AutoNation Chrysler Dodge Jeep RAM Pembroke Pines Parts Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Pueblo Americo
3 months ago
Run. RUN from this scam of a chop shop! Below is what we sent in to Chrysler's internal feedback system. This dealership's maintenance team tried to take advantage of my wife and scam additional, not-needed, services.When I arrived for my appointment, the service advisor was being yelled at by another customer. Hindsight... Should have been a warning to stay away! I was checked in 45 minutes AFTER my appointment time. Timeliness is not important to this place.Dealership sabotaged my electrical system. Van magically wouldn't start when I tried to pick up the vehicle. The advisor made many attempts to legitimize his scam."Good thing this happened when the car was here so it didn't need to be towed"."Door was probably left opened""Probably happened because from Texas" this one still confuses me. We have Texas plates, but recently moved from NC. We are military and will not have local documentation.The van is driven multiple hours a day. There have been zero issues with the vehicle coming in and was brought only for its routine maintenance. When I picked up the vehicle, none of the electrical worked. The advisor & mechanics were quick to diagnose the issue and provide a bill... Too quick. This was an obvious attempt to extort money for services that were not needed. My spouse was on the phone with me, on speaker, and asked what kind of scam shop they were running!When it was apparent he was coming back to the dealership, the dealership quickly fixed the issue and mumbled some nonsense that the battery will need to be replaced soon. Honestly, I wonder if the batteries in my van are the ones I came in with.A week later, my van is still running fine. I will never be back to this scam dealership.

  Carolina Trujillo-Diaz
4 months ago
We have purchased 2 cars at this dealer and the experience has been great both times. Good customer service, great product quality, excellent management. 100% recommend! Keep on the good work.

  Joshua Moline
a year ago
Held my Jeep for over a month before looking at it. After a few complaints they told me the diagnostic came back stating the rear main seal has a leak so they were able to provide me a loner. One day with the loner they called me back and said the job was done. The rear main seal is still leaking. My torque converter's having issues and the transmission is slipping. This is not the right place to take your car for major repairs.

  Alfred Milton
5 months ago
The agents were very helpful and everyone speaks spanish.

  Swampdog
7 months ago
Horrible never use this dodge dealership . Sold me a lemon couldn t fix my truck was in shop 3 months . Also wouldn t buy truck . Literally had dodge corporation say oh you shouldn t use that dealership. Service department rep literally would avoid answering phone.

  Robert Lefleur
3 years ago
The service advisors are great. Mr. Daryl Jones and Ms. Shakira Ramos are two I can always depend on to give me the best assistance and advice. Matt is pretty cool too, and he just moved here. I am sure the rest of the service advisors are good too, I just haven't worked with them.Daniel (in the garage) is always on point and does awesome work.I am having an ongoing repair issue that is taking weeks to resolve.It is very frustrating.Right now my review of the overall service will be biased, so i think it is best that I wait until this issue is resolved.AutoNation has always treated me right. Even now they provided me a loaner vehicle and they do everything to make sure I am okay.I know they take pride in doing the best job. I only have good things to say, even when i am frustrated when things take a long time I know the people at AutoNation are doing their best.These are people you can trust.

  Osvaldo Ibanez
2 years ago
They lied to me . I bought two front fascias from them in August 2021 I had to pay a $200.00 core charge . They told me they would come to my shop and pick up the cores when i had the old ones off the vehicle.So i called them they said they would come get them , well after a few weeks and several phone calls , they never came .I took the bumper to the dealer ship after a month of waiting and they said I would have my $200.00 core charge back by check in two weeks. Nothing. I suggest anyone thinking about using them for any thing think twice ! I"ll never use another AutoNation Dealership. Never ever ever again Osvaldo Ibanez (Tito)

  Vladimir Buitrago
2 years ago
Very unpleasant customer waiting area.Looks like �o Que Barato. Parts side looks like El Pulguero (Like La Plaza) alot of articles hanging up on division glass. Terrible.Where the Marketing in charge. They need to learn about product Merchandising.

  Tex Johnson
7 months ago
Bad business all around

  Jesseb Videos
10 months ago
Can t find a car

  oscar ordenana
a year ago
Very nice,fast

  Gloria Ruiz
3 years ago
Excellent like always!!!

  Roeidy Madrid
4 months ago
Very upset with the service staff, I have been calling since yesterday at 10:00 am to the service department, they put someone on hold and they never answer again. It seems disrespectful to me and today I have made about 10 calls and it is the same situation and I still don't know anything what's happening with my truckMuy molesta con el personal de servicio tengo llamando desde ayer a las 10:00 am al departamento de servicio colocan a uno en espera y nunca le contesta m�s a uno me parece una falta de respeto y ya hoy llevo como 10 llamadas y es la misma situaci�n y a�n no s� nada que pasa con mi camioneta