Goodyear Auto Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Larry Root
a month ago
Horrible.. customer service would have to a lot better to just be bad.. with an appointment, kook car in Tuesday afternoon. Heard nothing rest of day. Called next day at 11a and got excuses.. hadn't bothered to even look at car At 6:10 pm, 20 minutes before closing, they called and said they had done nothing. Next morning at 8:30a went to retreat, and it was in shop. And, surprisingly, they had done NOTHING.DO NOT LET THEM HAVE YOUR CAR!! GO ANYWHERE ELSEOne star was one star too many

  Mcmonsters Mom
4 months ago
I took my SUV in to have the tire patched because I had a small nail in it. The technician tried to say all 4 of my tires need to be replaced because they are dry rotted. I left and went somewhere else and the technician there let me know that my tires were in great condition and there was nothing wrong with them except the nail I had in my tire. Very shady and thought he was dealing with some dumb woman.

  Richard Feeney
3 months ago
This is my 3rd bad experience with this store. Me and my wife both have bought full sets of tires from them in the last 18 months. I make an aptm online for 830am this morning. James calls me immediately when I made aptm and stated they would be slammed at 830am so I asked what time would be best. He tells me afternoon. I bring my truck in at 120pm for a patch(no big deal, right?) I get it, it's only a $26 sale. So I get on my bike that I had brought with me. Take an hr and 20 minute ride. When I get back my truck hasn't been touched at this point its well after 230pm. With the car havnt been touched I know it's about to be another hr and a half - 2 hours which I don't have available due to work(hence the 830am aptm). Had to get my keys back and go to the mom and pop mechanic who was less expensive and had me out within 25 minutes. I understand yall are in the business to make money but why even offer that service if it holds no priority for your guys. Last 2 times I purchased tires they were annoyed that I was using acima. Again... why offer it if it's so annoying? Learned my lesson this time.

  Planet Shark
2 years ago
Major props to the knowledgeable, friendly staff who exemplify "service with a smile" and a special shout out to Francisco for kindly checking my tires and oil every month! Also greatly appreciate John who booked my complimentary vehicle check up and Gary who was punctual, courteous and extremely professional and informative.

  Sarah FC
a week ago
They got me in quick to fix a flat. Super awesome service from Ken and his team!

  Roy Stamper
2 months ago
James and Jarad we're greatAnd techs did a top notch job 4 good year's installed while we ateLunch at Juans Mexican restaurant and picked up a few things at Publix... Great asset to the crystal beach communityThanks Roy & Gwenn

  John B
5 months ago
Needing an emergency tire replacement I headed here after wasting my time and energy at Mavis down the street.The guy that helped me at the front desk was friendly and went out of his way to get me a solution so that I could get back on the road and to my appointment.I'll definitely be back for my next batch of tires!

  rich lyons
a month ago
Best place for tires!!!! Store manager is always professional, polite, and knowledgeable. I won't take my truck anywhere else

  Brian Wilson
3 months ago
Great mechanic , good timely service, and the folks that work behind the counter were personable and informative. Been there twice and both times left satisfied.

  Henry McLaughlin
10 months ago
Incompetence, lying, gaslighting: over the past few days, my simple purchase of a set of tires and an oil change has become a nightmare.My first interaction with Goodyear Palm Harbor started with salesman Bob. We asked for a synthetic oil change, 4 new tires, and an alignment check to make sure that the new tires lasted and to ensure proper vehicle handling. We specifically asked to see the alignment check (before/after) printout to verify the necessity of the repair, especially since the vehicle tracked straight before any work was performed.Over the phone, Bob assured us that the vehicle was out so we authorized the alignment.When we arrived to pick up the vehicle, we were given inaccurate paperwork, and it was immediately clear that the vehicle was pulling strongly to the right. This was not a problem when we brought the car in.We called Bob back, and he explained that 2 other customers had alignment issues over the weekend, and that the alignment machine needed professional adjustment. He said that he would find another location to perform the work and call us back. The call never came.The next day we came in and hoped to meet with a general manager who would explain what went wrong, and how he would fix it. Instead, Alex, the GM, insisted defensively that his alignment machine was fine, and it was the guys in the back that he needed to babysit who had messed up our alignment.He even went so far as to say that because it was a Chevy Volt (a series-hybrid vehicle), he couldn t perform a test drive/accurate work because the battery was low. Any qualified auto technician would immediately know this is untrue. When we confronted him on this assertion he snapped that we were getting off-topic. We learned that we were charged for road-hazard, which we had declined, and not charged for an alignment which we had requested.Finally, Alex took the vehicle and realigned it himself, promising that it was good to go. After fixing some inaccurate charges we left the establishment. And the first thing we noticed? still pulling to the right.We then drove directly to Pep boys for an alignment check, where they found that the vehicle s alignment (completed by Alex 8 miles earlier) was significantly out of spec. We had them perform the alignment which finally solved the pulling.We re out $117 from Goodyear putting it out of alignment with their broken machine.As someone with extensive experience working in the automotive sector, (including a stint as a technician at Goodyear in NYS), I have never before witnessed something so sleazy or incompetent in the business. I can only imagine how they would treat someone who knows little about cars.My advice? Take your car elsewhere. This place is a scourge.

  Donald Delano
a year ago
I was a customer at Safelite Auto Glass, which shares the shop and waiting area with this business. Our son has autism and while I was waiting for my cracked windshield to be replaced, I called my wife to let her know what was happening and if our son's school called, where I was. My wife and I always like to have a backup phone available, so I told the Goodyear Manager, Alex Denova, about the situation and asked if he could provide an alternate number for us. Alex was very concerned about my son and said it was important that my wife be able to get me if needed. Alex gave me his business card and said he or the gentleman working with him (sorry, don't have his name), would alert me if my wife called (she didn't). I also had the opportunity to watch how Alex worked with his Goodyear customers and liked what I saw. Thanks to Alex's kindness, plus how he took good care of his customers, our family will now use this business for our automotive needs. Alex's professionalism with customers just gained him another one! Thanks, guys.

  Alejandro Gurul�
a year ago
After experiencing FOUR horrible visits to the Goodyear Auto Service in Clearwater and leaving a review, I ended up calling the Customer Service number that was left in response to that review. My front brakes are still squeaking after those visits. The Customer Service agent set me up with the information for this Goodyear location. They spoke with Mike from this location and had me call to set up an appointment. He knew the situation and set me up for a 2PM appointment. Keep in mind I had to travel about 19 miles to get here, I showed up on time hoping this location would be so much better. IT IS NOT. I walked in and was immediately turned away because they are shortstaffed and have too much work to do. Meanwhile it is 2:13PM and no one is even working in the garage. Mike isn't even here to assess the situation that I am here trying to give Goodyear another chance. DO NOT DO BUSINESS HERE. HOW DO YOU TURN MULTIPLE PAYING CUSTOMERS AWAY WHO HAVE SCHEDULED APPOINTMENTS AND THEN MAKE EXCUSES?! What a horrible way to run a business. Save your time and money and do not give this company a chance as I have so many times. I will be calling that Customer Service agent back with this incident as well. Go somewhere else.

  John Greg Lyon
9 months ago
Made appt 1 week in advance for 9am stating we would wait on site, arrived 8:36 and Bob said it would be 1.5 - 2 hours. Decided we d leave and come back. Bob then asked what was the latest we would have to have it? Explained absolutely no later than 12p and Bob agreed. There was no consulting with Manager, Bob simply agreed. We arrive at 12:05 and car still in bay. The manager, Alex, wanted to show the state of the brakes to us. We turned down further repairs. As We walk out of shop Alex tells the technician who was working on an oil change when you finish that, go ahead and mount the tires (ours). We explained to Bob that it was upsetting and asked what was the point in making a 9am appt plus giving them 1 more hour over estimated completion time. Bob was very apologetic, but was interrupted by the manager Alex. Alex said you need to talk to Goodyear about that . What?? He went on to say that he had told Bob when asked that it could probably be done by 12p (that was a lie). Alex became extremely arrogant and rude. He kept on and on about it only being 10 mins past due time. Skipping over the fact the appt was at 9a. He then walked into shop at 12:11p, within waiting area ear shot, loudly told the tech your 11 mins late , very sarcastically, get this one done (ours). They couldn t find the invoice but then Alex comes out of his office with it in hand arrogantly saying it was on my desk as I was just about to call you about the suggested repairs . So, appt was at 9, we gave until 12p voluntarily but it was after 12 and he hadn t even called us yet.We paid the 1,065.00 and left. Bob handled himself professionally; however, Alex was rude, arrogant, non-apologetic and about as unprofessional as we have seen in a customer facing business role. The sad part, we were return customers spending 355.00 a few months back. The good part, we ll never deal with Goodyear service centers nor Alex ever again. We always make a point to leave good reviews when warranted. Unfortunately, this is one of the extremely rare times we have left a negative one.

  Ronald Rocks
a year ago
Have done business with this location for several years. Purchasing tires or repairs they have always been cost competitive with complete satisfaction for work done.Went in recently to shop tire prices for 4 new tires. Met with Service Manager, Gary, and he made a great recommendation for 85k mile tires with a very competitive price. I appreciate that when I showed him some competitive prices from Sams Club he did his best to come close. I believe in the quality of the work his crew provides. I found Gary very knowledgeable and trusted hisrecommendations. At first I was disappointed that the previous manager had moved to a different Goodyear location but I believe Gary will continue to provide the excellent service I ve come expect at the Palm Harbor Goodyear store.

  Melanie Suzanne
a year ago
I wasted time with tire kingdom, tires plus, tuffy's tires and tire choice all over a simple nail in the tire. I should have gone to good year on alt 19 in paml Harbor right from the start. I did not even though they were there until Saturday. I highly recommend this shop as they were very knowledgeable, professional, and great customer service. The team there was amazing and took care of the problem like it should have been by the other shops. Don't waste your time with other shops, if you want great service with honesty and integrity use good year on alt 19 palm harbor

  James Nichols
a year ago
Gary and his crew are incredibly nice and incredibly knowledgeable. I have been taking my Acura, my BMW, and my Prius there. They always give great communication as to what is needed and my options. They are also way less expensive than the dealer!

  JoAnne Arwood
a year ago
I was having trouble with one of my tires losing air. One of the guys in the service area was exceptionally nice to check all my tires free of charge. I appreciated that very much!! When I gave him a tip he was very thankful!! Almost surprised?!?

  Ryan
a year ago
Good Year Palm Harbour was great to me. I took my car in for a steering problem. Turned out my alignment was way out but also the control arms were in need of replacement. I also needed 4 new tyres. My budget only allowed for the work and two front tyres meaning I d have to come back to replace the others a while later. After having the work done the guys told me they had a surprise for me. After a few days without my car, they had got the work done and got me 4 tyres that fit with my budget and the car has felt so much better since. So grateful for their help making my car safer for the road. These guys will be my go to from now on!

  Gayle Morris
2 years ago
I truly value this Goodyear site. We have taken our cars there for at least 10 years. Those who work on my car are professional and knowledgeable. They have always done right by me. I am always treated well on the phone and in person. Consultation is very helpful and Mike, Gary, and Peter are particularly knowledgeable and willing to weigh in when I have questions. I highly recommend the Palm Harbor Goodyear location.

  Chris Wells
4 years ago
These guys were awesome! If you have a German/European car and don't wanna pay dealer prices for alignment you need to go here. I called 4 other tire shops that wouldn't touch my car,(I appreciate that honesty) another place told me "no problem",a half hour later that changed to "we can't do it. " John was the service manager and was very knowledgeable,the techs were also on point with everything. Great experience, I would recommend this place.

  Stephen K
3 years ago
As a man with tons of experience working on cars, but with limited time; Mike S. is the only person I'd let take care of my vehicles. He and his crew at Goodyear are top notch. Never tried to over sell me on repairs I didn't need. Very thorough and top tier customer service. If you're reading this review rest assured Mike and the Goodyear crew will take care of your vehicle.

  Damien Carracedo
a year ago
I've had work done here. Honest guys, reasonable prices. They get work done fast. I hope I don't have more car trouble any time soon but if I do I'm going back

  Mike
9 months ago
Bob and Alex here at Goodyear went above and beyond to take care of me. Although they couldn t remedy my air condition issue they were fair, honest, and didn t try to bite off something they could not chew.

  Christian Bruck
2 years ago
Very disappointed with the service here! The mechanics are knowledgeable and they do explain things correctly but in a condescending manner assuming you have no idea. It's like they're reading out of a manual but don't listen to what the customer has to say. What I mean is that they over talk and over explain something when it is not necessary. The communication needs to be improved as well, had to call to get updates even when they said they would call us. They wasted 2 weeks of our time and said our motor was blown and that it would need to be replaced. Which would have cost us thousands and still not have fixed the problem!! I took it home and did some diagnosing of my own in my driveway. Turned out to be just a clogged catalytic converter. This is our work truck which had an impact on our income. So our money was wasted and lost because of their negligence and disregard for peoples valuable time. On top of it all they didn't start diagnosing until 4 days in! Maybe just stick to the simple things like tires and brakes with this shop. But I wouldn't recommend them if you have a mechanical problem.

  Ashley Gooch
a year ago
Don Fisher just made my entire day! He is the store manager at the Palm Harbor location. If you have any tire issues at all, go see him! What a gentlemen. Giving you a big thank you, for everything you guys did for me! :)

  Kendra Boersen
a year ago
Was helped by Gary Jodway today. He was very friendly and informative. I had a bolt get stuck in my tire, and this shop patched it up and got me on the road in a short amount of time. Saved me a lot of hassle and worry. Highly recommend this location.

  Keri Stecki
3 years ago
I would like to thank both Paul Gausphol andJohn Stephens for making me feel as though I was taken care of like a family member.Going to a new mechanic is often a very anxious feeling, especially being a single woman.I shared my anxiety and mistrust for mechanics with Paul, and he understood completely.He assured me not to worry, insisting that they operate, with the utmost integrity for each and every client.Upon receiving the car care needed for my vehicle, I am now going to be a lifelong customer atGoodyear.The Goodyear station on Alt19 in Palm Harbor, Flwas wonderful in customer service, communication, and top notch technician service.I m trusting that I will find a Goodyear in Denver, Co that will be just as good to me.I more than highly recommend this station and Goodyear Tire & Rubber Companyin general for all of your car needs.Goodyear has become my car care service center now and in the future.Thank you so very, very, much!!!Keri S

  Weston Willingham
3 years ago
I respect them so much. I came in with lugs that I couldn t get off and Mike told me instead of buying them from them, to get them on Amazon where they were much cheaper and I could do it myself.Really can t say enough good things. I know they had my wallet in mind when they told me all of this. 5 stars. I never write reviews on Google either. What great service and advice.I know a good by about cars but they really helped me out.

  Jeff Adams
6 years ago
My family and I have been bringing our cars to this location for years, for everything from oil changes and tires to general maintenance. John and his crew have always done a great job. Everyone I ve encountered has been polite and professional and I trust the work they do. They are also always good at getting my car in, even when I ve had last minute emergencies. I would highly recommend bringing your car here.

  Jenni Bandealy
5 years ago
Great experience and prices. I ordered my tires online, scheduled my appointment easily. I checked in the day of my appointment. I was pleasantly greeted by the service manager. He explained everything to me with a smile. I waited for the installation of my tires (2 hours), watched tv, fresh coffee, and magazines to read in the waiting room. 5 star service.