Pine Ridge Imports of Collier County

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  SWTS
a month ago
Pine Ridge Imports are the best & most knowledgeable repair shop I've found in Naples or even SW Florida. The team are experts & go above & beyond. Definitely highly recommend them!

  tom smith
4 months ago
I want to give a shout out to pine ridge imports they fixed the luggage rack in my trunk of my convertible Mercedes and replaced the battery even though they were busy they got it all done in a dayThanks Ted you guys are the best now I can ride around with the top down

  Robert Matenaer
a year ago
Ted, was very nice to work with. The shop was clean, they did an oil change on my M3 they made sure they had the correct weight of oil in stock, and the power flushed my brake system. They did all the work in the time that they had said it would take. And they had me on the road all set for another year.Service: General repairs & maintenanceService: General repairs & maintenance

  Alexandra Shayne
a year ago
I took my car here to get a headlight replaced and they did a fantastic job, very fast and efficient. They where very professional and understanding. I appreciate I will definitely recommend!!

  Bettie Hall
a year ago
I scheduled my B maintenance service for my Mercedes. They did the work in a timely fashion, called when ready and charged me a fair price. I was very pleased. If I had a complaint it would be that the car was still dirty when I picked it up. With a car wash next door I d think a deal could be made between the owners to clean cars up before completion was finished. Other than that I was very pleased and highly recommend them and their work.

  Mike Kahrer
a year ago
I've been very satisfied with the service my vehicle gets at Pine Ridge Imports. The work is done right, the prices are fair, and they communicate very well. Ted, the service manager explains everything and lets you know what is needed.Services: Electrical repair, Air & cabin filter replacement, Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, Oil changeServices: Electrical repair, Air & cabin filter replacement, Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, Oil change

  Tammy S
a year ago
We had a power steering leak on our 2002 Lexus RX300 [20 yr old]. We initially checked in with a gas station garage which quoted over $2k in parts for an engine oil leak however they were reluctant to do the work due to the age, which we understood. We were ready to just sell for salvage when we decided to get another opinion & went to Pine Ridge Imports. They located the leak which was a power steering fluid leak. They quoted us a very reasonable price for parts/labor which actually turned out to be less than estimated due to the leak being easier to repair. Cannot tell you how pleased we are with such honesty and integrity! We realize the car is coming to its end of life however we can enjoy it for a little longer and not be rushed into purchasing a new car right away. Highly recommend this business. Thank you.

  Vincent Marcinowski
a year ago
Appointments highly recommended. Diagnosis, needed new front brakes, Service was swift and accurate. I have been a customer for 5 years now and always had courteous service. The job was done right the first time.Service: Brake service & repairService: Brake service & repair

  Bob Dobies
a year ago
It was my first visit. Rich introduced me to your services and welcomed me appropriately. Val serviced my vehicle efficiently and took the time to show me and explain to me what he did and potential future issues. He was very knowledgeable. Ted checked me out and explained my vehicle s condition fairly. He made recommendations honestly in my opinion, with common sense and no hard sell. Very refreshing!I will certainly return to this shop for all of my future service and repair needs.Bob DobiesService: General repairs & maintenance

  Colin Bredwood
a year ago
The work was carried out in a timely manner & the vehicle was ready for pickup when they saiid it was. The only criticism was the cost of the repair! I had the same work carried out about 5-6 years ago and the cost was half of what I had to pay recently $635 was to much!! Service: General repairs & maintenanceService: General repairs & maintenance

  KK Dosks Presutti
a year ago
The Owner/ Top Magic Man, Derek is the Best Mechanic in Naples, Very Honest and in my Mind, knows exactly wht he is doing Thank You Derek and his guys are fabulous too, Trust them Completely, ! He s been working on my 350-Z for7 years Service: Oil changeService: Oil change

  Kris Baumgartner
a year ago
Sunroof on our 2008 CLK wasn t working properly. Gents at Pine Ridge cleaned/lubricated the track, synchronized the control and gave me lesson on how to do it myself in the future (we store the car at our vacation property by disconnecting the battery, which apparently can cause the issue we experienced). Not only does it now work like a champ, we now know the procedure to correct the issue should it arise again! First class shop!Service: Electrical repair

  Wanda Zachary
2 years ago
We took our 2007 BMW 335 in for ABS brake repair. The price and warranty were better than the other European car repair. No sales pitch, just honest answers and fair price. Our car was ready as promised. Highly recommend!Service: Brake service & repairService: Brake service & repair

  Darren Martin
11 months ago
Absolutely fantastic service. Got an appointment fairly quickly. Car was serviced in a timely manner and mechanic found another problem that was resolved. Extremely happy customer.Services: Electrical repair, General repairs & maintenanceServices: Electrical repair, General repairs & maintenance

  R. Danny Kalman
a year ago
Brought in my 2014 BMW X3 which had an apparent coolant leak. Made an appointment without hassle. Ted was very professional, explained the potential issues. I left the cat there and was called a few hours later that the car was finished. Great job, great service!Service: Auto water leak repairService: Auto water leak repair

  Stephen Matteson
a year ago
Excellent service - was provided a cost estimate within hours after dropping off my SUV and the job was completed by the end of the day.Services: Auto brake replacement, Oil changeServices: Auto brake replacement, Oil change

  Doug Campbell
11 months ago
Dead battery. Thursday 1230 pm. I called. Within 45 min I was on my way. Worth every penny. Tipped my service guy. I made my flight. I cannot thank them moreService: BatteryService: Battery

  Barry Franklin
11 months ago
They were able to give me a specific time, and started working on the vehicle, an older Mercedes diesel, almost immediately. The work on my air conditioning was done in less than two hours. It now works perfectly. And the price was very fair. Plus the waiting area is immaculate and comfortable and well stocked with current magazines. I will definitely use Pine Ridge Imports again! My most recent visit was because of steering wheel vibrations at higher speeds. As suspected this was due a wheel balancing problem which Pine Ridge performed in about an hour or less. The issue was solved and the vibrations are now gone.Recently our vintage 1990 Mercedes 350 SDL developed a leak under the engine. It was from the fuel thermostat which needed to be replaced. None of the local dealers or supply sources has it. Pine Ridge Imports was able to locate one in California on a Friday. It was shipped and it arrived 5 days later. The car was repaired and works perfectly again.Update Jan 2023: Transmission was slipping and I was worried that I d have to replace sit on my 1990 Benz. However they told me it was just a low transmission fluid level. They replaced the fluid and it s been fine since. They also replaced the regulator on a rear window which had stopped working. This job also was done and were able to pick up the vehicle the next day.Update : we had done additional problems and ultimately did in fact have to replace the transmission on our 1990 Benz diesel. They were able to locate a rebuilt transmission in Atlanta area and installed it last week. So far the car has been running fine.Update 5/9/23: our classic 1990 350SDL developed a leak from the radiator hose. They were not able to get the part from Mercedes or anywhere else in the USA from any of their sources. So they had to get creative and fabricate one. So far all seems ok! Pine Ridge Imports knows their German auto repair, that s for sure!!Services: Auto water leak repair, Air conditioning

  Lindsay Becotte
3 years ago
Pine Ridge Imports continues to provide outstanding service. Diagnostics are completed efficiently and all recommended servicing and repairs are fully explained. They offer very fair pricing, a clean facility, friendly and knowledgeable staff and they stand behind their work.Also, special care is being taken to insure your safety during this pandemic. Pine Ridge Imports does everything necessary to provide an excellent experience and gain your return patronage.12/11/2020Rich, Ted and the entire staff go out of their way to earn your business honestly, efficiently, and with expert knowledge. I highly recommend Pine Ridge Imports for your auto servicing and repair work.Service: General repairs & maintenance

  Sean Buckley
7 years ago
I have found a place at Pine Ridge Imports Of Naples where I will bring my cars to get serviced and anything else I may need for my vehicles. The service and turn around is great. Great communication I knew exactly what they were going to do and there were no surprises. They listened to my needs and over exceeded them. They are a company that has integrity and value you as a client. From the office to the garage I felt at ease being there and knew this is the place for me and my family. See you at the next service and thank you!

  Anita Lin
2 years ago
Ted Hably and the service staff are the best! I took my Mercedes in for service; they identified the problem, and fixed my car immediately. No extra charges, no extravagant bill (like what I usually received at the dealership). Ted and the staff were extremely courteous, professional and honest.I will always come back for service, and my husband is switching to Pine Ridge Imports to service his Lexus.Very trustworthy & honest company - thank you Pine Ridge Imports!Service: Engine repair

  Martha Leal
a year ago
Service is excellent , very professional, fair prices , attention to detail and Derrick the owner so helpful with knowledge and experience, great place to trust to repair my car !!Services: General repairs & maintenance, Auto tire replacement, Oil changeServices: General repairs & maintenance, Auto tire replacement, Oil change

  Jorge Arocha
2 years ago
I called their office in the morning and spoke to a very knowledgeable man named Ted who basically listened to my explanation of what I was experiencing with my new truck and then told me what their schedule looked like for the rest of the day. As per Teds instructions I took my Mercedes GLE in for them to diagnose and they found it needed a complete brake job with flush on the rear of my truck. He told me he could order the parts and get them early afternoon if I decided to do it and also could have it done by the next morning. Now mind you he didn t use pressure or scare tactics or anything of the sort. Just a detailed technical explanation of the issue as well as some additional checks that he said they would perform to ensure that I did not have any unusual wear on the new brakes before they should wear going forward. Next morning at approximately 10am my phone rings and it is Ted once again who informs me that they did all the work as promised and also the additional testing on the calipers to ensure they were working correctly and found no issues. Work cost exactly what he originally quoted me and no upsell or unnecessary work that I didn t need. I forgot to mention that in addition to this I asked him for the address so I could order an Uber home from the shop the day before since I was leaving my truck overnight. He replied with that would not be necessary because they would be more than happy to drop me off at home as soon as they had somebody available to give me a ride home. I waited in their comfortable lobby area and about 10 minutes later a gentleman peeked in and asked me if I was ready for my ride home and of course I answered yes. During the ride home and after conversing with my shuttle driver, I found out he was Richard the owner of the business. That is when I knew that I was in good hands because nobody at the shop was available and he didn t want me to wait any longer so he took me home in his personal vehicle. That is customer service going above and beyond. He didn t have to take me at all since they already had my business but he offered and delivered a service that really sold me on his whole operation. They have a clean organized shop and do great work as far as I can tell. Got in my car and no more vibration or humming sound when I applied my brakes so the workmanship was solid also. Top notch clean and organized shop that won my business for all four of our cars. Thanks Pine Ridge Imports on an excellent job done!!Services: Brakes, Brake service & repair

  William Litsinger
3 years ago
I had my first experience with Richard and Ted at Pine Ridge Imports about 15 years ago when I took my daughter's ailing BMW to them. They were professional and technically proficient with the car and the bill was fair and they stand by their work. I also took them my own Mercedes for various repairs and service, same result as with the BMW. Now I have returned with my new (to me) Mercedes SL 550. There has been no fall off in their operation and I can confirm from direct quote on this current service that their prices still hold about a 25% advantage over area Dealers service departments. You can't go wrong with Pine Ridge Imports.

  Chris Herzfeld
2 years ago
Excellent work for a reasonable price! It is a pleasure to be a customer of this company. The people who work in this garage provide high quality work and are extremely honest in their pricing. I would not want to go anywhere else for my Mercedes.Service: General repairs & maintenanceService: General repairs & maintenance

  Mark Sullivan
a year ago
Outstanding diagnostic service. I had brought my Mercedes Benz to 2 other repair shops in the last year to fix an intermittent rough idle and hesitant acceleration. Pine Ridge found the problem within 90 minutes and the car was repaired that day. Highly recommend this group. Very professional and clear explanation of the vehicle repair needed.Services: General repairs & maintenance, Steering & suspension replacement, Auto engine diagnostic, Engine repair

  Charles Edwards
2 years ago
I had PR Imports replace rear taillight on my 2010 s5550. They were professional and did the work while I waited. Even though the new light was expensive ( $400.00) they did an excellent job in a timely manner.

  Ann Celani
11 months ago
Pine Ridge is efficient, knowledgeable and stands behind its excellent work. Customer service is great. I highly recommend their service.Service: BrakesService: Brakes

  Dan
a year ago
Poor customer service is an understatement. Obviously rude conveyance of disinterest in new customer work. Way too many good mechanics in naples to waste your time time with this guy/co. P.s. your unprofessional and rude attitude is the issue not whether I arrived unannounced ; how dare a customer enter your public business unannounced lol

  wendy hall
6 years ago
Ted was so helpful. He explained everything and was super friendly ! They did exactly what they said and got me in and out on the same day! Best experience I have had with any mercedes mechanic in Naples! So glad to have found them! Very honest and nice people .. Thank you!!