Pines Lincoln Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Noemi Prado
5 days ago
STAY AWAY FROM Pines Lincoln Service, gave us an estimate of more than 13 thousand dollars, money that my insurance paid them, we left the car while they ordered the parts at the beginning of October, from there the nightmare began, there was always an excuse with some part that did not arrive, They kept us like this until February, we demanded the car even if it was not repaired since because of having to wait so long we had to buy a new car, after spending around $2000 dollars on car rental, when we demanded that they give us the car, after fighting for a while, they release that car to us without the rear sensors working or the door and NOT being able to open and closing electrically in other words, NOT working. What were they doing all this time with my car?????? We had to take it back, we did it more than 3 times until they finally said that it was another part that was failing, we have been waiting for 3 weeks for the magic part to arrive, but, never the less, they are saying that it maybe not be that one, it may be something else that they still don't know what it is, and that they have to order another one, that will make us wait even more months. Today my husband called, and they did not return his call, we are desperate now after 7 months where they have not repaired our car and they continue to make a thousand excuses.Don't make any kind of deal with them!!!!!

  michelle williams
4 weeks ago
I am very pleased with the service provided. The team did an excellent job servicing my car, and their generosity in delivering it to my house was greatly appreciated. I always choose Pines Lincoln for these reasons.

  William Foy
a month ago
My MKZ was recalled for a possible defective brake hose. Pines Lincoln arranged to have it replaced outside my home. David the service technician showed up the next day at 8am and completed the job an hour later. I am very satisfied with Pines Lincoln customer service and will continue to call them for my future service needs.

  carlos laguardia
2 months ago
Took my Navigator to the dealer because my car would suddenly shut off. The service guy Peter told me that they would look at it that afternoon or the following day. Three days later and no one called. I called to no avail. Finally Peter called late in the third days informing me the fuel pump was bad cost to repair $1,500.00 I picked the the Navigator after 4 days. I drove it to Kendall Lincoln where it hey scanned my Navigator while I waited and told me it was a 5 Pin Relay that went bad. $215.00 and I was out the door in less that two hours. Not happy with Pines Lincoln. I am now in the middle to purchasing a New Aviator from Kendall Lincoln. You guys lost my business. Never again with you guys. Sorry but you need to review your service personnel.

  Patricia Davis
5 months ago
Although I did not lease my Lincoln from Pines Lincoln, I used the Service Department due to the convenient location. I will continue to do all future services at Pines because the Service Advisor Neil was EXCELLENT!!! His attention to my needs and concerns was personable, yet very professional. He made sure the Service Technician addressed every maintenance item and concern I had and returned my vehicle clean and timely. Thank you Neil and thanks to the Technician!!!Respectfully,Pat D.Services: General repairs & maintenance, Auto maintenance, Oil change

  Latoya Lee
5 months ago
The service has gone down hill since covid. Took my car in on Monday for service issues and service engine light being on. I explained to Nido the "service adviser" what I was experiencing and what I EXPECTED to be done to my vehicle which included the recall as well. So Monday brought vehicle in service center and paid for rental because I thought I would've had my vehicle back no later than Wednesday. Nido called me later that evening on Monday letting me know the cost. I decided not to go with all the repairs because the labor alone was over and beyond. So I advised him to just do the oil change and fix the recall issue. Tuesday no call, Wednesday no call, Thursday I called 4 times and left voice-mails. Called again Thursday right after 5 p.m before he left to go home for the day and was finally able to get in contact with him. He advised me that the oil change was completed and they were finishing up on the recall(not the case because NOTHING WAS DONE). Friday I called him again because he wasn't calling me and letting me know the update with my vehicle, for him to tell me it should be completed and he will call me. Went in this Monday( to return the rental because it had been a week now) to pickup vehicle, decided to check oil and fluids because I have had issues in the past with fluids not being top off. Oil changed never completed, tires not rotated, and fluids not even touched and complimentary car wash out the window with the rest. Was not even advised as in to why the service engine light was on but paid for the diagnostic. Be careful when visiting this service center and if you can check your service before driving off. The mechanic(wish I knew his name) is NOT completing the work that is being paid for.

  Kate Ross
3 days ago
Sam Neely is professional, sharp, and will exceed your expectations. He is exceptional. Thank you, Sam!

  Mallory Mangrum
4 months ago
Great service as always. Very professional, did not try and get me to buy unneeded parts or services. Checked my car thoroughly and washed and cleaned on return. Great!

  Adam Mandelbaum
5 months ago
The team at Pines Lincoln was very professional and accommodating. I screwed up the appointment date, but the team took great care of me, even though I showed up on the wrong day. My vehicle was served and I was updated throughout the process.Service: Oil changeService: Oil change

  AldoJ Diaz
5 months ago
Their service has been excellent, I took my car for a repair and not only this repair was done on a timely basis, but an additional item related to a manufacturer request was also addressed. Highly recommended.Service: Electrical repairService: Electrical repair

  Rho Jer
2 months ago
Great service. Best dealership, vehicle, and service purchase in my lifetime and I'm now over 60 years of age. No regrets on this one.

  King Jameth
4 weeks ago
They came out to my jobsite to fix a recall and were very prompt and courteous and did a great job!

  Jennifer Quider
6 months ago
Went to Pines Lincoln for the first time and was very disappointed. Came in for an oil change and mentioned something wrong with my car. Peter (the service advisor) said he didn t have time to do a diagnostic check. It was 2pm. A service department can always make time for a diagnostic check even if the repairs have to be done another day. He was impatient. Used profanity with my husband.The positive is that the service didn t take long and we were offered an Uber if we needed to go back home.Going back one more time because at least so far the service manager Joel has been pleasant to get the problem with my car resolved.I traded in my BMW for my Lincoln and already miss the customer service from BMW. Praying for better future customer at Pines since it is close by my home.

  John A
a week ago
Very nice service, polite, neat, efficient, professional. Very easy to deal with.

  KORAL SARITAS
3 days ago
mr. Neil is a very helpful friend, hardworking and cheerful, he does everything on time. Thank you.

  Sebastien Huneau
2 months ago
The quality of the service was good but I had to wait more than 3 hours just to program a key .

  Henry Lew
5 months ago
My experience has been very disappointingI will never return to your dealer for serviceMy car was returned in absolutely dirty conditions and loaded with ants. How can that be possible? Do you follow up with your service techs?Moreover my papers in glove compartment were all soaked from water leak which I do not even know if it was addressedI will not use your service or dealer for any future purposesRespectfullyServices: Auto body & trim repair, Auto windshield repair

  Maria Veras
6 months ago
I loved the service I received fromMike and his staff. My car was picked up frommy work location and once the work was completed it was returned to my work location. I was always updated on my car service.

  Mauricio De Hoyos
7 months ago
Great Service. On Time and they provide transportation (a ride) when you leave the car and send you a ride to go and Pick it up.My Advisor (Mike) was great!!Services: Body & Trim, Vehicle safety inspection, Auto body & trim replacementServices: Body & Trim, Vehicle safety inspection, Auto body & trim replacement

  Anadalys De Armas
a month ago
I saved time, was very convenience the pick up/ drop service. Thank you Mr Ruiz

  Javier Aguilar
2 months ago
Great customer service, I had always receive excellency from the staff.

  Carlos Naranjo
2 months ago
The best costumer services, professional and good take care of your vehicle.

  Barbara McKenzie
7 months ago
I received a letter grom Lincoln Corporation that there is a recall on my 2015 Lincoln MKC. The letter stated that my car could burst into flames all by itself, even if its not turned on. It stated to not even park my car near other cars, do not park the car near my home. The letter also stated that the parts are not available yet for the repair, but I should take car to the closest dealership and they will have a loaner for me. I called Pines Lincoln many times and finally someone called me back. The girl on the phone said there are no loaners, there is no danger in driving my car, parking it near my house, or other cars. I believe the letter from corporate more than I believe a young girl who answers phone calls and tells me the manager is not in today. A few days later, after I called Pines Lincoln three more times. A service writer called me and said when they get the parts in they will call me. I am still waiting for a call back.

  Betty Lauer
10 months ago
Peter is great. In top of my case. Not happy with Lincoln. They sold me a car with water roof leak problem, and this is been going since I got the car. Of course my cost but the service is excellent.

  Brian Shaffer
8 months ago
So thankful for the amazing service! Pines Lincoln picked up and dropped off my Aviator when the service was complete, providing a loaner for the interim. Super easy and convenient!Services: General repairs & maintenance, Tire rotations, Oil changeServices: General repairs & maintenance, Tire rotations, Oil change

  Gerald VerHeek
2 weeks ago
I m pleased with the service; however, communication could be a little better.

  Teresa Azcona
a year ago
Neil did a great job! I had an appointment scheduled with him & he was ready to see me when I arrived, gave great customer service & had my vehicle fixed in a timely manner. My car was washed and ready to go when I arrived to pick it up. Thank you Neil!Services: Auto body & trim repair, Tires, General repairs & maintenanceServices: Auto body & trim repair, Tires, General repairs & maintenance

  Dawn Chadwick
9 months ago
The Staff was very informative, thorough and efficient. It was like a brand new car when I got it back and ran amazing. I always have great experiences when I go to Pines Ford.Services: Auto tire replacement, Oil changeServices: Auto tire replacement, Oil change

  Courtney Thomas
a year ago
Pine's Lincoln was extremely professional and helpful when my car was in service. I used another Lincoln dealership over the past 2 years of having my Lincoln and the service was disappointing and difficult. Pines Lincoln has definitely changed my opinion of Lincoln's customer service. They helped me secure a loaner and the entire process was friendly and seamless. I will use their service department moving forward.Service: Electrical

  mai oizumi
a year ago
They fixed a problem which I thought was just a little nuisance. They had to take out the whole engine, fix the cam phaser, fix the transmission, and all was done seemlessly along with a solid loaner car. No hassle, all taken care of, good communication with the head mechanic person. My car runs like new! Very happy with service, esp compared to the horrible treatment at Doral s, which they never fixed the issue (I had to bring it to Pines to get it done right once and for all).Services: Transmission, Auto engine tuning, Engine repair, Transmission repair, Auto maintenance