Subaru of Pembroke Pines Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Eugenio Palomo
a week ago
Felipe went above and beyond the service needs for my Subaru Outback. My old sells guy, Luis Carbonell, was there too. He is the most committed and honest sales person I ve found and that was back in 2017 when he worked in Subaru at Bird Rd. Make sure you ask for him if you re planning to invest in Subaru and support them. After all, Subaru is the kindest car company supporting great causes and they re fun to drive!

  Jordan Cohen
5 days ago
My name is Jordan Cohen. Jorge was my service advisor. I came in with a check engine light, and had to wait over 4 hours for diagnostics. This shop quoted me300% more for the exact repair that the next closest Subaru dealer (North Miami) quoted me. While I was waiting for more than 4 hours for diagnostics, I received no less than 3 calls and texts from the aggressive sales team at Subaru of Pembroke Pines trying to poach my car. I told them repeatedly that I am only here to fix my car, not sell it, yet they persisted. Jorge in the service department told me that the reason for the price difference between this shop and north Miami is that labor variances may be up to 2,000%, insinuating that the other Subaru certified service shop is full of cheaper inexperienced workers who will not provide the exact same labor and parts as this shop. This place is a scam, do yourself a favor and go somewhere else. Does Subaru Headquarters allow for 2,000% variance in service quotes? Who allowed Jorge to speak on behalf of Subaru? It s embarrassing. I ll never buy another one.

  Ian Gemmell
2 months ago
Excellent customer service on service and warranty claim .Could not expect anything more.Well done to service team .Thank you

  Paul Dambrauskas
2 years ago
One of the best dealership service experiences I've ever had. No delays, solid communication and courteous service. Felipe was the best service advisor I've ever dealt with. He understood my issue, spoke with the technician and had the job done in half the required time. There is a Subaru dealership closer, but I will travel farther for this experience any day of the week. Highly recommend, but make sure to make an appointment, things will go much smoother this way

  Walt O
2 years ago
Friendly and thorough, highly recommend.Great front-end service by Elba and and Savannah. Smiling and upbeat customer experience that exceeded all my expectations. This is my third time in for scheduled maintenance and the service department is consistent. Thank you for the great service!Service: Oil changeService: Oil change

  Yonatan Gemmi
3 years ago
Lehman Subaru changed my oil and filter in Jan. They did not check or adjust my tire pressure as asked, I checked it once I left (my mistake) I assumed all work would have been completed.Car started leaking oil. Called Lehman today, earliest I could get in would be Thursday because they overbooked .Decided to call Pembroke Pines Subaru. What a pleasant experience all the way through from the phone call, to Elba my Service Manager. They were able to get me in TODAY. Elba was amazing. She made sure to get the issue corrected and also had the tire rotation performed which I requested. She told me it would all take 2 hours. Apparently the oil filter was put on incorrectly from Lehman. She replaced it at no cost to me and the overall experience was MUCH better than my Lehman experience. I will absolutely only bring my vehicle here from now on. I don t mind driving 30 minutes to get the level of service I received today. She said it would be all completed in 2 hours and it was. Very happy customer.

  John J
2 years ago
Simply amazing service. Jorge Tocuyo and Elba Navarro were perfect from start to finish. I live in Kendall, about 30 to 45 minutes south of Pembroke Pines, but when you're dealing with honest and friendly people the trip is totally worth it. Got my car as promised, clean and ready to drive. I'll continue dealing with the best service and Subaru people in Florida!

  Bon Confidant
3 years ago
You gotta get Joe Salerno for your service manager. The guy is top notch and he knows how to work with SOA corporate if you have any kind of warranty issue.

  Daniel Duenas
3 years ago
They have a lack of communication with the client that is surprising. They keep using automated message systems with boiler plate language in place of human interaction and genuine care. Faux Service and care is what you can expect.

  Carson Cook
2 years ago
I've been here many times throughout the years and never had a bad experience. Staff has always been professional and courteous!

  Efrain Daleccio
2 years ago
Great service, thanks to Jorge L Tocuyo and John for their attention.

  Carmen Rodriguez
3 years ago
The service guy who took care of me was very helpful and held to his word and timing!!

  Sergio Cutino
2 years ago
Came 7am, opened repair Shop 8am, have to wait 2hr and 30mins, never before happened

  Abdel Largaespada
a year ago
Great contractors. Lot of expertise

  Courtney Cardozo
2 years ago
courteous and efficient service.

  Seth Wilkins
2 years ago
Not the smartest pricing strategy.

  Mary
3 years ago
Always great Service

  Oscar D Saravia
2 years ago
Good service...

  Blare Johnson
2 years ago
Great work

  elio jose gonzalez miranda
2 months ago
Excellent.Excelente.

  alicia fleites
a year ago
Very goodMuy bueno