Volkswagen of New Port Richey Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Wendy Santore
2 years ago
We just purchased our second Jetta from Teresa Shaw. She was extremely helpful and made the process very smooth, especially given the car shortages right now. She was very good about keeping us in the loop as our vehicle was on its way to the dealership. I wouldn t hesitate to recommend her and this dealership to friends and family.

  jeff armstrong
a year ago
I am apoplectic! Overlooking the fact that my car is less than three years old and I am having to take it in to get the tint repaired on the back window, the service I have received from this dealership is horrendous.I had to wait a month for an appointment (because they weren t capable of providing that service), and when I took it in two weeks ago, I was informed that they don t have a tint guy . (When I got there for my standing, month-long, scheduled appointment). They also refused to fix the seat a second time, saying it is wear and tear even though it s newer than the car, because I have already had issues with that seat.Conveniently; however, the battery in my less than three year old, new Beetle which had given me exactly zero problems not even a flicker on the battery light completely and thoroughly died while they were NOT repairing the back window a week ago the last time I took a morning off and dropped it off for a scheduled appointment they were incapable of honoring.Regardless, I am more than reasonable, but had to make multiple calls to follow up.Last week, they finally gave me a second appointment for this morning. When I arrived at the dealership at 8:30 (on the SECOND morning I took off from work to drop my car off), they told me they cannot do it, and that I have to take it into the original dealership.I have now taken it into this dealership twice (with an appointment for the same issue), and now I m being told it s not some thing they will fix? (So much for bumper to bumper).Incidentally, I get my oil changed at this dealership regularly, and have been in several times for required maintenance. So this dealership doesn t mind working on my car when they are grossly overcharging me, but apparently, honoring the contract is slightly above them (and they clearly aren t competent enough to remain fully staffed, or adequately communicate with their customers).This is what VW has become? Sad.Services: General repairs & maintenance, Tire rotations, Auto rear window replacement, Wheel alignment, Auto body & trim replacement, Auto maintenance, Battery, Oil change

  Morgan EOD
a year ago
Bought a used Ford 2018 fusion from this dealership, 92000 miles, no negative carfax reports, and no check engine light, yet 10k miles later the the transmission seized while driving. Previously owned Fusion lasted 315k miles w/o any transmission problems. No check engine light yet the Ford dealer I had it towed to showed almost 50 cleared codes. Fortunately for this dealership, the Ford mechanic cleared them to find the ones related to the transmission so my hope of legal action are moot. The Volkswagen dealership also told me they would transfer my plate from the car I was scraping to this one yet charged me for a new plate and told me to use the one I thought was transfered. Fortunately I wasn't pulled over during the time I was unaware I had the wrong plate, when a new plate arrived in the mail I went to the DMV and was told the dealership did not transfer the plate but instead issued a new one costing me a couple of hundred more on my loan.

  Zach Dunn
a year ago
Excellent service all around from Peter, Connor, Wilber, and Mark. Cant thank these guys enough for their flexibilty, professionalism and hospitality.

  Sharon Hoster
a year ago
Very attentive and polite