Service & Parts at Bill Cramer Auto

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  S H
a month ago
I was visiting PCB from out of town. My 2023 Yukon XL Denali that I have had for 3 months was shutting off when I slowed down at red lights. This was not the auto stop/start feature. The lights would start flashing, it would start dinging, and a display came up on the screen to press start. Sometimes it would start right back after mashing the start button, but often it was taking several minutes to turn over and over before it would crank back. Needless to say, the cars behind me were not too happy when the light turned green and I would not go.I was at Bill Cramer GM-Chevrolet service department at 7:00am on Monday morning. I spoke with Tyler Smith (my service advisor) and explained what was going on and told him we were visiting from out of town. I went on to tell him that we were headed home on Wednesday as he told me that it would be sometime Tuesday before they could diagnose it. He said that they were busy but he would do his best to work me in sooner. He put me in a rental car and told me that they could claim that on the backend with the warranty repairs. He also up-sold me for an oil change & tire rotation being that my vehicle only had 30% oil life left.I left a couple messages for a call back after lunch on Tuesday. I received a call back about 2:30 from Tyler telling me that his technician drove it around for several miles and could not duplicate the same thing and that they would not be able to diagnose it before I left town. I told him that I would be there to pick it up in an hour.Once I got there, returned the rental car, and then came back to the dealership via a courtesy shuttle, I was advised that I would have to pay the dealership for the rental car before I left. They did not diagnose my issue, fix my issue, complete an oil change & tire rotation, but demanded that I pay for the rental car. I paid them for the rental car and left. I noticed when I was leaving that my odometer had not changed from what it was when I dropped it off. I took a picture of this when I dropped it off and I looked at my service ticket to verify this as well. Therefore- There is no way that the service technician drove it around for several miles to duplicate the same thing I called Tyler and told him this and asked for a service manager to call me because I should not have had to pay for a rental car when they knew upfront my timeline and did not even attempt to diagnose my vehicle.

  Daniel Maldonado
4 months ago
Worst service center I ve ever worked with!I have purchased multiple vehicles from Bill Cramer and their sales team is FANTASTIC, but their service department is HORRIBLE. I ve never had a good experience taking any of vehicles to this service center except for EXPRESS SERVICE. The full maintenance team does not call to provide updates, does not return calls and is very customer hostile.My most recent, and last time using this service center I scheduled an appointment for Monday 7am for a diagnostic. I dropped the car off Sunday night. I called Tuesday for an update being that no one contacted me Monday. I was told that check engine lights were low priority and they would get to it in a couple of days. Not sure how it can be low priority if I had an appointment. I then called Friday morning and was told they would bring my paperwork to a technician s tool box for diagnostic and call me back the same day. I called at 3:30 Friday and was told the same thing (that they would take my paperwork to a tech) and that they would diagnose my vehicle Monday morning. I told them I would pick up my vehicle that day because this was unbelievable and I hade been waiting a week just for the diagnostic. And this is not the first time this has happened, I ve experienced similar issues with my Cadillac.I own 2 GM vehicles, both under warranty that I be taking to Marianna GM. The service at Bill Cramer has been so horrendous that I will never purchases another GM vehicle ever again. If I could rate them 0 stars I would.

  Rena Peterson
4 months ago
Matt Telesko the service advisor and Roy Holmes the service tech were awesome. They figured out what was wrong with my car and fixed it. They also gave me a complimentary Cadillac detail. My car smelled so good. I always enjoy the sent they use. It is the same sent you smell in their buildings. I was supposed to get a survey but I didn't receive it. I may have given the wrong email by mistake. Just wanted to thank these two gentlemen for their excellent work and great service.

  W J
2 years ago
Have taken my Escalade in for warranty work several times. Josh and Sally in service and transportation, always make the experience a pleasant and professional one. Thank you for your hard work and dedication, it shows!

  Kaylin Naines
8 months ago
I came in looking to get a Trailblazer, and I received exactly that! Oran Samuels helped us get a good deal and be out with our new car just 2 hours! I appreciate the help from everyone at the dealership and I am so happy with this purchase.

  Darrin Ryan Callaway
3 weeks ago
My service appointment went good, but if I can make a suggestion. It would be nice to know what prices I was paying before arriving to pick up my vehicle.

  Michael Lyng
5 months ago
I came in for an oil change and the service specialist advised that my tires were in need of replacing. We had plans to travel out of town in two days and would need these changed right away. Cameron Sauls was amazing in locating a new set of tires and getting them to the dealership within 24 hours. Cameron did a great job of updating me a couple of times during the process and assuring me that everything would be done in time. Thank you again Cameron and the Bill Cramer GM express service center.Michael Lyng

  Robert Lindee
6 months ago
Went to the Express Service on a Saturday at about 11am so I was surprised that they could not only get me in for an oil change, but that it only took about an hour and a half. Apparently we were two weeks late getting our first oil change for free (it s a new 23 model) but the service manager gave me a very generous discount. The reason I m giving it 4 stars was due to the fact that when it was completed there were oily hand prints on the doors and hood, oil/grease on the shift knob and steering wheel, and the oil life reminder had not been reset. I also had the tires rotated and there was grease/oil all over the rims. That last one is just me being super picky, but I thought I would mention it. Hope someone reads this and mentions it to service techs. I will certainly be back, just hoping for a little more TLC for my investment that I m trusting them with.

  David Fang
7 months ago
5 Stars for their sales department. Sadly the same can t be said for my current experience with their service department.Lots of unanswered calls, average response over 3 days. I had to leave two voicemails and a text over the course of days before finally getting an answer.During my last in person visit, a phone call needed to be made for my repairs, I was waiting there for over an hour and a half and the call was not made.Finally I ended up having to make the call myself, get a hold of the people and essentially do the job myself then hand the phone to my service rep to get the info he needed.I really hope this experience turns around so I can modify my review but it s not been great. I almost feel like I m just getting in where I fit in and I ve had to do most of the work to get my car fixed. Never had this experience before with any other service department.Why am I the one that seems to be working the hardest for them to take my money?I ll say that the courtesy van driver is top notch

  Tania Williamson
6 months ago
Matthew Ledgister was so great in helping us to purchase a 2014 GMC Terrain on October 7th. He made the experience easy and positive. We will he back again!

  Matt
8 months ago
Took my 2019 Sierra there for a 45,000-mile service, rear brakes, and transmission check. The work performed seems to be quality with no issues. The technician did say that the transmission was fine (I still have my doubts about that) but they did say they put that on the truck's notes just in case. The shuttle drivers were both very professional, friendly, and courteous. My only complaint/issue was with the service advisor, Jason. I had to reach out multiple times and leave multiple voicemails to get information on my truck. I dropped it off on a Wednesday and was told 1-2 days for transmission diagnostics. I finally received a phone call Saturday afternoon, after multiple calls and voicemails. I was told the technician didn't get to my truck until late Friday and that I would hear back Monday. Tuesday morning, I received a call that the transmission checked out and was told how much the rest of the service would be with a completion timeframe of the end of the day that day (Tuesday) or the 1st half of Wednesday. I had to call back Wednesday after lunch and was told the tech had just taken it out for a test drive after servicing it. Then, when I go there to pick it up Jason couldn't find my keys and paperwork. After he found them, he didn't know how to get where he needed in the system. As if this whole experience wasn't bad enough at this point, the price was more than it should have been. After getting the service manager the price got fixed and I finally got my truck back. All that being said I am not against taking my truck there for service in the future, I just don't want to deal with the same service advisor.Services: Transmission, Air & cabin filter replacement, General repairs & maintenance, Auto brake repair, Tire rotations, Vehicle Inspection, Auto brake replacement, Oil change

  Matthew Anich
9 months ago
They are a busy dealership, but always take care of my truck when I bring it in for service and maintenance. Try to schedule as early as possible in the morning; their service department tends to fill up quickly, and delays can happen later in the day. Overall, a good experience the multiple times I've been here.

  Nick Little
10 months ago
Matt Tolesko was great listens and communicates well helped me out since I was away from home visiting Florida ! Overall the dealer could hire more technicians and reps to help these guys out .

  Adam Kramer
8 months ago
I come in town once a year from the west coast, get my car serviced and the team is always courteous, attentive and great service.Services: Auto engine diagnostic, Tire rotations, Oil changeServices: Auto engine diagnostic, Tire rotations, Oil change

  Nate x
6 months ago
They did a good job and I have no complaints. Was a little expensive though

  M B
7 months ago
Was traveling from nashville tn to PCB and had car issuesThey completely blue me off and I m a GMC customer for over 20+ years ( NO ONE INTHE PCB AREA THAT WAS AFFILIATED WOTJ GMC WAS HELPFUL) pathetic what has happened to customer care these days

  Mike Harriott
10 months ago
Deondre Murphy did an outstanding job getting me into my New Buick Envision! I highly recommend him on you next vehicle purchase!

  Mike Velotas
2 years ago
I just had the best service experience I ve ever had a a car dealership, and I m going to be 65 in a month! Most attentive staff you can experience. Sean was awesome and getting my parts in ASAP and installing. And Service Manager Billy Stavridis was involved and kept me in the loop constantly! Outstanding service department! Can t say enough about the pleasant service experience. Great job, Billy, Sean, and the wrenches in the service department!!!

  Chris Mesey
9 months ago
My first oil Chand was a disaster. Took almost 5 house to get a 10 minute oil change but didn't get a tire rotation or a wash

  clarence mcdaniel
2 months ago
Very bad unprofessional business look to get ripped off

  austyn41
a year ago
My family and I take all our vehicles here. Things have always been fixed right. Very professional and courteous staff.

  Holly Lackey
a year ago
Shout out to the service advisors! They were very thorough when explaining my truck's needs! I appreciate having a hometown repair shop that I can trust!

  Dave Gander
2 years ago
On vacation from Wisconson and my traverse was shifting Weird asked if we could get Squeezeed in sometime on monday said they dont have an Opening till saturday Didn't seem to want to help when someone is in need on vacation .

  Annette Faucheux
2 years ago
We had a wonderful salesman named Mike Sharit. He was pleasant and great to work with.

  Selina Granger
2 months ago
Very good service!!

  Mike Sharit
a year ago
Always get me back on the road quick. Best service team in town.

  Kassandra Mason
a year ago
I had a great experience here in service. Everyone was helpful and fast!

  Patrick Kelly
a year ago
This group is the Best of Bay for 2022 and it shows. Very professional and extremely helpful.

  Benjamin Macklin
9 months ago
Matthew Ledgister gets five stars in my book.

  B or B Works LLC Burkett
2 years ago
Misleading practices, does not listen to customer, judgmental of customer, tries to sell services or add ons you don't ask for nor want. Buyer beware.