AutoNation Cadillac West Palm Beach Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  kenneth donohue
4 days ago
Unfortunately the vehicle was at Auto Nation, I was provided a lovely loner. The service rep was responsive, professional and courteous. He stayed in touch with me and provided my vehicle back clean and spotless. Thank you.

  Ashley Ainsworth-Brezak
a month ago
Dear Steven and the AutoNation Cadillac Team,I wanted to express my sincere appreciation for the exceptional service provided by Steven during my recent visit to your dealership. I had been experiencing issues with my AC, and Steven's quick turnaround in fixing the problem exceeded my expectations.From the moment I arrived, Steven exhibited a high level of professionalism and expertise. He not only diagnosed the issue promptly but also ensured that the necessary repairs were carried out efficiently. The speed at which the AC problem was addressed reflects the commitment to customer satisfaction that sets AutoNation Cadillac apart.I am truly impressed with the quality of service I received and the dedication demonstrated by Steven. It's reassuring to know that there are individuals like him who go above and beyond to ensure customer satisfaction. Please extend my gratitude to Steven and the entire team for a job well done.I will undoubtedly continue to choose AutoNation Cadillac for any future automotive needs and will highly recommend your dealership to friends and family.Thank you once again for the outstanding service.Sincerely,Ashley Brezak

  Ernest Berkman
a month ago
I have a 2020 CT5. Last October an intermittent problem started with the drivers side door handle. I requested that the required part be ordered. Apparently the part was ordered and received, but I was never notified. The intermittent problem became continual. Yesterday I brought the car in for repair, they found the part and fixed it, even thought I did not have an appointment. In and out in two and a half hours, including a car wash. Great service !!!

  Meredith Tsebetzis
3 weeks ago
They were wonderful! We used the "Mike" team and they both were extremely knowledgeable and helpful! If you are looking for an Escalade, this is the place to go! They go out of their way to ensure your happiness, comfort and safety when purchasing a new vehicle!

  Joel Zaidspiner
3 months ago
This is based on my most recent service at this dealer.I came in for an oil change, Marc the service writer told me one high price but I had a coupon for a much lower price. I asked about something wrong with brakes it was a very high fee to have them even check the brakes. I took it somewhere else for half the cost of the fee to repair.Mechanic seemed to do a great job and within 2 hours had my car back. but the service writer was looking to get more money out of me than he should.Last service before was amazing and the service writer I had couldn't have been kinder and helpful. Unfortunately this time not so much.

  Steven Brill
3 months ago
First visit to service. I drove from Delray and told the service person I would wait. I was given an appointment for 12 noon the prior week when I called. I arrived 11:50, there were many cars in the service bay. Nobody approached me to get information for 15 minutes until I got someone. I was told to go into the waiting area and to make a long sad story short- the oil change service was completed at 2:45. No apologies, handed the key and escaped with an approximately 3 hour oil change! Ridiculous!!

  Raymond Smith
a month ago
Great experience with Autonation Cadillac and Brad, service advisor. Kept in contact with me the whole time. The appointment process was smooth, car was returned washed and clean. No pressure or up sale tactics

  Bryann Brown
a week ago
Friendly and accommodating staff. I bought my 24 lyriq at a completely different dealership that I had really bad experience with and this dealership stepped up to make sure the rest of my experience with my vehicle is a good one.

  Sophie TheeCat
a month ago
My Advisor John was the best! He got me in and out and gave me car updated as they were working. They even sent me a video. I was well pleased!

  Roger Jones
3 months ago
For more than the last seven years, I have been going to AutoNation Cadillac for service with Steven Janet assistant service manager. He is excellent, caring, polite, and efficient. High praises for an excellent employee. Many thanks, Catherine.

  Chuck Minnard
2 months ago
William Jackson & William in parts, are at least two people I know that say they will do the "right thing" And then actually follow through.My car was well taken care of and I'm quite happy to drive well out of my way to go to Autonation Cadillac instead of my selling dealer for any future needs I may have. They handled me in a matter as if I was going to hand them. Thousands of dollars (which wAsn't the case) (Warranty claim), and I still was treated well. Chuck

  Karen Chanin
a month ago
My service advisor went above and beyond to help me. This kind of service is hard to come by these days. He clearly knows how important customer service is.

  USMC 1STSGT Retired Rep Baldasaro
2 months ago
Service representative was great, Ron the driver who drove me home and picked me up was great to ride with. My cadilac was repaired in a few hours, no complaints here.

  Beverley Martinez
a week ago
Excellent service Brad was very helpful and explained everything to me. I will come back and have Brad as my service advisor again

  Megan R
2 months ago
If I could go zero I would . Had our Escalade towed in and they couldn t find it then they found it and said we will get back to you asap. The next day same story can t find the vehicle nobody has a clue about what is going on in there own service department called spoke to Brad Owen wow talk about a manager who cares non at all just says if your not happy have them tow it to another dealership I ve never been disrespected by someone especially a manager I will be calling corporate office today and yes unfortunate but they are the worst I have ever dealt with don t ever buy or service a vehicle at this place you have been warned!!!!!

  Donna Minard
4 days ago
The folks are kind and helpful, but they tried to charge me one thousand dollars for a problem that i got repaired elsewhere for less than 100 dollars.A smiling thief is still a thief.

  John Hornack
2 months ago
Steven, the Service Advisor, was great as always and thoroughly explained the repairs to my vehicle. Vito, the Service Tech, also took time to explain the repairs he did and that was much appreciated.

  Jerry Luft
a month ago
Both Hoss & Michael Jolly went out their way to accommodate me. They had the patience to explain and fulfill my needs.

  carlos jarquin
3 weeks ago
AutoNation Cadillac of Palm Beach was amazing in taking care of our Lyriq after it had to get towed to dealership for a bad flat tire. They were able to get the car in service and take care of the issue expeditiously.

  Frank DeLizio
a month ago
Excellent response time and service. Knowledgeable about product and specific vehicle. Expedited process and offered alternatives to agreement.

  Arja Railosvuo
a month ago
Our service for my car was very prompt and they even washed my car..We wree very happy

  David Andersen
2 months ago
was well received by Mark Castro, very professional and friendly.All work done to my satisfaction

  Cynthia Buzzeo
2 months ago
No follow up. No idea what's wrong with my vehicle but cannot bring it in because there are no loaner's available. Horrible dealership from sales to service!!

  Barr Endler
2 months ago
Road side service was great , came out fixed my battery , very easy .. great experience

  Callie Aiello
3 months ago
Wilson was my service advisor and he was excellent! Very professional and courteous.

  Joseph Gilli
a month ago
Relatively painless experience good coffee cold water what more can one ask for...

  Victor Carlucci
3 weeks ago
Brad was great explain everything after oil change. couldn't be happier

  Lee Newman
a month ago
Steven Janer does a good job with getting things handled and follows up when he has something to share.

  Ron Ryoti
2 months ago
Everything went as planned. Lube, oil, and filter. With the all around inspection capped by a car wash, what s not to like?

  michael duque
2 months ago
great customer service, very professional and knowledge.wilson is the best service advisor.