Charlie's Auto Glass Pompano

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ryan Timberg
3 months ago
Highly recommended for RV windshields. I had a few setbacks with the part manufacturer. They were able to source my windshields and install them perfectly. Willie was a pleasure to deal with. Process was very fast. I was back on the road in no time.

  J M
2 months ago
Mark was a pleasure to deal with. I called needing replacement glass for my Toyota Sequoia and they came the Next morning. Elberto The technician was clean and efficient and clearly knew what he was doing Taking the back door apart installing the glass with efficiency, care, and cleanliness. It s hard to find companies where all the staff blows you away with how great they are at their job.

  C Ward
4 weeks ago
Son just called for a quote for a Land Rover windshield to be replaced. The guy who answered abruptly said "I can't do that over the phone" and hung up on him. They seem nice.

  X
9 months ago
I had a windshield installed by them a couple of years ago. I didn't know there was a leak running down the a-pillar on the driver side. Wiped out my fuse panel along with half of my wiring harness! The photos show where the water has been pooling under the rubber floor mat on my vehicle! Spent over $1,000 on replacing engine sensors and the PCM until somebody finally traced down the short!

  Beatriz Sierra
9 months ago
I took my car to fix the front windshield and when they pulled the tape they peeled the paint off the roof of my 2015 Nissan Altima. I spoke with the owner Willie provided my Vin number as he was going to order the paint to correct the mishap that happened. I know this company for over 20 years and it has been 3 months of continuing to call them to find out if they received the paint so I can bring my car in for them to paint it and they keep giving me the runaround. Willie will call you back is what I get all day long and he never does. What happened to the Customer is always right as when I first brought the car my car was not damaged without any missing paint from my dealership. It was after they peeled the tape to hold the window that the damage occured. Not acceptable. Charlie's Auto has damaged my car and will not take the steps to rectify what they have done. Not cool Willie and staff.

  marcos valdez
a year ago
Highly recommended! I had to wait 1 week for Safelite s appointment for them to tell me during the appointment they ordered the wrong glass for my repair and gave me no follow up appointment. Which at this point, I called Charlie s before they closed and they told me to come in next day at 8am. Got my passenger side glass replaced in 20 minutes and paid HALF of what Safelite was charging me. One of the most reliable and no nonsense companies I ve had the pleasure of doing business with in a long time.Service: Auto side window replacement

  John Lasand
3 months ago
If you need any glass this is the place to call first. Very comfortable couch in the office. They had me in and ou like they said. Great place!!!!!

  Nicole Donato
11 months ago
I had the pleasure of working with Felix on a windshield replacement. He was extremely responsive, honest, and friendly throughout the entire process. The staff at Charlie s was quick and produced a high-quality replacement. I highly recommend this company for any window issues. Thank you!Service: Auto windshield replacementService: Auto windshield replacement

  Admin Strator
7 months ago
I brought in my 1979 Monte Carlo (Training Day), and they replaced my front and back windshields at a very reasonable price. I was extremely impressed with their service.

  miguel rivera
a year ago
Well done job My windshield was put on in no time The service was good I will recommend them To anyone

  Spencer MH
4 months ago
Great local shop, I was in and out and job was well done with no hassles.

  Powerparties
a year ago
Amazing service, and I'm glad to see it still a family business after so many years! Support mom and pop business and keep up the great work. Thanks for the fast service, Willie.

  Alfred DiBlasi
a year ago
I gave them a call, got me in at 8 AM the next day, and had me in and out in under an hour for the replacement of the windshield on my SUV. I would 100% recommend this shop!Service: Auto windshield replacementService: Auto windshield replacement

  Jay
a year ago
They replaced my windshield at a great price. I got there first thing in the morning and was in and out in 45 mins. It seems like a good honest shop, and I will use them again.Service: Auto windshield replacementService: Auto windshield replacement

  Vijay DaCosta
a year ago
Brought my car, they replaced the windshield and there was a ton of wind after leaving the shop and my wipers kept coming on randomly. Returned and they notice the issue where the windshield wasn't sealed and they were prompt to fix it. I mentioned the wipers coming on randomly and there was zero issues before bringing it in. They told me they don't have anything to do with the rain sensing wipers but they would take a look at it.They told me they put in a new sensor, as I drove out wipers started to come on randomly every 10 seconds. Decided to fix the problem myself. Researched and found that if the gel between the windshield and the rain sensing sensor had bubbles it would activate the rain sensing wipers. Had to buy a new gel for $25 and replaced it myself.It's disappointing that I was told they don't touch the rain sensing sensor yet still it has to be removed for them to replace the windshield. Even more disappointing I pointed out the issue and as professionals they couldn't fix it themselves and it took me 10 Mins of research and 5 more mins to install the new gel.

  SJ
6 years ago
I called near the end of the day and spoke with Mark who was very friendly & gave me an accurate quote & an honest answer to my issue of needing it fixed ASAP before I would be relocating in less than one week. I was told they would have to special order my window & would receive it within 1-2 business days but would put a rush on the order due to my situation. It was there the next day & they were able to schedule me to come in asap & fixed it within about one hour which was exactly what I was told.Highly recommended!

  James Loncaric
a year ago
I thought my windshield was leaking and they found it was the drains for my moon roof. They cleared them out and had it done within 2 hours. Very professional, friendly and honest.

  Ximena Del campo
a year ago
Great customer service from start to finish. Spoke to Mark on the phone who was very helpful and knowledgeable. I have already recommended their services and would personally use them again if needed.Service: Auto windshield replacementService: Auto windshield replacement

  Craig Masters
2 years ago
Charlie's installed a stationary roof glass for me. Then said the bill is $722.00. That was just for the Installation. I supplied my own glass. Ended up paying $400.00. Still 200 more than it should have been. RIP OFF. Charlies claims it was not them but have the receipt to show it was.Craig M.

  Samantha Candelario
2 years ago
fixed my window in 40 minutes for half the price of safelite. I was so stressed after getting my window broken into. but they eased that. had my part in one day, fixed it so fast. no issues. recommend a 10 out of 10.

  Sophia Smith
10 months ago
I would really recommend Charlie's they were very well priced I'm a very satisfied customer and I will tell everyone I know...Service: InstallationService: Installation

  Rik Shafer
6 years ago
I went to Charlie's to get an estimate and they essentially talked me out of a big expensive job. They suggested a workaround that would be much cheaper and easier and I'm going to have that done. I was very impressed by their honesty and their customer service.

  Stanley VIRGILE
5 years ago
Needed a glass window for my 2017 Bmw. I spoke to Kevin who placed the order on Friday , received it Saturday morning and before 11 am , it was already installed.They were very helpful and efficient which are rare nowadays from businesses.The price was pretty fair so I HIGHLY recommend this place.

  Kay C
9 months ago
This place was great! Definitely recommend... great price and done so fast!

  Carly Schoenfelder
5 years ago
They were very communicative when I contacted them via their website for a quote. When I arrived at the shop I received quick, efficient service! I would highly recommend Charlie's Auto Glass repair to all.

  Gino Colarossi
a year ago
Went here based on Google reviews. Must say I'm happy with the service. Thumbs up!

  Lesley Plachter
6 years ago
Called them this Wednesday morning at 8 frantic I would not be able to get my shattered windshield fixed till Friday due to the thanksgiving holiday, to my surprise they told me to bring it in at 10:30 am. I couldn't be more pleased with Charlie's Auto Glass. Plus my insurance screwed up and sent them a cancellation and they 3 wayed me and the insurance to get it all situated! Highly highly highly recommended! Class act! Thanks again! Happy Thanksgiving!

  Susan Knodel
5 years ago
Cesar came out today and installed my windshild he was great! Did a very professional job he was very polite and cleaned up afterwards and explained everything.. I am very pleased as I told Cesar about a issue with Safe lite the insurance had sent them but they flat out said they could not replace windshield due to little rust spot.. I called my Insurance adjuster back and requested Charlies as our family always used Charlies on the past for cars and trucks from power windows to windshields the adjuster from my Insurance changed the installer to Charlies and we are so happy the windshield is in and all is well. thank you Cesar and Charlies! I highly recommend Charlies Auto Glass and Cesar!

  Russell Kirsner
a year ago
Super kind and generous with their time. They figured out my leak issue immediately. Thank you again to your entire crew!

  Peter Tramont
3 years ago
I just took in my brand-new Porsche Macan for a windshield replacement (at the Pompano location), and received cordial and prompt attention to scheduling the appointment (thank you, Willie). I used this third-party shop as prescribed by the dealership (Champion Porsche).As far as I can tell, the new windshield looks fine, as expected for a glass shop exhibiting proficiency and experience, though I will follow-up and adjust my review accordingly if I notice anything not quite right.My immediate concern was after the work was done, just before driving off, I noticed both tiny and sizable glass chips scattered all over the seats, between the seats, under the seats, in the crevices of the seats, on the floor, on the dashboard, and even in the driver side and front passenger windows (see attached pictures).I inquired promptly, and was given due attention by them blowing out the car's interior for the glass particles. I inspected, and found more particles. They blew it out some more. I inspected, and still found more particles.Out of an abundance of caution and concern, I requested a thorough vacuuming, which was partially done. I am unsure why they did not preemptively offer this service (though I suspect it is because they do not typically do it, as when I asked why there were even glass particles everywhere in the first place, they could not tell me definitively, though I surmise they simply shattered the old windshield during the replacement, but would not admit to it as it would imply poor or improper work and fault on their end). Still noticing remnants of glass particles even after vacuuming, I had to personally spot check and request additional vacuuming, and in some cases just carefully hand-picked and disposed of the glass particles that I could see myself.Besides the less important concern for glass chips damaging the car's interior and seats (which, given the nature of car, would not be inexpensive to repair/replace), of much stronger concern to me was passenger and driver safety, inasmuch as children and pets in the car could be cut by or, God-forbid ingest, glass particles that they see (or worse, cannot see) or touch or sit on or step on or that get caught on them or on their clothes (in my case, to my shoes). I cannot, in good conscience, invite passengers into the car knowing that there are still remnants of glass particles that could potentially harm them (God-forbid some particles get into the vents and blow into their eyes or face) and be personally liable for bodily injury.As a shop specializing in glass work, I expected at the very least that this was understood, and that as a necessary precaution, they would take the liberty of ensuring additional safety steps without the customer needing to be the one to notice or ask, or to have to hover over workers to see the steps carried out properly and professionally.I wound up being the one apologizing for having to ask for additional assistance and wasting their time with continuously spotting more chips and having to ask for further attention, but was not offered any apology or explanation for what or why it happened or for the hassle on my end. I respect the time of others as my own, which I had to spend (at the cost of personal time off from work) continuously inspecting after their attempts to clean up their mess, which was only partially done. It concerns me that if this is the quality of how my car was left for me, I cannot have confidence that the windshield replacement itself was done 100% properly.Common sense dictates that the car should have been returned to me in 100% of the state that it was brought to them, meaning 0% glass particles inside the car, or if they were unable to do so, they ought to cover the cost of having it thoroughly cleaned or detailed by someone who can remove 100% of the glass particle mess they created to restore the car's interior to 100% of its original state.