Transtar Industries

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Frank Fernandez
4 months ago
This location has been my primary supplier for the past ten years. My rep Amanda always goes out of her way to help and stay on top of things for us. She's become a close friend as well as Walt being the location manager who both have helped in more ways I can count.

  Beatriz Rodriguez
2 years ago
If I could give them 0 star I would. This company need to invest training their employees in good manners and customer services. I will try to summarize the long story, as much as I can but first, let me tell you, do not expect a professional attention when you call to the 1-800 number and choose the spanish speaking salesman, for customer services. No, at least, if is Gustavo (Gus) who answer your call. I was looking for parts to rebuild a transmisi�n for a 2004 car. After some calls to other places, without success finding them, the mechanic mentioned that he know about this place in Orlando that specializes in transmissions. He have never bought with them before, at least the Orlando location but he was very positive that I could find the parts there. Before driving 65 miles, decided to call and ask if they have available all the parts that I need. For my surprise, this number apparently is like a call center, work remote and without supervision apparently. I started to asked him (Gus) about the parts and he mentioned that one of them is not available but he can order and will take two days. He asked me if instead of a Master kit I want buy the Banners Kit, I replied that I have to ask the mechanic because I am not sure, also he asked me for the workshop account and I explained that I am the client not the mechanic and he said that need the information because they only sale to a workshops So I proceeded to do a conference call with the mechanic and he confirmed all he need and gave him all the workshop information. Summarizing, he took the order incomplete and wrote wrong the address he was hurry because according to him, need to take another calls and basically did not explained that he put the order with delivery to the workshop (added delivery fee without let me know), instead to the store in Orlando (in other call with the Branch Manager who is a gentleman, he explained that the parts come from different warehouses). Long story, short, I had to call again to order the missing part and found the error in the address. He refused to give me the information of the transactions like the invoice number, etc. He just told me that they will send a copy inside the package. I had to heard him told me that he don t like to speak with customer, we do not know anything and he prefer to speak with the mechanic because they know what they need, according to him they do not have time to respond any question just for sales (textual). At that point I lost my patience and named him assho!!! after have to heard his bad attitudes and insults. For me he is not only a really bad representation of the company, also a really bad one of our hard worker hispanic community. He do not deserve that job position. From the 3 people that I had to speak the only professional and respectful was the Branch Manager. I had to obvious some details in order to cut but believe me when I say the customer services is awful.

  Joseph Powers
a year ago
Difficult to do business with. Long hold times. They don't even have one person you can see face to face to order a part. They are also not very helpful to locate the parts you need.If I wanted to buy a part with little to no human interaction I would just buy it online.

  Bryce Merideth
8 years ago
It is my feeling that you never really know about a business until there is an issue. My company has been buying from Transtar for about 2 years now with zero issues. However, today we had a problem with a Torque Converter that was a manufacturing issue. I called and spoke to Rob who handle the situation perfectly! I drove back and they exchanged the parts with no question. They have earned our business! Keep it up!

  Dennis Rodriguez
6 years ago
Have done business with Transtar a few times. Prices are always better than anybody else and the service at the parts counter is always exceptional. They are very helpful and friendly. Will continue to buy my transmission parts here.

  Cheryl Cyr
7 years ago
Products are decent but plan on your account being drafted double the amount. They'll blame your bank and tell you this is standard practice, however as a business owner myself who processes thousands of dollars a month I can tell you this is not typical or standard.When you know your facts and question them they can't handle it Theresa and dru are useless when it comes to rectifying because neither appear to understand the federal laws concerning cc.Also, if you read the fine print on the receipt no where does it say " by the way we're going to charge you 422.63 at 11 am and then at 4:30 another 402.63".They do not gain our authorization to bill us double the amount and later refund the wrong amount.They will tell you this happens all the time! Really? My business would be done if I worked this way.When it comes to ar they Really need to get it together.Forget about contacting corporate offices because they just run you around.

  Eduardo A. Ruiz
6 years ago
The parts is good, but the customer services in the countertop is very rude, bad actitud!!!! Is the only one woman with very bad actitud. Is not the first time coming with bad actitud!! I really need the parts but I don't accept bad actitud!!! Sorry transtar1 but I think you need peoples with little more education in front of your desk.

  James Bridges
2 years ago
After a couple days of unsuccessful phone calls,I decided to drive to the location.As I walked in I watched the employees look at me then each other and shake their heads.You can tell they don t take pride in their work and are a poor representation for the company.Anyways they advised me to call the order in and then it would be ready shortly.I let them know that I ve been calling for a couple days and no one will pick up the phone.They were more interested in getting me out of the building and offered no help with my questions.So I basically wasted my time looking at poor representations of what employees should be.This is not what I experienced on previous visits.Talk about reaching the bottom of the barrel -it s hard to,but it s there.

  Tracy Sessions
7 years ago
Have been buying parts from them for longer than I can remember,best quality and night and afternoon drops saves time and get the customer back on the road quickly! A++++!

  chris mclaughlin
5 years ago
Dude, this place was amazing. They had the parts for my 45RFE when nobody else did. Highly recommend these people.

  Dragon Bandit
11 years ago
i hope that one day you guys take the lynx out of there service be cause the lynx is so horrible there cheap with there bus service i hope that one day you guys take over the whole cental florida and put the lynx out. it seems that the lynx dont come to certain placese why

  scott mcgrath
5 years ago
Where else are we going to get our transmission parts come on guys best trans Parts in the world

  Michael Thomas
4 years ago
Always great professional service and great prices.

  Chim
3 years ago
This is no longer a auto shop it is a countertop company own bu Unlimited

  The Fat Reverend
7 years ago
They sell transmission parts and that's all they do.

  Mr Jones
7 years ago
Fast and friendly serviceKookie is awesome

  James Brown
6 years ago
It was great experience excellent service

  D- games
5 years ago
Just what you need to do the job

  Marianela Urdaneta
6 years ago
Very Bad customer service!!

  Stacey Mann
7 years ago
Transmission parts are their specialty

  carlos montalvo
6 years ago
Good people good parts

  KK Gallon
5 years ago
Good prices

  Angel Valbuena
3 weeks ago
The process is not the best because you have to call a number and the attention is not personal but once they assist you they are very friendlyEl proceso no es el mejor por qu� tienes que llamar a un n�mero y la atenci�n no es personal pero una vez que te atienden son muy amables

  DIEGO ALEXANDRE
2 years ago
Excellent site for transmission parts!!!Excelente sitio para las piezas de las transmisiones!!!