Pine Forest Automotive Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sarah Peacock
a month ago
My windshield was cracked during the time the shop had possession of my vehicle.They refused to fix it. The GM (Ernie) was terrible to deal with. Very unfriendly and dismissive. We have used Pine Forest Automotive in the past and have been satisfied. Unfortunately, if there are any issues they are going to refuse to make it right. Additionally, the bumper was not properly secured so I had to make a trip back to the shop for them to secure it.

  A
2 years ago
I picked up my truck today after insurance service. They were very polite, helpful and easy to deal with. They are however quite slow, and no every shop in town is NOT booked. They are slow. My Girlfriend was hit a week after me much more severely and when shopping around for other places I realized how slow they are.U have worked on and around vehicles my entire life. The paintwork on my truck IS POOR!!! They needed SEVERAL EXTRA DAYS TO DO TWO DOORS POORLY. My doors now have more Orange Peel than a Tropicana factory. The pictures speak for themselves.I was quoted over five thousand dollars for two more doors and a hood. I honestly don't believe they wet sanded anything. I am Soooooo thankful I declined. Not recommended.Service: Body & Trim

  Michael Sinclair
a month ago
I Would Not Reccomend This Place For Auto Repair. They Will Charge You Far More Than The Repair Demands.I Would Mind Fair Pricing, But Don't Try to Take Advantage of Me.

  Laurie Brannen
4 years ago
This place was AWESOME!! I went in with a slow leak tire. Instead of making me wait, as they knew I had to get to work...the General Manager took my car into the shop.They found a long screw about 1inch long, in my tire. They plugged it, checked my our tires and air pressure all in about 30minutes. And it only cost me $10.70!!I would recommend this auto repair shop very highly.I WILL be bringing my car to them, from now on! I also encourage others to come here.They are very honest, friendly, ,Reasonably priced and BACKED by the Better Business Bureau!

  Michael Landau
6 months ago
I have been with them since Dec 2001 and they always have done an outstanding job. I do not think that there prices are high. I have three vehicles that they do work on. The customer service is always outstanding. The people are always nice and friendly.Services: Air & cabin filter replacement, Tires, Body & Trim, Wheel alignment, Transmission repair, Brakes, Air conditioning, Oil changeServices: Air & cabin filter replacement, Tires, Body & Trim, Wheel alignment, Transmission repair, Brakes, Air conditioning, Oil change

  Daniel Davis
3 years ago
I had these guys repaint a couple of doors and a quarter panel due to scratches and rock chips on my black car. Their work is excellent and so is their customer service. They do it the right way. Door handles and trim are removed, not masked. Flawless paint and bodywork, and orange peel on point with factory. If you're looking for a cheap paint job, go somewhere else. If you're looking for a top notch, quality paint job, come here.

  Joe Langley
2 months ago
They have always treated me fair and honest. I highly recommend them for your automotive repair

  Michael McCaleb
a month ago
Nice friendly do good work. Great oil changes.

  Susan Watson
10 months ago
Chris handled my car when the check engine light came on. It wasn't an easy diagnostic but, after speaking with other mechanics, I was convinced when he told me it was the timing chain. He got the car fixed in one day as promised and although it's only been a day, so far so good. My car is running smoothly and no check engine light. I cannot speak as to the cost because I've never had this done before. I think it is a fair price though. I hope I don't, probably will, but if I need auto repair again I'll most likely use them. Chris was polite and professional. The man at the desk had no personality but I didn't go there for pampering. Updates if needed. UPDATE: I recently had a problem with my engine burning oil. I took the problem to Chris, Scott and their wonderful staff. They are going above and beyond to help me with my problem. It's so good to have them to depend on. They keep this old girls old car running. Thank you everyone.Service: Oil change

  Keely Logan (Nofuxgiven100)
a year ago
I had my battery replaced in myFord Edge by them. They were cheaper than AAA and always give me my military/veteran discount. They are always friendly and very quick as well as accurate. The cell on my battery went out about a year later and i took it back to them as it was supposed to be under warranty. They looked up my records right away and got me a new battery within 24 hrs. They are amazing and i recommend everyone go to them

  Terri Spiller
a year ago
This place is AWESOME from start to finish. I had a hit & run and took it in for estimate. Then scheduled a day to drop off. They sent me a text every week letting me know the progress and when it was completed! They are top notch from CS to the body department! This place even beat the dealership in ALL areas! Def recommend I d give 10 stars if I could! And they warranty it FOR LIFE! Great job!

  Jamie Crowe
9 months ago
My husband's truck got hit on the back passenger side we took it to pine Forest automotive center to get worked on they didn't fix the truck they painted the underside we took it back so they could fix the paint then took it back to fix the tailgate or the light but scratch the truck and they are fixing the scratch now we're going somewhere else to get his truck fixed if you value your vehicle as much as he values his truck don't take your vehicle there. They have not did a good job. They don't deserve any stars!

  David L Pilkinton
11 months ago
good people. the front office went above and beyond in their effort to repair my elderly neighbors only source of transportation. she now has her car back and the work looks good. thank you!

  Emory Shelley
a year ago
From start to finish, they were fantastic! When I picked up my vehicle, it had been detailed. It was a nice surprise, I would recommend Pine Forest automotive to all my friends.Service: Body & TrimService: Body & Trim

  Tx Rednek
a year ago
This place was recommended by by my 'warranty' company.Went there to check on getting work done on my Wrangler. Chris is great.Seems like couple of other people didn't want to do the work because I want to use a 'mechanical' warranty that I purchased with the Jeep.

  Lee Woods
7 months ago
Great front desk service from the receptionist. She was super helpful and assisted me in retrieving my personal items from my vehicle that was there for repair.

  Phil Parekh
a year ago
These people are great. Took all of my insurance check. Kendra and Lisa were great. Owner or gm should be greatful to have such a valuable employees. Or may they are good employers. Just because how Kendra spoke to me on the phone made me choose this business over others. They did the work and keep texting me. Thanks.Service: Body & TrimService: Body & Trim

  James Peacock
4 months ago
Excellent facility. Great service.Fair price.

  Debbie Ard
a year ago
Who ever ernie at front desk is..he is rude and a liar..I paid for a 20 point check..and my fluieds was not checked..my tires were not rotated..my fluid light was on and still on after I paid ..I had to go back in and tell him he was a liar ..nothing got checked...very bad service and very rude to the employees in front of customers. ..will not be back

  James Wynn
2 months ago
Receptionist was nice. Unsatisfied with water leak test service.

  M R
3 years ago
We came to Pine Forest Auto to get a used car inspected before we purchased it, and we were very happy with the service we received. They were fast, to the point and fair. Not to mention they saved us from spending money on a car with serious issues. We will definitely be bringing our cars here again.

  zillah Zim felix
4 years ago
I went there for an oil change on my car and was pleasantly surprised. I am someone is always very hesitant to go to new places. But bet you I definitely will be back. Everyone was very friendly and provide clear and helpful information. They didn't take to long despite only what looked like to be one mechanic at the time working on our vehicle I've had places with several people working on my car at once take longer. On top of the oil change being the best priced I have gotten on my car since getting it 3 years ago. They were running promo to do a tire rotation also. Point is. They are pretty good place to go.

  T Lee Horne III
2 months ago
Seriously good mechanics, all top quality work.

  L. Rosario
6 years ago
I have been using Pine Forest Automotive and Paint/Body for over 12 years, they have always been very friendly, helpful, efficient, as well as Rated AAA, and a preferred shop by insurance carriers for auto repair, plus they provide a lifetime warranty on auto/body work. They provide quality work for a fair price. If I ever had any problem at anytime, they immediately handled my concern in a timely and professional manner.

  Scot Dixon
6 years ago
I've trusted this place for years when I need car repairs. I've always found the staff to be professional and honest. Prices are reasonable. The only problem is that because they're so popular, they stay busy. If you need your car back fast, talk to them up front to be sure they can accommodate your timeframe.

  Dr. Seuss
5 years ago
Nope!Don't do it!Got the run around for 5 days. Can't tell you how many times I had to call just to get a diagnostic reading! When I finally got a call back with an answer, I had already called another mechanic. Not safe to trust people that can't keep their word on something simple, when the $1500 job you're gonna need isn't simple! Surprise, surprise.... The place I ended up taking my car, has in the same day as they promised (same promise I got from Pine but they couldn't keep) has already called me with a quote and started work!Also...as I waited with a smile and politely paid my bill...I got to hear my turbo gas through the parking lot in time to look up and see one of there mechanics slam my car to a slide in a SMALL wet parking lot to pull in and park to bring the office my keys!This place is anything but professional or together! I am also only paying $200 more for the same work (plus one other issue Pine Forest missed)....AT THE ACTUAL DEALER!Don't always assume the way they treat their friends is how they will treat you. I'm glad to see friends have obviously been leaving reviews though In no way will you be saving money going here as opposed to going to the actual mechanic meant for your car! I lost $ on Ubers just waiting on these guys to decide to LOOK at my car!Thanks for dropping the ball, it would of been another week or 2 with you guys and a car NOT really fixed...Where my car is now, they found a hose that would of killed my car if it wasn't fixed AND they'll have my car to me in 2 days!

  Bonita Huffman
7 years ago
I went here to get my car repaired. The staff was friendly and seemed like they knew what they were doing. They kept in contact with me threw out the whole repair process. They even have a website where you could see pictures of your repair step by step. After I recorded my vehicle back it like ones better than ever everything was perfect...until it rained. My passenger side door had to be replaced during the repair. I guess they put it on incorrectly thats how the rain seeped threw the seal and it would scratch my tint every time I rolled my window down there were 3 deep scratches with the exact same pattern. I took my vehicle back to the repair shop they fixed the door so water would seep threw but they told me they weren't going to replace the tint because it looked like someone scratched it. How could someone make 3 identical scratches in different spots? Of course after they fixed the door the scratches stopped. I came to the conclusion that when my door was off track and water was seeping in that also caused the scratches on my tint they just didn't want to pay for their mistake. I would not recommend this repair center to anyone they look good at first glance but they're not. I hope this helps you with your decision.

  Lane King
2 years ago
I highly recommend Pine Forest Automotive if you're looking for an honest shop with qualified technicians. They don't try to sell you things you don't need, they'll take great care of your car & explain everything in detail.My whole family trusts our cars with Pine Forest Automotive & they've taken great care of us for many years now.

  Slim Shady
9 months ago
First time dealing with them. And not happy. They have very poor prep work before painting had over spray on brake lines etc...

  Abigail Marmon
3 years ago
My car was towed here after a collision. First off. LISA IS AMAZING. She was so pleasurable to work with during such a rough time. She was honest and upfront and went out of her way to keep me updated. I even had a minor problem after getting my car back and they were willing to refix for free (nothing they caused. A freak accident) and pay for me a rental. Luckily they fixed it that same day. They are just amazing. Very caring.-Abigail StewartServices: Transmission, Electrical, Body & Trim, Transmission repair