Volkswagen Of Pompano Beach Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sandi Marie
3 months ago
Larry, our customer service technician, is always on top of things. He has our needs taken care of as soon as possible. We choose to wait for him if he s busy with another client because he knows our car, our needs and always goes the extra mile. The mechanics are top notch, and, we have chosen to always go to the dealership as opposed to many mechanics that have been suggested to us in the past because no one knows a Volkswagen like Vista Volkswagen!

  lj blank
4 months ago
Over 8hrs for a simple oil change and tire rotation. No one seemed to know if my car was being serviced. Called the "service advisor " mid afternoon after dropping vehicle off with an appointment at 9:15He stated he would all me back..never did.Very unprofessional, and layered with incompetence

  Brassin Pocket
6 months ago
The dealership is fine and the people are pleasant. However, I was very unhappy to learn, Rick Case charges over $30. less for an oil change! Definitely shop around. Overpriced!Service: Oil changeService: Oil change

  Terry Smith
6 months ago
Terrible service dept.I was trying them over Gunther.I pulled my car at 2:30pm since no one had even looked at it. It was dropped off at 7:45am that day for a dash light called "exhaust manifold malfunction" which is a collection indicator.No one can tell the driver what's wrong by this dash indicator light..Not happy at all. To le this is not service

  J B
a month ago
Waste of time . Worst dealership. They send promotional letters, waste your 3 hours and give a 2 times higher rate than advertised .

  Matthew fann
7 months ago
I recently took my 2016 VW Tiguan into Vista VW for a few service checks. One being that the AC was struggling with this ridiculous heat. I met with service advisor, David Butterfly upon dropping off the car. He was very straightforward in telling me the service might be delayed a bit but that he would move as quickly as possible. To my surprise it was finished in a few days and the car is back in action! The staff in the office were very kind and the center was clean. I did notice that my car had been cleaned throughout which I greatly appreciate. I'll be returning here next time I have service needs on my VW. Thanks again, David!

  Andres Turcios
2 years ago
Had a great time today with the leasing folks. They understood my situation and made the deal work for me. Happy with my upgrade!

  Giovani Fajardo
a year ago
This was by far, the easiest and most stress-free car buying experience I have ever had. In and out (with my new Jetta) in under 2 hours. Ask for Jay Ortiz, Client Advisor and Mr. Goldman, Finance Manager. Between the two of them, you'll be in awesome hands. Highly recommend, and 100% will come back. Thank you!

  Vedad Vlahovljak
2 years ago
A few days ago we traded our car and bought a VW Atlas from Vista Volkswagen in Pompano Beach.It was by far the best car purchasing experience we have had. William Makris (CA) and Chris (SM) was nice and friendly, and very fair with our trade and sales price of the car. The car was in great condition. It was very honest and open experience, no pressure, so we didn't feel like any secrets were being kept about the car. We were able to negotiate a final price and get pre-approved in under 30 minutes, and were out the door in under 2/3 hours! Their service is unmatched. We found a great deal with them, and we are so glad we were able to do business with them. We strongly recommend everyone to stop by and meet William "Bill", he has a great personality and always willing to help anyone anyway he can.

  Brian Vaks
a year ago
They told me in total I'm looking at roughly six and a half thousand dollars to fix my daughter's Volkswagen. Thankfully I told the car out of there two days later to my mechanic on a plan if you can Congress he ran the car through his diagnostic computer and replace one part cost me $120 car is working perfectly the service at Vista Volkswagen are a bunch of fraudsters scammers and should not be allowed to be in the business I will personally be writing to Volkswagen myself.Service: Auto maintenance

  Gladys Outram
2 years ago
I went to Volkswagen Pompano be cause the warning light came on saying I had 27 days and then it would be time to have my oil changed. I just leased the car in March and it only had 1600 miles or so. My Technician assured me it would only take a few minutes to remove it and it did. Wonderful service as usual. It's always nice and clean in the office and showroom. Everyone is always nice and friendly.

  Lady O S
2 years ago
Friendly customer service, service by appointment only, it's been over 2 weeks since I dropped off my car but at least Vista provided me a loaner to drive. They have a lot of cars to be fixed from oil changes to major fixes. But what you going to do, it's the same at all car dealerships. I feel I'm at the right place. Pack some patience

  miguel rivera
4 months ago
They don't stock too many parts that's for sure You better off Buying from your local auto parts

  alan Dg I
2 years ago
I d like to say a couple words about two employees in particular from Vista Volkswagen. We had the good fortune of returning to Vista to make a purchase.A new Jetta for my wife. Initially we were helped by Allen who is a true wealth of knowledge but unfortunately on that visit they did not have any cars suitable for us. We return today, to find Alan occupied, so he introduced us to Stephen Malin.Stephen turned out to be one of the nicest folks I ve ever met in the car industry. His wealth of knowledge from finance, to knowledge about the vehicles was beyond extensive. A Pleasant man with a soft personality and a wonderful sense of humor.Having an experience like this with these gentlemen help to dispel the negative myth about car buying. They could not have made it any easier, and including Kris in Finance, everything went smooth as could be. I would recommend the entire team very highly, and will return for both service and our next vehicle.

  Rogelio Ortiz
a year ago
I was jerked around by everyone for 5 days. It wasn't until I switched sales people that I was sold a vehicle without bulls***. This dealership refuses to deal with credit unions because they can't markup the percentage rate on the loan and make money off the loan like with banks. I will not return to this dealership for any reason

  Philippe Mortelette
3 years ago
I went to this dealership to get an issue fixed on my 2015 Jetta. The problem was "my gear was not showing on my dashboard and I had a wrench light on". I took an appointment to get this checked out because in December 2020, I requested a transmission oil change and filters, and I was under the feeling that this issue was related to the service that was performed back then. When I called to get an appointment, the technician told me it would take only 30 minutes to reset the computer and get this issue fixed, claiming that the previous technician may have made a mistake. I then accepted to book an appointment. After the technician made its diagnosis, I was told that the issue was coming from one wire broken off and needed to be replaced. See below the diagnosis report:"Found DTC P0977 Shift solenoid B control circuit high. Performed diagnosis and found wire broken off. Advised wire repair needed to correct concern". I got 2 connectors and 1 wire changed on my car. (ref: 000-979-025-ea wires and 000-979-940 connectors). I barely drive my car since I work remotely all the time, I couldn't notice this issue right after the maintenance was performed in December 2020 and I think this issue must have appeared along time. After waiting during 2 hours for this diagnosis to be performed, which was supposed to take only 30 minutes , I got a quote for replacing the wire ($270). I made some research afterward and realized that this connector is located in the valve body of the automatic transmission. So here is my question, I'm not a mechanic and always trusted my dealership to take care of my car, "how can you explain that this wire was broken off ?". In my humble opinion, the technician that took care of my car in December 2020 definitely did a bad job replacing my transmission oil and filter, unplugged the connector and probably forced to replug it, damaged my connector and who has to pay now ? me the customer.... But that s not it! I was also told that I needed my brake fluid to be flushed and replaced, and my engine air filter and spark plugs to be replaced. This other operations brought my invoice from $270 to $503 since I declined the engine air filter and spark plugs replacement. Being mad from being scammed, while I was driving home, I stopped to a local garage to get my air filter checked out. Surprisingly, the technician told me that my air filter was clean and not dirty like their VW technician mentioned. I didn t want to bother this honest technician so I didn t request from him to check my spark plugs but he told me that if I had issues with my spark plugs then my car would be misfiring or something. So now, I fully lost my faith in this service center and also I am feeling robbed by them! I m publishing this on your google reviews because people should be aware of their malversation. To conclude, to perform the brake fluid flush, I was told it would take 1 more hour. I waited 2 extra hours. Total I spent 4h15 waiting for my car to be done! Wasted time and money for something I couldn t break or be held responsible. They will never see me again in their dealership and they should be ashamed doing that to their customers! I contacted their service manager Paul Mitchell to express my disappointment. He made it even worst. He sent me a PDF containing the recommended maintenance that should be performed on a 2015 Passat! I own a 2015 Jetta! you ignorant! He apologized regarding the times quoted stating that they are understaffed because of covid. I spent 4 hours in their dealership and most of the staff aren't even applying the CDC guidelines that they proudly display at their entrance. I saw couple employees not wearing masks or even better, I saw one of them, wearing a mask before entering then taking it off after passing the door. So don't ask me to feel sorry for your regarding your Covid struggle, you are creating your own struggle! You are all pathetic and disrespectful, I definitely lost confidence on this place! But thanks to Paul Mitchell for telling me: "You have the right to voice your concern". Here it is!Services: Transmission, Electrical repair, General repairs & maintenance, Electrical, Auto engine diagnostic, Brakes, Brake service & repair

  Events By Arlis LLC
2 years ago
OUTSTANDING!!! Excellent experience starting with Jay internet consultant fast reply to my inquiry.Robert my sales agent was great very professional no pressure and the GMArmond for the great deal he authorized. When I arrived at the dealer the GM greeted me and apologized that the pre-owned vehicle that I was interested in was just sold to another dealer (very hot popular vehicle) but instead offers me a brand new vehicle for the same price as the pre-owned that was sold since I made the effort of coming in. Needless to say the difference was several thousand $$ difference off the new one.I highly recommend Vista VW and these gentlemen for the painless buying experience, I really felt very comfortable dealing with them. Will be back again soon for my daughter'sUpgrade vehicle. Thank you guys.

  Russell Roshchin
2 years ago
My technician, Jonathan Rosser, did a great job. His communication was above and beyond. He went out of his way to make sure the service was outstanding. The valet service to my house was also excellent (thank you Chris).Services: Air & cabin filter replacement, Tire rotations, Oil changeServices: Air & cabin filter replacement, Tire rotations, Oil change

  Victoria Snodgrass
2 years ago
I was so pleased with my experience with Vista My sales associate Jay Ortiz was so professional & courteous & made my experience so pleasantThe financial manager Aspri was amazing & made me feel so comfortable. I would highly recommend this dealership & especially Jay as a sales associate to whom ever is looking for a great deal with very professional & polite service

  Adam Handler
2 years ago
WORST VW DEALER IN FLORIDA!! PICK ANOTHER DEALERSHIP!!! Not the experience I expected. No deals to be had here. Lots of false advertising and trickery.PLEASE, look at any other VW dealers they give better deals.They did not give a fair deal. And then gave me a dirty, dented car at 10pm! General manager never bothered to call me back!SERVICE: VERY FRIENDLY.

  Mark Syrowski
a year ago
Service manager is a great guy who will do his best to help you. I unfortunately had a problem that was more than they could handle. The service rep I had working with me was very slow to return calls with follow up information.

  rebecca melton
a year ago
I had a great experience purchasing my VW Taos at Vista Vw. Tyler Hall was great to work with and made the whole process easy and stress free.

  Bruce Kaplan
3 years ago
Made appointment, rapid service.Picked up car 2.5 hours later.Happy customer.Only negative comment is they didn't wash the car.Said they sanitized the inside.

  Crystal Gayle
2 years ago
Man oh man I was a little iffy about this place but after speaking with Jay Ortiz that changed my mind. He was was very helpful and informative, I appreciate him for not being money hungry like your typical salesman.

  The KaTalyst
a year ago
Great customer service and assistance. They are by far a great service location to represent Volkswagen! A+. Greg and the service team are super people!

  Kris Everette
9 months ago
Devington is a solid guy. Down to earth and honest about the car I looked at.

  M C
3 years ago
Had a call saying it was from this dealership. The lady was very rude and then hung up on me. Nice job. Im in Arizona.

  Russ
2 years ago
Not nice. coupon for oil change from them but not honored bait and switch Beware

  Cico Buff
11 months ago
It amazes me how dealerships such as this can stay open.

  Willis Hale21
10 months ago
It's a dealer, do I need to say more?