Mercedes-Benz of North Orlando

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brian Mills
2 days ago
Five stars across the board! Josh and J. R are amazing and made purchasing my 2014 C300 a pleasure. The level of professionalism is top notch at Mercedes Benz of North Orlando, and I'd recommend them to family and friends when purchasing their next auto!

  Dylan Hughes
4 months ago
I recently had the pleasure of purchasing a new vehicle from the Mercedes North dealership and I must say, the experience was nothing short of exceptional. The individual who made this experience so remarkable was our car salesman, France Charles.From the moment we walked into the dealership, France greeted us with a warm and welcoming smile. He was incredibly knowledgeable about all the different models and was able to guide us towards a car that perfectly suited our needs and budget. He was patient, answering all our questions thoroughly and never once made us feel rushed or pressured into making a decision.What impressed me the most about France was his genuine passion for cars and his commitment to customer satisfaction. He went above and beyond to ensure we were happy with our choice, even going as far as to stay late to explain all the car's features and how to use them. His professionalism and dedication were truly commendable.The entire process, from test driving to finalizing the paperwork, was seamless thanks to France. He was transparent about the pricing and worked hard to get us the best deal possible. His attention to detail and exceptional customer service skills made us feel valued and appreciated.I can confidently say that France is an asset to the Mercedes team. His expertise, combined with his friendly and approachable demeanor, made our car buying experience enjoyable and stress-free. I would highly recommend France to anyone looking to purchase a Mercedes. His outstanding service has made us lifelong customers.Thank you, France, for turning what could have been a daunting task into a delightful experience. Your hard work and dedication did not go unnoticed.

  Randy Fountain
2 weeks ago
Dominic Bilancia-Arcuri was a pleasure to work with. He is very professional, friendly and knowledgeable. He went above and beyond to find me the perfect car. I would definitely recommend him to anyone in the market for a new car.

  Arianna Strayer
3 months ago
Fadi was awesome. I came in with an exact idea of what I wanted. I was very particular because the previous year I purchased a new car and turned out to be a lemon. It was a pretty grueling experience and I decided to change over to a luxury car so that I never had to experience that again. Fadi listened to my requirements and took the time to find me the perfect vehicle. He went out of his way to make the process smooth and gave me weather mats which is super important when you have a toddler. Thank you to the finance department for working with my budget and getting me my dream car!

  Harsha
6 days ago
My Sales representative France was so amazing and spent a considerable amount of time with me showing me the vehicle features. If you're ever in the area purchasing a vehicle you must ask for France . Great follow-up and listening to what needs we were looking for in a car.I highly recommend Mercedes of North Orlando!!

  Erica Hughes
4 months ago
I had such a great experience with John R and the entire team here. John ordered my car exactly how I wanted it, and I still can t believe I own this gorgeous vehicle. The staff here is amazing and I would 10/10 recommend coming here.

  Dorene Shuda
a month ago
Had a first experience with a recall on my car. So glad I chose to have it done at Mercedes-Benz of North Orlando this winter. The entire day was geared to their efforts to work the appointment into my schedule & graciously changed the arrival time to fit the departure time of my granddaughters flight on the day I d be coming to Sanford. (Saving me a 90 mile 3 hour round trip!)Secondly, from the moment I drove in (10 minutes late), the car was checked in immediately, I was sent to a spacious waiting area with Free snacks & several beverages and told it may take as long as 4 hours. At that time transportation was offered if I needed to get a bite to eat etc.. Having been forewarned I settled in for a long wait. About 2 hours later I was heading home in my freshly washed vehicle complete with a new carburetor at no expense to me!!! That s as Good as it Gets!

  Jody Moon
3 months ago
I recently had the pleasure of working with a truly exceptional Mercedes rep in France, and I cannot express my gratitude enough. Amidst a whirlwind of excessive meetings and overwhelming fatigue, this individual went above and beyond to ensure my car-buying experience was nothing short of extraordinary.From the moment I walked into the dealership, it was evident that customer satisfaction was their top priority. What stood out most was the genuine effort this salesperson put into understanding my needs and preferences. Despite the chaos of my schedule, they took the time to engage in meaningful conversation and assisted in every considerable way.What truly set France apart was his ability to create a memorable experience. Despite my fatigue and the hectic circumstances, they managed to inject excitement and enthusiasm into the car-buying journey. I felt supported and valued as a customer every step of the way. In addition to their professionalism, the entire dealership exuded a welcoming atmosphere. The staff worked seamlessly together, creating a positive and stress-free environment. It was evident that this culture of excellence was fostered from the top down.I want to extend my sincere appreciation to this remarkable Mercedes salesperson for turning what could have been a mundane transaction into a memorable and enjoyable experience. Their dedication to customer satisfaction and genuine care for my needs have not gone unnoticed. If you're in the market for a Mercedes and desire a top-notch buying experience, I wholeheartedly recommend seeking this outstanding individual at [Dealership Name]. They redefine the meaning of exceptional service in the automotive industry!

  TaVon Watson
2 weeks ago
When I arrived there were salesmen greeting, usually other dealers you'd have to go in, or someone on there phone... But not this dealership. I was out in about an hour. The vehicle I purchased was sierra Denali! I would e never thought I'd end up at Mercedes Benz dealer, but I am truly glad I did!Great service and great people. I and thee happiest person!

  Victoria George
a month ago
This is my first experience with Mercedes. I came in to look at a vehicle and I was promptly greeted and welcomed. My sales representative, was so amazing and spent a considerable amount of time with me showing me the vehicle features. The process was so seamless, everyone there were so kind and helpful. I was completely impressed from start to finish. I want to say thank you to my sales representative France Charles his is an extraordinary young man . And the financial service director Michael marcinowski for tsoing such good care of getting me the best deal and interest rate!! Truly first class!!I highly recommend Mercedes of Sanford!!

  Kevin Clark (ReCon)
a month ago
From buying my Mercedes here to scheduling my first annual service appt to picking up my car I am very happy with this location. Tom, my service advisor, was quick, knowledgeable and most of all polite and patient with my questions. Thank you for the great experience. C. Clark

  Valecia Wells
5 months ago
Each time I need my car serviced, I can ALWAYS rely on Robert's customer centric, welcoming, and inviting spirit!Robert is very attentive to my vehicle concerns, spot on getting my vehicle checked in and looked over, and his consistent follow-up and follow through is impeccable.Robert, thanks for ALWAYS making my service experience a family-oriented one via phone or in person and budget friendly.Keep up the good work, Robert! Mercedes North is fortunate to have you in their service department.

  Sharlene Hohm
5 days ago
France was very Polite and had everything ready for us for when we arrived. Made sure our vehicle was clean and ready to go. Everything went smooth. Was very happy.

  Carla Baran
6 months ago
Mercedes of North Orlando are the absolute best !!! They made buying this beautiful car from my home in NC not only a possibility but a reality. Look at the smile on my daughters face says it all! From sales team to finance department they are top notch.

  George Carroll
a week ago
Took our 2020 Leisure Travel Van Unity in for Sprinter service. Dave, our Service Advisor, was friendly and professional. Even called after we got home to make sure all was OK - a first.

  Zac Hicks
3 months ago
As a customer from Texas I cannot say enough great things about Mercedes-Benz North Orlando. My first experience was a week ago with salesman France Charles. He helped me from start to finish and even picked me up from the airport when I flew in to pick up my new vehicle. I cannot not say enough about this young gentleman. If you're ever in the area purchasing a vehicle you must ask for France Charles. I give him 10 out of 5 stars. Best car buying experience I've ever had thanks to Mercedes-Benz North Orlando.

  Leonard Crawford
3 months ago
I had service as well as an auxiliary battery replaced. Josh my service advisor was great . He treated me very respectful, listening to my concerns regarding my vehicle. In addition he was able to get my car done in a very timely fashion. Thanks Josh and North Orlando Mercedes .

  lokote nono
8 months ago
The worst of the worst, I was a customer of this dealership for several years and today I went to have my car washed and they told me that the car wash did not work. I called to make an appointment for later and I found out that the car wash works. But things happened for a reason. I went to another dealer and they treated me with respect and I was able to find the electric SUV for my wife. God is good. I would not recommend this dealer to anyone. no one MB sanford the worst

  Stacy Weigand
2 months ago
I took my car in for (2) recalls and requested for the service coordinator to replace the air cabin filter. He called me back with a $300 quote to replace a cabin filter. I also asked if he could evaluate the cigarette lighter to see if I blew a fuse bc the phone charger would no longer work in it. When I declined to have him change my air filter for $300, he refused to help with anything. He told me my cigarette lighter had a blown fuse and that it wasn t covered under warranty and that Mercedes didn t have any fuses in stock to even assist. When I picked the car up and asked him where the fuse box was, his response was you will find it . I will not be returning.

  Santiago Uribe
a month ago
Well I have a massage they said $4500 to 5000 I drove for 1:30 minutes, then they said only 4000 that as shame I have no choice and give the car for 4000, that was a still. Be side everything Mr France was really guy good attitude and sensor of humor. Thank you very much.

  Galata Galatea
2 months ago
Bad, terrible customer service by Rob, or Robert whatever his name is. His treatment towards us was condescending rude and patronizing. We went there for a recall, and I scheduled an appointment (2 weeks from the initial call) and got there, other things (long story) happened with that guy that made me so upset for the way he was talking to me and my husband. Anyway left the car there for the recall to be fixed, 2 hours later we got a call back that they didn't have the part and we needed to reschedule it. What? What kind of business are you running there that you had 2 weeks to make sure you have the part and I understand that things happen but if you don't have it you call your customer and let them know, not only your time is money. My husband had to leave work to meet me there so he could make sure everything ran well but nothing went well. Then this guy had the audacity to emphasize that I got a free Uber ride and a complimentary car wash, give me a break, like I got up on a Saturday morning thinking ohh wow I feel like wasting my day going to the Mercedes Benz Dealer, get upset for nothing that is my fault but great I ll have a free Uber ride and a carwash. Really like you are doing me a favor? This is not the first time we had a bad experience there, the last time my car was there it took 2 months for them to fix it, and when I got it back the front passenger control panel was broken and I know that was not broken before and they just went when I told them.

  TintXperts -
5 months ago
David Persad at Mercedes-Benz North Orlando was amazing! He made us feel that he was on our team and truly wanted to help us through the warranty process. We loved that David was a dedicated Sprinter advisor and that he had so much experience with our van mode. In the end, all repairs were completed and we had a our van back earlier than anticipated. Thank you David and thank you to the entire service team.

  jay todd
4 months ago
Purchased a pre-owned Lincoln Navigator from here. Great car buying experience. I have purchased multiple vehicles and this experience has been great.Offer for my trade was fair and selling price was better than other dealers. Smooth transaction and my salesman Christian has been excellent.Would recommend Mercedes Benz of North Orlando.

  Erik Secor
5 months ago
I just want to say that Mercedes North Orlando made purchasing my new CPO not only a wonderful experience, but they were also very open and knowledgeable when it came down to every aspect of the deal. Also, I would like to point out that the dealership itself is a very happy environment, pressure-free, comforting, and the service area is great. I would like to give a BIG thank you to Francis in sales, Mike and Melinda in finance, and Robbie in service.

  ismael Christian
3 months ago
France was hands down one of the best salespeople, I ve ever worked with. Wasn t pushy, made sure I was informed to make the best decision possible to stay within my budget. And personally just went above and beyond to make sure we got the best deal possible.

  Darren Brandon
2 months ago
The Sanford store took care of me after a lack of communication with the Maitland store! I set up an appointment online for a 22 sprinter with 3000 miles on it, check engine light on, morning of the appointment they ( maitland store) reach out to me to tell me they don t service sprinters , and that the tech should have told me( no tech involved, like I said appointment was booked online) very poor communication at maitland store. So had to rebook another appointment at Sanford store, during a week day ( original appointment was on Saturday) which now means I am losing work( workVan). Very happy with Sanford store and quick turn around, totally disappointed in Maitland store!!

  Sam Akram
4 months ago
I had scheduled service with extremely rude service technician named Robert. every time I go he gives me a hard time. If some is supposed to be fixed or under the warranty, he gives me a hard time about it and he use verbiage that makes you feel less than worthy of his service. For example, today he tried to emphasize that he got me free repair on Mr car before, free Uber ride de and repeated this sentence several times when it s a complimentary service for Mercedes customers . I am very upset. I tried to talk to someone the phone did not go through. I will not be returning for any more services with this location. I will trade my car and look for a different branch. I expect superior services as I have always received and everything have changed this year 2023 for me.

  Andrea Burns
4 months ago
Took my car to be washed and sat there for over 1 hour with no one coming to get me. Upon checking with the service team, my car was unaccounted for....lost. Was at the location for 3 hours before they finally found my car. At least I have my car back. Worst experience ever. Everytime I think it can't get worst, it does. Will never go back there again. Disappointed!!

  Dawn Stibbs
a year ago
Honestly very disappointed in the customer experience provided by this dealership.Just came off the lot with a new to us Mercedes. We were only provided one key, no owners manual and the interior is dirty. I am assuming the vehicle at least got a wipe down.One would think that certain things should be a given when purchasing a vehicle, new or used.

  Max McNeill
5 months ago
The service department here is great, in particular Bianca. She is super kind, keeps good communication and makes sure the loaner is electric since our vehicle is electric. They are a stark contrast compared to the Melbourne dealer I had previously had to deal with.