.

  Verner Joe Mahler
6 months ago
I was recommended to Essential Ford by my Brother and was very pleased with all that was done in my Expedition.Job well done , on time.Dustin Bauer was my Service advisor and kept me posted thru-out the whole jobI highly Recommend Essential Ford, and.... see DustinServices: Transmission, Steering & suspension repair, Auto engine diagnostic

  Ryan Zug
9 months ago
Dustin at Essential Ford in the Service Department is amazing. He got us in and out in less than a day with our check engine light on, he said diagnostic could take up to 48 hours. He got it done within 12 hours, issues taken care of!!! Thanks Dustin!!!

  Hunter Avery
8 months ago
Is your goal to drive back somewhere multiple times and get nothing solved or maybe you sit at home dreaming of being able to call and check on whether you vehicle is finished to find out it s done and they just hadn t gotten around to calling you? Better yet if you like being treated like your time is of no value, watching people chit chat and play on their cell phones while you wait in-front of them and still have to go back multiple times to get your problem solved then you have come to the right place! These boys and girls can hook you up on wasting your time and hard earned money to get nothing resolved.1 star is far too much to give Essential Ford in Stuart Florida however, there isn t a negative star option on google yet. After 3 days of no vehicle to trouble shoot a leaking sunroof and steering wheel volume button that didn t work I was able to get the parts I needed ordered. Who knew the sunroof weather stripping cannot be replaced like all other weather stripping. You have to replace the entire sunroof for about 2k. And the 1 week ship time will turn into 14 days plus another week to get back on their schedule. On the bright side, they fixed the issues in 1 day. Until both issues started again 4 days later. Amazingly enough this time the drain was clogged. Would have imagined that would be the first part to check but that fix would be way less expensive and time consuming. But they did get it in and fix that issue. However the volume button well that s a different part that evidently doesn t work and it s another $200 and a day without a car.I can try to understand if the car was 10 years old heck maybe even 5 but 3 years old and purchased new with less than 25,000 miles seems a tad crazy.It is now 3 weeks later and the service manager has not returned my call to address the issues. Must be in an intense game of candy crush or words with friends on his cell phone against his other coworkers who were to busy to greet you or ask if you need help when you come in.My suggestion is if you value your time and money your go else where or be prepared for a huge disappointment .

  cathy ann toye
a year ago
Awesome service center experience. Dustin was able to look at the history to see that the ABS sensors on the rear needed to be replaced (as the "idiot" light stopped going on). Knowing that we had only one car, they provided shuttle service both ways to our home so we didn't have to wait in the showroom for the two hours (or rent a car for the day). The shuttle drivers were awesome as well, Jessica and Casey. Thank you

  Glenn Sullivan
4 months ago
While the quality of dealership service and turn around times in general appears to be getting worse, Essential Ford has provided excellent service through knowledgeable and hard working staff. I have had them do 2 difficult repairs in the last 2 years as well as regular maintenance work. Turn around time is good and there have been no issues with the work they have performed.Services: Air conditioning, Oil change

  A Avt
11 months ago
I purchased a Shelby F150 from Essential Ford of Stuart and I could not be happier with my purchase. The sales team took great care of us and was patient and attentive to our needs. We look forward to do more business with this dealership.

  Lance Quinn
6 months ago
Essential Ford does a great job! Dustin Bauer, especially, does a fantastic job with his customers! Thanks~Lance QuinnServices: Transmission, Air & cabin filter replacement, Exhaust, Tires, Steering & suspension repair, Electrical, Auto engine diagnostic, Body & Trim, Brakes, Air conditioning, Battery, Oil changeServices: Transmission, Air & cabin filter replacement, Exhaust, Tires, Steering & suspension repair, Electrical, Auto engine diagnostic, Body & Trim, Brakes, Air conditioning, Battery, Oil change

  David McCluskey
8 months ago
John Kiefer is the best service advisor you can find. He is honest, respectful, and keeps you informed throughout your repair process. He is quick to respond back and follows through with what he says. It was a pleasure working with him.Services: Transmission, Body & TrimServices: Transmission, Body & Trim

  Kayla Kratz
9 months ago
Essential Ford of Stuart did a fantastic job meeting our needs in our new Expedition. They were very personable and pleasant to work with. I would highly recommended visiting them!

  Austin Absher
a year ago
To start off with I m not the kind of guy to leave reviews. I first took my truck in in December 2022 for a coolant leak. The coolant leak was fixed under warranty but while it was there I informed my service manager Dustin that my transmission had a clunk in third and fifth gear. He said they check it out while they had it and found the problem right away the parts however, were on backorder. Which I understand is not the fault of the dealership. Once the parts came in, they promptly made the appointment, which I was expecting to take about a week. I gave them my truck on Monday and had it back Wednesday midday. The truck drives in shifts as it should no coolant leak no clunk in the transmission. I would absolutely recommend essential Ford and Stuart to anybody looking for a Ford dealership/service provider.Service: Transmission

  Chris Henry
7 months ago
Friendly professional staff. Vehicle was taken back early. All requested services completed timely and no up sell! Would def recommend.Services: Tires, Oil changeServices: Tires, Oil change

  Nicole Rathnaw
a year ago
I use to love Ford. We haven t had any issue with my Explorer. Took it in for a factory recall and since then it continues to leak fluids. This started Nov 22 and not it is Jan 23 and we have taken the truck back 5 times- still not fix. We are expected to pay for the deductible for the same issue over and over. We do like our service manger. We are also in the shopping around stage for a new truck for my hubs- we will not consider Ford after this experience

  Jay Martin
10 months ago
Service desk and reps were friendly, attentive to me and efficient. The entire facility is very clean and friendly. My service was complete in the time that I was told that it would be. I will continue to use Essential Ford of Stuart.Services: Tires, Oil changeServices: Tires, Oil change

  Rachel Janulis
a year ago
This dealership was the best experience buying a car we have ever had. They answered our questions, we told them we were in a hurry because of our children and they went above and beyond to accommodate us into an awesome SUV. Our sales person Justin is great, he was not pushy, very knowledgeable and made the experience really enjoyable. Brandon in finance stayed late to help us, answered our questions and made financing a breeze too. We really have no complaints and could not have had a better experience. We will be back to buy our next car!

  Jackie
7 months ago
Great experience with Essential Ford. Advisor Jovanni was great, had my vehicle back in an hour. Great customer service.Service: Oil changeService: Oil change