Service options
- In-store pickup
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Misha Sviatnoi
2 months ago
How long does it take to install 2 tires? If you're these guys, it takes you 3 hours. Granted 2 hours of those will be in line, because despite your scheduled appointment, they're not capable to manage their schedule anyway. If enjoyed those 3 hours, fear not - this is not the last time you'll be there. After 2 weeks the tires go flat due to improper inflation pressure and a gallon of lubricant pumped in them.Once you've made it on your own for a warranty repair, they will obviously accommodate you: this time it will take you 3 hours in line, which culminates in the mechanic responsible for 7 hours of your life wasted, takes a lunch break, and no other mechanic is capable to replace it.At least you'll get to try all flavors of chips in their waiting room if you're so lucky that they didn't forget to re-stock them again.
Kevin Bryson
2 weeks ago
Called ahead to see if they would just do a tire rotation for me. They said they would, and wouldn't even charge me! Was able to make an appointment that day and the service was done in under an hour. Friendly staff all around.
Gilbert Sanabria
2 months ago
Although I do not drive much (10k miles in two year) due to my disability issues, upon entering the SW 8 Street facility, I feel both welcomed and attended to.You have a fine group of attendees/service personnel, many whom I recall seeing over a few years; retention is key to success.Be wellGil
Taylor Zentz
3 months ago
Made an appointment at 11AM and they waited an hour to bring my car into the garage before telling me that they didn t have the machinery to lift up my car and it would be another hour - hour and a half.I left and went down the street to Pro Oil and was helped in less than 5 minutes. Save your time. I would not recommend.EDITED TO ADD: They called me 30 minutes after I left because they thought they forgot to put the oil cap back on. What kind of amateur business are you guys running?
Mariamee Rodriguez
2 months ago
It's a great place, clean and the staff is respectful. Their work is guaranteed and if any problems arise they don't hesitate to correct it. I am pleased with their work and service. Thank you for your hard work.
William Vega
a month ago
3/13 24 oil change $125.Tire rotation included. All tires back with different pressures. Did not reset oil change setting, spilled oil all over and left it to burn off and smoke up. Brayan G. Service writer cleaned it up instead of "mechanic" says this mechanic always does this to him. Management should address this since basically someone working on my car this carelessly, raises many doubts as to his complete lack of work ethic. This is just for a oil change, what if it where something mechanical. I would not trust bringing my vehicle here for any future service. Brayan os a you g professional caring person but he and the company are most definitely getting a bad rep due to lack of either training, follow up, supervision, and so on in the service bay apparently. Good luck Rayan. Thanks for your efforts to remedy. By your service, it would have been 5 stars. Your mechanic( can't call him a service tech) 1 star for actual labor , being fair.
Nancy Utreras
3 weeks ago
I have come in multiple times for my tires and I always experience great customer service. And they always get it done quick.
Fl�vio Araripe
4 months ago
Made an online appointment for a tire repair at 6pm using their website, and they close at 7pm. Got a call at 3:30pm saying they are short in staff and asking me to show up earlier. Apparently, they don t manage appointments well and shove clients away whenever closing time is in jeopardy.
Emmanuil Karavias
4 months ago
Thank you Pep Boys for the good and timely work you did again. I enjoy your professionalism and customer oriented attitude and I'm happy to be your customer for more than 5 years. CONGRATS.
Coach Pat
3 years ago
Friendly helpful staff. lots of parking available, found the items quickly, and it took me less than 5 minutes in and out. Prices are average.
Jessica Gallinatti
a month ago
Excellent service.Steven and Brayan in the waiting area assisted beyond my expectations. I highly recommend the location for service, honesty, and respect.Thank you Miami 8th street pep boys
Denis Tejedor
6 months ago
This pepboys store is great. The staff is polite, informative and helpful. The wait was fair, and all the other customers that were there waiting for services seemed very pleased.I ve bee to a couple other pep boys that have bees a mess so, so this one wins!!
Francisco Gonzalez
3 months ago
Said they did an alignment and it was still pulling to the right. Took it to another shop and they showed me that an alignment was NEVER done. Would not recommend this place to anyone.
Joshua Posada
9 months ago
Title: Excellent Tire Change Experience at Pep Boys, Thanks to Steven!Rating: (5/5)I visited Pep Boys recently to have my tires changed, and I must say it was a fantastic experience from start to finish. Steven, one of their exceptional staff members, truly went above and beyond to ensure my satisfaction.Firstly, Steven greeted me with a warm and friendly attitude, immediately putting me at ease. He patiently listened to my requirements and offered valuable insights to help me choose the perfect tires for my vehicle. His deep knowledge and expertise were truly impressive.During the tire change process, Steven exhibited remarkable professionalism and efficiency. He handled the task with great care, ensuring that each tire was properly installed and aligned. His attention to detail was commendable, leaving me confident in the quality of the work performed.Moreover, Steven's exceptional customer service skills shone through during my entire visit. He was attentive, responsive, and always ready to address any questions or concerns I had. His friendly demeanor and willingness to go the extra mile made me feel like a valued customer.The overall service at Pep Boys was exceptional. The staff was courteous, the facilities were clean and well-maintained, and the prices were competitive. I left the store feeling extremely satisfied with the tire change experience.I highly recommend Pep Boys for all your automotive needs, and I especially want to express my gratitude to Steven for his outstanding service. He truly exemplifies the dedication and professionalism that make Pep Boys a top-notch choice for tire services.
Cyndee Burchfield
9 months ago
My husband and I are teachers and we take a big 3 week road trip with our kids each summer to help drive down costs. So when we found ourselves about 3,000 miles into the trip with a huge leak of break fluid, we found the nearest shop to stop and get help. Parts were scarce but Steven worked really hard to make sure he helped us get the part replaced in a timely manner and get us to our next destination. We feel that we paid a very fair price and are now back driving the last leg of our trip. Thank you for your prompt, courteous attention and for not taking advantage of us being so far from home. We are extremely grateful to you!
Jake R.
4 months ago
Steven provided excellent customer serviceEdit: changing my review to 1 star after the older technician stripped the lug nuts on my vehicle and my tires have vibrations after being balanced twice.Another major tire shop down the road fixed everything and the prices were much better. I will not be coming to Pep Boys again.
Alexandre Camargo
8 months ago
Excellent Service! They are very professional, very polite and above all very honest. In a city like Miami where it seems so many people are trying to take advantage of you it is was amazing to see how honest they are about the things that really need to be done to your vehicle.
Elias Andres
8 months ago
UPDATE:I got in contact with Pep boys and they reimbursed me for the extra charge for the parts and my mechanic bill to finish the jobThey were very understanding and they took care of me, making sure I was updated the entire process and called to make sure I got my check in the mail.So with all that said I have updated my original review from a 1star to a 4starI can t give them a 5 star because this shouldn t happen in the first place but I do commend their team and efforts to making sure I was a happy customer.Their customer support is amazing and we talked very civilly and professional which made things go smoothly.ORIGINAL REVIEW:My car broke down because the radiator broke and so I had it towed to the pep boys in little Havana. It was after 11pm so I had to drop off my keys in the Dropbox but there was a lot of homeless people right next to it which made me feel not at ease in case they tried to grab the keys out from the Dropbox which was not as secured as it could be. I tried calling the next day but no one answered me. The contacted me the next day with a quote that was double what it should have been! Replacement for a new radiator and fans WITH labor is $800-$900. They quoted me $2,000. One of The parts go for $65-$100 and they were charging $465. I didn t get a special custom radiator, it s a generic model so it s definitely worth in the $65-100. When I got my car back the key bracket was broken and so now my car key has to inserted a certain way to get it working. Overall the whole experience was terrible and I will now never tow my car to any of their locations and will now go to local repair shops because the prices are ridiculous and the service doesn t match the ridiculous price at all
Anthony Hicks
9 months ago
Highly recommend for tire install, balance, alignment. Had tires shipped there from Tire Rack.Everyone I interacted with was professional and responsive communication before I even arrived. They recommended an alignment and I was hesitant, but happy I did. My car has never driven better.
queenb4061
a year ago
They were very professional as well as friendly and kind. My car was taken back immediately and they changed all four tires. Got a great price for my tires. Much better than my experience with Tire Kingdom. Would recommend these guys any day, all day long.
Bibi Villazon
4 months ago
This is my favorite Pep Boys location. Staff is always courteous and smiling. Work is done fast.UPDATE: Used to be my favorite place for oil changes. In last year the quality of service has gone down, they dont complete the work they state on their report they did, and they seem like they just dont care. Will be finding a new place for my oil changes.
Al Silverspoon
3 years ago
One of the worst tire dealerThe manager is far too away for taking care of his clientsI am a fleet driver and an individual I have many choices I can choose where I need to do my car service, I choose them because of Miguel he is helpful but when he asked his manager to jump in, they lost my businessAgain it s not a money issue because I drive a company carDon t come over stay away, go support many business in the areaLocals need your business as wellToday is August 19, 2020 11:05 and took my business to a local shop just around the corner
franklyn speck.
4 months ago
I went to advance autopart, affordable prices, the cashier a hispanic young woman very nice.
Monica Diaz-Veliz
4 months ago
They were super nice and helpful all through the service.
many0290
a year ago
This time I came in for an oil change, this would be my 2nd time I requested their service, both times excellent. in addition Mr. Ernesto gave me a quote on brakes that I requested for front and rear, but it turn out I needed only the rear brakes, after their inspection.. So definitely, since I was there, I had it done as well.. thank you Ernesto.
Ayleen Ramirez
3 months ago
My mom took her car here for an oil change and they put the wrong oil in her car and it started leaking all over the place .
Demi Castellanos
3 months ago
I was very pleased with the fast and easy service that was provided.
Alex Montero
10 months ago
First time in a while I had an awesome experience at Pep Boys. Brayan at front desk was a knowledgeable and very kind guy. He made me think of coming back for some other stuff my car need. Store #157
Jackson Whitaker
a year ago
I would never go back to this place if it was the last mechanic shop in the world. There employees were lazy, slow and miss leading. I was initially told that tan oil change would take an hour. 3 hours later and I am still here and oil has not been changed. The employees lacked empathy and care for the situation. I understand things happen but there was 0 communication about the delays. DO NOT GO HERE
Caitlin Hobbs
a year ago
I was 30 minutes late to my appointment because the tow truck was late getting to me, and despite being less than an hour to closing they were still willing to fit me in and change the battery in my car real fast. A+ work guys