Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Kris A
5 months ago
Fantastic EXEMPLARY customer service!! From the moment the phone request was made until my vehicle was parked in my driveway, I experienced efficient and knowledgeable service. I was treated with respect and urgency. When the dispatcher said my driver would call me ASAP, I received a call within 15 minutes letting me know exactly when I could expect him. There was great communication between myself and the tow driver and I would highly recommend their services. The price was competetive and fair for the services provided. This tow company cares about its community and customers. If tow services are needed, I recommend OTC Towing.
otim benard
6 months ago
Dude was at my location in less then 5 minutes , quickest towing service I have ever gotten great customer service , thank a lot . Keep up the good work
Wendy E
3 months ago
Such a sweet place. Towed the van used for a disabled child on New Year s Day. Her wheelchair was in the van too and the car seats. For what? A rear tire being on the grass on a holiday. Way to go trolling the neighborhood knowing there are a lot of people and little parking. There was a disabled parking pass hanging on the rearview mirror. Where are the disabled parking spots? I don t know how you sleep at night. Disgusting.
Jon L
5 months ago
They put a sticker on a legally parked car and not on the car that was illegally parked. The owner of the car stated that it was OTC responsibility to remove the sticker because the sticker had no legal right to be put on the car. We asked OTC to remove the sticker OTC didn t acknowledge thier mistake or apologize. They said they didn t make a mistake, we asked for proof and they were unable to provide any proof that the car was ever illegally parked. They promptly hung up when we called. Now the owner of the vehicle had to be talked down not contacting the police for vandalism. This situation escalated too far. OTC could have provided some proof of thier claim or took responsibility for thier mistake and cleaned the sticker off the car.
India Elias
a year ago
I ve got to say, I m disappointed. I worked with OTC in the past when managing multi-family housing in the area. In meeting them on the business side they were friendly and attentive. Flip that, I now manage properties elsewhere and my car was towed from my mom s community where she s borrowing it because her battery died. She parked it outside of her apartment because my father is disabled and can t walk far. OTC towed it. I get it, maybe the community has a contract with them. I call, explain the mix up and I m met with machismo attitude. I was talked over, told that because my mom was rude I d have to pay. That I d have to pay cash only also. Odd especially when I ve done business with you before. I guess it was good see what my residents would deal with when calling.The guy that I spoke to who was to upset that I said I d call my other properties and see who had a better relationship to speak with him (which he deemed as a threat) was Chris. He claimed to be the owner, which is strange because when I used them in the past he wasn t who I worked with.Update: Chris lied. He is not the owner. A guy named Mario is. They also broke the mud flap to my car.
Susie Rudi
5 months ago
Had a fantastic experience with@Semaje Hicks !Great young man who was very polite, professional and has great integrity!We had needed new (ish) rims and tires and found this young man who took good care of our truck.Most definitely recommend this business and highly recommend @Semaje Hicks!My husband and I would be a return customer if ever the need arises..
Teresa Cooks
a year ago
I showed up without an appointment and Happy (his nickname) the mechanic helped me within just a few minutes. He fixed the issue for me quickly and also gave me sound advice regarding my car and anything I may need moving forward, no sales pitch, just advice. Also answered all of my questions thoroughly and patiently. I m very appreciative of this service and will now continue to use shop.Service: Auto glass repair
Salgado Brazil
3 weeks ago
Thanks for your services. Recommend anyone needing a tow call there very good.
Angel Perry
11 months ago
On my way home from work I ended up with a disabled vehicle. Called several different places that didn t seem concerned about my situation. I was on the side of the highway and could of been injured or killed without immediate help. They answered right away and sent someone without hesitation. I was a saved!! I recommend everyone to make sure to call this family owned towing and more place for all their car needs. They are absolutely the best.
X R
9 months ago
Driver says one price on the phone. Then change the price in person. Literally change the price $5. Then when it starts raining I went to go sit in my car that s on the property for 5 minutes. Because they had change the price and was waiting on the rest of the money. The drivers comes to the my car and says I have to get out and literally stand in the rain off the property. Remind you I was already sitting in my car for 5 minutes. Very unprofessional company with no courtesy.
John Maynard
9 months ago
What a great place. I worked there years ago and I can tell you the owner, Mario is as stand up a guy as you could ask for. Even after years of not working there everytime me or my friends/family needs a tow someone is there within an hour. Amazing team!!!
Deb Ball
a year ago
I cannot say enough good things about this company. Ray was there within 15 minutes. He was polite, professional and had me to my destination very quickly. The organization and its employees are fantastic. Thank you OTC Towing.Service: Car towingService: Car towing
Jump Athletics
a year ago
By far the best experience ever received. Mario goes over and beyond for his customers and provides excellent service! 10/10 highly recommend! Thank you so much for your help and consideration.Service: TiresService: Tires
Kimberly Cole
8 months ago
Very unprofessional, rude, thieves. Their communication skills are garbage. When this companies name was mentioned to others I know, they had nothing good to say about them. They make up prices and rules on a whim to line their pockets.
Randy Lorelike
11 months ago
They were reliable and fast and fair on the price!! Mario came and took care of my family and I when we were in distress. Can t say enough about the professionalism and compassion shown.Thanks OTC!Service: Car towingService: Car towing
Miguel Garzone
11 months ago
Thank you OTC for fixing my truck! I came across stripped bolts in a sensor and a gentleman by the name of Happy was able to take care of it. Love the confidence and communication this business has. Thank you again.
Coty Burke
a year ago
Highly recommended! Tre picked us up at 1 AM when we were broke down on 95. Towed us 100 miles. Provided a phenomenal service and helped us in a major pinch.Service: Local haulingService: Local hauling
Thinley Norbu
6 months ago
Took me 5 minutes to get my car towed! Great service! Id highly recommend
Prosperity Always
a year ago
In an emergency, it's always nice to have a reliable team dedicated to high level service with a focus on empathy. They've saved me more than once, and I'm honored to share my experience with you!
Brandon Bean
a year ago
This company is horrible. The owner Chris from OTC started the conversation being extremely rude to then realize he was telling me about the wrong car. After he realized it he claims the registration was expired. I provided proof and informed him the sticker was on the car when it was first parked. Clearly my sticker was stolen if my registration is valid and it very well could have been his company because my vehicle didn t move for weeks. They ll definitely see me in court.Service: Car towing
On Call Pressure & Soft Washing
7 months ago
Chris was amazing showed up on time and took good care of our car. Very professional and will use them again.Service: Car towingService: Car towing
Emmerson Dorway
9 months ago
Poor preparation was made before the tow began that resulted in my left front hub and bearings separating from the steering knuckle and also ruining my knuckle bearing. The driver didn't take responsibility for the damages. I wouldn't recommend using thier service!!Service: Car towingService: Car towing
Alexia Emerson
a year ago
I needed a tow for one of my employees from UCF area to downtown Sanford. OTC was fast, professional and affordable. Everything worked out that day thanks to OTC! My business didn't suffer and the car was fixed by my mechanic rather than a stranger. OTC is my go to from now on!!
Lee Coats
a year ago
Do not use this company. I went down to pick up my car and the people working there were to high to form a complete sentence. I could tell my car and been rummaged through. From the owner Chris to the lady behind the counter just a waste of space. Sad really. I don t normally feel sorry for thieves but this bunch is just sad. Call anyone I mean anyone before you call this company lest you find yourself in full regret as I have.Service: Car towing
Amanda Smith cruz
7 months ago
Very good people I will only go through them an only then an about to only go through them for auto repair as well thanks for coming to my side today an towing my car .Service: Car towingService: Car towing
victor Brooks
a year ago
They re plain out rude. Talk over you, don t answer your questions and say that you have to pay cash to get your car back. I d assume cash to keep it off the books? Had the displeasure of talking to a guy named Cris, real piece of work.Deal with C&S or Airport Towing. You ll have a much better experience.
Tristan Thompson
a year ago
Shadiest tow company in Seminole County!Athens Towing and C&S Towing have both told me HORROR stories that clients have went through via OTC Towing! Chris, is absolutely down right disgusting. Laughed at me, called me names. Mario Hicks, the owner of OTC towing, is not any better. As I am there to pick up my vehicle, I was in a verbal dispute with one of the workers, Mario said to the driver that was going to release my vehicle "come back in an hour and a half, just leave his car here" which is a violation of a FL STATE STATUE. You MUST be there within THE HOUR to release the vehicle upon owners request. I have the money, lots of it, so give me my car back. Everything was being recorded as we were on public property in the street.This place is just awful, STAY AWAY FROM OTC TOWING! Call Athens Towing, they are right down the street and they can ACTUALLY AFFORD FLATBEDS unlike OTC towing.Service: Car towing
Shawn Walker
2 years ago
Great service! Super fast! Very friendly!We broke our truck on the Sanford exit off I-4 and we immediately called OTC because of how wonderful the owner is to the community. I'm glad we did, he was there quick and the experience was an absolute pleasure. Thank you!Service: Car towingService: Car towing
Richard Cranium
a year ago
These guys are an embarrassment to tow companies everywhere. After another company did the work of getting 2 difficult positioned cars out of a parking garage that had flooded from hurricane Ian. They came in and took the cars without paying the labor of them being pulled out.... pretty sure they would have expected to get paid. Anyone with any class would have figured something to make it right. Would recommend these people for anything, just your common dirty business people
Karen Gray
5 years ago
I stopped at a convenience store on my way home and when I tried to start my car it wouldn't turn over. I have a AAA membership and was trying to get through to arrange for a tow truck to come and rescue me when I saw a tow truck pull into the restaurant right next door! It must have been divine intervention - knowing that I could have a long wait ahead of me and then not knowing where to take my car once he arrived, I hung up the phone and walked next door and asked the person in the tow truck if they could help me jump my car. His mother was riding with him and has the sweetest soul. She went and got her son and they stopped to tell me they had to run up the road and would be right back...I thought, ok, if he doesn't come back then I can still call AAA. Thankfully, he was true to his word and came right back! He connected his charger and unfortunately it still wouldn't start. He said it could possibly be the starter but would have to check it out further to know for sure. He quoted me his labor and said it should only take an hour to fix it. I agreed so he hitched up my car and we were at his shop in 2 minutes. He had his mechanic look it over and discovered it was the starter. The mechanic wanted to go home but thankfully he stayed to get me back on the road again. The staff was awesome, friendly and inviting. From start to finish, I was very happy with everything. The cost was not outrageous and the service and hospitality was top notch. I will definitely use them next time I need a repair shop and I am spreading the word to everyone I know. Good people, reliable, affordable. Thank you for a great experience during a stressful situation.