Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Fabian Foster
5 years ago
Do yourself a favor and avoid these people and this shop in general. They had my car for 22 days when they promised 10 days to fix. Everyday it would be another excuse and it'll be ready tomorrow. I finally went up there the last day they said it'd ready and waited for my car. The car had clips missing, paint spray on the door handles and window, the battery was dead an I had to get then to put a charger on it to get the car started. The car also had the wrong fender installed on it so it had a huge noticeable gap where the hood meets the fender. The protective plastic under the motor was ripped up and they just tucked it under the wheel well so it fell off and rubbed on the way home. They said they'll fix the fender for me but I would rather not have these people touch my car again. I took it to another body shop and they will need to redo all the work on the car plus fix the additional damages that are on the car that these people didn't report. This was the worst experience by far I've ever had with any shop. I will not take my car to them ever again and I suggest anyone reading this to do the same. They gladly took my insurance money and claimed they will fix my fender but there is a whole lot more that needs fixing. They have excuses for everything and nothing is their fault. All they want is your insurance check and nothing else. They are a bunch of crooks.
Lamyaa Jed
5 years ago
In the begening they were delayed fixing my car because they were back up but Francisco assumed it by providing me a rental car he took care of my drop off as well to the rental agency. He is a classy guy. Good customer service and good job.
The Creative Consultant (OpenGatesInc)
5 years ago
DO NOT BRING YOUR CAR HERE!!!!! I am dead serious you will regret it!! They are scammers!! I'm honestly surprised they haven't been shut down yet. I brought my car here and was promised that it would take a week to 2 weeks to be fixed. That was a lie. It took a month for them to even respond back to me. Every week there was a NEW EXCUSE to why my car wasn't ready. The first week they couldn't find my paperwork, the second week the parts are taking forever to get there, the next 2 weeks after they collected my insurance money the owner goes on vacation and couldn't be contacted. I had to literally go up there just for them to tell me they are closed, mind you I show up at 3pm in the afternoon and there not supposed to close until 7pm. That's just the tip of the iceberg. THEY ARE NOT QUALIFIED TO REPAIR CARS!!. I had to go get additional repairs done to my car at DIFFERENT shop to fix the BAD workmanship on behalf of AutoMex. They literally made my car WORSE than when I brought it to them. I had to get things fixed that was never even messed up in the first place! They are scammers, con artists and very unprofessional. I advised if you don't want pay another $2000 to fix there mistakes then DON'T take your car here. If I could give them negative stars I would!!! I wished I would have payed attention to the other reviews and testimonies because I would have saved a lot of time and money.
Monica Fernandez (Mo)
7 years ago
Fixed my door and damaged my paint with some disgusting glue. They were awesome when they handed over my car and when I called them with problems I've been having with my door (driver) (mirror adjuster falling through the whole, window not going back up(because of parts that were never changed after the accident) and my door not locking on its own) they basically told me I was on my own or they could "see what they could do". Thankfully I found another autobody that fixed all my door issues and got that glue off. I will say yes my car was given to me in November but they should also stand behind their work (which they don't). They don't warranty anything and I've come to find that they just buffed and painted over the issue (not replaced the old door as they billed for). Don't go here. Don't buy from them! I would give them 0 stars if I could. No professionalism and horrible service.
Vico Baez
5 years ago
Do not, I repeat do business with these people. They've had my car for a month already and for the past 2 weeks they keep telling me "It'll be ready tomorrow" and then continue repeating the same thing. At first I felt relieved to have them tow my car right at the accident spot and reassuring me that they'd take care of it but this has been anything but that. HORRIBLE CUSTOMER SERVICE AND WORK ETHIC
Victoria Carter
5 years ago
I would given a 0 rating if there was one. Shady place ever to go to . They started working on my car after my accident which I gave them no word on doing so . I had my ins call them to release my car to my ins and they said well we already started to tear the car down. I never gave them a say to do so and when my ins came out there with the tow truck they refuse to give them my car saying I never said I release it to my ins kept blowing me up for no reason. It was a nightmare . Please save yourself and go to another shop. They lie to you and try and sweet talk females ... Thinking we don't know what we are talking about. They are scammers .stay away!!!
christina mazzucco
5 years ago
I hope everyone reading this takes the advice of DO NOT BRING YOUR VEHICLE HERE!!They held my car longer than necessary, claimed to fix the problem, but when I finally was able to pick up my car there was more damage done than when I dropped it off. They said the issues were already present when the car was brought in. I was thinking it was because I am a woman but based from the other reviews it's clear these men are truly just unprofessional, dishonest, and filthy people. They assumed I'd be paying them more money to fix damaged that they caused. I might be a woman but I am far from stupid. They keep getting away with screwing people over but it had to end soon. My husband is a lawyer and I am in the process of pressing charges and taking this company to court.
Don V
5 years ago
These guys are the best! Francisco always takes care of me. I had them paint several different things for my cars and trucks such as bumpers and fender flares. The match was identical and clear cost was flawless! The best part is the quality work for the price. I can t find a better price anywhere! Will always come here for my painting needs. Thanks Automex!
PopxPunkxx Dani
6 years ago
They gave me a vehicle, but they called and texted me three days after they gave it to me because mine was totaled and they knew I was in the process looking for another one, but they said we need the car back and that I was on my own. They started work on my wrecked car with out my authorization. They don't care about the customer, they care about your money. No professionalism what so ever. Don't go here.
Sarah Zillmer
5 years ago
WORST PLACE EVER!!! They are liars, cheaters, scammers. They lied to me, my insurance company, and my father when he tried to help me. They just look for short cuts to get more money! Dishonest! If I could score it less than 1 star I would. Save yourself the hassle and avoid this place at all costs. There are hidden fees, and when I called them out on being shady and told them i was taking my car some place else, they looked for anything to charge me for before I left. Never go here!!!!
Paul M
4 years ago
I think they did a beautiful job with body work on my BMW. The price I paid was the price they quoted. My only complaint was that the job took longer to complete than I was told. However, this was around Christmas and New Year's, and I think they had some staffing problems due to the holiday period.Unfortunately, I was rear ended today and need body work again. I will take it to Automex!
ChosenOne The Messiah
5 years ago
Never bring your car here unless you want to get ripped off!! They messed up my car real bad!!! I had a brand new car and when I took it to my dealership I was told the car is missing parts. They are thieves and will finesse you out of your money and car parts!!!!
Ashley The Mogul
6 years ago
They were so helpful to us. My friend & I were involved in an accident and luckily they were close by and saw and were able to assist us. They even dropped us off to work & picked us up & didn't leave us until we were safe. Thank you so much Automex saved us. Literally
Benjamin Lugo
7 years ago
This place sucks do not bring your car here.... this place leaves your looking car looking almost good but messed up, they use used parts as if they where new and they do sloppy work. DO NOT TAKE YOUR CAR HERE BUYER BEWARE. All these 5 star ratings are from people who work there.
Jesse Vargas
5 years ago
GREAT BODYSHOP I HAVE USED THEM FOR YEARS NEVER HAD ANY COMPLAINTS MY CARS ALWAYS HAVE BEEN IN GREAT HANDS AND ALWAYS CAME BACK TO ME LOOKING BRAND NEW AUTOMEX IS AN EXCELLENT PLACE EVERYONE I RECOMMEND HAS NEVER HAD A PROBLEM WITH THEM THANKS GUYS
Amanda Rachel
5 years ago
TERRIBLE ! DO NOT GO HERE, they are rude , liars, and go above and beyond to steal your money. I am in the process of filing against their business as it seems they have violated many Orange County rules !!! Don't trust them.
angelo castillo
5 years ago
Crooks very dishonest be careful they had my car for 5 months every day was a different story had to take my car without being finished and was charged full price don't take your car to these people they also don't have employees that last working with them because they don't like to pay but do like to charge upfront then won't finish the work and will increase the amount and make up lies to overcharge you more money it never ends you been warned they have many complaints with consumers affairs
ITZA LOPEZ
5 years ago
Great shop . Great ppl great Cust service .. did my truck very great .. took no longer then a week ... beside had a second accident came back here for the business.. and it was a great job as well ...
Daniel Castoria
4 years ago
Terrible company they played me for $9000 that my insurance company pay them to fix my car they are scammers I hate them I wouldn t be where of anyone going to the body shop they are not professional and they take advantage of you and do not do the work properly
Damian Rodriguez
5 years ago
Excellent place repairs to my vehicle just like new I recommend this place highly
Its Rachel
4 years ago
This was the best work ever. I'm satisfied customer and I recommend the work was excellent.
Taylord Entertainment
5 years ago
Crooks!! They steal car parts don't bring your car here!!
Jessica Sainvelus
5 years ago
I experience every single negative comments you guys put on here about this place . And I agree with everything ya'll saying. Avoid this place
F Z
6 years ago
They steal parts from your car Call 311 complain them!
Robert Stebulis
5 years ago
Steal car parts and valuables in car. NEVER USE THEM SAVE YOUR TIME
Downtoearth Ann
4 years ago
Worst place ever..... do not take your vehicle here.
#slipperlife rulez
5 years ago
Good collision work.
Carlos Guillermo
5 years ago
Grate service good Job
ALIXON LOPEZ
7 years ago
Excellent service, quality and good pricesExcelente servicio, calidad y buenos precios
Luis Diego Prieto
7 years ago
Good attentionBuena atenci�n