Quality Car Stereo
4.5 (112)
6404 N 9th Ave C, Pensacola, FL 32504
(850) 479-6000
qualitycarstereo.com
Claimed
From the business
- Small business
Service options
- Curbside pickup
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Bama Mike
2 weeks ago
How good is Quality Car Steroid?!?! Let's put it this way, I have been living 1500 miles away from there for about 7 years now and they are STILL the only people I trust. I just made a call and I got a better walk through tutorial in 5 minutes that I could get out of 3 different car audio places IN PERSON! Fixed in less than 5 minutes!!! Thanks Quality!!!!!
Taylor Harrington
3 months ago
I trust them more than any other car audio place I've been to. Simply outstanding customer service and they know what they're talking about. Went in to get an estimation and he gave me three separate options for pricing and quality of what I wanted. I appreciate this and value it so much as a customer because it's nice to know that they're looking out for you no matter what your budget or what you want. They've also helped me a lot in the past with issues that I've come up with and it's going to take me probably about 2 years to save up the money but I'm still coming back to them for sure.
Eldon Ash
3 months ago
Called and asked some questions about my radio not being able to reset my Bluetooth as I was gonna have it fixed before we got on the road to come down to Pensacola to my parents house for Christmas but unfortunately my father past away so we had to head out before I got it fixed I figured it was a long shot being around the holidays but I tell you what these guys got be in the same day and had it done in less than a half hour thank you Quality Car Stereo for being Rock Stars make sure to pull up and show this place some love.
Tom Dannheisser
7 months ago
Fantastic business. Only shop that could analyze and fix my 2002 BMW speaker problem. They are extremely knowledgeable and motivated to serve customers. Highly recommend.
Ray Fletcher
5 months ago
The salesman, Chris, was very knowledgeable and discussed his offerings without trying to sell me more than what I needed. Impressive.
Michael L
a year ago
Wanted to upgrade my head unit in an older Japanese sports car. Lee and his team were incredibly helpful in walking me though what I needed, and nothing more. He didn't try to upsell. You can tell he really is passionate about quality installation and sound.- Install went great.- He took the time after install to tune the new head unit and explain to me how to do so myself.- Very reasonably pricedCan't recommend enough.
chrisd5598
8 months ago
Awesome place. Lee knows what he s doing. He cares about his employees and makes a personal relationship with them. Best car audio place in town. I will drive across town to use them before I go anywhere else !
Jake and Laurie Cavender
7 months ago
Installed an Apple Car Play stereo and backup camera in our 2007 Honda Element. They answered their phone, got us in quickly and did superb work. Would definitely recommend them!
PURPLE BOY
a year ago
Huge shout out to the crew at Quality Car Stereo! Had some issues with my mustang's audio system and they figured it out pretty quickly. And installed a new 12" sub which is BANGIN! Very honest folks and very fair prices. I came in to get a problem diagnosed and they ended up not only figuring that out but also installing a new sub in a couple hours. So relieved to have this fixed. Super nice guys that definitely know what they're doing. Will always be using them for audio work and hope I can push some more business their way. Thanks again guys!
Denny SKULLYZFPV Hicks
a year ago
They did a good job with my system they installed. I wish they would've hidden the connections better to the amp. Their wiring and precautions with power line having any issues was spot on. I wish I could find a shop that can insulated the interior for better sound proofing without it breaking the bank.
Deborah Cunningham
a year ago
LOVE, LOVE, LOVE Quality Car Stereo!!! Lee, Chris and Brian are the best:-) They know what they're doing for sure and they don't try to upsell you on something you don't need. They were so patient with me and I really appreciated how they took the time to show me the features in my new stereo. The BEST in Pensacola. Thank you guys again!
Matthew Arnold
3 years ago
I want this review to be for anyone that is on the fence about getting work done here. I m not from the area but I saw positive reviews and figured I d try to get work done here. After talking with the manager, he answered all my questions and provided a cost effective solution. It was a little tricky to get a schedule set to have the work done due to the business of the holiday but the manager was able to get me in as soon as he was able to and I m satisfied. The install was done fairly quickly and well. The tech that worked on my car explained everything that was done and how it worked. A day after I had asked about an issue I thought I was having which they had me come back in and immediately got it fixed within minutes. Overall, satisfied and recommend to anyone that is looking to get work done. The price was fair and I didn t feel pressured to buy more than I needed.
Daniel Campbell
2 weeks ago
Everything was great. The work was excellent.
Isabella Ayala
10 months ago
I am so happy i came to quality car stereo, they were so helpful and got me in and out. 100% recommend for anyone wanting help from a trustworthy and good group of people
R.L. Simon
a year ago
I reached out via phone and their online quote system no response. Might be one of those places you just gotta to visit, but for all that, then not for me, can't waste my time on a maybe.I left a detailed request for a quote on their website when my calls went unanswered, waited almost two weeks, still no response.Hope others have better luck.
Joshua Novak
4 years ago
Great Audio Place, I have a business of my own in town and will send everything i have to Lee and his techs. I am very happy with the install, My 2019 Sierra was there first one, with no little room they had there work cut out for them. Took a few days, but they got it figured out. Works great and sounds amazing. I checked all the prices LEE charged me and they are all in line with what you can buy online. Grade A Service 5 Stars all the way!
C
a year ago
Awesome audio store and great service. They had the parts I needed for my truck and was able to pick them up the same day, definitely the store I'm going to use from now on instead of All Wired for Sound.
Holly Braafhart
a year ago
Before arrive to QUALITY I went to OUTLAWs about my subwoofer issue and outlaws main guy was rude and didn't even want to answer simple Eliminating questions Unless I wanted to leave my car for $100 an hour! I left and went to QUALITY and upon arriving I was greeted and without hesitation he answered my questions which he was very knowledgeable and chose to help me with my issues even fixing the problem within a matter of minutes! Without a doubt hands-down treated me like family as I am a perfect stranger to him and wanted to tell everybody how kind,knowledgeable and Quick serving he was while very professional!!I will definitely be recommending and will personally only be going to QUALITY CAR STEREOS from here on out!!
Anthony Atchison
10 years ago
BEST PLACE EVER!!!! The guys here are knowledgeable and very customer service friendly. They never try to upsell you or rip you off....you simply tell them what you want your system to do and they tell you what you need. Work ethic is amazing. I had 2 in-dash radios, a rear view camera, and a fully integrated car alarm system installed here in my car and my wife had her 12" sub and amp installed here. Even over 3000 miles away I can still call them up and they are willing to help me. All in all....GREAT PRODUCTS, SERVICE, AND PEOPLE!!!!
Lloyd Curtis
4 years ago
Lee and his staff were very knowledgeable and helpful with answering my questions on multiple visits. He took his time and asked questions that helped him put together a system that was within my budget without sacrificing sound quality. His installer did a clean install and walked me through the complete install answering all my questions. Also never had an issue with communication. Again thank you for a job well done.
James B.
3 years ago
I have been trying for 3 weeks now to buy a stereo for my truck from them. Lee the owner I presume checked his stock, computer and told me they had what I was looking for. I have called them twice since only for him to say he was waiting on his assistant, I guess to come back to work. I have not had one call back from either one. I guess they're not worried about selling car stereos, though it's in their name.
Cabanas N
10 years ago
These guys are For Real! Its a small shop, so sometimes you have to wait a few minutes to get taken care of. Trust me, its well worth the wait! They have done my last three vehicles, as well as some stuff for our bar. I am always happy with the quality of their workmanship, as well as the overall sound of the finished product.
Tim Rogers
4 years ago
There s a reason why Quality has been around so long. They installed the audio systems in 2 different vehicles of mine over 20 years ago. They set me up today in my current vehicle and nothing has changed. Lee will not sell you anything you don t need and he will ensure the end result is exactly what you want. I couldn t be happier with the new setup, and I ll always recommend them for anyone looking to upgrade the sound in their vehicle.
Edward Buchanan
4 years ago
What a great place, Lee is very knowledgeable about car audio equipment. I am new in town and had to wait for the work to be preformed because I had no one to pick me up, Lee was more then accommodating with letting me wait at the store. The young man that installed my audio equipment was very professional. I can t say enough good about this business! Thanks again for everything today. I love my new system.
poppop
2 years ago
I was somewhat nervous because of the disorganized appearance of the shop and the slightly brusque manner of the owner (love his responses to bad reviews), but was later very pleased with my Kenwood stereo and the patience and concern of the owner. There was a minor problem which they immediately fixed.It's now 2 years later and still loving my Kenwood!
David Dyal
9 years ago
Just had a Kenwood multi-function unit put in with back up cameras on my van at Quality. What a good experience I had. Unit was quickly installed & works great. Ease of use & the learning curve of the unit was short. Two days later I decided to have a similar one installed in my Honda. Same experience again. I highly recommend this guys for anyone wanting a system installed. Even the price was right!
Christina
6 years ago
I was finally able to reach someone on the phone, but I have to agree with Joseph's review, they are hard to get a hold of. The Contact Us wasn't much luck for me either. I did talk on the phone after calling this morning and they were professional and answered my questions, but waiting for a response for over a week isn't professional. I heard they're fantastic at what they do, which is why I reached out to them in the first place, but hard to tell if you can't use them. Unfortunately, I'm hesitant to go here if I have to keep reaching out for my own business.
Joseph Oliver
8 years ago
I have heard this place was amazing. I wish I could write a review based on actually having a sales experience. Unfortunately it seems they do not want my money. I called twice and spoke with a man who told me he would get back to me in a few days, but feel free to call him back. Both times he never called. I eventually went there in person and they were very friendly, seemed professional. He quoted me for work and said he would call and schedule me in a couple days. Several days go by with no call. I call back, he says a lady will call and schedule me in a couple of days. Almost a week goes by with no call. I called and got her on the phone, she says she will call me back to schedule in a few minutes. Hours later and I never got a call. Really? I am not going to beg someone to let me give them money for a service, there must be someone in town who wants to install speakers in my car for a profit.
joseph bloyd
3 years ago
I hate leaving bad reviews. Called about a week prior to Christmas to try to get a new radio for my wife's vehicle (I honestly didn't think anything about it being a holiday). Talked to Lee about what was going on and what we needed. He took my name and number down and said if I didn't hear back from him that day to call the next day. I never heard back and forgot to call the next day, so I called the day after. He said that he was doing research on the issue and would call back. Waited until after Christmas and called back. He informed me that he already ordered the parts and he was waiting for another part to come in. HE NEVER EVEN GAVE ME A QUOTE. I explained this to him and he said he would get a quote together and call me back. Here we are 3 weeks later still waiting on a quote. I want to support local businesses but with customer service like this its hard to do. If you are that busy, you need to hire more people. Supply and demand
Shaun P
6 years ago
Had an audio system installed in 1998. Google did not exist back then, nor did the reviews. Quality was great, I had an issue with the speaker box not allowing me to sit in a desired position. They fixed the issue. Not sure if it was them or me when it came to the measurements. Good to see they are still in business 20YRS later.