Napa Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  william barber
a month ago
Very helpful ,windshield wiper battery's hoses belts brakes and rotors ,I get my items here

  Tabi Bucci
8 months ago
I have never been so frustrated with a business. I attempted to return $20 worth of UNUSED items with the receipt and they refused to issue me a refund because I did not have the original card it was purchased with and had no ability to get the card it was purchased with. I was well within my 30 day return period and reviewed the online return policy online which did not state I needed to have the card. The first person I spoke with refused to help me and told me I was out of luck which I requested to speak with the manager who argued with me stating she s been with the company 25 years and it s always been the policy. As someone who works in retail there s room for manager discretion which she offered no help. I got so upset that I left my items there and the receipt because I can t do anything with the items anyways. I called corporate and when I filed my complaint the person who handled this call explained there was absolutely no reason that they needed the original card as there is not a policy stating they needed it. I will never shop here again. The employees offered no solution other than to tell me I am out of luck. I really hope corporate corrects them on their made up policies.

  Micaela Connors
3 months ago
Great Customer Service Mr. Griffin. Thank You for all your help in my vehicle parts.

  Tx Rednek
10 months ago
nice building, alot of empty spaces on shelves?not one employee said "welcome" - "may I help you" - nothing !!one gal at counter on phone talking about where to go after work.one guy at counter playing with his phone.one guy walking around the store pretending to clean/dust.

  rhonda nivens
4 months ago
Very kind helpful people work here!

  Jason Williams (Ohio850)
5 months ago
Great service. Best parts in town.

  Travis Mostoller
7 months ago
Napa Heavy Duty is the place to go. Friendly staff, Good number of items on the floor as well as warehouse parts out back

  Harry Roberts
5 months ago
Best parts inventory in Pensacola ! Very friendly and helpful staff.

  justin selby
a year ago
Arrived 10 mins before closing on a sunday, friendly staff ready to help me with my questions and immediately got me what I needed to fix my truck at the best possible price. My main reason for going to napa was to buy a quality part that isn't available near where I live and that was taken care of too..Great store, will return

  Christopher Berube
a year ago
I really love NAPA auto parts. They seem to have every obscure part or tool I need available either immediately or the very next day. The order online and pay at the store is cool too.

  Ernesto Christobal
3 years ago
Very helpful. I especially love it that the Sales Associate that was serving me couldn't find what I needed. He stepped over to his co-worker and asked for help. He knew exactly where to go in the back for. Great customer service. Other Sales Reps would have told you. "We don't carry that and send you through the door.

  Brian Ward
5 years ago
Here we are again. Too busy to help the customer. Needed a 15a breaker for my Harley Davidson. Guy said, all I've got is a 25. I asked him to check his inventory, nope too busy. Asked if any other NAPA had the part... Nope, too busy. He suggested I go to advanced Auto parts. No brake lights, no blinkers, no speedometer.... But drive around because I'm too busy to help you. I went to advanced and bought a similar part. I'll be taking my fleet business to other stores from now on. NAPA you had better hire people who build your business or soon you will have none. Very unhappy with the lack of common Sense.Update:Response from the owner 44 minutes agoBrian, we apologize that you felt this way. We take customer feedback seriously and pulled our security tapes to confirm what occured. We had three employees working and assisting during your visit. We do our best keep our inventory fully stocked, but did not have the part you were looking for at the time. We offered to help you locate the part at a different location, but this was rejected. Since your last visit, the part you were searching for is back in stock. If you would like to stop by, we'd be happy to help. Thank you.************Here's the fact. It is very rude to say you're sorry about my feelings instead of training your staff and taking responsibility for your company.First.... You are wrong. My girlfriend was with me and will gladly back up my story. He said he was, "Up to my eyeballs" and too busy to look it up or contact another store. Simply let me leave with no brake lights, blinkers, or speedometer. A simple fuse would have gotten me down the road safely.Pull your video and post it for everyone to see the truth. I even left other items I intended to purchase because he wasn't willing to take the time to help me get what I needed to safely drive to another store.Also, one employee was in the parking lot and one on the floor? Never saw a third person I remember. I only had contact with one employee.Don't insult the intelligence of consumers by making reviewers out to be liars. I get nothing for reviewing your company. Get used to the truth being out there. Learn from it and make your company better. You earn a five star rating. It's not given.

  pmpnstein
a year ago
Got chastised by several guys put back because I apparently parked on the unmarked "delivery zone" as the front lot was blocked by--you guessed it--a delivery truck."You need to move this truck" is not an appropriate way to address customers.We will be moving our corporate business elsewhere.Edit to the response below.None of your speculation is true. I was in a standards nissan truck with no trailer--parked a space away from the sign designating the "delivery space."Try again.

  John Williams
7 months ago
Went to get a quote on parts, they were very helpful.

  tommy curl
2 years ago
do not buy remanufactured engines from this place, ironclad is one of there engine suppliers that have a so called warranty,...had my engine installed at a certified shop, it started smoking at 20,000 miles, put in a warranty claim, they plat phone games saying they called the shop that installed the engine and no answer, but when i call the shop they pick up everytime,....my repar shop calls napp (ironclad) no answer and he leabes a vm........no call back going on for 2 weeks now

  Eric Lacoste
3 years ago
Had the part I needed, and the expertise to make sure it was the right one for my particular use. Nice having someone competent behind the counter, vs. relying on the computer as some other part stores do.

  Scott Eddins
a year ago
I get place to go get the stuff you need for your vehicles and they have real good employees and they are very helpful at getting you what you need

  Curtis Ray
a year ago
They are rude and they don't back up there warranty I have a $200 Life time warranty battery that Dan weeden burnt up my life time warranty battery that I had from auto zone and replaced it with Napa

  James Rudolph
6 months ago
Very friendly and professional staff.

  Ro�ald Stark
3 years ago
They have the parts I need instock for my f53 chassis, but I bought some parts a year ago still under warranty and it quit. I went in to exchange and they said we can't do anything without the original paper receipt from almost a year ago... you know the ones that fade/discolor or get lost ALL of the time... well apparently thats the only option for Warranty replacement with NAPA they said we can't do a phone number or any other type of lookup, said it was their part and it has a lifetime warranty but I was on my own because the receipt was unreadable... terrible policy if you ask me

  Tracy Whitcomb
3 years ago
Very friendly and very helpful they couldnt get my parts but pointed me in the right direction and the place they told me to go had everything i needed

  Eddie Ledkins
2 years ago
Great place for automobile parts and lubricants.

  J C
a year ago
Went out of their way to help find a part... Awesome place.

  Taco Jenkins
6 years ago
Quality auto parts for the Professional technician.....Even a lower priced/quality line of parts for the novice fo it urselfer.Ive been using NAPA Parts since 1987 & WILL NOT use anything inferior.....Store is well stocked.well staffed..Very Professional...

  Robert Jones
2 years ago
ATI Napa is my go-to parts store in Pensacola. They have excellent prices, excellent stock, and great counter service.

  Rachael Marie
3 years ago
Went in there to get freon and some gloves for mechanic work and the guy told me they didn't have any gloves. But literally a minute after i asked about the gloves a man came in and asked for the same gloves i asked for and they told him they had one box left. And sold the box to him. Which was really messed up. I dont know if they were discriminating against me because I'm a woman or what but i asked first and they flat out lied to me.

  Joshua Mack
a year ago
Great staff! Napa prices, so bring your wallet. You ll get the best.

  Allyson
6 years ago
Worst customer service I have ever received. I called to let them know I was displeased with my service and asked to speak to a manager. I was told the manager was out. When I began to express my concerns I was continuously interrupted and in the end he hung up on me. I have never been so disrespected.

  Eric Copeland
4 years ago
Pretty rude staff. No greeting when you walk in the door. And since when is "what" the first thing to come out of someone's mouth when walking up to the counter of a business?

  Kevin Odom
a year ago
Great customer service, Always has the part I need in stock