Take 5 Oil Change

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Damian Gurri
4 months ago
Excellent professional and expeditious service. Very honest staff. They carry Mobil1 oil, which unknowingly I had brought my own, including the Mobil1 filter. This time they used my own, but in the future, I ll just show up. Additionally, they checked other items on my Grand Cherokee and honestly reported to be in good condition. I wish, I could give them six stars. Highly recommend this Take 5 Oil station.

  Maxine McKeown
5 months ago
Always fast and friendly service. And honest! They checked my air filter and it wasn't dirty, the guy told me it didn't need to be changed yet. The past two times I've gone, they've given customers free cold water bottles for their short wait.

  Anna Kenny
4 months ago
I just had to say amazing. The customer service that I received from Jenny and Brendan was outstanding. They are a great tag team and I enjoyed having my car service buy them. I would definitely recommend this particular take five.

  Drew Kearns
a year ago
These guys always give great professional service. Very polite and appreciative of our business. The guys worked on my car today. They were excellent! I never ask but if they notice anything military on you or your vehicle (like hat, tattoo, or decal), they always ask if you re military. They thank me for my service and They offer a great military discount. You do have to verify service with them (it s the rules) I appreciate that. Prices and service can t be beat! I have five vehicles and all of them go to these guys!Services: Air & cabin filter replacement, Oil change

  TOM W.
2 months ago
Been using Take 5 Oil Service since my car was new (2020 Altima)..not always at this location. I no longer feel comfortale taking my car here and went back to changing my own oil. Last time at this location was two months ago, One of the technicians tried to talk me into tossing the engine shield away saying it was an unneccessary part. This is a plastic shield under the engine that requires a few plastic push pins to fasten on. The pins would often break during the removal process but in the past Take 5 technicians would always have a supply of new pins to fasten down the shield with no complaints. This place (not other Take 5's) would always whine about it and leave a few pins out. I told him to just put on the plastic engine gaurd on the best he could after hearing is 5 minute speech against Nissan for having the shield and holding the shield in my face. Recently I decided to just order a supply of these plastic pins off amazon and do my own oil...pins were cheap and oil change took me 10 minutes in my driveway...just can't stand their whining about replacing these pins. My suggestion to the manager is get a supply of push pins and if it is an issue tell the customer before the oil change so he doesn't have to get that lecture by some teenage kid.

  Eric Adams
5 months ago
First come first serve? Apparently not at Take 5. I arrived at this location at around 3:30PM. When I arrived all three bays were taken and 2/3 lanes outside were taken. I took the end lane and patiently waited. Take five says that the oil changes only take 10 minutes. While I understand that there are occasionally delays, it was apparent to me that things were going quite slow at this location. While I waited the driver next to me, got out of her truck, close the hood and left. She had obviously been waiting since before I arrived, and her patience had reached an end. Two lanes over from me, the driver also left while I waited. As I waited, multiple vehicles came and went, all the while the three vehicles in the bays that were there when I arrived were still there. As a patiently waiting my turn, I realized that I was the only vehicle that had been waiting the entire time I was there. I wondered, will they realize that the other two lanes have different customers than were there when I first arrived? As it turns out, they did not. Interestingly, all 2/3 vehicles in the bays left at approximately the same time, with the exception of a red Camaro that was in the first bay, which left shortly after I pulled it. I waited for one of the technicians to come talk to me and no one did. Instead, they began working on the truck that was in the middle lane. This truck was similar in make, model, and color to the one that was there and had already left. I grew frustrated at the fact that I had been waiting over an hour for my oil change, and the technicians simply ignored me and worked on the other vehicles. It became apparent to me that they either did not know, or did not care, that I should have been the first to receive service, as I was the only one who had been there for well over an hour. When the technician finally decided to come talk to me, I made it clear that they had skipped me. I told them the other two vehicles that were in the bay had arrived well,after I had. One of the technicians mildly apologized, and then said, I ll be right back. Upon his return, he stated that he had checked the video, and from what he could tell, I was not the one who had been there for the longest. I knew this was not true and asked a simple question, why would I lie about this? I went so far as to list the vehicles I had seen both come and go in the time I waited. In fact, multiple cars had pulled in decided that the wait was taking too long and left before the technicians finished the three vehicles which were there when I first arrived. The technician wanted to argue with me that he had video evidence. I again asked, why would I make this up? He seemed to have no answer, except to say, I ve seen the video. I again stated, your video has no bearing as I have been sitting here waiting the entire time. I then listed vehicles I had seen come and go again.From the outset of all of this, all I truly wanted was for them to admit they made a mistake and apologize. But it became very apparent that, instead of admitting their mistake, they were far more interested in trying to prove that they had not made a mistake. I don t know if it was pride, or stubbornness, or simply a lack of knowledge, as to how to deal with customer complaints, but the technician seemed far more interested in being right than in treating the customer in the proper manner. It is obvious to me that this is a leadership issue. If they had proper management and training, then they would ve known how to deal with the situation in a way that was satisfactory to the customer. Unfortunately, it is obvious that training has not happened at this location. And it is for this reason that I will not be returning to this location in the future. The simple fact is, they could have done a much better job handling this, and admitting their mistake. But instead, because of the way they chose to handle it, they have lost a customer. I was left feeling disrespected, and as though they were suggesting I was lying about what I had seen. It was insulting. I will be going elsewhere.

  Liv Grace
5 months ago
What an amazing crew! They work so hard. Very efficient and clean location.Service: Oil changeService: Oil change

  Jo Stanley
a year ago
Fantastic service with big smiles, very knowledgeable crew, and super fast oil change. The name is not a lie. Even offered us bottles of chilled water as we pulled in! Shout out to Lance and Kevin! Wish they'd open up in Fort Lauderdale. Next time we stop in Ormond Beach, we'll know where to go for an oil change and friendly chat.

  Darryl Harrod
3 months ago
Took my car here for the first time. These guys were awsome! They went the extra mile! And it s very much appreciated.

  Chris Brundage
8 months ago
I never write reviews but the experience I had at this location was impeccable. Daniel and Zac both provided service above and beyond expectations as the last shop I had my oil changed at had ruined the bolts on my skid plate blocking access to drain my oil but they worked to find a solution well after the 7:00pm close time. Both of these guys were some of the most professional and dedicated managers delivering unmatched results. Will definitely be returning the next time I need an oil change. Thanks again guys.

  Lenny Mauricio
3 years ago
Super friendly staff, very fast turn around time and had a nice oil change coupon if you Google it.

  Bejan Bourbour
6 months ago
I was kinda iffy here taking my bmw here usually you go to bmw or euro garage to get oil done well I be shocked this place didn't have the oil they ran over to store got my oil unreal service that was amazing to see and hear! Daniel took care of me ! Talk about one amazing employee ! He did everything I asked or needed to be checked unfortunately my air filter wasn't in stock but it's ok they did the cabin air filter for me oil change and everything his other employee for got his name was cool ! I mean the place and staff are amazing I WILL BE BACK !!! THANKS AGAIN DANIEL !Services: Air & cabin filter replacement, Oil change

  Sean Hylton
6 months ago
Wife took her Jeep Cherokee here. Came home and vehicle was smoking heavily. Receipt showed oil change for a large truck. Took vehicle to mechanic and they verified there was 2 1/2 quarts more than required for it causing gaskets to blow and other internal issues. BE VERY Cautious when using these places. I have reached out to there corporate office about the matter as my engine is no longer any good in a 2018 Cherokee with less than 60k miles on it YET have heard nothing. Terrible customer service!!!!!!!!!Service: Oil change

  David Dcyclone12 Cabrera
3 months ago
This is the SLOWEST Take 5 location I have ever went to. It is brutal to sit here 45 min to an hour. Absolutely no hustle. Ridiculous.

  KemarRED 101
3 months ago
Love This place Big thanks to Daniel and his crew they helped me out and told me what I needed to know and they where true mechanics

  Drewlivie
6 months ago
Why advertise a $50 oil change and then tell me, well, do you wanna be safe?? He then tried to tell me Jeeps recommend fully synthetic. On what planet? Nice try.

  Matthew Lamphier
10 months ago
Half the staff was nice. Pulled in with one other car there, Simple oil change. First time going. Took 45 minutes. Understandable if busy or low staff however not the case. Slow day and multiple staff members. IService: Oil changeService: Oil change

  Kari Kearns
a year ago
Jhensen noticed that I didn t need an oil change in the car I just bought and instead of changing clean a new oil, he advised me of the situation. Being grateful for his integrity and honesty, I went ahead and had him replace the cabin filter, air filter, and wiper blades. It was not only exceptional customer service, but I feel he went above and beyond and showed an enormous amount of integrity. Highly recommend this location!Services: Air & cabin filter replacement, Oil change

  Taber Brookshire
a year ago
It was okay I understand paying a little more for them letting me sit inside my car, and the bottle of water-but it was black Friday and I also had a 25$ discount coupon. I still paid 102 dollars for an oil change. All of my friends are like whoa! They saw me coming. Maybe next time I'll do more research. I don't understand it ended up costing double what the guy on the phone said?

  Robyn Pomales
a year ago
This has to be the best Take 5 we have been to. We travel between NC and Florida and oil changes are often. Take 5 is our go to, easy to track vehicle records and Firestone too slow. This one though. Joey all I have to say is give Joey a raise and a position upgrade. His professionalism and thorough attentiveness was so refreshing to see. Thank you!!!Service: Oil change

  gene warren
2 months ago
Very pricey.Arguably the most expensiveoil change in the area.

  Brenda Houser
11 months ago
Called customer service about oil change, but when I got there didn't have my type oil. Dylan the manager took time to figure out what to do since my oil was drained already.I got taken care of and great service. Will definitely be back. Thank you take 5Service: Oil change

  Sherry Levine
11 months ago
Honestly if I can give zero Stars I would. Don't go here. I got an oil change and they didn't put the oil filter on right and all the oil leaked out. I had to go somewhere to have the whole thing redone and the underneath of my car cleaned. Someone from management called me and said that they would reimburse me everything and now I can't even get a hold of that person so I'm going to be calling them again. I'm so not happy

  Eric Stephens
3 weeks ago
Excellent service, great team, very knowledgeable, will be back

  Marianne Burhans
a year ago
This location does an amazing job. The employees are extremely professional, courteous and efficient. They obviously take pride in their work. Yesterday was the fourth time I ve had my oil changed there and will continue to do so in the future.Service: Oil changeService: Oil change

  Omar Mneimne
a year ago
I went to this location after work. I arrived 45 mins before they close and it was no issue. They were happy to service my car and are very friendly guys. I will be going back in the future and will recommend them to my friends.

  corine fahlsing
10 months ago
Im so happy that I went back to that same location in ormond a year later! The store on nova had 3 cars deep in 3 lines. I left after 15 mins. Zac at ormond was helpful , fast, informative and offered relative products without pushy sales. I will definitely go back! I highly recommend this store!Service: Oil changeService: Oil change

  Kristen Cornwell
a year ago
Pleasant experience overall. I had to wait a few minutes for service but that was understandable; they were pretty busy this afternoon. Staff was friendly and helpful, and there was good teamwork between them all. I felt very welcome.Will definitely swing by again for my next oil change.Services: Air & cabin filter replacement, Oil change

  Steve Goddard
a year ago
Arr at 1.55. Greeted and directed which bay to wait at. 2pm directed to bay. 2.10pm haven't been spoken to yet. 2.15 overheard employees say bay 2 next. I'm in 1 or 3 of 3 bays. 2.20 still haven't been spoken to yet. So much for a 10min oil change!!! Exited my car to close hood, and told employee I couldn't wait any longer. "Sorry boss" he told me "we only have 3 employees today". And by the way, for this they want $49.99 for a basic oil change!!

  Tyrell Speed
a year ago
I enjoyed going to the place. It was nice to get good customer service. But I wasn't expecting to pay almost 80 dollars for an oil change. From now on when I need an oil change, I'll just have to go to another place. I work across the roads from where the oil change shop is at but I wanted to support that business because I have friends that work there that support where I work. I played an expensive price even with a discount. I won't go there again. But the customer service was great.Service: Oil change