Lexus Of Sarasota Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Alex Tzelepis
a month ago
Best service experience I ve had in many years. Our service advisor Bri was amazing. Very helpful, very responsive and friendly and had my daughter and I in and out quickly. As far as the technician that s serviced our vehicle, 5 stars for being so thorough and honest. I was shocked to receive a text with a 3 minute video created by the technician showing what was done to our vehicle and had gone as far to exclude parts of the vehicle he felt had no need to be addressed as well as suggesting our items highly recommended that may need service on the next service call.Thank you all for the amazing experience Alex Tzelepis

  Steve Bellio
a month ago
I cannot imagine a better experience. I really appreciate everyone at Lexus of Sarasota, especially my Service Manager, Roberto, and the ace that worked on my car, Kole. Thank you guys so much!

  Russell Petersen
4 months ago
Had a problem installing android auto in my lexus. So I called them and left a message. Their electronics expert talk to me through the installation. Very knowledgeable and patient. Great place to get good service.

  REDEEM_ SETFREE
2 weeks ago
Very Professional Courteous Staff.. I Say Thank You To Joey Huynh Best Service Advisor @ Lexus Of Sarasota...

  Robert Boisselle
2 months ago
Roberto was gracious and empathetic to my issue. Because my vehicle is L-Certified, I was given a loaner. I brought the vehicle in on Saturday morning. It was finished on Monday afternoon. I was able to keep the loaner throughout the repair. They also did a safety check, while they had it. Appreciate the excellent service.

  Janice Creutzmann
8 months ago
Recommended unnecessary cleaning of AC..Cost over $300! Agreed b/c didn't quite understand it was the tech who "smelled" something. Convinced this was an "upsell tactic." Never would have happened under Wilde.

  KARLO SEFIANI
a month ago
GREAT SERVICE!!! ROBERTO CASTRODAD IS THE BEST!!! ALSO THE REST OF LEXUS OF SARASOTA IS AWESOME!!!

  M K
11 months ago
I thought it would be bad. Didn't think it'd be this bad.Jozef Trzos is the poster child for scam. Never finance your car here.Michelle, please don't make me laugh this early. Lexus has their own scam where the Lexus reviews that (you-Lexus) sends out. Then when Lexus doesn't like the review they write you and tell you that "this review is a violation."I thought going through a car dealership would be bad. I didn't think it would be that bad.But don't worry there are a lot of places to write reviews. I hope Jozef Trzos is happy with the money he ripped off from me.

  Manuel Diggs
a year ago
Stopped by the Parts Dept and ordered a Lexus hood emblem Thursday late morning. The part was ordered, and I received a call, as promised, that the part had come in Friday morning. Service was extremely great and friendly when requesting this part. However, when picking up the part, the cashier was cold, and nonchalant. Maybe she was having a bad day as I did nothing to promote this during our transaction.

  Sandra Locascio
2 years ago
Wilde Lexus service department is awesome!! They have a great system in place where you are greeted at your car, informed along the way as to how things are going and how long your visit will last. You have several places to wait both inside and out. Complimentary drinks and cookies. The service reps are the best. Even the showroom salespeople are more than friendly and informative. And your car is washed before you leave. Makes taking your car in for service an absolute pleasure.

  Denise Kafka
2 months ago
Disappointing relative to other Lexus dealerships I've experienced.

  David Wayne
6 months ago
Helpful when needed. I didn't feel pressured by the sales team, which I appreciate.

  Michael Kotik
2 years ago
The service rep who we consult with when we bring our car in for servicing is a consummate gentleman . He explains what needs to be done in detail , this leaves us with no unanswered questions . And when your service department finishes making the repairs ( those guys are great ) our car feels like it's brand new . And also your waiting room is excellent . Comfortable seating , a nice assortment of beverages and snacks , and televisions to occupy our time and make the wait go fast . So in plain English you have a class establishment and I'm happy we bought our car through your organization . And when it comes time for us to buy another car look for us because that's where we'll be coming .

  Christine Olson
3 years ago
Always prompt, courteous, knowledgeable, and professional. Thank you Steven for once again taking care of my baby Lexus. Thank you also to the crew behind the scenes, that keeps us on the road with their ability to handle anything. I would definitely recommend this place based on customer service and the quality of the product.

  Wendell Martin
9 months ago
Lisa is the best,it's the service and people that keep my business. Miss the fresh fruit in the lounge area.

  Carolyn Wilson
4 months ago
Great. Mr. Tim was very professional and honest.

  Candice Roy
10 months ago
Lovely showroom. Not impressed with Salesforce. Kind of a take it or leave it attitude. I expect more

  Jenry Martinez
a year ago
The prices of services have increased indiscriminately in less than a yeasr, it is not possible to go looking for services there, the services for services are exorbitant.

  Jeff Downing
5 months ago
Great facility, good sales team and service team. No haggle pricing is a nice experience.

  Florence Wegst
a year ago
Excellent service experience! Really concerned and attentive staff. Highly recommend.

  Diane
3 years ago
Went for car wash, my Lexus died. Devon and Tim were so very helpful in getting it started and washed. Lexus has the very nicest personnel... always.

  Len Sierra-Scacalossi
a year ago
Great, courteous service from all employees. Quality, reliable cars.

  Chais Lazarescu
3 years ago
We had a good experience. Oil change wait time was an hour and half but is expected. No complaints from this guy.

  Teri Birds
a year ago
Lisa is always the most helpful and caring service manager.

  Brian Fraser
2 years ago
Slow service nothing to offer for snacks while you wait 2 hrs. If you like coffee they have plenty

  Ron Fenstermaker
4 months ago
Lisa is my service advisor she does excellent job

  Joey Casadonte (Joey Kalifornia)
2 years ago
Busy place at the service center but the place was accommodating and they got us out in a timely manner.

  David Lucas
a year ago
Excellent service all around.

  Jeff Van Ornum
a year ago
Pre-owned car purchase was the easiest ever!

  Susan
2 years ago
Brittney always helps me with my service appointments