Caliber Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Michael Woodard
9 months ago
I had repairs done on my 2023 Chevy Silverado due to an accident. My vehicle was towed to Caliber Collision for the repairs. Todd was in charge of the repairs for my truck. He kept me informed of the progress from start to finish, I was very pleased with the communication he provided and he went above and beyond with getting the parts required. I'm happy to say that they completed the repairs two weeks ahead of the the deadline given. I would definitely recommend this place for repairs.Services: Tires, Steering & suspension repair, Painting, Body & Trim

  Nicky Bobby
2 months ago
I have done business with Caliber in the past. Great work. Recently, 01-26-24, my vehicle was involved in an accident. I am choosing not to go through my insurance and pay out of pocket. I needed an estimate. I was just told they only go through insurance and not customer pay. Their customer pay location is several miles from where I live. This location is right around the corner. I wanted to drop it off and from there, go to Enterprise around the corner. Huge inconvenience especially with my mom's funeral this week. Although they were courteous, this is a huge disappointment and currently don't know where to go. They actually turned money down. Caliber, you guys have to revamp your rules and think more about your customers. Very disappointed.

  Angelica Rodriguez
2 months ago
I had the best experience at Caliber. The customer service, the repairs on my car and the updates were all immaculate! I would recommend Caliber to anyone and everyone I can. Caliber is an hour away from my residence, but it was totally with the trip. Thank you to all at Caliber who assisted me with my car.

  Timothy Ondrey
10 months ago
My vehicle had substantial front end damage due to being struck by a blown out tire from a tractor trailer. As soon as my vehicle arrived on-site at Caliber Collision, I was notified and kept informed at all steps throughout the process through text messages and when appropriate, phone calls. My customer service rep was very knowledgeable and gave me the confidence that my vehicle was in the right hands. Thank you, Caliber!

  Mohammad I
2 years ago
Chris and his team did a amazing job at repairing my 2018 Ford mustang that was vandalize. They conduct the quote and repaired the body damage in under 3 weeks and had it towed for free to a location of my choice! Chris kept me updated with the progress along the way and even offered to install my new spoiler and paint the bumper for free to match the rest of the vehicle. If I ever need any bodywork done in the future this will be my body shop of choice moving forward. Thank you Chris, Karen, and team at Caliber for delivering me a brand new vehicle!

  Erion Hunter
5 months ago
Natalie was a great help and kept a great line of communication with me the entire time they had my vehicle. She made the whole process feel extremely easy. I would recommend her services to everyone. Caliber took great care of my car and has it looking brand new.

  James C.
a year ago
Natalie was my main contact and she was very professional and easy to deal with. The entire staff that I dealt with from the first call to the payment I made at pickup and again with Natalie when I got my van back was excellent. Natalie called me with the initial diagnostic and repair plans and also took the time to listen to my concerns. She stayed in touch with me EVERY STEP of the way either by voice calls or text messaging. It's not always easy to get parts and supplies these days and having someone like Natalie keeping me informed as much as she did was very reassuring. After all, this is one of my work vans and every day it was off the road it was missed. I would give this entire team 100 stars if I could. Take a bow Caliber Team. Great Job!The pics are the before pics. Van looked new when I picked it up!Services: Tires, Steering & suspension repair, Painting, Body & Trim

  Cedric Leath
a month ago
John Campopiano and his team at the Caliber on Silver Star did an amazing job from start to finish on my vehicle. Super happy with the repairs.

  Chelsie Miller
5 months ago
Nicole and the team at Caliber Collision took care of us throughout the process and got us back on the road in time for our family vacation. Not only that, our car looks brand new! We highly recommend them and can't thank them enough for getting us back on the road.Services: Painting, Electrical, Body & TrimServices: Painting, Electrical, Body & Trim

  Ashley Lenarcic
3 months ago
I highly recommend Caliber Collision the customer service and staff is beyond exceptional. I was kept informed every step of the repair process. They made it super easy and I could not be happier with the repairs.

  Tyler Kolb
6 months ago
I came in to Caliber due to the very positive reviews online. Not only were the staff extremely friendly from the get-go, but I was taken great care of the entire way. I was constantly communicated with throughout the entire process, shout out to Natalie!! She really knows her stuff and I really felt that I could trust her with my car. Additionally, she worked tirelessly to make sure I could get back on the road as quickly as possible. Despite hearing that most repairs taking over a month due to labor and parts shortages, my car was in and out within 2 weeks due to how quickly and efficiently Natalie worked to get all my parts into the shop. Once the parts arrived, the mechanics appeared to work extremely quickly to get my car back to normal. Couldn t believe it. I would 100% recommend Caliber to friends and family for any type of car repair!

  Jim Berish
5 months ago
Natalie was great. Kept me up to date on repairs. Results were awesome. Truck looks great. Highly recommend Caliber to get you back on the road.

  Zach Caron
4 months ago
Wow, just wow.My new spot for any foxes to the vehicle.Amazing service, amazing support.This was one of the best experiences with a car needing repair ever.

  Billy Craft
6 months ago
John Campopiano and his team did an excellent job on our vehicle. Very timely, up front with repair, no surprises, and no delays. I highly recommend this location. Ask for John, he knows what to do to get you serviced and back on the road. - Billy Craft

  Brittany McKinney
6 months ago
I was involved in a hit-and-run accident. Leaving my vehicle a total loss. Brian Mullen was very helpful explaining everything to me. He was very communicative and time efficient. If I were to ever be put in the situation again, I would definitely use Brian at caliber collision, thank you for your hard work and dedication to this job!

  Chad Filkins
a year ago
As an unfortunate 3rd time customer they always do a fantastic job on their work and communication was far better than even your barista at Starbucks.Great job and great people to do business with.Services: Steering & suspension repair, Painting, Body & TrimServices: Steering & suspension repair, Painting, Body & Trim

  Laura Chambley
2 days ago
Todd has helped us beyond measure! Excellent, 5 star everything across the board.

  Vanessa Maleno
9 months ago
Natalie was amazing during the whole process and always had me informed. They did a good job with the repairs of my car. And pretty quick. Even held my car at the shop till I was back from vacation and brought it to my home once I was ready to get it out. Hands down great place to get your car fix.Service: Body & TrimService: Body & Trim

  Alexander Zerega Knuth
8 months ago
I had the experience of using the services of Caliber Collision and it was excellent, when I walked in and they treated me, I felt well cared for and that they cared about my case. The process was completed without any delay and the work was completed very satisfactorily. 5 stars for the attention, the treatment and the work done. I highly recommend this workshop.Services: Transmission, Painting

  tony saravia
a month ago
they have an amazing team and will make sure your car will look its best before giving it to you

  Angel J
8 months ago
So I'm the type that likes to keep an open mind and be kind. However, my insurance send my truck to this shop to perform some work after having an accident. They took about 3 days to let me know they where gonna put the car on a lift to inspect all the damage and get the ball rolling. My accident was on the 19 of May and I got my truck back on July 11. Every time was the same reason. They received the wrong order. My patience was tested to a level I told I it wasn't possible. How are you gonna tell me for almost 2 months that every part that was order was the wrong one. If, from the beginning, they would've told me that it was gonna be a 3 to 5 weeks process and then at the end of that period of time, they start telling that there are complications with " what ever " to get the job completed, I think it would've made this a different review. So my 3 start is for the time length it took them to fix it and return it to me. If it wasn't cause of that, I would've gave them 5 start. The job so far seems good, my truck is running well and looks like nothing ever happened to it. Brian, sorry for the time I got upset over the phone with you, but almost 2 months without a car, without able to go get food having to depend on people to pick up and drop you off is really frustrating stuff, (Uber isn't cheap). Try to fix the issue with who ever is ordering the parts or get a different vendor to get the parts from cause 1 of them is not doing their job the correct way. Thank you!

  jasmine johns
a month ago
todd Did an amazing job assisting me with fixing my car and made it quick and easy. Thank you so much!!

  Ruby Matsunaga
10 months ago
My car was stolen and damaged and my insurance company recommended Caliber Collision as I had no repair shop in mind. They were great! Brian was awesome. He communicated with me throughout the whole process and answered any question I had. He even accommodated having my car towed to me as it was accidentally brought to the wrong location by the initial towing company. I would absolutely recommend caliber Colision to anyone.

  Kellie Bauer
3 weeks ago
car was perfect Natalie was great kept me informed about the status and picked my car up looked amazing highly recommendService: Body & TrimService: Body & Trim

  Chad Royal
9 months ago
Please for the love of god DO NOT GO TO THIS PLACE. I ve never written a review and these people have driven me insane that I m writing this to help future customers STAY AWAY. My wife s car was in an accident Oct 2022. The back half of the vehicle had to be replaced. They replaced the body work of the vehicle fine, as I have not found issues YET. We picked up the vehicle in December 2022. Her back windshield wiper was not fixed, her spare tire and tools were missing, and they never replaced several of the emblems that come on the vehicle. They also told us the exhaust was damaged and they would repair it for a temporary fix and have a replacement ordered along with the emblems that were never put back on the car. FOR 7 MONTHS I CALLED ONCE A MONTH TO GET AN UPDATE ON THE EXHAUST AND EMBLEMS. They would tell us it s still on back order or that someone would call us back. No one ever called us back! We would have to continually call until we could speak to someone directly as voicemails were not being responded to. Todd from Caliber on Silver Star Road in Orlando has repeatedly lied to us for months about the updates on the exhaust. He finally admitted to us and the insurance company this week, after 6 or 7 months of empty promises, that he never actually ordered the parts that we have been waiting on. We ve been getting the run around from them for over half a year now. We went to a different auto shop this week and our problems were fixed in a single day. The mechanic said that the exhaust had more issues to it than what caliber told us. DO NOT TRUST THESE PEOPLE AND GO SOMEWHERE ELSE. They are very unprofessional do not care to do the right thing for you. I will never use caliber collision again.

  jrolle90
6 months ago
Best company out there. Friendly, efficient, excellent customer service. If you are looking for a excellent collision repair company then look no further.

  Speshal McCall
3 months ago
They do very good work. They were very kind and helpful throughout the process.

  Thomas Jenkins
a year ago
This has been my second experience with Caliber Collision, and I will say they have done the absolute best job making sure the work performed was nothing less than perfect and at a extremely fast turnaround rate especially during this difficult time obtaining parts. Natalie provided top notch customer service keeping me extremely informed and helping me any way she possibly could. Cody did just as good of a job being as quick as possible and doing phenomenal work. Thank you very much to the entire Caliber team.Services: Steering & suspension repair, Body & Trim

  Ken Fuller
5 months ago
Natalie was great to work and repairs were great as well. I recommend Caliber Collision highly.Service: Body & TrimService: Body & Trim

  Nannete Nau
a year ago
We had an amazing experience with everyone at Caliber Collision on East Colonial and Silver Star RD in Orlando Florida. Natalie Velez was amazing, kept us in the loop with details with our progress and even got our car finished 10 days early which saved us money on the rental. Also wanted to thank TJ for helping us too. From start to finish they were great helping us with our carand so far so good on our vehicle. Thank you everyone! Stay humble and kind!!Services: Tires, Painting, Body & Trim