Firestone Complete Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nathan Hale
2 months ago
Do not let this location or the location on 50 touch your vehicles. After I purchased a lifetime alignment from them my alignment was always off. I have taken it to them on multiple occasions. After about 8 months from the last alignment I started noticing a loud clicking and popping noise after releasing the brakes or stepping on them or after shifting from R to D and starting and stopping. I decided to have Toyota diagnose it for charge of $160. They told me that whoever did my alignment bent the alignment tabs which allowed the lower control arms to slip causing the bushings to wear faster which is where the sound came from. After having a Toyota technician do the repairs I returned back to the last store that did the alignment which was the US 19 location. After getting my vehicle realigned I proceeded to ask the manager who do I need to talk to about covering the cost from the damages. The store manager stated, well we re not covering it. He then claimed that he could guarantee that his employees didn t damage the alignment tabs although his employees were the last technicians to adjust it. At the end of the conversation the only thing accomplished was that he told me not to bring my business back there and he wouldn t give me any person to contact. To that I replied don t worry, with the workmanship that your location has displayed, I don t want them touching it again.

  Cameo T
4 days ago
If I could give this place zero stars I would. Walked in just wanting an oil change and for a diagnostic because my check engine light was on. I had just gotten back from vacation so I figured it was from just sitting for a week. They told me with all the recommended work it would be $1,400.They said I needed spark plugs and coils for a car with under 45,000 miles. Ended up paying close to $400 for an oil change and diagnostic work. They will rip you off if you go here; terrible workers who don t seem like they know what they are doing. They have all my information for my car details wrong, so they say they weren t able to look up past work done at other Firestones. Not enough brain cells to type in correct color or license plate should have been my first sign to run

  Mike
a month ago
I concur with the previous 1star rating. I also have a lifetime allignment on 3 vehicles. Today I had an appointment that they couldn t do for me because of other work ahead of me and it would take much longer than the hour they promised making me late for an appointment. I m not sure why the appointment system is necessary if you don t or can t honor it. Maybe I have forgotten my time isn t important. I had another problem with my truck a few months ago. They did balance my tires but couldn t check my alignment because I didn t complain about it pulling. The lifetime alignment is great if you can use it. This location lives to sell the lifetime alignment but seldom want to honor it. This location needs some serious intervention from the higher ups. I cannot recommend this location and won t waste anymore of my time there.

  Matt Mueller
a month ago
Defective tire replaced and asked for a rotation. Returned to the managers watching TV, not a customer in sight. Shop guys playing kick the can in back. Then manager tells me they were to busy to rotate my tires. Poor customer service. Every time I leave my vehicle with this shop I get about 5 miles away and my temperature sensor shorts out and the cooling fan runs constantly. It has happened 3 times now. I clear the code by disconnecting the battery and all is good. Tampering going on here as in much of Florida. Beware.

  Thomas Tomlinson
3 months ago
Have to say I had a great experience at this Firestone. I bought a set of 4 new tires and an alignment. They had me in and out faster than expected. Wayne behind the desk was very personable and professional. The store was super clean and inviting and the staff were above and beyond my expectations!

  Heathers Hauntings
2 months ago
I just wanted to say that this place was suppose to charge me and my teenage daughter for her car 120.00 for a diagnostic test and did not charge a thing because it s something they could not fix. Other places would have charged regardless and I wanted to show my appreciation for the managers honesty and not charging us. We are returning customers for a reason here. Thank You!

  Soufiane Benyounes
a month ago
Well I got ripped off by this place. I have dually truck I used to go to firestone and tire plus in Tampa locations. But since I moved close by I went here. When I first pulled in with dually. Mike and his stuff seems to be annoyed. I ask for rotation and balance and alignment. I got alignment and rotation but no balance. Well my truck was shaking like never before took it there again and was told that I never mentioned balance which was a lie. So they charge me again. Then they left some notes about some rims are bent . Another lie. So I end up taking it too lutz location they fix everything my truck is.no longer shaking. With free of charge. Since they are same company. But different management It really depends on shopp. Never coming back here again. Stay away

  Cassandra Kolpin
3 months ago
Gary and his team always go above and beyond to ensure my business and personal cars are running smoothly at the most affordable price around. I even drive an hour from Clearwater to get my cars serviced here. I highly recommend them!

  Dee L
2 months ago
I have been a customer for over 15 years but the service at this location was the best I have had! Johnny at the front desk was patient and answered all my questions and concerns. Johnny went out of his way for me and I truly appreciate that.

  Patricia Jones
2 weeks ago
Having problems for 4 months. Firestone was able to determine problems. They were extremely kind taking in my car while it was acting up. Very thankful.

  AMM
9 months ago
Don t trust mechanics and perfect example why.. I had the alignment done and asked to have my oil changed (labor )because it was in the shop .. as I had all of the materials to do it but figured hey there under the truck I ll let them Do it. K&N oil filter and Mobile 1 synthetic oil handed over to Joe assured me they would do it .. well next time under for the oil change .. guess what cheap oil filter and who knows what oil they put in .. I never use cheap oil filters from Oriellys

  Dennis Pascoe
2 years ago
Shawn is a great tech for Firestone. He did a great job from the phone call to ordering my tires.Firestone Destination XT, LT- 255-55-20 look good on my truck. These tires feel real good running down the road at 75-80 mph. I don t hear any real road noise from the tires. Just a little different tire cause I came from a Cooper HT tire. They feel great driving down the road.

  Greg K
3 months ago
The staff were friendly and informative. The repairs were completed timely. The cost was reasonable. I was shown what the issue was too.

  jackson treva
2 weeks ago
Very helpful, friendly, knowledgeable and polite. A pleasure doing business with them. Not the norm these days so very much appreciated.

  Pete Colon
2 years ago
These people are a class act and the epitome of professionals. They embody the art of customer service. Cheyenne is quite the perfectionist. After installing my rims, she insisted I test drive then return with my personal assessment. Joe at the front desk is knowledgeable and bent over backwards while taking care of my concerns. Even with a full waiting lobby, he took time explaining everything in detail while providing suggestions and tips on wheel and tire performance. Highly, highly recommend using their services. I will not go anywhere else! Thank you everyone!

  Tiffy Drae Drae
3 months ago
This Firestone has excellent customer service and does amazing work at an affordable price. I have been there twice to get work done and I highly recommend the tech that serviced my vehicle. His name was Enrique and he was unbelievably kind and professional, not to mention he explained to me the work I needed and why. The fact he explained everything to me meant a lot because it helped me understand the condition my vehicle was in and relieved a lot of stress I had over it. Thanks Enrique and thanks Firestone for multiple jobs well done!

  Michael Cooper
8 months ago
DO NOT GO TO THIS FIRESTONE LOCATION Brought in my van for a/c repair, I was told it needed a new compressor, after 4 days I got it back worse than how I brought it in Not cold and no power at all. I then asked if they could take another look and they refused stating they redid the entire system and nothing else could be done (which sounded fishy when only the compressor needed replaced). Thankfully the Firestone on 50 is actually reliable with good techs and they were able to fix it for no cost.

  Suzanne Jensen
4 months ago
Needed an oil change. I was able to make an appointment at a convenient time. They were great

  Tom Rauber
4 months ago
Had no problem scheduling service and it was done in less time then they told. I don t have a problem recommending this business

  RAZOR the Rhodesian Ridgeback
4 months ago
Buyers beware, try to charge my elderly mother-in-law $450 for a $25 part. Even the list price brand new from Toyota was only $225. This kind of action is what gives mechanics a bad name.

  Larry Nicolodi
2 years ago
While on a road trip had to stop in for a flat repair. We were attended to quickly and back on the road in a reasonable amount of time.A week later at home town, an issue arosed for the same tire and repair, We contacted the Store Manager to see what could be done to help out. I was not expecting a pleasant exchange of conversation and after a short invesgation we came to an agreement. I will use again and even if not in the same store but Firestone while on the road elsewhere

  Tyler Ames
5 months ago
Do not go to this location. Went there for an oil change now I legit do not have a vehicle to drive. They're not willing to meet me halfway in any coverage or help me out at all. A $35 oil change turned into a $4,000 taking my engine apart job

  Erin Gilmore
7 months ago
Brought in our company vehicle with a leaky tire. They had us back on the road inside 20 minutes. Nascar pit stop speeds with fast friendly service.

  G. W.
3 months ago
Great place for service. They took care of my two cars same day!!

  Real Driver (Applife)
8 months ago
Skip this place. We dropped off Company van for oil change.When got it back AUX wire to connect IOS to truck was gone.We are no longer allowed to service our vehicles thru Firestone.Someone lost a corporate account.To replace the wire it's less then $30.Why not just apologize and replace.Poor management and techs.If the place can't be trusted with items in vehicle they can be trusted at all.Skip this place. Service: Oil change

  Abraham and Patricia Pitts
2 weeks ago
They jumped right on my inspection. They were very courteous and thorough.

  Jason Matheson
8 months ago
Best alignment I have ever gotten. My truck has never driven this straight. I love my new Firestone tires too. Excellent people to deal with also. Highly recommend

  Brian Cottrell Jr
2 months ago
I promote those that are extremely honest. It is hard in this economy to be straight up. They were very honest and I respect that.

  Angel Rodriguez
4 months ago
Always a great customer experience at Firestone. I get a great valve on what I need repair on my vehicle

  Brennen Lesser (DevMode)
6 months ago
Johnny was professional on the phone and really helped me get the right information and even offered a discount. I did find a slightly better deal elsewhere but this place seems to have great customer service!