Pep Boys

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Antonio Miles
a week ago
I walked in at 5:20. They close at 7 PM and all I wanted was to have a wheel balanced and they told me that they cannot give me probably day which is insane. It Really seemed that they didn t want to work at 5pm. I drove 25 minutes out of my way just for them to turn me around an hr and half before close.

  Marie Bryant
a month ago
This has been the most incredibly frustrating experience I've ever had with an automotive service chain. I called to make an appointment for my husband's work van. We dropped the vehicle off on a Friday. On a side note, appointments apparently mean nothing to Pep Boys, you might have well just be a walk in. You will not be served any faster. So they proceed to cancel the appointment without calling us, merely sent a text saying it had be cancelled no information as to why. After finally getting a hold of them we found out they wanted to add more services to what we what we originally requested. They are able to get the okay form my husband's employment to do the work. It was two days before we could get the van back. After calling, they told us when it was going to be done over the phone but when we went to pick it up they tell us "no, it's going to be another 2 hours". This was especially frustrating because we live almost and hour away. All this to say please do NOT waste you're time here.

  Jeri Hutchings
a month ago
Wonderful experience. Told them I had dropped Kenny off for the heart procedure and they got me right in. I will for sure be back here when I need stuff done. Thank you so much for your kindness.

  Celeste Taylor
a month ago
I try to give companies the benefit of the doubt after reading bad reviews but I should have listened and called another place. I called and told them the exact specific tire I wanted on my SUV, when I picked my car up they were the same brand but not tire! They also charged me $16 for brand new valve stems but they were old and corroded. Next time I'll pay Walmart $400 for 4 brand new tires of MY choice instead of waisting time with this shop and their employees. Now to my husbands car, we had a 10am appointment just to get the two back tires replace, that's it. his car sat at their shopLot for 5 hours before we called to see how much longer , they said an hour more because it's being worked on, we drove by and it was still sitting in the parking lot so we got it and left. I WILL NEVER RECOMMEND pep boys!!!!

  Lance Hurlbert
2 days ago
Had a bad experience 1time manager tried to fix the issue, I gave them a second chance and it was worse. Had truck from 7 am to 5pm didn t do the rotation and balance.When I arrived I asked then they want to start working on it. Service is terrible and the attitude of the guys are bad. Save yourself the stress and go elsewhere

  Jeff Berman
5 months ago
Fantastic service. One of the very few places in the area that will work on a Tesla. They even have their own pucks. Couldn't be happier with them. Great pricing and fit me in immediately with no appointment on getting new tires in a pinch. Every single employee was fantastic.

  Alice Sidoti
3 months ago
As always another trusted visit to Pep Boys on Spring Hill Dr. My engine light was on. I drove my car straight to Pep Boys without a second thought. If you want Great HONEST Service check them out for yourself. Oh! My car was diagnosed and repair the same day. Thank you Pep Boys.

  Giovanni Ortiz
3 months ago
Made an appointment for 10am, and I was told it would not take all day for my vehicle to be serviced. 5pm hit and I had not received any communication whatsoever until I called myself. I was told the vehicle was not even diagnosed and asked if I could pick it up the following day and no guarantee as to when it would be serviced. I picked up my car because I was clear to them that I could not leave my car overnight, and after this experience, I rather take it elsewhere to be checked out. Associated are not friendly, and the manager Christopher was not easy to speak to. I would give a 0 star if I could. Not recommended.

  EDWIN DENTON
2 weeks ago
Pep Boys is a real community business. They've helped me on a couple of occasions and all I ride is a bicycle. Big Ups to Pep Boys.

  Tamika Cruz
2 months ago
Great customer service. Thank you guys for all that you do & taking care of my tire. I was in and out in less than 30mins. Highly recommend

  Francine Gaston
6 months ago
Louie took real good care of my car. Call for an estimate on four new tires. He explained the difference in the tire options and cost. After during some research at other tire places, I decided to take my business to Pep Boys. Thanks for great service.

  William Miskell
2 months ago
Had a great experience at the Pep Boys location in Spring Hill, FL.They were courteous and efficient. I would recommend that location to you for tire and service needs.

  gordon parks
3 weeks ago
Very accommodating with only 1 car and 2 flat tires. Had to replace all 4 tires, got excellent and speedy service. Long time customer.

  Rick Allison
2 months ago
I have been using this Pep-Boys for 6 years. They have gone through several management changes. Some how they keep giving good service through all the changes.Update. I had my first problem with Pep-Boys. I had a check engine light come on. Pep-Boys said it needed a fuel pump, spark plugs, and some kind of fuel cleaner, $1400.00. One week later the check engine light came back on. They reset the light and said it was a gas cap. I installed a new gas cap. Another week has gone by and now another check engine light is on.

  Amy F
2 months ago
Pep Boys is great. They're easy to schedule with, friendly, and knowledgeable. I'll be taking my vehicle there again.

  Keith Avary
a month ago
I went to Pep Boys to get a few new tires and the staff was great. They went out of their way to make sure I had a great experience

  Amy Medd
7 months ago
I scheduled an oil change. Should be fast and simple right? Not here! I arrived at 8:45 for my 9 am appointment. The man would not take my name or keys for over 20 minutes even though I am the only person in the lobby because he s too busy on the phone. I finally get a call my car was done at 1 pm. It takes over 4 hours to do an oil change? I pick up my car to get a phone call and hour later that I have to come back because they didn t put the air filter in my car. Then this morning I get in my car and now my engine inspection required light is on. I have zero trust in Pep Boys to do the job right or in a reasonable time or be fairly priced. I highly recommend you take your car anywhere else but here.

  Emily Buchanan
7 months ago
Dallas was amazing honest and patient.Louie was understanding and explained cost and what was needing to be done. They both made me feel they cared. No longer stressed!! Thank youFor first time I felt like someone wasn t trying to take advantage of me.Also the honesty here was amazing!!!Will be returning

  Christopher Newton
5 months ago
I got a more than fair price for my service. The staff was courteous and professional. The store was busy and they still managed to meet thier promise time for completing my repairs.

  chris dudley
4 months ago
They were quick and thorough. Additional recommendations were shared professionally and caringly without pushiness. I will be returning in the New Year to take them up on their suggestions.

  Ryan Johnston
8 months ago
I ve dealt with many auto shops throughout the years, but I must say that the experience I had at the Spring Hill Dr Pep Boys was by far the best. I dealt with the manager, Steven and he was great! He was very respectful, kind, and he really took his time explaining the pros and cons of the things I needed for my vehicle. It was an overall great experience. Whether you need an oil change, tires changed and just a routine checkup, I highly recommend this store!

  Joshua Tavana
8 months ago
Mike and Steve are great! Today it was a flat tire that got fixed much faster than I was anticipating. I have gone here multiple times for various brake and tire needs, each time has been great service. Unlike one of the dealers I usually go to that seems to push extra services not needed immediately, here I have always been informed of the necessities.

  Christopher Recio
7 months ago
I got a nail in my tire just half an hour before they closed and I called and with no hesitation Mike said "come on in." The service Mike provided was excellent and we even had great conversation. The tire patch was quick and I was in and out. Very happy with my experience and with the customer service. I have never been to a pep boys but I will definitely be back. Thank you to the service manager Mike!

  Yours
8 months ago
These guys are great. I was driving around looking for shop to look at my tire and nobody could fit me in their schedule. I called here and spoke with Michael. He was great. He told me to come in and they ll take care of me. I came in and it was exactly that. Made me feel welcome. Great job guys!!!!

  Mushroom Jedi
7 months ago
Update: went in and they were slammed so came back after two hours ( no big deal, I don t mind waiting) they put the new tire on line promised, so changing to 5 star review like promised. Paid 563.00 cash, for a special price of 4 tires , and free install.After installing some of the tires they notice they don t have the fourth so louie asked if I can come back tomorrow for the fourth tire but had to pay for everything that day will update review to five stars later if everything goes good when I go in today for my already paid for tire.

  Janet Rutland
a month ago
Very happy I chose Pep Boys. Employees are friendly, professional and efficient. They will be my go to anytime I need car care.

  Peter Botros
6 months ago
I called to ask if they had my size tire in stock they said they did. I went to the store the said they had the tire and it would be a little wait. After 1.5 hours they tell me they can't find the tire that they repeatedly told me they had. I wasted an hour and a half for nothing. No compensation nothing. They told me they would call me today when they found my tire. The guy assured me even if he couldn't find it he would get it delivered. It's almost 5pm now. No call. I would highly recommend going somewhere else. Horrible customer service.

  Sarah Bittle
4 months ago
Service was top notice. Robert, Dallas, and John provided quality service. Great price and quick service!We will definitely be coming back!

  Sean Kramer
2 months ago
Their employees were very efficient and the work done on my car was correct and completed in a timely manner. I ll be back!

  Hunter Groves
8 months ago
I stopped by this morning to get a mail removed from my tire and plugged. The customer service was great, exchanged a few laughs and told me have a good one!!! I ve been here before on other occasions and never had a bad experience and definitely will continue to come back to this location. And the wait time for the tire repair wasn t long either, waited less than a hour ! Thanks again