AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nino Gonzalez
a month ago
On 2/20, I purchased a car battery from Byron Zuniga at this store. I asked him to install it for me, which he did. He also checked my alternator to make sure that it was working okay. It took him a bit of work to remove one of the bolts from the positive terminal, but he was persistent and removed it. As noted above, I am giving him a five-star rating. He discharged his duty professionally, and for that I'm grateful.

  Dawn Rosen
a month ago
John M was an excellent associate. He fixed my battery terminal checked my battery and alternator and starter and got me on my way. He went above and beyond to make sure I had everything I needed. I will shop there again. I thoroughly enjoyed my experience shopping there.

  Elizabeth Sykes
4 months ago
I stopped by because I drove by a bush and it scratched the side of my car. Miguel came out and took a look at the scratches, helped pick out the products I needed and then offered to fix it for me!! You can t even tell! I m so thankful for his help! I tried to give him a tip and he wouldn t accept. Give the man a raise! That s the spirit of America and what we need more of in this country.

  James Davis
a month ago
, John M did a marvelous job, helping me going above and beyond of his duties. Keep up the great work excellent, Customer Service.

  Mohammed Versi
5 months ago
Great service by Miguel Rivera Fonseca! He exemplifies true customer service! He installed the battery (under warranty) and wipers for my car in minutes! Very hospitable and did a fantastic job! Will be back for any future parts/work. Thank you!

  Streamerxx The 1
5 months ago
Miguel was so very helpful with my finding the correct lights for my car and also put them in for me which is a big help because I m a single mom so was very appreciated. And Beverly was very kind when she cashed me out. Truly a great experience

  sean moriarty
5 months ago
Miguel had wonderful customer service, he let me know what he was doing and why. He let me know for the future what parts I would need and explained what to look for. He installed both filters on my car and replaced my headlight. He was a great guy! Store# 4859

  Michelle Irizarry
3 months ago
They didn't have the alternator I needed in stock my mechanic had to go to Altamonte to go pick it up there. I'm very disappointed with places that love to charge a lot of money for parts yet they make us have to pay and go out of our way to go get what we paid for. Is their responsibility to have it on stock or have someone bring it to the store for the customer. I'm very disappointed.

  Scotch Ace
4 months ago
As usual, AutoZone is short staffed but, the staff is mostly knowledgeable and eager to help get what you need.15 years ago they were not short staffed- that's why the 4 Star Rating.

  Shane Ritenour
a month ago
Great service go see the store manager Gorge He will take care of any issues you have.

  Kenneth Puga-OBrien
5 months ago
Wow! What amazing service at this location, Miguel s ability to know the problem, have a solution and go above and beyond to make sure it s resolved. There needs to be more people like him in the world, I will pay it forward sir and thank you for your extraordinary service! Thank you Miguel!

  chris giles
a month ago
John m was a really great person helped us with the battery thanks man good place to go to

  Zara Diaz
5 months ago
Can t thank Miguel enough!! He went out of his way to jump my car, diagnose the problem and I didn t have to spend anything! I will for sure be visiting back for all my other car needs, thank you so much Miguel.

  Chris Orcasitas
5 months ago
Absolutely above and beyond customer service. My truck overheated while driving on 17/92 I was barely able to pull into the auto zone. Miguel ran a diagnostic test and it came back as possibly thermostat related. Well I need to get back on the road ASAP. Miguel not only got the thermostat but also quickly installed it for me.

  Carla Leon
5 months ago
Battery was dead and Miguel foncesa was able to take care of me wonderfully amazing customer service honestly would come back if anything was wrong with my car again thank you Miguel !!!

  Arianna Puckett
5 months ago
Came here to get insight on trouble shooting my gas gauge. Older Indian guy named Michael on crutches had no idea what I was asking about when I said it just like that. He said "oh you need the code reader" so I said "sure" . He said "wait by your car for me" . Watched him help 10 more people and then his young co worker came out to help someone who came after me with their car outside. Terrible customer service and no actual car knowledge like you'd expect from a auto part store. Update : all the cars left the parking lot and no one has come outside to help me. Update : went inside and he finally came out. I've told him SEVERAL times I was asking about trouble shooting a fuel gauge. He handed me the print out and kept saying "it's the abs sensor" . I asked him if that would cause the fuel gauge not to work. He still went on about the abs. 0/5 stars he did not care to listen to me or properly help me at all. I'll be putting in a formal complaint with headquarters.

  Jason Diaz`
4 months ago
Miguel was awesome. Went above and beyond to assist me and was able to recommend great products for continued maintenance.

  Rick Howe
5 months ago
We came to the store unsure of what was wrong. Miguel was amazing in and diagnosing and personally fixing the issue! Great guy and great service!

  Whitney R.O.
7 months ago
Beverly was kind courteous and very attentive. Always wonderful and admirable to see a woman in a male dominated field. She knows her stuff! Answer all my questions and went above and beyond! Thanks for your help today I had no idea where to start.

  Amber Hahn
6 months ago
I've been dealing with this store for years now, and every time I need to go.. ugh !! I know it's gonna be a fiasco . They always give me the wrong part, or wrong size, wrong price.. Always! I know 1trip, will actually be at least 2 trips and 3 hours of my time. SMH .. Every Time!

  Ryan Ackermann
6 months ago
Cheyenne was incredibly helpful today when I had to have the battery replaced on my vehicle. I will definitely be going to this location as my go-to for me and my fianc�e.

  Victoria Wyatt
9 months ago
AutoZone 3450 south Orlando. Store associate Larry was so pleasant to deal with! Very helpful and knowledgeable and he has an overall great attitude. He helped me get a starter for my car and did not treat me like I didn t know what I was talking about (because I m a female) overall great experience. Thanks Larry!

  Guido Cytryn
5 months ago
I went to lok for bulbs to replace at a rent a car for white ones and representative helped me find what I needed. I installed it, and the work as supposed

  Yesenia Irizarry
7 months ago
Jorge and Beverly are the BEST!! Exceptional customer service, extremely helpful and SO KIND!! Thank you guys you both ROCK!! I would definitely go back to this location just because of them!!

  Adrian Cruz
3 months ago
Called for pricing and another call came in for the store and left me on hold for 5 minutes then I just hung up... Very disappointing.

  Lisa D'Agostino
7 months ago
I bought a starter from Auto Zone. My husband installed it but it was running loud so I called a mobile mechanic who found the starter was NO GOOD.If it was a good starter I would ve saved myself over $300. Very disappointed.

  T
a year ago
I purchased a bolt set which I ended up not needing so when I returned it the manager who was VERY RUDE wouldn t return it because it was missing a bolt. It must ve been defective because I never used it! I ended up going to location on French Ave and Kendrick the manager took care of me and refunded me with no problem. The manager at this location should take notes and have better customer service skills! I won t ever go to this location again. If you want helpful and friendly service go to the one up the street on French Ave!

  Jodi Frank
6 months ago
I was in the store the other day and there was a new girl that was working, and she was very helpful and knowledgeable on vehicle and the product that would get my vehicle running smoothly.Beverly Tatem was amazing she took the extra time to make sure we had everything we needed for the oil change and she suggested we get other product glad she was there to help out with what I needed

  Tonia Letzo
8 months ago
I am so grateful for Beverly who helped me replace my battery. She was kind, positive and wonderful. She s awesome

  Dyl
8 months ago
Bought a battery for a couple days ago. Used AutoZone's site to check the compatibility and choose a battery, went in and it was out of stock. I spoke with an associate about finding an alternative, she pulls up all of the options and I asked specifically the differences between them. She responded only about CCR and Reserve Capacity. Nothing about AGM or EFB. Ended up choosing the Duralast H6-DL, a battery without AGM technology, which ultimately is not compatible with my vehicle. I go to return the battery today and give Byron some context and simply asked to return the battery. He immediately responds that this is actually my fault and was unsure if they could process the return. He goes on to say "Well we would have immediately recommended the battery with AGM, and if you chose the cheap one, its on you". Ultimately, this level of professionalism is so far below what I find to be the requisite level that I will personally never shop at this location again and maybe never with AutoZone again. Its absolutely ridiculous to be told that I'm at fault for something when all I want to do is return a battery that is not compatible with my vehicle, when I have done the due diligence using AutoZone's own compatibility tools and spoke with an associate regarding my choice, asking again specifically the differences between Duralast, Duralast Gold, and Duralast Platinum with absolutely no mention of AGM or EFB technology. Ultimately the experience with the young lady originally when I purchased the battery was fine, I wish she was maybe more knowledgeable but my gripe is with Byron and his unprofessionalism.