Toyota of North Miami Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Evgeniya
a year ago
Jan 9th I came for a scheduled service at 4.15 pm. At about 6.40 the manager who s name was Juan, informed me that the key to my car was LOST. He sent me home in a taxi at the company's expense, promising to call a taxi for me at 8.30 am the next morning to bring a second key to make a duplicate. No one called a taxi for me. I got to the Toyota Center at 9.30 am at my own expense. The manager Juan with whom I spoke yesterday was not in place, he did not answer calls. I left the center without finishing the service because I was already late for work. I asked to call me back. A week later, NO ONE contacted me. I didn t receive any apology or explanation. I arrived at the Toyota Center to complete my scheduled service on Saturday Jan 14th and didn t receive a duplicate key, since it was Saturday. As a result, I ve got my second key on January 21st!!!I have never encountered such irresponsible attitude to work!!!

  Manuel Tinjaca
2 years ago
Unfortunately this service facility is not longer doing happy customers for Toyota anymore. They will not give you any written estimate. They will just write down on a white piece of paper by hand. If you say yes then expect to see done less than half of all the things you requested to your car because they don't have the parts and even after confirming to you they had them. Also the supervisor said I can't have a formal proposal of the services requested because it is too much work. They take your car and your service request explanation right away in less than 15 minutes. But when you are requesting explanation for the things that were not done they will make you wait for 2 hours. Also sales department is kind of separate from mechanical department and from part inventory department and from cashier department or from supervisor department and when I said separate I mean like for competitor companies and not the same big company. Very disappointed from this place. Next time I will prefer to travel 45 more minutes and spend like $30 in gas just to receive a better treatment.

  Steve P
4 years ago
The experience while waiting on service is okay - there are various areas to wait (main waiting area, business center, outdoors) and things to do while waiting, like browsing the showroom on that side, checking out some car accessories or grabbing a bite from the cafe or even watching some TV. Prices are actually pretty ok as well and they send coupons sometimes if you're a customer. The main issue is the drop off and valeting of vehicles. It just doesn't seem efficient as you'll sometimes be waiting for a long time for a service advisor or waiting for someone to grab your car when service is done. Otherwise the staff is pretty nice and knowledge.

  Grant B
4 years ago
I'll start off by saying I'm not a certified mechanic. But, I have been working on cars for over a decade now and can certainly pinpoint major issues with vehicles. My Tacoma had a bad rear wheel bearing(clicking when rotating) and suspected front bearing going bad(grinding from front when turning). The technician diagnosed the same, 1 rear bad and 1 front bad. The warranty covered the cost of replacing the rear but not the front... I had them do the rear, I pick it up, and what do ya know?!?! No grinding or clicking from anywhere now! They wanted to charge me to replace the front because that is what I suspected the grinding to be! What a shady bunch of crooks!!! Lastly, I go to get my ticket at the clerk's counter and she wanted to charge me for labor! Why should have to question and haggle for something that's covered under warranty in the first place!?!?! I HATE STEALERSHIPS

  Kevin Santana
a year ago
DO NOT BUY ANYTHING FROM THEM. Bought some parts from them and they never shipped them out but blamed UPS for it. Customer service is in the garbage can. AVOID AT ALL COSTS. Much cheaper to go elsewhere.

  H erc
3 years ago
You would think that during this period of a pandemic going on, you would be able to reach someone in the Service Department to simply request a quote to install a Toyota Remote Starter (PT398-07130). Try again. Two days of making several phone call attempts and multiple call transfers from other departments. The line either continuously rings and/or the line goes dead.

  Nel Cramer
a year ago
They sell OEM Ford parts as well on Amazon is what they claim. Funny thing is parts are half price compared to everyone else. Reality...not OEM but after market.

  Fayyad Aayan
5 months ago
DO NOT BUY FROM THEM I BOUGHT SOMETHING FROM A!AZON IT TOOK 2 MONTHS

  Topoyiya Arias05
a year ago
As always... car wash is close.. "supposedly" when you buy a car you get free car wash forever and as many times as you want.. well.. like the car service.. you guy's are a joke! Scammers!

  Belkis M�ndez
2 years ago
Victor is a good mechanic

  Ricky Centeno
2 years ago
Yo siempre acostumbro leer los comentarios antes de comprar online o visitar alguna tienda en f�sico. Sabia que este lugar no tenia la mejor fama, pero igual decid� ir a ver como me iba. Tuve la suerte de ser atendido por el se�or Miguel Espino que realmente hizo todo lo posible para ayudarme a conseguir mi fusible. Simplemente no salia en el sistema y la verdad no se como hizo para encontrarlo. La verdad estoy muy contento con el excelente servicio el S�bado pasado 8 de Enero del 2022.

  Yoamy Vanguela Mozo
2 years ago
Do not buy in this place, they are not professional at all, they are scammers who only think about the money of all the dealers I have been to, I have never had such a bad experience, I will tell you so that it does not happen to you like it did to me.No compren en este lugar no son nada profesionales son unos estafadores que solo piensan en el dinero de todos los dealer que he ido nunca hab�a tenido tan mala experiencia les cuento pars que no les pase como a mi

  nicolas martinez
2 years ago
Mr. ARMANDO from the parts sales section was a very helpful person and provided excellent service. I greatly appreciate his help.el se�or ARMANDO de la seccion venta de partes fue una persona muy servicial y de un excelente servicio agradesco mucho su ayuda.