Genesis of New Port Richey Service Center

Reviews

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  Karim Georges
a month ago
If you own a Genesis and are seeking automotive service of the highest caliber, schedule you next appointment at Genesis of New Port Richey s Service Center.I cannot overstate the exceptional service I received at Genesis of New Port Richey Service Center. I owe a huge debt of gratitude to Shaun Koch, the Genesis Service Advisor, for his unwavering dedication and expertise. From the moment I walked through the doors, Shaun greeted me with a warm and welcoming demeanor, immediately putting me at ease.Shaun's commitment to transparency and attention to detail was evident from our very first interaction. He took the time to carefully explain the scheduled maintenance and necessary repairs my Genesis GV70 required, ensuring I fully understood the work being done and why it was essential for the longevity and performance of my vehicle.What truly sets Shaun apart is his genuine concern for customer satisfaction. He went above and beyond to address my questions or concerns, always taking the time to listen attentively and provide clear and concise answers. His proactive communication throughout the service process kept me informed every step of the way, instilling confidence and trust in the work being performed on my vehicle.Furthermore, the entire team at Genesis of New Port Richey Service Center exemplifies professionalism and friendliness. From the skilled technicians diligently working on my vehicle to the courteous staff members assisting with administrative tasks, everyone I encountered displayed a genuine commitment to providing exceptional service.Thanks to Shaun and the outstanding team at Genesis of New Port Richey Service Center, my Genesis GV70 received the meticulous care and attention it deserves. I left the service center feeling satisfied and truly impressed by the excellence and professionalism demonstrated throughout my entire experience.

  Giuseppe Corletto
5 months ago
And just found out the the PREMIUM warranty I was sold on the Genesis, could be negotiated down but I was told it was a flat fee of $10,000 built into my contract! I was told it s no more than $3,500 at time of signing from Monica a supervisor handling my situation! This company and its sales people are truly TERRIBLE!