Hill-Kelly Dodge Chrysler Jeep Ram

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rashelle E
a month ago
3/19 UPDATE: Got a resolution after some repair and an ordered part, my dashboard is back to normal. Kathy in service is amazing, she follows through and is not adverse to communication. Thank you so very much! **My interaction with the service department has been truly disappointing. I ve recently had warranty repairs done, and both times, Hill-Kelly returned my car in a different condition than it was initially dropped off in.The dealership has found it acceptable to put console items (loose change, business cards, pens, hair clips) on the dashboard AND return the vehicle to me in that condition. It was so bad that, at pick up, service dept bay employees needed tweezers to remove the items from the defrost grill. This type of treatment could easily cause further damage to internal components.About 3 1/2 weeks later (Feb 14), when my part arrived, this dealership returned my vehicle with new scrapes, gouges, and fingernail indentations in my dash after a radio replacement.In both incidents, I brought these matters to their attention at pick-up and to Customer Satisfaction Reps, to which the staff was surprised at the level of negligence and apologies offered.Regarding the Feb 14th incident, I ve spoken to a Service Advisor who s taken pictures and assured me the dealership will make it right by replacing your entire dash, yet I ve received no follow-up. I've spoken to Customer Satisfaction Reps who've stated they would escalate the matter up for a resolution, yet I ve heard nothing since.I ve NEVER regretted the Jeep brand as I do currently, if for nothing else than the dealership's absent communication and lack of accountability.

  Christine Heard
a month ago
Best experience we've ever had purchasing a car. Our sales rep Buster has taken care of every detail to make sure we received a car we like and is in great condition. Paperwork was ready and easy to complete

  Kathy Kilbury
5 months ago
We were greeted by Prince with a big smile. He was very knowledgeable on the Dodge Ram 1500 gt. He followed up and checked on my husband after he had a surgery. When the truck we liked but did not buy that day we went back and he found another truck and we bought it. He is an asset to your business. We will not deal with anyone but him. Enjoyed working with him. When we need another vehicle we will be back and ask for him.

  Russell Gibson
2 weeks ago
Extremely happy with our experience at Hill-Kelly. First time purchasing here, and the sales and finance team made it effortless. Working the deal 100% remotely and setting an appointment for the day we picked up the vehicle made our time on-site very quick. John was great in the entire process and in getting us familiarized with our new Wrangler. Much appreciated!

  Mark Matthew
6 months ago
We stopped by Hill-Kelly to just look at Jeep Gladiator stock. Andy Saffold came out and greeted us asking if we had any questions. He answered our questions, we took a test drive and we decided to go ahead and purchase. Andy was terrific. He was very knowledgeable and professional. It was like running into an old friend. He did a great job facilitating our vehicle purchase. Great experience.

  Aaron Ritz
4 days ago
About a year ago, the transmission of my 2015 Grand Caravan needed $1,800 of service. The dealer advised me of the problem and I agreed to have the service provided. Then, in July of last year, I brought up a tapping sound during an oil change. I was told that it would take a while to schedule an appointment for determining the source of the tapping, so I put it off. To summarize the next six months, by the time the dealer addressed the problem they charged me $6,000 to repair the engine and, in a matter of two months after the repair, the entire engine died beyond repair. The dealer declined to examine the engine to determine if it was at fault even after I left my vehicle there for weeks. I am posting two stars because many of the support staff are very concerned about helping, and I appreciate that kindness. However, spending $7,800 in less than a year only to have a vehicle worth about $1,000 after the engine died has left me feeling like Hill Kelly Dodge should have advised me differently.

  Jan Ronald Estoque
7 months ago
First of all i came to Hill Kelly not planning to buy but sort of just want to test drive one of their trucks. although im in the market to buy a truck. went to look for a sales agent and Devin Byrrd came to rescue. He immediately came up to me and help me test drive a Ram 1500. Kid is very optimistic and polite. As soon as i was able to pick the truck he went grab the keys then we test drove. He explained everything to how all electronics works. As soon as we got back in the office he made sure that we were taken care off, costumer service is fantastic. He helped me price match a quote that i have and so that can can get the truck we wanted. End of the day came home with a truck and got the best deal in town..When it comes to costumer service i would highly recommend him to anybodyWhen it comes to deals. He is the one to look for. You could save yourselves thousands!This guys is overall my top Salesman. If i would get a chance to give him a promotion or a pay raise. He is the one to consider.Hill kelly thank you for having such a great salesman.Five star

  Chris Selent
4 months ago
Will was a pleasure dealing with. My new purchase was smooth and couldn't have been better. After the sale he made sure I knew what all features my vehicle had. Definitely recommend will at hill Kelly.

  Terrie Bickford
a week ago
They were supposed to do a recall for my sons car. After being rescheduled twice and keeping the vehicle for 2 days they said that his car didn't need the recall and everything looked fine. Well that was not the case his car DID need the recall, they overlooked it and I ended up taking it to another Dodge dealer Daphne Alabama is where they did the recall. A recall is a recall whether its needed or not.

  Bekah C
3 weeks ago
I do not advise patronizing this business. Upon my arrival, I walked up to the building and was greeted by a whistle. Since I am not a dog or playing soccer, I kept going, because no salesman in their right mind would greet a customer this way, right? Wrong. They couldn't find the cars I wanted to see. Another was being serviced. All these vehicles were advertised as being available online. I wrote them an email about my poor experience and they said they would address it. Then an employee named Shawna started harassing me via email, trying to blame the situation on me. Never in my life have I had to tell a business to stop contacting me and to leave me alone. These people are rude, unhinged, and do not deserve your hard earned money.

  Gabby Dosh
6 months ago
My husband and I traded in our Jeep Wrangler for something more family friendly and Bobby made our experience extremely easy and pain free. We were in and out with our new Jeep Cherokee in 2 hours, papers signed and everything! It was exactly what we were looking for and we couldn t have had an easier time purchasing it. Matt has also been extremely helpful with the loan process and getting us the best price! Will highly be recommending to anyone in the market for a new vehicle!

  William Beckham
a month ago
Great experience and exceed my expectations. I enjoy brining my vehicle there to be service. Awesome customer service, clean facilities, and smiling staff who s knowledgeable and passionate about what they do. I ll definitely be returning for all my servicing or repair needs. Thank you Hill-Kelly.

  Jerry Blakemore
a week ago
Will Morin is a pro! I appreciated his keeping me informed on the progress of my new Grand Cherokee's build. Don't hesitate to special order the vehicle you want from Hill Kelly if what you want isn't on the lot.

  Majd Mike Kawas
3 weeks ago
My second purchase from Hill Kelly since we moved here 5 years ago; I specifically requested that Prince Ash assist us with the purchase as he helped with the first purchase. Prince paid attention to every detail and made sure the delivery was exceptional.The entire process was even better than the first experience, it was quick, fair and easy.Matt, the finance manager even helped nock off 1% off my already pre approved interest rate with the same financial institution I wanted to finance with.Kudus to the entire staff at Hill Kelly.

  David Cope
4 months ago
Andruw was the sales representative that I primarily dealt with. He made the experience very pleasant. He listened to what I wanted and then helped me locate the Ram truck that met my objectives. He also made a great recommendation for a business to have some after market parts installed. The purchase process was as simple as possible and handled very professionally. Folks were all nice, from the reception desk to others that I ran into. They also followed up after the sale to make sure everything was satisfactory.Their website was one of the easiest to navigate with very accurate data on new vehicles that they had on their lot.If you re in the market for a new vehicle you should give these guys an opportunity.

  Liz Sullivan
6 months ago
I was never expecting to drive away in my dream car. My husband and I went in to casually inquire about a jeep. We met Will and he was very knowledgeable, personable, and patient. Will and Rusty made me feel at ease through the entire experience.Thank you, Will for being so helpful and patient! I got a great deal on my dream car!

  Chris Rodel
3 weeks ago
We had an odd issue with our RAM 3500. Hill-Kelly got us right in on the same day to look at it, and scheduled service for the very next morning. We got the truck back late in the day, but the problem unfortunately came back up. They took us back in the next business day, dug further into it and got everything fixed before we really needed the truck to tow our RV! Amber and Daniel were fantastic to work with, and I couldn't be more pleased with the service we got.

  Beth Thomas
a year ago
Amazing, awesome, professional people at Hill-Kelly. I bought my truck there and Prince was such an amazing sales man. I have continued to go to the dealership for routine maintenance and I have always been treated with such kindness and respect. My last visit was a couple of weeks ago, and I didn t have an appointment because I didn t think I needed one. Rather than turning me away, Amber and the awesome mechanic (I unfortunately don t remember his name) took care of me that day and I was so grateful. The staff at Hill-Kelly are so professional and friendly. I have interacted with many people there, to include sales people, technicians, mechanics, and cashiers, and they always make me feel like I am a valued customer. Hill-Kelly is s the ONLY place I will go to from now on for any automotive needs.

  Wanda Gayle Brewton
a year ago
Best on everything. Thanks to our salesman Will Moran for all his help in getting us a great deal.I will share the news with my family and friends for sure to check with Hill Kelly when needing to buy or lease a vehicle.

  Michael Blount
2 months ago
I bought my truck from here for a great deal and get all my servicing done here. This is an exceptional dealership

  Pedro Gallegos
2 months ago
Very direct and transparent. Gene was exceptional and real with my wife and I the whole time. Even after the purchase Gene got back to me expeditiously with answers to questions I later had even after the sale. You can tell he and Hill-Kelly really try to do their best. Highly recommend!

  Adrian Betts
a month ago
Michael is always helpful when I take my truck to get serviced. He is genuine in trying to find the best way to help me and for me to understand when a service is needed. He always has such a positive attitude that is reflected in the help received.

  Eula Price
6 months ago
I found the sales staff to be very knowledgeable and friendly. They were not pushy but extremely helpful and answered all of my questions. The financial staff was also friendly, knowledgeable, and explained everything in full detail. This will not be my last time to shop at Hill Kelly Dodge!

  Cha Wats
a year ago
September last yr 2021 we were vehicle hunting and we visited this place. Mr Prince went above and beyond, he was an amazing sales man and our family went home with big smiles on our faces. This year Sept 2022 we needed another vehicle and we are very confident that Mr. Prince will have something for us. And YES, we got nice one within our budget! I got one happy husband! This company is so blessed to have HIM. This company needs more Prince! Thank you for putting big smiles on our faces! Thank you Mr. Prince Ash, all the staff and Thank you Hill Kelly Dodge for always giving us excellent experience...."Watson Family"

  Kyle Hill
3 weeks ago
You won t find a better dealership to buy a car from. The sales staff is polite, patient, and friendly. They aren t pushy or aggressive during the process. They re upfront with you on numbers and what they can or can t offer. I m sure all their salesmen are great, but ask for Gene or Andruw and you won t be disappointed!

  jled641
2 months ago
Our sales person Jon was very helpful. He definitely was respectful and listened to us to try and get what we needed. The whole team at Hill Kelly dodge was great! We did end up taking what we wanted home!

  Ryan Scully
2 months ago
My 2017 Ram 3500 was under an extended warranty. When my heat went out, I took it to this dealership for repair. The service center determined I had a clogged EGR cooler which was standard maintenance and was not covered under warranty. When they proceeded to quote me approximately $1800 to repair the issue, I was distraught. I drove the truck nearly two more years without heat because I refused to pay that much money for a luxury. When my warranty expired, I took my truck to another mechanic for a second opinion. It turns out, my heater core was clogged and simply needed to be flushed. This is a well known issue for the Cummings 6.7L and should have been their first consideration. Turns out I was able to do the maintenance on my own for approximately $60.I was convinced two years ago and I am even more convinced today that this dealership tried to take me to the cleaners. I will never do business with them again and I will steer everyone I know away from them. This is as shady as it gets.

  Chuck Wilson
3 months ago
Just purchased a 2023 RAM. Internet; negotiation and purchase experiences were great and I thought fair until I went to close the deal. I was very disappointed to learn my new truck had actually been a loaner and had 2500 miles on it and a pretty scratched up truck bed. I tried to work with Hill Kelly's Customer Advocate and she was a joke. She "ghosted" me after committing on the first call to follow up and I have never heard back from her or anyone else. Update Dec 22, Rusty called from the Dealership and said the Sales Manager would call me to discuss my comments when he returned from vacation after Christmas. Update, Rusty arranged for the Dealer to share in the cost of lining the scratched bed, which was very generous.

  CHAOSNCHECK T
2 months ago
UPDATE - Tried to contact the Customer Advocate Manager identified below. No response. We've pressured washed the under carriage and checked drain plug, but still have a small leak. Taking it to a local mechanic next. Lack of response says a lot I think.Had an appointment for oil change and tire rotation. Service was fast but on the drive home we smelled oil. Checked fluid levels in the garage and all seemed ok. Next morning had some oil on the floor. Crawled under and drain plug was tight but there was lots of oil splash on several parts of the under carriage. Quite heavy in areas. Sloppy service.

  Debra Stogner
3 months ago
This is the second time I have had my Jeep in to be serviced at Hill Kelly and both times I received professional and excellent customer care from the Service Advisor Mike Frazier. He addressed my current concerns and remembered a previous issue. He even offered up a better name for my Jeep than the one I ve been riding the fence about for months! That s service!